User's Manual

Avaya Branch Gateway Manager 10.0 Page 157
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: System
· The capability to turn this feature off is provided because there may be networks where the DTMF digits may not
correctly reach the messaging system due to a provider’s network characteristics. When this feature is turned Off
(check box is not selected), the DTMF digits are not automatically sent. Instead, the caller will dial the user’s mail
box number to manually send the required DTMF digits to access the mailbox.
· NOTE: The CallPilot PSTN Number field and associated Enable Voicemail Instructions Using DTMF check
box are not supported in R6.2. IP Office Aura Edition cannot access the CallPilot system over the PSTN when the
Session Manager line is down.
· Voicemail Ports
This setting must match the number of licensed voicemail ports. If the number set is more than the number of
voicemail port licenses on the system, an error message appears in the Error List section at the bottom of the screen.
If the number set is less than the number of voicemail port licenses on the system, a warning message appears.
· Maximum Record Time: Default = 120 seconds. Range = 30 to 180 seconds.
This field is available when Embedded Voicemail or Standalone Voice Mail is selected as the Voicemail Type.
· Messages Button Goes to Visual Voice: Default = On.
Visual Voice allows phone users to check their voicemail mailboxes and perform action such as play, delete and
forward messages through menus displayed on their phone. By default, on phones with a MESSAGES button, the
navigation is via spoken prompts. This option allows that to be replaced by Visual Voice on phones that support Visual
Voice menus. For further details see Visual Voice .
· DTMF Breakout:
Allows system defaults to be set. These are then applied to all user mailboxes unless the users own settings differ.
· The Park & Page feature is supported when the system voicemail type is configured as Embedded Voicemail
or Standalone Voice Mail. Park & Page is also supported on systems where Avaya Aura Messaging, Modular
Messaging over SIP, or CallPilot (for IP Office Aura Edition with CS 1000 deployments) is configured as the
central voice mail system and the local Embedded Voicemail or Standalone Voice Mail provides auto attendant
operation. The Park & Page feature allows a call to be parked while a page is made to a hunt group or
extension. This feature can be configured for Breakout DTMF 0, Breakout DTMF 2, or Breakout DTMF 3.
· Reception/Breakout (DTMF 0)
The number to which a caller is transferred if they press 0 while listening to the mailbox greeting rather than
leaving a message (*0 on Embedded Voicemail in IP Office mode).
· For voicemail systems set to Intuity emulation mode, the mailbox owner can also access this option when
collecting their messages by dialing *0.
· If the mailbox has been reached through a Standalone Voice Mail call flow containing a Leave Mail action, the
option provided when 0 is pressed are:
· For IP Office mode, the call follows the Leave Mail action's Failure or Success results connections
depending on whether the caller pressed 0 before or after the record tone.
· For Intuity mode, pressing 0 always follows the Reception/Breakout (DTMF 0) setting.
· When Park & Page is selected for a DTFM breakout, the following drop-down boxes appear:
· Paging Number – displays a list of hunt groups and users (extensions). Select a hunt group or
extension to configure this option.
· Retries – the range is 0 to 5. The default setting is 0.
· Retry Timeout – provided in the format M:SS (minute:seconds). The range can be set in 15-second
increments. The minimum setting is 15 seconds and the maximum setting is 5 minutes. The default
setting is 15 seconds
· Breakout (DTMF 2)
The number to which a caller is transferred if they press 2 while listening to the mailbox greeting rather than
leaving a message (*2 on Embedded Voicemail in IP Office mode).
· When Park & Page is selected for a DTFM breakout, the following drop-down boxes appear:
· Paging Number – displays a list of hunt groups and users (extensions). Select a hunt group or
extension to configure this option.
· Retries – the range is 0 to 5. The default setting is 0.
· Retry Timeout – provided in the format M:SS (minute:seconds). The range can be set in 15-second
increments. The minimum setting is 15 seconds and the maximum setting is 5 minutes. The default
setting is 15 seconds
· Breakout (DTMF 3)
The number to which a caller is transferred if they press 3 while listening to the mailbox greeting rather than
leaving a message (*3 on Embedded Voicemail in IP Office mode).
· When Park & Page is selected for a DTFM breakout, the following drop-down boxes appear:
· Paging Number – displays a list of hunt groups and users (extensions). Select a hunt group or
extension to configure this option.
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