User's Manual

Avaya Branch Gateway Manager 10.0 Page 155
15-601011 Issue 29r (Friday, November 02, 2012)B5800 Branch Gateway
Configuration Settings: System
5.3.5 Voicemail
The following settings are used to set the system's voicemail server type and location. Fields are enabled or grayed out
as appropriate to the selected voicemail type. Refer to the appropriate voicemail installation manual for full details.
Usability
Mergeable: Pre-3.2 , 3.2+ (Changes to Voicemail Type require a reboot).
Configuration Settings
· Voicemail Type: Default = Embedded Voicemail
Sets the type of voicemail system being used. All of the voicemail options use the same license, Embedded Messaging
Ports licence, to control the number of ports that can be used.
· Avaya Aura Messaging
Select this option if you want to configure the system to use Avaya Aura Messaging as the central voicemail
system. If you choose this option, you are still able to use Embedded Voicemail or Standalone Voice Mail at each
branch to provide auto-attendant operation and announcements for waiting calls. When selected, access to
voicemail is routed via an SM line to the numbers specified in the AAM Number field. The optional AAM PSTN
Number can be configured for use when the SM Line is not in service.
· For a setup where the voicemail box numbers configured on Avaya Aura Messaging or Modular Messaging
are same as the caller's DID, the short code to route the PSTN call should be such that the caller-id is
withheld ( "W" in the telephone-number of the shortcode ). This is to make sure that, during rainy day -
the voicemail system does not automatically go to the voicemail box of the caller based on the caller id.
· CallPilot
Select this option if you want to configure the system to use CallPilot over SIP as the central voicemail system. If
you choose this option, you are still able to use Embedded Voicemail or Standalone Voice Mail at each branch to
provide auto-attendant operation and announcements for waiting calls. When selected, access to voicemail is
routed via SM line to the numbers specified in the CallPilot Number and CallPilot PSTN number field. The
optional CallPilot PSTN Number can be configured for use when the SM Line is not in service.
· NOTE: The CallPilot PSTN Number field and associated Enable Voicemail Instructions Using DTMF
check box are not supported in R6.2. IP Office Aura Edition cannot access the CallPilot system over the PSTN
when the Session Manager line is down.
· Embedded Voicemail
Select this option to run Embedded Voicemail which stores messages and prompts on an Avaya memory card
inserted into the control unit.
· Standalone Voice Mail
Select this option if you want the additional port capacity provided by Standalone Voice Mail. You must have a
Linux server installed to use this option. When this option is selected, an IP Address field is provided where you
must enter the IP address of the server where Standalone Voice Mail is installed. This option provides a maximum
capacity of 20 ports while the Embedded Voicemail option provides a maximum capacity of 6 ports.
· Modular Messaging over SIP
Select this option if you want to configure the system to use Modular Messaging over SIP as the central voicemail
system. If you choose this option, you are still able to use Embedded Voicemail or Standalone Voice Mail at each
branch to provide auto-attendant operation and announcements for waiting calls. When selected, access to
voicemail is routed via an SM line to the numbers specified in the MM Number field. The optional MM PSTN
Number can be configured for use when the SM Line is not in service.
· NOTE: In IP Office Aura Edition with CS 1000 deployments, Modular Messaging over SIP is supported
only in distributed branches with Session Manager. Modular Messaging over SIP is not supported in
deployments where NRS is used for SIP interoperability or in centralized deployments.
NOTE: Embedded Voicemail and Standalone Voice Mail are available only in Distributed branch deployments. They
are not available when there are centralized users configured for a Avaya Branch Gateway system that is deployed
as either a Centralized branch or a Concurrent (or mixed) branch.
The Embedded Voicemail and Standalone Voice Mail voicemail options use the Embedded Messaging Ports license to
control the number of ports that can be used. The Embedded Messaging Ports license is also used to control the
number of ports on systems where Avaya Aura Messaging or Modular Messaging over SIP is configured as the
central voicemail system and the local Embedded Voicemail provides auto attendant operation.
· When the system routes a call to the voicemail server it indicates the locale for which matching prompts
should be provided if available. The locale sent to the voicemail server by the system is determined as show
below. If the required set of prompts is not available, the voicemail will fallback to another appropriate
language and finally to English (refer to the appropriate voicemail installation manual for details).
· Short Code Locale: The short code locale, if set, is used if the call is routed to voicemail using the short
code.