Business Communications Manager ATA 2 User Guide © 2001 Nortel Networks P0941633 Issue 01
Contents About Business Communications Manager ATA 25 What does ATA 2 do? 5 Feature List 6 Account Code 6 Alternate Line 6 Call Forward 6 Call Park 6 Call Park Retrieve 6 Callback for Call Park 6 Call Pick-up (Directed) 7 Call Pick-up (Group) 7 Call Queuing 7 Camp-on 7 Conference Call 7 Conference Hold 8 Conference Consultation (Split Conference) 8 Disconnecting One Party 8 Hold Call (Exclusive) 8 Hold Call (Public) 9 Hotline 9 Last Number Redial 9 Line Pool Selection 9 Page (General) 10 Page (Intercom) 10
Transfer using announce 12 Transfer using Conference 13 To Transfer an external call to a co-worker with a line appearance using Hold 13 Trunk Answer from any Telephone 13 Voice Call 13 Voice Messaging 13 Data Communication 15 Set Tones to OFF 15 Auto-answer Modems and Answering Machines 15 Modem and FAX Transmission Compatibility 15 Troubleshooting for Data Applications 16 Business Communications Manager ATA 2 User Guide P0941633 Issue 01
About Business Communications Manager ATA 2 What does ATA 2 do? Business Communications Manager Analog Terminal Adapter 2 (ATA 2) connects a digital two-line display telephone port to a standard analog voice device, such as a single-line telephone or a data communication device, such as a modem or facsimile machine. The ATA 2 provides on-premise service only.
$ Feature List Feature List Account Code ˚¤ while on a call Allows you to track a call. Alternate Line ˚¤ Allows you to switch between your two intercom lines. When a line is in use, you hear an error tone informing you that the line is already in use. Call Forward ˚•› Directs your calls to another telephone connected to your Business Communications Manager system. Press the feature code followed by the extension number of the telephone to receive the forwarded calls.
Feature List % Call Pick-up (Directed) ˚•‡fl Allows you to answer a ringing telephone within your Business Communications Manager system. Call Pick-up (Group) ˚•‡fi Allows you to answer any ringing telephone within your Business Communications Manager pick-up group. Call Queuing ˚•¡‚⁄ Allows you to answer the first incoming external call to your telephone while you are on a call.
& Feature List Conference Hold Allows you to put the two conferenced parties on hold. The held callers are still conferenced. To put the conference on hold: 1. Press ˚¤ to put the two conferenced parties on hold. 2. Press ˚¤ to restore the three-way call. Conference Consultation (Split Conference) Allows you to put one party on hold and consult with the other party. To consult: 1. Press ˚£‹ to split the conference. 2. Press ˚¤ to alternate between calls. 3. Press ˚•‹ to restore the three-way call.
Feature List ' Hold Call (Public) ˚¤ Allows you to place an active call on hold and allows it to be picked up from other telephones. When Tones is ON, a held call reminder tone is heard. To retrieve a call on hold: 1. Press ˚¤. Hotline Allows you to automatically call a programmed internal or external telephone number. To use the Hotline feature, lift the handset of the designated hotline telephone. Last Number Redial ˚•fi Automatically dials the last external telephone number you dialled.
Feature List Page (General) ˚•fl‚ Allows you to make an announcement to all Business Communications Manager telephones programmed to receive a page, as well as any other connected paging equipment. You must press a paging zone. For a list of page zones, see your System Administrator.
Feature List Ring Again ˚•¤ Allows you to queue a call to another Business Communications Manager or Centrex telephone that is busy or is not answered or to a busy line in the Line Pool. You can use ring again only on calls placed on an intercom line. When the telephone is available, you are alerted with one short ring from your telephone. To cancel ring again, press ˚£¤. Reply To a Ring Again Signal To connect with a ring again request when you are on a call (or your telephone is off-hook): 1.
Feature List System Speed Dial ˚•‚ Allows you to use a speed dial code to quickly dial preprogrammed telephone numbers. System speed dial codes are established by the System Administrator. Note: You cannot program personal speed dial numbers from your telephone. Tones ˚•¡‚· Call progress tones are audio signals heard through the handset or telephone ringer. Tones signal you about the progress of certain features. To cancel tones, press ˚£¡‚·.
Feature List ! Transfer using Conference 1. Press ˚¤. 2. Make the second call. 3. ˚•‹. 4. Replace the handset. To Transfer an external call to a co-worker with a line appearance using Hold 1. Put the caller on hold and select your alternate line. 2. Call your co-worker. Tell your co-worker the flashing line appearance is a call for them. 3. Replace the handset. Note: Your co-worker must have an Business Communications Manager telephone with line appearance.
" Feature List ˚¥á¡à . Allows you to interrupt a caller who is leaving a message in your mailbox. ˚¥áâÝ . Allows an agent to login to or logout from a call center. Note: You cannot use a single line telephone attached to an ATA 2 for CallPilot configuration tasks. For more information about accessing features, see the CallPilot Reference Guide.
Data Communication # Data Communication This section supplies additional information for using Business Communications Manager Analog Terminal Adapter 2 with data communication devices. Set Tones to OFF ATA 2 must have tones OFF so tones do not interfere with data transmissions. The following progress tones are not heard when ATA 2 is in the tones OFF mode: • Held Line Reminder • Call Waiting • Ring Again To turn tones OFF: Lift the handset and press ˚£¡‚·.
$ Troubleshooting for Data Applications Troubleshooting for Data Applications If you are having trouble, check the following before calling a repair person: 1. Make sure the data parameters (parity, baud) are set correctly. 2. Make sure Business Communications Manager Analog Terminal Adapter 2 is in the tones OFF mode. 3. Make sure you are dialling out on the proper line. The proper line is either an intercom or external line. See Alternate Line on page 6 of the Feature List.
