User's Manual
96x1 Phones SIP Firmware Download in B5800 Centralized Branch Deployments
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Procedure for rebooting the phones from System Manager:
1. In System Manager, go to Elements / Session Manager / System Status / User Registrations (this has to be
done of course in sunny-day when the phones are registered to SM).
2. Use the Advanced Search Criteria option to find the phones to be upgraded. Using the ‘Location’ search
criteria and specifying the branch Location may provide a convenient way to display all phones in a given
branch, assuming Location is administered in System Manager for all users. Alternatively, different other
criteria can be used, including choosing the ‘Address’ search criteria and specifying the leading digits that
are common to and unique to the users in that branch, or choosing the ‘IP Address’ search criteria and
specifying the subnet IP address of the branch.
3. A list of users will be displayed. Check the checkbox (on the left of each row) for the users to be
rebooted. Note that multiple users can be selected by checking the boxes of multiple entries on the list.
For best results of the firmware download process, it is recommended to check multiple (up to 10) users
from the list to reboot them together in one action.
4. Click the reboot button next to ‘AST Devices Notifications’ above the list of users. System Manager will
notify Session Manager that will instruct each of the selected phones to reboot. After the reboot, the
phone will get in DHCP the address of the local B5800 in its branch as HTTP server, and will get its
configuration files (upgrade and settings files) and then download its firmware file from the B5800. After
the download completes successfully the phone will automatically restart using the new firmware.
5. Check if the firmware upgraded correctly
o Either from the phone's craft menu
Press Mute button
enter password: CRAFT# (27238#)
scroll to VIEW option
o Or from the phone's user menus
Home->Network Information->IP Parameters->scroll right 4 pages
o Or use a MIB Browser to read the following two MIB items from the Avaya 96x1 SIP Phone MIB
(available on the Avaya support site at
https://support.avaya.com/css/appmanager/css/support/Downloads/P0553/SIP%206.0.x/C2010
111895427550_1#files):
endptAPPINUSE
endptRFSINUSE
If the firmware download was not successful on a given phone, the phone should be rebooted to attempt
the process again.