6402 and 6402D Telephones User’s Guide Contents The 6402 and 6402D Telephone . . . . . . . . . . . . . . . . . . . . . 1 Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Selecting a Personalized Ring . . . . . . . . . . .
NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: Lucent Technologies BCS Publications Center 2855 N.
IMPORTANT USER SAFETY INSTRUCTIONS The most careful attention has been devoted to quality standards in the manufacture of your new telephone. Safety is a major factor in the design of every set. But, safety is YOUR responsibility too. Please read carefully the helpful tips listed below and on the next page. These suggestions will enable you to take full advantage of your new voice terminal. Then, retain these tips for later use. ! CAUTION: This telephone is NOT for residential use.
• Never push objects of any kind into the equipment through housing slots • since they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, however, refer servicing to proper service personnel. To reduce the risk of electric shock, do not disassemble this telephone. There are no user serviceable parts. Opening or removing covers may expose you to hazardous voltages.
The 6402 and 6402D Telephones There are two 6402 telephones: the basic 6402 telephone and the 6402D, which has a 2-line, 16-character display. Familiarize yourself with the features on the 6402 and 6402D telephone, shown in Figure 1 below. Note: The 6402 and 6402D telephones are exactly the same except for the display which appears only on the 6402D.
Headsets Headsets for 6400 Series telephones allow one-touch hands-free operation. To answer a call, press Feature and then the dial pad key on which the Headset feature is administered. (For more information on using Feature and the dial pad keys to access features, see “Voice Features” later in this manual.) To disconnect, press Feature again and then the dial pad key on which the Headset feature is administered. Headsets consist of a headpiece (1 in Figure 2 below) and modular base unit (2).
Note: The privacy of the Whisper Page announcement cannot be guaranteed when telephones have modular base units other than the M10L-8400 plugged into the Handset jack. The M10L-8400 (Comcode: 407639715; PEC: 3122-022) is the only modular base unit that should be used for the 6400 Series terminals. For more information, see the instructions for the Whisper Page feature in the Voice Features section.
Redial The Redial (or Last Number Dialed) feature automatically redials the last extension or outside number you dialed. To redial the last number that you dialed 1. Press Redial . The redialed number can be an outside number (up to 24 digits), an extension, or a trunk or feature access code. Speaker (Listen-Only) Note: The Speaker feature allows you to place calls or access other features without lifting the handset. However, in order to speak to the other party, you must use the handset.
Test The Test feature allows you to test the lights on your telephone and the display, if the telephone has one. To test the lights and display on the telephone 1. While on-hook, press and hold down Trnsfr . The lights go on steadily, and, if your telephone has a display, all the display segments fill in. 2. To end test, release Trnsfr . Lights return to normal operation. Note: If the display or the lights do not respond during the test, notify your system manager.
Selecting a Personalized Ring Select Ring The Select Ring feature allows you to choose your own personalized ringing pattern for your telephone from among eight different patterns. To select a personalized ringing pattern 1. While on-hook, press Conf . Current ringing pattern plays and repeats every three seconds. 2. Continue to press (and then release) ringing patterns. Conf to cycle through all eight 3. If you want to save the ringing pattern currently being played, do not press Conf anymore.
FEATURES ADMINISTERED ON 6402 DIAL PAD Dial Pad Key Feature Administered on that Key 1 2 3 4 FIGURE 3 The 6402 and 6402D Telephone Feature Directory • Features other than those assigned to your Feature Directory can be accessed by simply dialing a 1-, 2-, or 3-digit feature access code, without using Feature . Your system manager can supply those access codes for you. You may write feature codes on the Feature Access Code quick reference list in the tray located under the base of the telephone.
2. Press Feature , then the dial pad key you wish to program. [dial tone] For example, to store a number in AD entry F3, press the 3 dial pad key. Feature , then 3. Dial the outside number, extension, or feature access code you want to store (up to 24 digits). 4. Press # [confirmation tone, then dial tone] . 5. Repeat Steps 2 through 4 to program additional buttons. 6. Hang up to end programming. To place an AD call from your Feature Directory 1.
[ringback tone] 2. Dial the desired list item (1, 2, 3...). Call is automatically dialed. Note: Keep your own Personal Lists on the cards in the tray under the base of the telephone. System, Group, and Enhanced lists are available from your system manager. Call Forwarding All Calls The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system. To temporarily redirect all calls to an extension or outside number 1.
Call Pickup The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your system manager. To answer a call placed to a member of your pickup group when your telephone is idle 1. Press Feature (while off-hook), then the dial pad key on which the Call Pickup feature is administered OR, dial the Call Pickup access code (while off-hook).
To leave a message without ringing an extension 1. Press Feature , then the dial pad key on which the Leave Word Calling feature is administered OR, dial the Leave Word Calling access code. 2. Dial the extension. Message light goes on at the called telephone (if so equipped). To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber. 1.
OR, dial the Whisper Page access code. 2. When you hear dial tone, dial the extension of the other person. The people on the other call hear a beep. The person whom you have called may activate the Whisper Page Answer feature by using either the feature access code or by pressing Feature and then the dial pad key on which the Whisper Answer feature is administered. This will form a two-party speaking path with your telephone. The other call is put on hold. 3. Speak with the person you have called. 4.
the volume level. Note: When a 6400 Series display telephone is initially plugged in or after a power outage, it can take up to 15 minutes before the time and date appear on the screen. Installation The 6402 and 6402D can be either desk-mounted or wall-mounted. Use the following directions for installing either telephone. Figure 5 shows the back of the 6402 and 6402D telephones.
4. Snap one end of the coiled handset cord into the Handset jack (5 in Figure 5). This jack is labeled . Thread the cord into the channel leading to the side edge of the voice terminal (4 in Figure 5). 5. Turn the telephone right side up, with the front facing you. 6. Snap the free end of the handset cord into the handset and place the handset in the cradle. 7. Snap the free end of the line cord into the modular wall jack. 8. Lift the handset and listen for dial tone.
3. Place the telephone face down on a flat surface. 4. Remove the desktop stand which is attached to the base of the telephone by tabs (shown as 1 in Figure 7) on the top and back of the stand. — Press inward on the top of the stand until you can lift the top of the stand out of the tab slot (shown as 2 in Figure 7) on the back of the telephone. — Lift the bottom of the stand out of the lower tab slot(s). 1 2 FIGURE 7 Removing the Desktop Stand 5.
FIGURE 8 Placing the Telephone on the Wall Jack Mounting Studs 11. Snap the free end of the handset cord into the handset and place the handset in the cradle. Note: The handset hook you repositioned will hold the handset in place. 12. Lift the handset and listen for dial tone. If there is no dial tone, check all wire connections to make sure they are secure.
Removing the Telephone Tray You may wish to remove the tray from the base of the telephone, especially if you are wall-mounting the telephone. See Figure 9 for further help. 1. Pull the tray from the base of the telephone as far as it will go. 2. Using your thumb, press down on the center of the tray. 3. Continue to pull the tray until it is completely separated from the base.
Installing the Telephone Number Card Use the telephone number card (labeled Tel No.) to write your telephone number or extension. To label and install the telephone number card on your 6402 or 6402D telephone 1. Print your phone number or extension on the Tel. no. card. 2. Crease the perforated edges of the station number card and separate the telephone number card along the perforations. 3.
Tones and Their Meaning Note: The tables below describe the defaults for each ringing and feedback tone. Check with your system manager to verify that the descriptions in the Meaning column are accurate for your system. Ringing Tones are produced by an incoming call. Ringing Tones Rings ◆ Meaning 1 ring A call from another extension. 2 rings A call from outside or from the attendant. 3 rings A priority call from another extension, or from an Automatic Callback call you placed.
Feedback Tones (continued) Tones Meaning coverage One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user. dial A continuous tone; indicates dialing can begin. intercept/ time-out An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.
