Avaya 3100 Mobile Communicator - Web UI User Guide Avaya 3100 Mobile Communicator Release 3.1 Document Status: Standard Document Number: NN42030-110 Document Version: 04.
© 2009– 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Your Avaya 3100 Mobile Communicator - Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 New in this Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Retrieving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Mobile Do Not Disturb mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Enabling Do Not Disturb mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome Welcome This section contains the following topics: • “Your Avaya 3100 Mobile Communicator - Web UI” on page 5 • “New in this Release” on page 5 • “Avaya 3100 MC - Web UI overview” on page 6 Your Avaya 3100 Mobile Communicator - Web UI Operating in your mobile Web browser, you can use the Avaya 3100 Mobile Communicator - Client Web User Interface (Avaya 3100 MC - Client Web UI) to access enterprise telephony features using the Avaya 3100 Mobile Communicator solution.
Welcome March 2009 Standard 03.02. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0. Changes were made to technical content. March 2009 Standard 03.01. This document is issued to support Avaya 3100 Mobile Communicator Release 3.0. Avaya 3100 MC - Web UI overview With Avaya 3100 MC - Web UI, you can perform the following tasks: • Associate a single number-your office extension-with all of your outbound phone calls.
Getting started Getting started This section contains the following topics: • “Enterprise requirements” on page 7 • “Hardware requirements” on page 7 • “Licensing” on page 7 Enterprise requirements The Avaya 3100 Mobile Communicator - Web User Interface (Avaya 3100 MC - Web UI) requires the following applications at the enterprise site: • Avaya 3100 Mobile Communicator Gateway • Avaya Communication Server 1000 (Avaya CS 1000) Release 5.
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Configuring the Avaya 3100 MC - Web UI Configuring the Avaya 3100 MC - Web UI This section describes how to configure the Avaya 3100 Mobile Communicator - Web User Interface (Avaya 3100 MC - Web UI) and how to add a phone number or device. Note: Avaya 3100 MC - Client Web UI provides enterprise mobility features using the existing web browser on client devices. You are not required to install new client software to use Web UI.
Configuring the Avaya 3100 MC - Web UI 4. Optionally, select the This is a shared device/browser check box to automatically log a user off the Avaya 3100 MC - Web User Interface when a Web session times out or is closed. 5. Click Sign In. The initial setup page appears with the following message: You have no phone numbers configured yet. Note: The initial setup page appears only after you log on for the first time or if you delete all the phone numbers associated with your Avaya 3100 MC - Web UI account.
Configuring the Avaya 3100 MC - Web UI Adding a phone number or device After you access the Avaya 3100 MC - Web UI for the first time, you receive a prompt to add a phone number or device. Adding a phone number 1. Click Settings to add the initial phone number or device. The Settings pane appears. 2. Click Add a new device. 3. In the Device Name box, type a unique name for the new phone number or device.
Configuring the Avaya 3100 MC - Web UI 4. In the Number box, type the phone number associated with the device name. Note: The format for the phone number must match the format for your enterprise infrastructure. If you are unsure of the format for your enterprise, contact your administrator. 5. Click Save. 6. Your voicemail service number is assigned a default value by your administrator.
Basic functions Basic functions This section contains the following topics: • “Logging on to the Web UI” on page 13 • “Exiting the application” on page 15 • “Making calls” on page 15 • “Recently Made Calls” on page 16 • “Searching the corporate directory” on page 16 • “Adding more devices” on page 17 • “Activating call routing” on page 19 • “Working with voice mail” on page 19 • “Mobile Do Not Disturb mode” on page 19 • “Mid Call features” on page 20 Logging on to the Web UI Complete th
Basic functions 3. Press Enter. The Login page appears. Figure 1: Login page 4. In the ID box, type your SIP ID. 5. In the Password box, type your password. 6. Select the This is a shared device/browser check box to automatically log you off the Avaya 3100 MC - Web UI when the Web session times out or is closed. 14 NN42030-110 Avaya 3100 Mobile Communicator 3.1 Standard 04.
Basic functions 7. Click Sign In. The home pane appears. Exiting the application 1. Go to the Home panel of the Avaya 3100 MC - Web UI. 2. Select Menu, Quit. Avaya recommends that you exit from the Avaya 3100 MC - Web UI before you shut off your device. Making calls After you log on to the Avaya 3100 MC - Web UI, you can make calls. Making a call 1. On the Home page, check the contents of the Calls go to field.
Basic functions 1. From the History screen, click a hyper linked telephone number. OR From the Search Results Detail screen, click a hyper linked telephone number. 2. On the Confirmation screen, click Call. Recently Made Calls The Avaya 3100 MC - Web UI keeps track of recently made calls from the device and displays a maximum of five entries on the Main pane. When the link to recent calls is selected, a list of the last 20 calls made from the device is displayed. Reviewing a list of Recent Calls 1.
Basic functions 2. Click Search. The search results appear on the Directory Search page. The search results include all contacts where the first or last name match the entered search string. If no matches are found, the following message appears: Nothing found. 3. Up to 25 entries appear on the screen. If there are more than 25 entries, click the right arrow (>) to navigate forward in the list to the additional entries. Use the left arrow (<) to navigate backward in the list. 4.
Basic functions 2. Click the new link. The Add a new device pane appears. 3. In the Device Name box, type a unique name. 4. In the Number box, type a number that is reachable from within your enterprise infrastructure. Note: The format for the phone number must match the format for your enterprise infrastructure. If you are unsure of the format for your enterprise, contact your administrator. 5. Click Save. The Settings pane appears listing the device. 18 NN42030-110 Avaya 3100 Mobile Communicator 3.
Basic functions Activating call routing Activate call routing to select a device as the default device for all incoming calls to your enterprise extension. You can select only one device at a time as your default device. For information on setting up a Route schedule, see “Setting up a route schedule” on page 12. Activating call routing 1. From the Home page, click Settings. 2. On the Settings page, select the device that you want for your default device.
Basic functions Disabling Do Not Disturb mode 1. On the Home pane, click Settings. The Settings pane appears. 2. On the Settings pane, select Send Calls to, and then select your telephone number. 3. Click Save.
Basic functions Swapping two calls You can swap two calls. For example, if you have a call on hold and are on a second call, you can place the second call on hold and make the first call active. 1. To swap two calls, press 3#. Executing a consultative transfer You can consult with a third-party during a call and then transfer the call to the third-party. 1. To execute a consultative transfer, press 1#. 2. Consult with the third party. 3.
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Acronyms Acronyms Table 1 lists the acronyms used in this guide.
