2410 Digital Telephone User’s Guide Release 2 16-300133 Issue 2 November 2004
Copyright 2004, Avaya Inc. All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty.
Electromagnetic Compatibility (EMC) Standards Installation and Repairs This product complies with and conforms to the following international EMC standards and all relevant national deviations: Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection.
Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Headset Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2410 Telephone Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2410 Telephone User Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 34 Making Calls from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Saving a Call Log Entry to Your Speed Dial List . . . . . . . . . . . . . . . . . . . . 35 Deleting a Call Log Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 The Label Action Screen.
Overview The 2410 Digital Telephone is a multiline digital telephone for use with an Avaya call processing system. The 2410 telephone puts convenient features and capabilities at your fingertips, including: ● a large display —that allows you to view - call appearance/feature button labels - the call log - speed dial lists - call identifier information ● a flexible call appearance/feature button display—that eliminates the need for paper button labels.
When you install the 2410 telephone, your call processing system recognizes your telephone instantly. If the system manager administers the 2410 telephone properly, you can move the 2410 to another office at your location, and it will work without interruption. There is no need to wait for reprogramming or technical support. Headset Compatibility The headset interface is compatible with the following “H-top” headpieces and equipment.
2410 Telephone Components Adapter Cord - HIC-1 “H-top” Headset Adapter Cord Cordless Headpiece/Base Unit - LKA 10 Cord Free Headset (900 MHz RF) Safety Information Your 2410 telephone is manufactured according to industry standards for quality and safety assurance. When you use your telephone, follow recommended safety precautions to reduce the risk of fire, electrical shock, and personal injury. See the 2400 Series Telephone Installation and Safety Instructions that were packaged with your telephone.
Table 1 describes the 2410 telephone components presented in Figure 1. The following items correspond to the numbers in Figure 1. Table 1: The 2410 Telephone Components 1) Call appearance/feature buttons — Use to access incoming/outgoing lines and programmed features. An underscore indicates the currently selected call appearance. 8) Dialpad — Standard 12-button pad that allows you to dial telephone numbers.
2410 Telephone User Checklist 2410 Telephone User Checklist The remainder of this guide contains procedures for using specific screens, features, and keys on the 2410 telephone. The following table directs you to sections explaining specific activities you can perform. To See Understand call appearance/feature button displays The Home Screen on page 12 Answer and make calls, hold calls, transfer calls, redial numbers, and set up conference calls.
The Home Screen The Home screen consists of two pages and displays: ● the available call appearance/feature buttons ● caller ID information ● the current date and time ● softkeys ● information provided by the Avaya call processing system Usually, you use the Home screen to perform standard call handling. Six call appearance/ feature buttons appear on each page of the Home screen. See Figure 2. Your call processing system provides the date and time information.
The Home Screen Figure 3: Sample Home Screen with Softkey Labels a 206 : Timer b 206 : Abr Program c 206 : Call Pickup 4:10pm SpDial Log 2/10/04 Option Label MENU Navigating in the Home Screen Pages Navigating in the Home Screen Pages To Move to the other Home screen page Return to page 1 of the Home screen Press or at any time Access the Speed Dial screen The SpDial softkey Access the Call Log Summary screen The Log softkey Access the Options screen The Option softkey Access the Label A
Call Appearance and Call Identification Displays The 2410 telephone has six call appearance/feature buttons per screen page. Starting with the first button in the upper left corner of the 2410 telephone and going down, the display identifies the buttons in the left column. These buttons are considered call appearance/feature buttons 1 through 3. On the display, these buttons have the default labels a, b, c, etc., where a represents call appearance/feature button 1.
The Home Screen Status Icons The icons displayed on the call appearance/feature buttons of your 2410 telephone are explained in the following table. These icons replace the functionality of the green LEDs and equivalent flash rates. Status Icons Icon Definition Ringing An incoming call is waiting to be answered. See Tones and Their Meaning on page 57 for information about the corresponding audio alert. Active The call you are currently handling.
In addition, the following icons are displayed in certain feature-specific applications. Status Icons for Feature-Specific Applications Icon Definition Feature status Feature specific status. Feature status Feature specific status. Feature status Feature specific status. Call-Handling Features The procedures in this section assume that you are performing call handling with the Home screen displayed on the 2410 telephone.
Call-Handling Features Make a call You can make calls manually or automatically from the 2410 telephone. To make a call manually 1. Go off hook with the handset, headset, or speaker. 2. When you hear dial tone, press the dialpad buttons to enter the extension or telephone number. If you are calling an external number, you must include the required code (for example, “9”) to access an outside line.
Hold The Hold feature puts a call on hold until you can return to it. To put a call on hold Press . To return to the held call Press the call appearance button of the held call. Note: Note: Your system manager might have administered the Unhold feature. In this case, you can return to the held call by pressing . Redial The Redial or Last Number Dialed feature automatically redials the last extension or outside number you dialed. To redial the last number that you dialed Press .
Call-Handling Features To change from the speakerphone to the handset Pick up the handset and talk. To change from the handset to the speakerphone 1. Press . 2. Hang up the handset. To change from the headset to the speakerphone Press . To end a speakerphone call Press again. To use the Group Listen feature (if administered) in which the handset or headset and the speaker are active at the same time While you are active on the handset or headset, press .
Note: Note: Your system manager might have administered the Transfer-on-Hang-up feature. In this case, you can transfer a call by pressing , dialing the number to which the call is to be transferred, and then hanging up. To cancel an attempted transfer, press the original call appearance. If your system has auto-hold activated, use to cancel a transfer so the potential transfer recipient is not left on hold.
Getting Messages Getting Messages Message Your Message lamp turns on when a caller has left a message for you. Press your messages, and follow the prompts. Note: to retrieve Note: Your system manager must program certain features to activate the Message button. See your system manager if the Message button is not working properly. See Chapter 21, “Features and Technical Reference,” of the Administrator’s Guide for Avaya Communications Manager Software, Document No.
Figure 4: Sample Speed Dial Screen Home : Lou Jane : Mary Jim : Patty Select name to CALL Add Edit Delete Done MENU From the Speed Dial screen, you can also: ● add entries ● delete entries ● make changes to saved entries in your personal speed dial list See Managing Your Speed Dial List on page 23 for more information.
Managing Your Speed Dial List Working in the Speed Dial Screen To Press Delete an entry from the speed dial list The Delete softkey Return to the Home screen in which you worked previously The Done softkey. See the following Note. Return to page 1 of the Home screen Note: Note: at any time Note: When you manage your speed dial entries, the softkeys displayed at the bottom of the screen change to reflect the activities you can perform.
Quick Access to Speed Dial Entries When you access your speed dial list to select, edit, or delete entries, you can use the index feature to locate a specific entry quickly. For example, press 1 on the dialpad to move directly to the beginning of the list. You can use keys 2 through 9 on the dialpad to locate entries that start with the letters that correspond to these keys. For example, press 3 to locate the first entry that starts with the letter “D.
Managing Your Speed Dial List Dialing Conventions It is important that you observe the following conventions as you enter speed dial numbers: ● You can enter telephone numbers up to 24 characters long, including special characters and spaces. ● You must include the code required to access an outside line (for example, “9”) for external telephone numbers. ● You can use the Pause softkey to insert a 1.5-second pause.
Note: Note: You can use the Case softkey to switch between uppercase and lowercase. You can use the Space softkey to insert a space between words. After you enter a space, by default the next character is an uppercase letter. The following characters in that word appear in lowercase. If you enter special characters, you can use the * (star key) to cycle through the period and star characters. You can use the # (pound key) to cycle through the hyphen and pound characters.
Managing Your Speed Dial List 4. Using the dialpad, edit the name for your speed dial entry. You can enter up to 13 characters. By default, the first letter you enter appears in uppercase, and the following characters appear in lowercase. Note: Note: You can use the Case softkey to switch between uppercase and lowercase. You can use the Space softkey to insert a space between words. To enter special characters, you can use the * (star key) to cycle through the period and star characters.
3. Press the feature button that corresponds to the entry you want to delete. Note: Note: If the entry you want to delete is not displayed on the current screen page, use and to cycle through the speed dial list. You can also use the index feature to move to the page that contains the entry. The DELETE this entry? prompt appears. 4. Perform one of the following steps: ● To delete the selected entry, press the Yes softkey.
The Call Log Screens The Call Log Screens The 2410 telephone can store up to 48 entries in the Call Log. By default, the 2410 telephone logs all types of calls and displays the number of missed calls below the date and time. See The Home Screen on page 12 for more information. Note: When power to the telephone is interrupted, the 2410 telephone erases all entries in the Call Log.
Figure 5: Sample Call Log Summary Screen 1 Jane King 732-555-7866 ... 2 Mary Smith 732-555-3322... 3 John Jetzt 72488 ... Select entry to view details Missed InAns Outgo More MENU The Call Log Summary screen contains two sets of softkeys. The first set of softkeys allows you to view missed calls, answered calls, or outgoing calls. See Figure 5. The second set of softkeys allows you to view all calls and to delete the displayed call log entries (for example, Outgoing call log entries).
The Call Log Screens Working in the Call Log Summary Screen Working in the Call Log Summary Screen To Press View information about a specific log entry The button associated with the entry View the next page of call log entries View the previous page of call log entries View unanswered (missed) calls The Missed softkey View incoming calls you answered The InAns softkey View calls call you made The Outgo softkey View all entries in the call log.
Call Log Detail Screen The Call Log Detail screen, which is accessed from the Call Log Summary screen, allows you to: ● View additional information, such as call type and the date and time that the call was processed. ● Make a call to the entry displayed directly from this screen. See Using the Call Log on page 34 for more information. Figure 7 shows a sample Call Log Detail screen.
The Call Log Screens Working in the Call Log Detail Screen Working in the Call Log Detail Screen To Press Make a call to the entry displayed The Call softkey View the next call log entry View the previous call log entry Use the index feature to locate a specific entry quickly Note: Note: The telephone must be on-hook when you use the index feature. Press 0 on the dialpad to move directly to the first call log entry. Press 1 to view the tenth call log entry.
Using the Call Log The Call Log feature is factory set to record answered, unanswered (missed), and outgoing calls. For information on disabling the Call Log or changing the call types you want logged, see Call Log Setup on page 46. Viewing the Call Log To view the list of all calls recorded in the Call Log 1. If the softkey labels are not displayed, press any softkey button to display the softkey labels. 2. From the Home screen, press the Log softkey. The Call Log Summary screen appears. 3.
Using the Call Log Saving a Call Log Entry to Your Speed Dial List To save an entry in the Call Log to your Speed Dial List 1. From the Home screen, press the Log softkey. The Call Log Summary screen appears. 2. Use and to scroll through the Call Log Summary pages. 3. When you locate an entry you want to save, press the button that corresponds to the entry. The Call Log Detail screen for this entry appears. 4. Press the Save softkey.
3. When you locate an entry you want to delete, press the button that corresponds to the entry. The Call Log Detail screen for this entry appears. 4. Press the Delete softkey. The entry is deleted from the Call Log. To delete all entries from the Call Log 1. From the Home screen, press the Log softkey. The Call Log Summary screen appears. 2. To delete the entries for a specific call type, press the appropriate softkey.
The Label Action Screen Figure 8: Label Action Screen Choose action below Edit Inspect Restore Done MENU Working in the Label Action Screen Working in the Label Action Screen To Press Change the label of a call appearance/feature button The Edit softkey View the system labels for the call appearance/feature buttons The Inspect softkey Delete the customized labels of all the call appearance/feature buttons and restore all the system labels.
Managing Your Call Appearance/Feature Button Labels Using the Label Action screen, you can: ● customize the labels of the call appearance/feature buttons on the 2410 telephone ● view the labels of the call appearance/feature buttons on the call processing system ● restore the system labels of all the call appearance/feature buttons You can access this screen by pressing the Label softkey at the Home screen.
Managing Your Call Appearance/Feature Button Labels 5. Using the dialpad, edit the label. You can enter up to 13 characters. By default, the first letter you enter appears in uppercase, and the following characters appear in lowercase. Note: Note: Note: You can use the Case softkey to switch between uppercase and lowercase. You can use the Space softkey to insert a space between words. If you are entering special characters, you can use the * (star key) to cycle through the period and star characters.
Restoring the System Labels You can delete the custom labels you created for the call appearance/feature buttons and restore the system labels from the call processing system. Note: Note: This procedure restores the system labels for all the call appearances/feature buttons. If you want to restore the system label for one call appearance/feature button, delete the label for that button. See Editing Labels on page 38. To restore the system labels 1. From the Home screen, press the Label softkey.
The Options Screen The Options Screen The Options screen, which you access by pressing the Option softkey at the Home screen, allows you to set the following options: ● ring pattern ● screen contrast ● log setup ● visual ring (Flash Message Lamp option) ● whether you want the 2410 to continue to display the current screen when you receive an incoming call instead of showing the Home screen (Show Phone Screen option) ● whether you want the 2410 to continue to display the Speed Dial screen when yo
Working in the Options Screen Working in the Options Screen To Press Select an option The associated button Return to the Home screen in which you worked previously The Done softkey Return to page 1 of the Home screen Note: Note: at any time Note: If you press , a second screen appears. Use this screen to enable and disable the Automatic Gain Control (AGC) feature for the handset, headset, or speakerphone. We strongly recommend that you leave the default settings unchanged.
Selecting Personalized Options Selecting Personalized Options Ring Pattern The Ring Pattern option on the Ring Options screen allows you to choose a personalized ringing pattern for your telephone. You can choose from among eight different patterns. Note: Note: If you receive an incoming call while working in the Ring Pattern option screen, the Home screen appears automatically to facilitate call handling. To select a personalized ringing pattern 1.
Visual Ring (Flash Message Lamp) The Ring Options option on the Options screen allows you to choose a visual alert for incoming calls. When you enable the Flash Message Lamp option, the telephone rings and the lamp above the 2410 display area flashes when an incoming call arrives. By default, the Flash Message Lamp option is disabled. To set the Flash Message Lamp option 1. From the Home screen, press the Option softkey. The Options screen appears. 2. Press the Ring Options feature button.
Selecting Personalized Options 3. Press the Show Phone Screen feature button. The underline appears on this line. 4. Press the Yes/No softkey or feature button 4 to indicate whether you want the Show Phone Screen option enabled. 5. Perform one of the following steps: ● If you want to save the setting you just selected, press the Save softkey. You will hear a confirmation tone, and you are returned to the Options screen.
Call Log Setup The Log Setup option on the Options screen allows you to specify which types of calls you want the 2410 to log. These call types include: ● Answered (incoming) ● Unanswered (incoming) ● Outgoing You can choose to have some, none, or all these call types logged. Note: Note: For information about viewing the Call Log Summary, see The Call Log Screens on page 29, earlier in this guide. To specify the call types that you want to appear in the Call Log 1.
Selecting Personalized Options Erase The third Options screen allows you to erase some or all of your personalized settings. From this screen, you can erase the following settings: ● all entries saved in your Speed Dial list ● all entries saved in your Call Log ● all customized call appearance/feature button labels ● options such as ring pattern, flash message lamp, show phone screen, and stay in speed dial Note: The contrast level setting is not changed.
Stay in Speed Dial Screen The Stay in Speed Dial option on the Options screen allows you to set the 2410 to continue to display the Speed Dial screen when you make a call from a speed dial. If you make a call from a speed dial when this option is enabled, the 2410 will continue to display the Speed Dial screen instead of automatically exiting to show the Home screen. The Stay in Speed Dial option is useful if you want to dial multiple speed dials for a single call.
Selecting Personalized Options 3. Press and hold the Test softkey to begin the test process. 4. Perform one of the following steps: ● If you want to exit test mode and return to the Options screen, press the Done softkey. ● If you want to exit test mode and to return to page 1 of the Home screen, press . Language When the 2410 telephone is first installed, it is set to display screen text in English.
Using Selected Voice Features The following features are available only if your system manager has administered them as feature buttons on your 2410 telephone or has supplied you with the required feature access codes. Abbreviated Dialing/Automatic Dialing (AD) The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing.
Using Selected Voice Features 4. Press another Abbreviated Dialing button to program. Note: Note: If you make a mistake while programming, press the # key to save the entry and then start over. To call a number using an Abbreviated Dialing button Press the Abbreviated Dialing button to automatically dial the stored number. Call Forwarding All Calls The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system.
To park a call at your extension (for retrieval at any extension) when a Call Park button is not administered 1. Press . 2. Enter the Call Park feature access code. 3. When you hear confirmation tone, hang up. To retrieve a parked call from another extension 1. Pick up the handset or press . 2. Dial the Answer Back feature access code. 3. When you hear a dial tone, dial the extension at which you parked the call. If returning to a call parked at your telephone, dial your own extension.
Using Selected Voice Features Leave Word Calling The Leave Word Calling (LWC) feature leaves a message for a person at another extension to call you back.
Send All Calls The Send All Calls feature temporarily sends all your calls to your voice mail system or to another extension in the same system. Priority calls and automatic callbacks are not redirected by the Send All Calls feature. Note: Note: Before you can use this feature, your system manager must provide a coverage path for your extension. To send all calls except priority calls and automatic callbacks immediately to coverage 1.
Using Display Features To make an important announcement such as an incoming call to someone at another extension busy on another call 1. While off-hook, press the the extension. WhisperAct button or dial the Whisper Page access code, and dial Both people on the other call hear a beep. Only the person whom you called will hear your announcement. 2. Speak to the person you called.
To use the Call Timer feature to measure elapsed time on telephone calls 1. Press the Call Timer button (if administered). The Call Timer measures elapsed time automatically on all calls until you turn off the Call Timer feature. 2. When you want to turn off the Call Timer feature, press the Call Timer button again. To use the Timer feature to measure elapsed time on an individual telephone call 1. Press the Timer button (if administered). 2.
Tones and Their Meaning Inspect The Inspect feature shows you call-related information for an incoming call when you are already active on a call. To use the Inspect feature 1. Press the Inspect button if administered. 2. Press the call appearance button in question. Information appears on the display screen. You remain connected to the present call. 3. To return to the held call, press and then the call appearance button of the held call.
Feedback tones are those which you hear through the handset, headset, or the speaker. Feedback Tones Tones Meaning busy A low-pitched tone repeated 60 times a minute. This tone indicates that the number you dialed is in use. call waiting ringback A ringback tone with lower-pitched signal at the end. This tone indicates that the extension you called is busy. The called party hears a call waiting tone. If you hear the call waiting ringback tone, you may want to activate Automatic Callback.
Index Index Numerical 2410 telephone display features . . . . feedback tones . . . . . personal directory . . . ringing tones . . . . . . supported languages . . 2410 telephone components 2410 telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 58 21 57 49 . 9 10 Abbreviated Dialing . . . . . . AD button . . . . . . . . . . . adding Speed Dial entries .
Index H Headset button . . . headsets . . . . . headsets supported Hold feature . . . . Home screen . . . navigating pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 .8 .7 18 12 13 I index feature . . . . . . . . . . . . . . . . . . . . 24 Inspect . . . . . . . . . . . . . . . . . . . . . . 57 . . . . . . . . . . . . . . . . . . . . .
Index U user checklist . . . . . . . . . . . . . . . . . . . .11 V Visual Ring feature button Visual Ring option . . . . voice features Abbreviated Dialing . . Call Park . . . . . . . Call Pickup . . . . . . Leave Word Calling. . Send All Calls . . . . Whisper Page . . . . volume control buttons . . . . . . . . . . . . . 44, 45 . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index 62 2410 Digital Telephone User’s Guide
