IP Office 2030 & 2050 Phone 40DHB0002UKAG Issue 2a (13/11/2001)
Page 2 – Contents Contents The 2030 & 2050 Phone ....................................................................................... 3 Making Calls ......................................................................................................... 5 Speed Dials........................................................................................................... 7 Account Codes......................................................................................................
The 2030 & 2050 Phone – Page 3 The 2030 & 2050 Phone Introduction to the 2030 and 2050 Phones The diagram below shows a 2050 phone. • 2050: Phone with handsfree operation, DSS keys and BLF status lamps (see "DSS Keys" on page 18 for more information). • 2030: Similar to 2050 but without BLF status lamps. This guide is for 2030 and 2050 telephones when used on an IP Office telephone system. The guide covers most of the features supported by the 2030 and 2050 phones.
Page 4 – Contents On-Hook Dialling, Speaker & Answer Release On all display telephones you can both dial and hear the call progress without using the handset (known as "on-hook dialling"). When answered, you can continue the call without using the handset, i.e. handsfree. You can switch between handsfree and handset working during a call. Pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset. Tones & Ringing The phone uses various tones and rings to indicate events.
Making Calls – Page 5 Making Calls Notes on Making Calls When making calls, the display shows details about call progress. It also shows messages if you cannot make the call. • Call barring: The system can bar you from dialling particular numbers or types of number (e.g. national, international). As the call barring settings vary for each site, this guide cannot fully detail their effect. Making Internal Calls During the call, the display shows the call progress.
Page 6 – Contents Making External Calls The system may apply call barring to some or all external numbers. You can also lock your phone or bar it by wrong passcode entry (see "The Phone Passcode" on page 26). To dial an external call: 1. Dial the external number. There is no need to dial a prefix for an external call unless your System Administrator has specified otherwise.
Speed Dials – Page 7 Speed Dials Using Speed Dials The system can store external numbers as speed dials. • System speed dials: Ask your System Administrator for a list. Note that call barring may still apply. • Personal speed dials: Your phone can also store up to 10 speed dials for your own use (see below). • Short Code Speed Dials: Additional speed dials may be available as short codes, ask your System Administrator for a list. To dial a speed dial: 1. Press SPEED DIAL.
Page 8 – Contents Account Codes If ENTER ACCOUNT or NO ACCOUNT Appears If ENTER ACCOUNT or NO ACCOUNT appears when making a call, then you must enter an account code to continue. The system checks this against its list of codes before allowing the call. You must also do this before making a call if your phone displays •ACCOUNT. To enter an account code at any time during a call, see page 8. To enter a forced account code: 1. Dial the account code.
Busy or Unanswered – Page 9 Busy or Unanswered Options If Busy or Unanswered If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a number of options you can use. Note that the busy extension may have settings to forward your call to another extension or to voice mail. The default time before this happens is 15 seconds. • CALLBACK Arranges a callback that rings your phone when the extension called becomes free or is next used.
Page 10 – Contents Actions During a Call Changing the Call Volume You can change the caller volume during a call. The phone has separate volume levels for both the speaker and the handset. To change the call volume: 1. During a call, press VOLUME. To change volume without making a call, just lift the handset or press ANSWER RELEASE first. 2. A slider appears. Adjusts this using the -keys on its left (softer) and right (louder). 3. When finished, press DONE.
Actions During a Call – Page 11 Create a Conference Call During a call, you can add callers to create a conference of up to 64 calls in total. This option is not supported on all systems. To start or add to a conference: 1. Press HOLD to hold your current call (or conference). 2. Call the new person that you want in the conference. 3. If answered, ask if they wish to join a conference; if "yes" press CONFER, if "no" press HOLD. 4. If unanswered, press HOLD to retrieve to the first call.
Page 12 – Contents Answering Calls Answering Normal Calls When calls arrive, the display shows information about the call before you answer. It gives a repeated double flash for external calls or a repeated single flash for internal calls. The ringer also shows the call type by a repeated single or double ring if on (see "Changing the Ringer Sound" on page 23). To answer the call: 1. Lift the handset or press ANSWER RELEASE.
Answering Calls – Page 13 Answering Other Extensions - Call Pickup Your extension can store a pickup group number. If an extension in your pickup group rings, then the PICKUP option appears. You can also pickup calls using DSS (see "Using DSS Keys" on page 18) or Soft DSS keys (see "Using Soft DSS Keys" on page 20). To pick up any ringing phone: 1. This option is available via a short code, contact your System Administrator. To pick up calls in your pickup group: 1.
Page 14 – Contents Transfer, Park & Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. To transfer a call using hold: 1. Press HOLD to hold your current call. 2. Dial the extension to which you want to transfer the call. • Announced transfer: Wait to be answered. If okay to transfer, press ANSWER RELEASE. If not okay to transfer or unanswered, press HOLD.
Transfer, Park & Hold Calls – Page 15 Parking Calls (Park and Ride) You can retrieve parked calls at any other extension on the system. Your phone displays calls you parked by a flashing -symbol next to the line number. You can park several calls simultaneously. To park an external call: 1. During the call, press PARK. The parked call is displayed as your extension number followed by a zero, e.g. 2200. If you now parked another call it would display as your extension number followed by a one, e.g.
Page 16 – Contents Diverting Calls Setting the Divert Number Note that whilst the phone appears to allow the storing of separate divert numbers for different situations, only two divert numbers are stored. A number can be set for diverting All and a separate number can be set for diverting On Busy and No Ans. To set a divert number: 1. Press PROGRAM and then DIVERT. 2. Enter your phone's passcode (see "The Phone Passcode" on page 26). 3. Select the type required, as described above. 4.
Diverting Calls – Page 17 Displaying an Absence Message You can select an absence message to display on your phone. The absence message then also displays on suitable display phones that call you even if they are then diverted to another extension or voicemail. To select an absence message: 1. Press PROGRAM and then ABSENT. 2. Enter the phone's passcode (see "The Phone Passcode" on page 26). 3. Press CHANGE to select a message (or CLEAR to cancel an existing message). For just personal text, select CUSTOM.
Page 18 – Contents DSS Keys Setting Up a DSS Key The 2030 and 2050 phones have eight DSS keys along their right-hand edge. Each of these keys can store an extension number (or group number for paging). They then allow you to dial those numbers in a single key press. You can also use DSS keys to dial your personal speed dial numbers (see page 7). To set a DSS/BLF key directory number: 1. Press PROGRAM and then the DSS key to use. 2. Enter the phone's passcode (see "The Phone Passcode" on page 26). 3.
DSS Keys – Page 19 BLF Status Lamps The DSS keys on the 2050 incorporate dual-colour BLF lamps. These show the status of the number stored under the DSS key. Red BLF Lamp Signals: Calls to/from other extensions. • Fast Flash: Extension ringing. • Solid: Extension or line busy. Green BLF Lamp Signals: • Fast Flash: Calls to a group. DSS Key Label Next to the DSS keys is a label. You can remove the label cover to write on the card below.
Page 20 – Contents Manager-Secretary Working Using Soft DSS Keys The system supports a range of functions for users who work together, i.e. regularly call and transfer calls between each other. This is called "Manager-Secretary working". Soft DSS displays the name of another extension. The adjacent display key allows you to make calls to that extension plus other features. The display key's -symbol acts as a busy lamp to show the extension's status. Soft DSS has two modes.
Manager-Secretary Setup – Page 21 Manager-Secretary Setup Planning Soft DSS Keys When setting up Soft DSS keys you must decide: • How many Soft DSS keys do you want? Half-line mode supports up to 4 keys. Full-line mode supports up to 2 keys but shows more information. • What Soft DSS key features do you want to have? You can use half-line mode to make calls only. You can use full-line mode to make calls, send alerts, etc.
Page 22 – Contents Changing the Soft DSS Display Mode The display mode sets how many Soft DSS keys you can have; 4 in halfline mode or 2 in full-line mode. Note that if you change mode from half-line to full-line, you lose the last two extensions entered. To set the Soft DSS key display mode: 1. Press PROGRAM and SCROLL. Press SOFT DSS. 2. Enter the phone's passcode (see "The Phone Passcode" on page 26). 3. Press MODE. The display shows the current mode. 4. To change mode, press CHANGE. 5. Press DONE.
Ringer Controls – Page 23 Ringer Controls Changing the Ringer Volume While altering the volume, the phone rings. To change the ringer volume: 1. Press PROGRAM and then RINGER. 2. Enter the phone's passcode (see "The Phone Passcode" on page 26). 3. Press VOLUME. The display shows a slider. Adjust this using the keys on its left (softer) or right (louder). 4. Press DONE and then press PROGRAM twice to finish. Changing the Ringer Sound The ringer sound contains three tones.
Page 24 – Contents Setting a Ringer Step If a call rings unanswered, the phone can increase the volume on each ring until it reaches its maximum. You can select several sizes of increase step. To set the ringer volume step size: 1. Press PROGRAM and then RINGER. 2. Enter the phone's passcode (see "The Phone Passcode" on page 26). 3. Press SCROLL and then press STEPS. The display shows the current setting; LARGE STEP, SMALL STEP or NO STEP (no increase). 4. To select another step size, press CHANGE. 5.
Other Features – Page 25 Other Features Group Your phone can be included in a group of phones. When 'in group', you receive calls made to the group number. The group's type sets the order in which members ring. The types are: • Group All free members of the group ring at the same time • Hunt Calls go to the first free member of the group starting from the first member. • Rotary Calls go to the next free member of the group in sequence from the previous member rung.
Page 26 – Contents Phone Settings The Phone Passcode If the phone displays ENTER PASSCODE, it expects you to dial its fourdigit passcode. The default passcode is 0000. Wrong passcode entry can result in the phone becoming barred. Barred phones cannot access features requiring passcode entry. They can still make internal and emergency calls. To enter the phone's passcode: 1. Dial the 4-digit passcode. If you make a mistake, press CANCEL and restart entry. 2.
Phone Settings – Page 27 Language Controls The system allows you to select which language to use for the phone's display. To change the phone's display language: 1. Press PROGRAM and then SCROLL twice. 2. Press LANGUAGE. 3. Press CHANGE to select the language required or your system's DEFAULT language. 4. Then press DONE and then press PROGRAM to finish. Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list.
Page 28 – Contents Voicemail Listening to Voice Messages The system can include voicemail to record messages in your own voice mailbox. This will be indicated by the presence of a VOICE option on the phone display. • To switch voicemail on dial *18, to switch it off dial *19. • To retrieve your voicemail, use the code *17. Note also that your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback.
System Features – Page 29 System Features Default Speed Dial and Feature Codes Your System Administrator can set up Speed Dial codes for frequently used numbers. These can be full numbers, area codes, or prefixes which give access to other telephone service providers. Add your speed dial codes to the table below.
Page 30 – Contents Index A Abbreviated dialling ....................... 7 ABSENT ...................................... 17 ACCOUNT ..................................... 8 Account codes Forced....................................... 8 Voluntary................................... 8 ACD ............................................. 20 Answer CALL WAITING ...................... 13 Callback .................................. 12 Messages................................ 12 Normal calls ............................
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Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya, or others.
