Innovations 2.
About the Avaya Ecosystem An Ecosystem is “a system of interacting and interdependent relationships.” For Avaya, this means that our success is dependent upon the success of our partners.
The Avaya DeveloperConnection program’s membership totals thousands of companies, including hardware and software developers, system integrators, service providers and Avaya customers from around the world. This year, we are excited to welcome members from Ubiquity Software’s UDN developer program to the Avaya ecosystem.
Accenture Accenture is a global management consulting and technology services company. Committed to delivering innovation, Accenture collaborates with its clients to help them realize visions and create tangible value. With deep industry expertise, broad global resources and proven experience in consulting and outsourcing, Accenture can mobilize the right people, skills, alliances and technologies.
Aruba Networks Aruba Networks provides an enterprise mobility solution that enables secure access to data, voice and video applications across wireless and wireline enterprise networks. The Aruba Mobile Edge Architecture allows end-users to roam to different locations within an enterprise campus or office building, as well as to remote locations such as branch and home offices, while maintaining secure and consistent access to all of their network resources.
A Communications Network Company An intelligent communications solution by Avaya and Aruba Networks A FORTUNE 100® company located in the southern United States, with annual revenues in excess of $10 billion and more than 35,000 employees, owns and operates a large-scale, nationwide communications network. Among the company’s core values is an emphasis on customer service and satisfaction – doing whatever it takes to meet customer expectations.
AtHoc AtHoc is a recognized leader in providing enterprise-class, network-centric emergency notification systems used for force and personnel protection, facility mass notification, public safety and critical enterprise communications. Millions of end users worldwide, in organizations such as the U.S. Air Force, U.S. Army, U.S. Navy, the Air University, Hawaii State Civil Defense, U.S.
CallCopy CallCopy provides contact centers with a feature-rich contact recording platform. Its integrated modular design can be used to satisfy all recording needs; from digital screen captures, to specialized recording schedules based on the unique business rules, to complete call logging and long term archiving. CallCopy is adaptable to a wide range of technologies.
Centurion Centurion founded in 1981, is a full-service, applications software developer and systems integrator specializing in customer contact centers, interactive voice response, and computer telephony integration (CTI) systems. As a DeveloperConnection member, Centurion products include complete banking/financial, public utility, government agency and customer service IVR and CTI systems and software. Centurion now serves hundreds of customers, large and small, across the United States.
Citrix Systems Citrix Systems, the global leader in access infrastructure and the most trusted name in secure access, is an Avaya partner for the Avaya Application Gateway AG250 and the Avaya Phone Application Suite.
FIFA World Cup™ An intelligent communications solution by Avaya and Citrix As the Official Convergence Communication provider for the 2006 FIFA World Cup™ in Germany, Avaya provided a champion communications network for the world’s largest sporting event. The converged network – combining voice and data on the same infrastructure – connected the 12 host stadiums, the international media centers in Munich, Berlin and Dortmund, and the FIFA headquarters in Berlin.
CounterPath Solutions CounterPath Solutions is a developer of award-winning, carrier-grade VoIP and Video over IP, SIP softphones for telecom and Internet telephony service providers, cable operators, IP-PBX manufacturers and infrastructure manufacturers.
Cross Professional Services Cross Professional Services is a services solution provider committed to delivering professional technology solutions to Avaya, and Avaya certified BusinessPartners. At its core, Cross is a solutions provider. Cross solves problems. The company guarantees delivery of solutions, on time, reliably, and costeffectively. Cross’ objective is to outperform any other professional services provider with unmatched quality and value. Put simply, Cross aspires to be the best of the best.
Extreme Networks Solutions from Extreme Networks deliver powerful capabilities to solve tough networking challenges. The company’s innovative open architecture delivers meaningful insight and unprecedented control for converged networks that support voice, video and data over wired and wireless infrastructures. Extreme Networks excels at delivering availability, security, and crystal clarity under the harshest network conditions.
Summit ® Fixed Configuration Switch Family Extreme Networks also offers a comprehensive portfolio of fixed-configuration switches suitable for use in applications ranging from the edge to small cores. These switches support a rich set of features targeted at reducing operational costs – especially in IP telephony environments – and enhancing security. The Summit ® X450 and X250 Series are the most advanced products in the Extreme Networks fixedconfiguration family.
Angleton Danbury Medical Center An intelligent communications solution by Avaya and Extreme Networks Angleton Danbury Medical Center (ADBC) is committed to promoting the well-being and health of the community and providing the Angleton, Texas community and surrounding areas with quality health care services. Angleton Danbury Medical Center is a showcase for the community with many of the latest innovative technologies and patients processes available.
HP HP focuses on simplifying technology experiences for all of its customers – from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world’s largest IT companies, with revenue totaling $91.7 billion for the four fiscal quarters ended Oct. 31, 2006. For more information, visit www.hp.com/go/avaya or contact Terri Hardy 908-380-0330 terri.hardy@hp.
When it comes to Microsoft, HP has the largest and most experienced Microsoft-trained workforce in the world. HP Services offers the level of experience and knowledge needed to implement nextgeneration Microsoft technology and solutions quickly and effectively. The depth and breadth of HP’s leadership is demonstrated by: ▶ ▶ ▶ More then 22,000 Microsoft-trained professionals.
IBM IBM strives to lead in the invention, development and manufacture of the industry’s most advanced information technologies, including computer systems, software, storage systems and microelectronics. IBM adds value by integrating advanced technologies into solutions for customers, including services and consulting businesses worldwide. For more information, visit www.ibm.com or contact Gail Wragg 908-953-7824 gwragg@us.ibm.
and maintain traditional analog/digital phones, while migrating to IP devices such as next-generation IP/PBX call processing servers. Avaya Unified Communications Solutions for Lotus Sametime, Lotus Domino and Lotus Notes Compliant with Avaya Unified Communications Applications.
Endo Pharmaceuticals An intelligent communications solution by Avaya and IBM Endo Pharmaceuticals Inc. (Endo) was established in 1997 from a leveraged buyout of The DuPont Merck Pharmaceutical Company. Today, the company is headquartered in Chadds Ford, Pa., and specializes in branded and generic pharmaceuticals that are used primarily to treat and manage pain.
Interactive Northwest Interactive Northwest (INI) software products and services address the complete life cycle of selfservice applications associated with Avaya Interactive Response and Avaya Voice Portal. From solution design and project management, to interface development and test, to deployment, documentation, training and ongoing support, INI delivers customer satisfaction in self-service environments.
Winn Army Community Hospital An intelligent communications solution by Avaya and Interactive Northwest Winn Army Community Hospital (WACH) is located at Fort Stewart, Ga., and opened in 1983. The fourstory facility was named after Brigadier General Dean F. Winn, a U.S. Army Medical Corps Orthopedic surgeon whose career spanned the years from 1914 to 1948. Winn commanded four Army hospitals during his distinctive career. For more information, visit www.winn.amedd.army.mil.
Ixia Ixia (NASDAQ: XXIA), operating in over 30 countries worldwide, is a leading provider of performance test systems for IP-based infrastructure and services. Ixia’s test systems are used by network and telephony equipment manufacturers, semiconductor manufacturers, service providers, governments, and enterprises to validate the functionality and reliability of complex IP networks, devices, and applications.
JADS Comm JADS Comm (JADS) is a leading communication system value-added application software provider across the Asia Pacific Region. JADS offers advanced value-added Internet Protocol (IP) communication solutions running on world-class multimedia telecom platforms for clients who require superior communication networks to power their businesses. Currently, its business coverage extends to China, Taiwan, and Thailand.
Jebsen & Jessen Communications Jebsen & Jessen Communications is an Avaya Regional GOLD Partner and a leading Internet Protocol (IP) telephony, customer relationship management (CRM) contact center, recording solutions and IP application provider in Southeast Asia. Partnering with world-class technology organizations, Jebsen & Jessen Communications helps businesses achieve communication goals, building on service excellence as the cornerstone of its success since its establishment in 1988.
Juniper Networks Juniper Networks leads the industry in enabling secure, assured communications over a single IP network. Juniper Networks is revolutionizing the economics of global information exchange. Its purpose-built, high-performance IP platforms enable customers to support many different services and applications at scale.
Avaya Voice-Ready The Juniper J4350 and J6350 routers also form the basis for joint Integrated Branch Communications solutions offered by Avaya. By embedding the Avaya IG550 Integrated Media Gateway with the J4350 and J6350 routers, enterprises can easily extend the power and functionality of Avaya Communication Manager software to remote branches, offering straightforward installation and integrated management capabilities plus business continuity options.
Risk Metrics Group An intelligent communications solution by Avaya and Juniper Networks RiskMetrics Group (RMG) is a financial risk management firm that provides financial analytics and wealth management solutions to hundreds of financial institutions, corporations and central banks worldwide. Formerly a division of JP Morgan, RiskMetrics Group became an independent company in 1998. The company is headquartered in New York City, with 11 offices worldwide, including London, Tokyo and Singapore.
LiteScape Technologies LiteScape Technologies develops enterprise software that enhances the value of IP Telephony by integrating business applications with real-time collaboration technologies. LiteScape extends interactive voice, text and image capabilities to Avaya IP Telephones and any IP device.
A Leading Investment Bank An intelligent communications solution by Avaya and Litescape Challenge In a financial world with rapid changes, financial institutions are constantly seeking better ways to deliver new information to their employees and customers. One particular challenge involves the daily dissemination of an investment bank’s latest research and comments on the financial markets.
Microsoft Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Our Business Microsoft is motivated and inspired every day by how customers use its software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what’s most important to them.
Mid-Market Solution Microsoft Dynamics CRM with Avaya Contact Center Express Avaya Contact Center Express (CCE) provides a pre-built connector to Microsoft Dynamics ™CRM. It provides the ability to call contacts in your Contacts list on their business, home or mobile phone; call contacts in your accounts list on their main or other phone; and receive screen-pops with inbound calls. The Dynamics CRM connector is designed to provide screen pop and call dialing from MS-CRM web pages.
Blood Diagnostics An intelligent communications solution by Avaya and Microsoft Blood Diagnostics, Inc. (BDI) is an independent, wholesale distributor of plasma-derived pharmaceutical products. Founded on the principles of professional integrity, customer service and commitment to the plasma industry, BDI provides emergency 24/7 availability, unparalleled customer service, and extensive product knowledge.
NETGEAR NETGEAR provides reliable, high-performance business-class switches, wireless, security and software products that are designed for a variety of environments, providing wired and wireless connectivity within remote and branch offices, telecommuters and the remote mobile workforce.
NovaLink GmbH Founded in 1996, NovaLink GmbH develops Computer Telephony Integration (CTI) products for both the communications industry and service sectors. These CTI solutions support all common systems and interfaces. With over 10 years of experience, NovaLink’s CTI products are proven in the market. More than 1000 projects have been implemented, from standard to customized solutions. Customers and partners benefit from the extensive know-how and experience of this dynamic company.
VP Bank Group An intelligent communications solution by Avaya and NovaLink One of the largest banks in Liechtenstein, VP Bank Group has more than 600 employees and draws customers from over 60 countries. With customer assets of CHF 35.5 billion, and a Standard & Poor’s rating of A, VP Bank focuses on private banking. In 1956, VP Bank founded its head office in Vaduz, Switzerland.
Ontira Communications Ontira Communications empowers transit operators with solutions that enhance customer communications. Providing Automated Traveler Information Systems (ATIS) technology since 1984, Ontira has earned a reputation for reliable and user-friendly multimedia applications and superior customer service.
PROGNOSIS (Integrated Research) Integrated Research (the people behind PROGNOSIS) develops and distributes performance monitoring and diagnostics software for business-critical IT infrastructures. Prognosis IP Telephony Manager enables large enterprise customers and managed service providers to optimize call quality and service reliability. Integrated Research has won many industry and government awards over its 19-year history.
Quescom QuesCom is a European company founded in 1999 to provide enhanced telephony solutions focusing on fixed mobile convergence for enterprises and service providers, and is a leading player in VoIPmobile convergence and telecommunications application solutions. Natively ready for VoIP, QuesCom solutions leverage the current telecommunication system.
Radiance Communications Pte Radiance – a joint venture between Keppel T&T and SingTel – is the voice and data converged market leader in providing VoIP and data services, IP PBX, PBX, CRM, CTI and IVR integration; customized IP telephony and contact center applications; mobility and wireless solutions; and unified communications solutions both in Singapore and the Asia Pacific region.
Salesforce.com Salesforce.com is the worldwide leader in on-demand customer relationship management (CRM) services. More companies trust proprietary customer, sales, and case data to salesforce.com than any other CRM company in the world. More than 600,000 subscribers at over 32,000 companies worldwide depend on Salesforce to manage sales, marketing, and customer service organizations. For more information, visit www.salesforce.
SDC Solutions SDC Solutions is a leading provider of mission-critical communications solutions. Through a robust suite of products, including IntelliDESK® PC-based Console, IntelliSPEECH® Intelligent Virtual Agent, WebSERVICES Web-based Directory, IPSERVICES IP-based Directory, and Event and Emergency Notification, SDC integrates industry-standard technologies to provide easy access to centralized directory knowledge.
Multi-site Facilities Health Care Organization An intelligent communications solution by Avaya and SDC Solutions A world class health care organization located in New Jersey consists of three hospitals and one administrative site. It currently services three million residents of eight northern and central New Jersey counties for their health care needs. The organization’s goal was to provide 24/7 service for each of its locations and further elevate its standard of customer service to the next level.
Softel Communications Softel Communications has a diversified client base that includes internationally-recognized FORTUNE 500 companies and various levels of federal, state and municipal governments with contact centers that are strategic and often mission-critical to these organizations.
Talisma Talisma is the leading provider of Customer Interaction Management (CIM) solutions that allow businesses to deliver an exceptional customer experience. Talisma’s CIM solution integrates Web self-service, email response management, live chat, VoIP, phone, and campaign management with a cohesive CIM Hub, comprehensive analytics, and a system-wide knowledge base.
Teledex Now in its third decade, Teledex has shipped over nine million guestroom telephones to over 125 countries, and is the preferred supplier of guestroom telephones to all major global hotel chains, as well as a number of other multinational corporations. Teledex’s award-winning ExpressNet® solutions deliver reliable, high performance high-speed Internet solutions at very affordable costs. Teledex’s innovative iPhone VoIP solutions put cutting-edge VoIP features within the reach of any hotel, anywhere.
Unisys Unisys is a worldwide information technology (IT) services and solutions company with more than 31,000 employees. The company’s consultants apply expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to help clients quickly and efficiently achieve secure business operations. Unisys provides end-to-end services and solutions designed to help clients improve their competitiveness and efficiency in the global marketplace.
Veraz Networks Veraz Networks is a leading global provider of IP softswitches, media gateways and digital compression products that enable voice, video and other multimedia services. Wireline, broadband and wireless service providers in over 50 countries have deployed Veraz’s IP product suite to transport, convert and manage voice and multimedia traffic over both legacy and IP networks.
vTechnologies vTechnologies was founded in 2001 by two former telecommunications executives who have focused on delivering solutions for the contact centers and knowledge based workers in the SMB and Enterprise market segments. vTechnologies’ core strategy has been the development of easy-to-use, simple to implement, off-the-shelf contact center and knowledge-based worker automation tools that integrate telephony systems, customer relationship management (CRM) applications, Salesforce.
WildPackets Since 1990, WildPackets has been developing innovative, high-quality, easy-to-use and valuable solutions to maintain the health and integrity of critical data-in-motion. From the desktop to the data center, from wireless LANs to Gigabit backbones, on local segments and across distributed networks, WildPackets products enable IT organizations to monitor, troubleshoot, and secure their mission-critical network systems.
