Administrator's Guide

Issue Date
Issue 1 January 2008 9
Backup/Restore - H.323 call center telephones use HTTP to store backup files. Avaya Agent
Deskphone 16CC telephones use the Personal Profile Manager (PPM) functionality within SIP
Enablement Services (SES) for backup and restore functions.
Upgrade and Settings Files & System Parameters - The Avaya Agent Deskphone 16CC has
its own unique upgrade script file, 16ccupgrade.txt, otherwise it uses the same files and
parameters as other Avaya SIP/IP telephones. SIP 9600 Series IP Telephones, Avaya Agent
Deskphone 16CC telephones, and H.323 9600 Series IP Telephones (and 4600 Series IP
Telephones) use the same settings file. Some of the same system parameters are used,
however, numerous SIP-specific parameters support SIP operation only.
Language Support - This first release of the 16CC telephone supports fewer languages than
H.323 telephones. SIP Release 1.0 supports: Canadian French, Parisian French, Latin
American Spanish, German, Brazilian Portuguese and English. SIP does not support the Large
Text Font for any language. Further, all SIP language files have .xml file extensions where
H.323 language files have .txt file extensions.
SNMP & MIBs - Although both 16CC and H.323 telephones support SNMP v2c and have
custom Management Information Bases (MIBs), the MIBs are formatted somewhat differently.
RSVP & VMON - Avaya SIP IP telephones do not use RSVP (Resource ReSerVation Protocol)
or Avaya Voice over IP (VoIP) Monitoring Manager (VMON) software to provide real-time
monitoring and historical data of audio quality for VoIP calls. 9600 Series IP Telephones use
both RSVP and VMON.
QoS - Unlike H.323 telephones, Avaya Agent Deskphone 16CC telephones do not use Avaya
Communication Manager to set Quality of Service (QoS). The Avaya SIP IP telephones use the
parameters L2QAUD, L2QSIG, DSCPAUD, and DSCPSIG (described in Table 9:
Avaya Agent
Deskphone 16CC Customizeable System Parameters).
NAT - The 16CC does not support Network Address Translation (NAT); 9600 Series IP (H.323)
Telephones do support NAT.
Issue Date
This is the first release of this document, issued for the first time in January, 2008.