Avaya 1220 IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.
© 2011 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Regulatory and safety information . . . . . . . . . . . . . . . . . . . 13 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 20 Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Using your Avaya 1220 IP Deskphone . . . . . . . . . . . . . . . .
Contents Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Configuring a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 48 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 49 Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Managing calls while away from your desk . . . . . . . . . . . . . 118 Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 130 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Call Override Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Revision history Revision history May 2011 Standard 06.03. This document is up-issued to reflect changes in global power supply information. March 2011 Standard 06.02. This document is up-issued to reflect changes in the procedures for cancelling Call Forward. October 2010 Standard 06.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5. June 2010 Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options.
Revision history April 2008 Standard 01.09. This document is up-issued to support Communication Server 1000 Release 5.5. April 2008 Standard 01.08. This document is up-issued to support Communication Server 1000 Release 5.5. March 2008 Standard 01.07. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the links in the document. February 2008 Standard 01.06. This document is up-issued to support Communication Server 1000 Release 5.
Welcome Welcome Your Avaya 1220 IP Deskphone brings voice and data to your desktop. The Avaya 1220 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ethernet connection.
Welcome Feature overview Your Avaya 1220 IP Deskphone supports the following features: • four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Avaya Communication Server dependent. Some IP Deskphones are not configured to support context-sensitive soft key functionality. Contact your system administrator for further details.
Welcome • • handset jack 10/100 Ethernet ports • one Ethernet port for LAN connection • • • • • • • one Ethernet port for optional PC connection Power over Ethernet (PoE) or power through a supported AC adapter support to Network Diagnostic Utility Accessory Expansion Module (AEM) port to connect the Expansion Module supports special text display and audio message playing (see “Audio and text message broadcast” on page 34) supports wideband audio when the deskphone is equipped with a wideband-capable h
Welcome Figure 2: Avaya 1220 IP Deskphone 12
Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, can cause harmful interference to radio communications.
Regulatory and safety information Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipment - Safety - Part 1: General requirements European Community EN 60950-1 +A11 ITE equipment - Safety - Part 1: General requirements Australia/New Zealand AS/NZS 60950.
Regulatory and safety information Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard Description Australia/New Zealand CISPR 22 Class B Emissions: Information technology equipment - Radio disturbance European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment
Regulatory and safety information Table 2 on page 16 shows the Safety compliance for various jurisdictions. Table 2: Safety compliance for various jurisdictions Jurisdiction Standard Description United States UL 60950-1 Safety of Information Technology Equipment Canada CSA 60950-1-03 Safety of Information Technology Equipment European Community EN 60950-1 ITE equipment - Safety - Part 1: General requirements Australia/New Zealand AS/NZS 60950.
Regulatory and safety information Basking Ridge, NJ 07920 USA.
Regulatory and safety information The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/ TV technician for help.
Regulatory and safety information Table 4: Safety standards Jurisdiction Standard European Community EN 60950-1 +A11 ITE equipment - Safety - Part 1: General requirements Australia/New AS/NZS Zealand 60950.1:2003 Description Safety of Information Technology Equipment Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.
Regulatory and safety information DenAn regulatory notice for Japan Connecting Power Use only Avaya-approved Limited Power Source 48 V DC 380 mA or 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Deskphone. Connecting to the Local Area Network Severe damage to your IP Deskphone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Deskphone into a 10/100 BaseT Ethernet jack.
Regulatory and safety information Location Avaya recommends that you install your IP Deskphone away from direct sunlight.
Regulatory and safety information 22
Customer service Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.
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Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone After you familiarize yourself with the Avaya 1220 IP Deskphone features, you can start to use the IP Deskphone. This section describes how to use the IP Deskphone. Getting started The following section introduces the important details of the Avaya 1220 IP Deskphone. Carefully read every section before you operate the IP Deskphone.
Using your Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone controls This section describes the controls on the Avaya 1220 IP Deskphone. Depending on your geographic region, the IP Deskphone includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps; for example, (Services). Fwd Fwd More. Context-sensitive soft keys are below the LCD. The soft key label is dynamic and depends on the active feature.
Using your Avaya 1220 IP Deskphone A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed page of keys, the IP Deskphone automatically displays the page with the active key. (Volume +) (Volume -) (Mute) Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features.
Using your Avaya 1220 IP Deskphone (Handsfree) Press the Handsfree key to activate handsfree mode. Note: The Handsfree LED indicator, located on the Handsfree key, lights to indicate that the handsfree is in use. Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements. Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor.
Using your Avaya 1220 IP Deskphone (Applications) (Headset) Press the Applications key to access external server applications. Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator, located on the Headset key, lights to indicate that the headset is in use. (Goodbye) Press the Goodbye key to terminate an active call.
Using your Avaya 1220 IP Deskphone Press the Redial key to access the redial list. Press the Message key to access your voice mailbox when the message waiting indicator flashes. Press the Directory key to access directory services.
Using your Avaya 1220 IP Deskphone (Services) Press the Services key (programmable memory button) and use the navigation keys to access the following items: • Telephone Options — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On-hook default path — Change Feature Key Label — Name Display Format — Live Dialpad — Caller ID display order — Normal mode indication • Password Admi
Using your Avaya 1220 IP Deskphone Note: The Password Admin menu is not available on all Avaya 1220 IP Deskphones. Consult your system administrator. • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
Using your Avaya 1220 IP Deskphone Figure 3 on page 33 shows the Avaya 1220 IP Deskphone LCD screen. Figure 3: Avaya 1220 IP Deskphone display License notification Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window.
Using your Avaya 1220 IP Deskphone Audio and text message broadcast The Avaya 1220 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins. The message can be preceded by an audio alert (a series of beeps).
Installing your Avaya 1220 IP Deskphone Installing your Avaya 1220 IP Deskphone This section details the steps and precautionary measures to perform during Avaya 1220 IP Deskphone installation. The standard IP Deskphone package includes the following accessories: • foot stand • handset • handset cord • 2.1 m (7 ft) CAT5 Ethernet cable • number plate and lens CAUTION Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in place when the port is not in use.
Installing your Avaya 1220 IP Deskphone Figure 4: Connections on the Avaya 1220 IP Deskphone Perform the following steps to connect the components of the phone and to install the IP Deskphone.
Installing your Avaya 1220 IP Deskphone Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your Avaya 1220 IP Deskphone. If you insert the foot stand into the upper slots, your IP Deskphone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Deskphone sits at a 55-degree angle. If you install your IP Deskphone on a wall, do not attach the foot stand. 1.
Installing your Avaya 1220 IP Deskphone Connecting the headset (optional) If you have a headset, you can connect the headset to the Avaya 1220 IP Deskphone. For information on how to use your headset with your IP Deskphone, see “Using a headset” on page 96. 1. Plug the headset cord into the headset jack on the back of the IP Deskphone marked with the ) symbol. Figure 4 on page 36 shows the connections on the back of the Avaya 1220 IP Deskphone. 2.
Installing your Avaya 1220 IP Deskphone 3. Plug the country-specific IEC cable into the Global Power Supply, and then plug the Global Power Supply into the nearest AC power outlet. Figure 4 on page 36 shows the connections on the back of the Avaya 1220 IP Deskphone. Connecting the LAN Ethernet cable Note: Your Avaya 1220 IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter.
Installing your Avaya 1220 IP Deskphone 1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet port on the back of your IP Deskphone marked with the ( symbol. 2. Thread the cable through the channel in the foot stand. 3. Connect the other end of the cable to the LAN port on your computer. Wall-mounting the Avaya 1220 IP Deskphone (optional) You can install your Avaya 1220 IP Deskphone on a wall. Wall-mount the IP Deskphone using the two keyholes on the back of the IP Deskphone.
Basic features Basic features This section explains how you can customize the features on your Avaya 1220 IP Deskphone to meet your requirements. Note: Call features and Flexible Feature Codes (FFC) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone. Your IP Deskphone has both server-based telephone features and local (telephone-based) tools.
Basic features Telephone Options The Telephone Options menu item provides you with access to the following features on your Avaya 1220 IP Deskphone: • “Adjusting volume” on page 44 • “Adjusting the display screen contrast” on page 45 • “Selecting a language” on page 46 • “Selecting date and time format” on page 48 • “Accessing display diagnostics” on page 49 • “Selecting a local dialpad tone” on page 49 • “Viewing Avaya 1220 IP Deskphone information” on page 50 • “Performing diagnostics” on
Basic features Figure 5: Telephone Options menu Volume adjustment Call Log Options Contrast adjustment Ring type Language Call Timer Date/Time On hook default path Display diagnostics Change Feature Key label Local Dialpad Tone Name Display Format Set Info Live Dial Pad Diagnostics Note: If a menu includes a submenu, an ellipsis (...) appears after the command. Use the following procedure to use the Telephone Options menu. 1. Press the Services key. (Services) 2.
Basic features 5. Press the Enter key. The display provides information required to adjust your selection. Select Cancel or 6. Press the Select soft key to save changes and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Adjusting volume Use the following procedure to adjust the volume. 1. Press the Services key, select Telephone Options, and select Volume adjustment. 2.
Basic features Up Down 4. To increase or decrease the volume, perform one of the following actions: or — Press the Up or Down soft keys. or — Press the Up or Down navigation keys. Select Cancel or 5. Press the Select soft key to save the volume level and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu.
Basic features or Select 2. To increase or decrease the display contrast level, press the Left or Right keys. Cancel or 3. Press the Select soft key to save the changes and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for Avaya 1220 IP Deskphone features.
Basic features 2. Press the Up or Down keys to scroll, and select the desired language (for example, German [Deutsche]). Note: You cannot install some languages on your IP Deskphone. Contact your system administrator for additional information about available languages. Select Cancel or 3. Press the Select soft key to save the desired language and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications.
Basic features Select Cancel or 3. Press the Select soft key to save the selected headset type and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. Use the following procedure to select a date and time format. (Services) 1. Press the Services key, select Telephone Options, and select Date/ Time. 2.
Basic features Accessing display diagnostics The Display diagnostics command tests the Avaya 1220 IP Deskphone display screen and indicator lights. Use the following procedure to use Display diagnostics. (Services) 1. Press the Services key, select Telephone Options, and select Display Diagnostics. 2. Press the up or down keys to scroll through the list to view display capabilities. Cancel 3. Press the Cancel soft key to return to the Telephone Options menu.
Basic features 2. Press the up or down keys to scroll, and select one of the following dialpad tones: — None to disable all tones. — Short Click to enable a single tone for all keys. — DTMF to turn on a different DTMF tone for each key. Select Cancel or 3. Press the Select soft key to save the tone selection and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications.
Basic features Use the following procedure to view IP Deskphone information: (Services) 1. Press the Services key, select Telephone Options, and select Local Set Info. 2. Press the Up or Down keys to scroll through the list and view IP Deskphone information. Cancel 3. Press the Cancel soft key to cancel the modifications.
Basic features 2. Press the Up or Down keys to scroll through the list of diagnostic information. Cancel 3. Press the Cancel soft key to return to the Telephone Options menu.
Basic features 3. Press the Enter key. 4. Press the Up or Down keys to scroll, and select Log Unanswered Calls. Select Cancel or 5. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. To log all incoming calls including calls while IP Deskphone is busy: 1. To log all incoming calls including calls while your IP Deskphone is busy, press the Services key and select Call Log Options from the Telephone Options menu. 2.
Basic features Use the following procedure to configure New Call Indication. (Services) 1. Press the Services key, select Telephone Options, and select Call Log Options. 2. Press the Up or Down keys to scroll, and select the Incoming Calls option. 3. Press the Up or Down keys to scroll, and select the New Call Indication option. 4. Press the Enter key. 5. Press the Up or Down keys to scroll, and select one of the following: — New call indication: Off — New call indication: On Select Cancel 6.
Basic features Use the following procedure to configure Preferred Name Match. (Services) 1. Press the Services key, select Telephone Options, and select Call Log Options. 2. Press the Up or Down keys to scroll, and select Preferred Name Match. 3. Press the Enter key. 4. Press the Up or Down keys to scroll, and select one of the following: — Preferred name match: On — Preferred name match: Off Select Cancel or 5. Press the Select soft key to save the configuration.
Basic features Use the following procedure to configure default area codes (maximum of three). (Services) 1. Press the Services key, select Telephone Options, and select Call Log Options. 2. Press the Up or Down keys to scroll, and select Area Code Setup. 3. Press the Enter key. 4. Press the Up or Down keys to scroll, and select one of the following: — 1st Code — 2nd Code — 3rd oCde 5. Press the Enter key. 6. Use the dialpad to enter the number at the prompt.
Basic features Select Cancel or 7. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. Use the following procedure to edit area code display. (Services) 1. Press the Services key, select Telephone Options, and select Call Log Options. 2. Press the Up or Down keys to scroll, and select Area Code Setup. 3. Press the Enter key. 4. Press the Up or Down keys to scroll, and select one of the following: — 1st Code — 2nd Code — 3rd oCde 5.
Basic features 6. Use the dialpad to edit the number. Select Cancel or 7. Press the Select soft key to save the configuration. or Press the Cancel soft key to keep existing configurations. Selecting a ring type Use the Ring type option to configure the Avaya 1220 IP Deskphone ring tone. Use the following procedure to select a ring type: (Services) 1. Press the Services key, select Telephone Options, and select Ring type. 2. Press the Up or Down keys to scroll, and select one of the ring types.
Basic features 4. Press the Select soft key to save the ring type and return to the Telephone Options menu. Select or Stop Press the Stop soft key and use the Up or Down keys to select a different ring type. Cancel or Press the Cancel soft key to cancel the modifications. Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. (Services) 1. Press the Services key, select Telephone Options, and select Call timer. 2.
Basic features Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your Avaya 1220 IP Deskphone. Use the following procedure to enable OnHook Default Path. (Services) 1. Press the Services key, select Telephone Options, and select On Hook default path. 2. Press the Up or Down keys to select one of the following: — Handsfree Enabled — Headset Enabled Select Cancel or 3.
Basic features incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password. Note: If a feature key is configured as an autodial key, the label does not change if the autodial key configuration changes. Use the following procedure to rename the labels. (Services) 1. Press the Services key, select Telephone Options, and select Change Feature Key label. 2. Press the Enter key. 3. Press the feature key to change the label.
Basic features Use the following procedure to restore the default labels. (Services) 1. Press the Services key, select Telephone Options, and select Change Feature Key label. 2. Press the Enter key. 3. Use the Up or Down keys to scroll, and select one of the following: a. To restore all key labels, Press the Yes soft key. b. To restore one key label: — Press the Select soft key. — Press the feature key. — Press he t Yes soft key to change the selected feature key label to the default value.
Basic features Use the following procedure to configure name display format. (Services) 1. Press the Services key, select Telephone Options, and select Name Display Format. 2. Press the Up or Down keys to scroll, and select one of the following: — first name, last name — last name, first name Select Cancel 3. Press the Select soft key to save the configuration. or or Press the Cancel soft key to cancel the modifications.
Basic features 2. Press the Up or Down keys to scroll, and select one of the following: — On — Off (default) Select Cancel 3. Press the Select soft key to save the configuration. or or Press the Cancel to cancel the modifications. Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Use the following procedure to configure Caller ID display order. 1.
Basic features Use the following procedure to configure Normal mode indication. 1. Press the Services key, select Telephone Options, and select Normal mode indication. 2. Press the Up/Down navigation keys to scroll and select one of the following: — On — Off 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications.
Advanced features Advanced features You can customize features on your Avaya 1220 IP Deskphone to meet your requirements. This section describes how to customize the advanced features. CAUTION Many of the options discussed in this section are for the system administrator only. Do not make changes unless an administrator instructs you to do so.
Advanced features Managing your Station Control Password You can assign a Station Control Password (SCPW) to: • lock your Avaya 1220 IP Deskphone and prevent the misuse of your IP Deskphone • use password-protected features such as customizing the Personal Directory, using the Redial List, and using the Callers List Note: Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. Assigning an SCPW Use the following procedure to assign an SCPW. 1.
Advanced features 6. Enter your new password using the dialpad. To enter special characters, press the Up key. For information about entering text, see “Using the telephone dialpad” on page 87. Select 7. Press the Select soft key to accept the new password. Note: If you are locked out of your IP Deskphone, or if you forget your SCPW, contact your system administrator. Turning Password Protection on or off Use the following procedure to turn Password Protection on or off. 1. Press the Directory key.
Advanced features Enter 4. Press the Enter soft key. 5. Press the Up or Down keys to scroll, and select one of the following: — Enable Password Protection — Disable Password Protection 6. Choose Yes to accept the selection Yes No or Done or Choose No to return to the Directory menu 7. Press the Done soft key. Note: The default configuration for Password Protection is off.
Advanced features 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password. (Goodbye) or 4. If you dial locally, press the Goodbye key. or If you dial the FCC remotely, dial your DN. Unlocking your Avaya 1220 IP Deskphone Use the following procedure to unlock your Avaya 1220 IP Deskphone. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.
Advanced features 3. Dial your Station Control Password. (Goodbye) or 4. If you dial locally, press the Goodbye key. or If you dial the FCC remotely, dial your DN. Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice.
Advanced features Add 2. Press the Add soft key. If the message “Directory is full” appears, delete one or more entries to accommodate a new entry. 3. Use the dialpad to enter the name. To enter special characters, press the Up navigation key. For information about entering text, see “Using the telephone dialpad” on page 87. Next 4. Press the Next soft key. 5. Use the dialpad to enter the phone number. Done Cancel or 6. Press the Done soft key to save the new entry.
Advanced features 2. Press the Up or Down keys to scroll, and select the desired entry. Edit Confirm 3. Press the Edit soft key and make the necessary changes. Cancel or 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry. Deleting an entry Use the following procedure to delete an entry in the Personal Directory. 1. Press the Directory key and select Personal Directory. 2.
Advanced features Confirm Cancel or 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry. Copying an entry Use the following procedure to copy an entry in the Personal Directory. 1. Press the Directory key and select Personal Directory. 2. Press the Up or Down keys to scroll, and select the desired entry. More 3. Press the More soft key. Copy 4. Press the Copy soft key to configure the new entry. 5.
Advanced features Done Cancel 6. Press the Done soft key to save the changes. or or Press the Cancel soft key to return to the Personal Directory without saving your changes. Searching for an entry Use the following procedure to search for an entry in the Personal Directory. 1. Press the Directory key and select Personal Directory. 2. Press the Up or Down keys to scroll, and select the desired entry. Dial 3. Press the Dial soft key to call the number.
Advanced features Configuring the Local Tools menu Your Avaya 1220 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Deskphone. CAUTION Many of the options discussed in this section are for administrator use only. Do not make changes unless you are instructed by an administrator. Note: Your system administrator can establish a password for the Local Tools menu.
Advanced features The function of some keys on the IP Deskphone differs based on the situation. Table 5 on page 77 describes the function of each key for navigating and using menus. Table 5: Navigation key functions in menus Key Function Down arrow keys Select the next menu item. Up arrow keys Select the previous menu item. Right arrow key Select the current menu item. Left arrow key Close the menu. Enter key Select the current menu item.
Advanced features When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on page 78 describes the navigation key functions in Edit mode. Table 7: Navigation key functions in Edit mode Key Function Down arrow keys Open the list.
Advanced features Note: Changes made to the display Contrast using this method are lost if you reset the phone. To avoid this situation, Avaya recommends that you use the Contrast Adjustment control in the Telephone Options menu for contrast adjustment. Use the following procedure to adjust Contrast setting. (Services) 1. Press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select Preferences, and press the 1 key to select Contrast. 2.
Advanced features 3. Press the Enter key to save the changes. 4. Press the Cancel key to exit the Preferences menu without saving the changes. Cancel Note: This language setting only controls the language used in the local menus on your phone. Use the following procedure to select the language for features on your phone, press the Services key, select Telephone Options, and select Language. 3.
Advanced features 2. Local Diagnostics The 2. Local Diagnostics submenu offers the following choices: • IP Set and DHCP Information — View reports about Avaya 1220 IP Deskphone and DHCP operation. • Network Diagnostic Tools — Diagnose network problems using ping and trace route tools. • Ethernet Statistics tool — View reports about Ethernet operation. • IP Network Statistics — View reports about network operation.
Advanced features you are out of the office. You can use another IP Deskphone (the remote phone) to log on to your Office IP Deskphone. After you log on, you can access the DNs, and autodial numbers, and you have the same key layout, feature keys, and voice mail features that are configured on your home or office IP Deskphone. To use Virtual Office, you need your DN and a preconfigured SCPW.
Advanced features Table 8: Virtual Office connection availability (Part 2 of 2) IP Deskphones Can I log on to IP Deskphone? Avaya 1210 IP Deskphone Yes, with extra key restrictions Avaya 1230 IP Deskphone Yes, with extra key restrictions 2210 WLAN Handset Yes, with extra key restrictions 2211 WLAN Handset Yes, with extra key restrictions 2212 WLAN Handset Yes, with extra key restrictions Logging on to Virtual Office If the Avaya 1220 IP Deskphone is configured for Virtual Office, the Virtual so
Advanced features 2. At the prompt, enter your user ID. 3. Press the Enter key. 4. At the prompt, enter the home Station Control Password (SCPW). If the user ID is not found locally, the message Locating Remote Server appears. Note: After three failed logon attempts, wait for an hour before you try to log on again. Alternatively, contact your system administrator to reset your password. For more information, see “Assigning an SCPW” on page 67.
Advanced features When an Avaya 2050 IP Softphone logs on as a remote phone to an IP Deskphone office phone, the information display is arranged differently, but all the information is visible at one time. Regardless of the IP Deskphone model that you use as a remote phone, a user information line appears that lists the number of your Office IP Deskphone.
Advanced features Logging off Virtual Office To log out of Virtual Office, press the Virtual soft key. Automatic log out from Virtual Office Your remote Virtual Office IP Deskphone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity.
Operating your Avaya 1220 IP Deskphone Operating your Avaya 1220 IP Deskphone This section describes how to operate your Avaya 1220 IP Deskphone. It describes operations such as entering text, making a call, using the Corporate directory, and using the Redial List.
Operating your Avaya 1220 IP Deskphone 6. If the key you want is not visible, press the More soft key to access the next layer of soft keys. 7. Press the Up key to access the symbols. 8. Press the Left or Right keys to move to a specific symbol. 9. Press the Choose soft key to select a symbol. 10. Press the Next soft key to submit your changes. Table 9 on page 88 describes the soft key editing functions on the Avaya 1220 IP Deskphone.
Operating your Avaya 1220 IP Deskphone • “Using the Personal Directory” on page 99 • “Using Predial” on page 99 • “Using AutoDial” on page 100 • “Using Ring Again” on page 102 • “Using Last Number Redial” on page 103 • “Using Speed Call” on page 104 • “Using System Speed Call” on page 105 • “Using HotLine” on page 105 • “Using Intercom Calling” on page 106 Using the Callers List The Callers List logs all incoming calls. The Callers List can store up to 100 entries.
Operating your Avaya 1220 IP Deskphone Dialing an entry Use the following procedure to dial an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Dial 2. Press the Dial soft key. Deleting an entry Use the following procedure to delete an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Del Yes 2. Press the Del soft key. No or 3. Press the Yes soft key to confirm the entry deletion.
Operating your Avaya 1220 IP Deskphone Deleting the entire Callers List Use the following procedure to delete the entire Callers List. Del Yes 4. Press the Del soft key. No 5. Choose Yes to delete the entire Callers List or or Choose No to return to the previous screen Using the Redial List The Redial List logs upto 20 outgoing calls. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made and to redial numbers.
Operating your Avaya 1220 IP Deskphone Dialing an entry Use the following procedure to dial an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Dial 2. Press the Dial soft key. Deleting an entry Use the following procedure to delete an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. Del Yes 2. Press the Del soft key. No or 3. Choose Yes to confirm the entry deletion. or Choose No to return to the previous screen without entry deletion.
Operating your Avaya 1220 IP Deskphone Deleting the entire Redial List Use the following procedure to delete the entire Redial List. Del Yes 1. Press the Del soft key. No 2. Choose Yes to confirm the deletion of the entire Redial List. or or Choose No to return to the previous screen without deletion. Using Off-hook dialing Perform the following steps to make a call by using the handset. 1. Lift the handset. 2. Dial the number. 3.
Operating your Avaya 1220 IP Deskphone Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the handset in the cradle. 2. Press the line (DN) key. 2493 3. Listen for the dial tone and dial the number. 4. When the called party answers, lift the handset. 5. To end the call, return the handset to the cradle or or Press the Goodbye key.
Operating your Avaya 1220 IP Deskphone Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset. 1. Press the Handsfree key. or or If a headset is connected, press the Headset key. 2. Dial the number.
Operating your Avaya 1220 IP Deskphone Muting a handsfree call Use the following procedure to mute a handsfree call. 1. Press the Mute key. (Mute) (Mute) The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode. 1. Lift the handset. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree. 1.
Operating your Avaya 1220 IP Deskphone 2. Press the Headset key. Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. 1. Press the Headset key. Using the Corporate Directory The Corporate Directory feature provides an alphabetic list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use the Corporate Directory, press the Directory key and select Corporate Directory.
Operating your Avaya 1220 IP Deskphone 3. Press the Dial soft key to dial the resulting number. Dial Note: If no match occurs to the search query, start a new search or change the information in the initial search. Cancel or Press the Cancel soft key to exit without dialing. Making a call using the Corporate Directory Use the following procedure to make a call using the Corporate Directory. Note: This feature is not available on all phones.
Operating your Avaya 1220 IP Deskphone Using the Personal Directory You can use the Personal Directory feature to store a maximum of 100 entries that comprise of names and numbers. To use the Personal Directory, press the Directory key, and select Personal Directory. 1. Press the Up or Down keys to scroll, and select a name in the Personal Directory. Dial 2. Press the Dial soft key to dial the resulting number. Directory or or Press the Directory soft key to exit without dialing.
Operating your Avaya 1220 IP Deskphone Editing a Predial number Use the following procedure to edit a Predial number. 1. Use the dialpad to enter the number. Clear No or 2. To erase all numbers, press the Clear soft key. Reenter the numbers to dial. or To change one number at a time, press the Delete soft key to backspace. Reenter the number. 2493 3. Press a line key to dial the number. Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers.
Operating your Avaya 1220 IP Deskphone Storing an AutoDial number Use the following procedure to store an Autodial number. AutoDial 1. Without lifting the handset, press the AutoDial key. The screen displays the word Autodial next to the appropriate key. 2. Using the dialpad, dial the phone number (including access code) to store on the selected AutoDial key. AutoDial 3. Press the AutoDial key a second time to store the number on the selected key.
Operating your Avaya 1220 IP Deskphone Using Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your IP Deskphone rings when the person you called becomes available. Activating Ring Again Use the following procedure to activate Ring Again. 1. Dial a number. The called party does not answer or you receive a busy tone. Ring Again 2. Press the Ring Again soft key.
Operating your Avaya 1220 IP Deskphone Ring Again 2. Press the Ring Again soft key to automatically dial the number. Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again. Ring Again or 1. Press the Ring Again soft key a second time. or Press the Ring Again Deactivate FFC. Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number. 1.
Operating your Avaya 1220 IP Deskphone Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. You can store, edit, and automatically dial frequently called phone numbers. Storing a Speed Call number Use the following procedure to store a Speed Call number. SpcCtl 1. Press the SpcCtl soft key. The triangular icon flashes to indicate programming mode. 2. At the prompt, enter a one-, two-, or three-digit code (0-999). 3.
Operating your Avaya 1220 IP Deskphone 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Deskphone. 1. Lift the handset. 2. Press the System Speed Call soft key. SScUsr SScCtl or or Press the System Speed Call Controller (SScCtl) soft key. 3. Dial the Speed Call code to automatically dial the number.
Operating your Avaya 1220 IP Deskphone Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member. Making an intercom call Use the following procedure to make an intercom call. 1. Lift the handset. Intrcm 2. Press the Intrcm key. 3. Dial the one- or two-digit code for the intercom group member. Answering an intercom call during a call (Non-intercom group line) Use the following procedure to answer an intercom call during a call.
Operating your Avaya 1220 IP Deskphone Answering a call Each incoming call causes the IP Deskphone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. 1. Lift the handset. or or or Press the Handsfree button on the left side of the handset. or Press the line (DN) key beside the LCD indicator as it flashes. or or Press the Headset key if a headset is connected to your IP Deskphone.
Operating your Avaya 1220 IP Deskphone Activating Automatic Answerback Use the following procedure to activate Automatic Answerback. AutoAns 1. Press the AutoAns key. Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback. AutoAns 1. Press the AutoAns key. Note: Calls are not forwarded to the voice message service. Using Call Pickup Use the Call Pickup feature to pick up calls in your pickup group or another pickup group from your Avaya 1220 IP Deskphone.
Operating your Avaya 1220 IP Deskphone Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group. 1. Lift the handset. 2. Press the GrpPkp soft key. GrpPkp or Enter the Pickup Group FFC. 3. Dial the pickup group number of the ringing IP Deskphone. Answering a call at a specific extension in any pickup group Use the following procedure to answer a call at a specific extension in any call pickup group. 1. Lift the handset. 2.
Operating your Avaya 1220 IP Deskphone 3. Dial the DN of the IP Deskphone that is ringing (and does not belong to your call pickup group). If the pickup DN or group number is invalid (you hear an overflow burst tone and the screen displays Goodbye and try again); press the Goodbye key.
Operating your Avaya 1220 IP Deskphone Placing a call on hold Use the following procedure to place a call on hold. 1. Press the Hold key. (Hold) The LCD indicator flashes beside the line on hold. Note: Enabling Automatic Hold automatically places the active call on hold when you answer the second call. Retrieving a call on hold Use the following procedure to retrieve a call on hold. (Hold) or 1. Press the Hold key to place an active call on hold.
Operating your Avaya 1220 IP Deskphone CallWait 2. Press the Call Waiting key. Returning to the original call Use the following procedure to return to the original call. (Hold) or (Goodbye) 1. Press the Hold key to place the second call on hold. or Press the Goodbye key to end the second call. 2. Press the line (DN) key associated with the first call. Transferring a call Use the Transfer feature to redirect a call to the appropriate person.
Operating your Avaya 1220 IP Deskphone Trans 3. When that IP Deskphone rings or a person answers the call, press the Trans soft key. The calling party is connected to the appropriate person. Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. 1. If the called party does not answer the transferred call, press the line (DN) key (next to the LCD indicator) to reconnect to the calling party.
Operating your Avaya 1220 IP Deskphone Trans 3. Press the Trans soft key. or Replace the handset before the extension answers. or Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your IP Deskphone rings. Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered. 1. Lift the handset to reconnect to the calling party. Trans 2.
Operating your Avaya 1220 IP Deskphone 2. Press the Goodbye key. (Goodbye) The caller connects to the attendant. Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Deskphone. Using Call Park does not tie up a line. Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Park 1. During an active call, press the Park soft key twice. The call is parked on your DN.
Operating your Avaya 1220 IP Deskphone Park 3. Press the Park soft key. Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. 1. Press the Trans soft key. Trans Conf or or Press the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternative DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4. 4. Press the Transfer soft key.
Operating your Avaya 1220 IP Deskphone Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls. 1. Lift the handset. Park 2. Press the Park soft key. 3. Dial the DN where you parked the call. If a parked call is not retrieved within a specific time, it rings back to your IP Deskphone or to the attendant.
Operating your Avaya 1220 IP Deskphone Displaying call details During an active call, use the Display feature to display the caller’s number and name (if available) without interfering with the call. Display 1. Press the Display key. 2. Press the flashing line (DN) key. The call waiting information appears. If you use another feature, you can use the Display key to access information associated with those feature keys.
Operating your Avaya 1220 IP Deskphone Activating Call Forward Use the following procedure to activate Call Forward or change the Call Forward number. Fwd. 1. Press the Fwd soft key. or or Lift the handset and enter the Call Forward All Calls Activate FFC. 2. Dial the DN to which you want to forward your calls. Fwd. 3. Press the Fwd soft key. To see the number to which calls are being forwarded, press the Forward soft key.
Operating your Avaya 1220 IP Deskphone Figure 7: Call Forward display Press OK to return to the idle screen or press Cancel to cancel Call Forwarding. Deactivating Call Forward Use the following procedure to deactivate Call Forward. • Fwd. OR • or 120 Press the Forward soft key and press the Cancel soft key. Lift the handset and enter the Call Forward All Calls Deactivate FFC.
Operating your Avaya 1220 IP Deskphone Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number. Fwd. 1. Press the Fwd soft key twice. Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs. Calls that originate outside your Avaya 1220 IP Deskphone system (External Calls) ring at your IP Deskphone. You cannot forward the currently active call.
Operating your Avaya 1220 IP Deskphone Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward. IntForward 1. Press the IntForward key and press the Cancel soft key. or or Lift the handset and enter the Internal Call Forward Deactivate FFC. Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number. IntForward 1. Press the IntForward key twice.
Operating your Avaya 1220 IP Deskphone 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. You hear a dial tone. 5. Dial your DN. or or To reinstate call forward to the previous call forward number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which to forward the calls. If the number dialed is invalid, you hear a fast busy signal. 7. Press the # key.
Operating your Avaya 1220 IP Deskphone 2. If you call from an IP Deskphone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN. 6. Press the # key.
Operating your Avaya 1220 IP Deskphone Managing multiparty calls Use the following features to enable multiparty conversations: • “Using Call Join” on page 125 • “Setting up a Conference Call” on page 125 • “Using Conferee Selectable Display” on page 127 • “Using Group Call” on page 128 Using Call Join Use the Call Join feature to connect a new caller to an active call. This connection creates a conference (conversation involving more than two parties) between the two callers and yourself. Conf 1.
Operating your Avaya 1220 IP Deskphone supported in a conference call depends on the IP Deskphone configuration. Conf 1. During a call, press the Conference key to place the party on hold. You hear a dial tone. 2. Dial the number of the person to add to the conference call. You can talk to the person without intervention from the party on hold.
Operating your Avaya 1220 IP Deskphone Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call. Viewing active conferees Use the following procedure to view active conferees. ConfDsp 1. During a conference call, press the ConfDsp key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee.
Operating your Avaya 1220 IP Deskphone (Goodbye) 3. For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. or For multiple conferees, repeat steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key. Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer.
Operating your Avaya 1220 IP Deskphone Note: During a group call, only the person who initiated the group call can put the call on hold. Answering a group call Use the following procedure to answer a group call. 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your IP Deskphone.
Operating your Avaya 1220 IP Deskphone Managing calls while busy at work Using Make Set Busy Activating Make Set Busy Use the following procedure to activate Make Set Busy. MakeSetBsy or 1. Press the MakeSetBsy key. or Lift the handset, and enter the Make Set Busy Activate FFC. Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy. MakeSetBsy or 1. Press the MakeSetBsy key a second time to deactivate the feature.
Operating your Avaya 1220 IP Deskphone Figure 8: Call deflect If you press the Deflect key and no special call treatment has been configured, your caller receives a busy signal.
Operating your Avaya 1220 IP Deskphone Hotel applications Hotel applications are a group of hospitality features that increase the value of the Avaya 1220 IP Deskphone. In a hotel environment guests can access the following services: • “Configuring Automatic Wake-Up” on page 132 • “Activating Message Registration” on page 134 • “Using Maid Identification” on page 136 • “Using Room Status” on page 138 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call.
Operating your Avaya 1220 IP Deskphone 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hours followed by the minutes. For example, to configure the time to 7:30 a.m., enter 0730; to configure it to 9:45 p.m., enter 2145. 4. Press the Goodbye key. (Goodbye) Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 1. Lift the handset. 2.
Operating your Avaya 1220 IP Deskphone Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). You hear a confirmation tone if your query matches the preset time. To enter the time in a 24-hour time format, enter the hours followed by the minutes. For example, to configure the time to 7:30 a.m., enter 0730; to configure it to 9:45 p.m.
Operating your Avaya 1220 IP Deskphone 2. Dial the Directory Number (DN) of the IP Deskphone in the hotel room. MRK 3. Press the MRK key. Changing meter Use the following procedure to change a meter. MRK 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Deskphone in the hotel room. 3. Dial the correct meter count. 4. Press the * key. MRK 5. Press the MRK key.
Operating your Avaya 1220 IP Deskphone Resetting a meter to zero Use the following procedure to reset a meter to zero. MRK 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Deskphone in the hotel room. 3. Press the * key. MRK 4. Press the MRK key. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the Avaya 1220 IP Deskphone in your room.
Operating your Avaya 1220 IP Deskphone 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped You hear the interrupted dial tone. 4. Press the * key. 5. Dial the Maid ID. If you dial the wrong Maid ID, press the * key and redial the ID. RMK 6. Press the RMK key.
Operating your Avaya 1220 IP Deskphone Using Room Status Use the Room Status feature to display the status of a room. Displaying room status Use the following procedure to enter cleaning status. RMK 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code.
Operating your Avaya 1220 IP Deskphone Changing the status of a room Use the following procedure to change the status of a room. RMK 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code.
Operating your Avaya 1220 IP Deskphone Paging Features The Avaya 1220 IP Deskphone supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 140 • “Using Radio Page” on page 140 • “Using Voice Call” on page 143 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the Avaya 1220 IP Deskphone.
Operating your Avaya 1220 IP Deskphone Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. 1. Lift the handset. 2. Dial the Radio Paging Access FFC. You hear the paging tone (two beeps followed by a dial tone). 3. Dial the number of the party you want to page. After dialing, you hear the ringback tone. The paged party can use any IP Deskphone to enter a Radio Paging Answer FFC and their own DN number. (Goodbye) or 4.
Operating your Avaya 1220 IP Deskphone 2. Dial the Radio Paging Access FFC. You hear the ringback tone. The paged party can use any IP Deskphone to enter a Radio Paging Answer FFC, and their own DN number. (Goodbye) or 3. If your call remains unanswered for a preset time period, during which you hear a 15-second high-pitched tone, followed by silence, press the Goodbye key or replace the handset.
Operating your Avaya 1220 IP Deskphone Using Voice Call Use the Voice Call feature to make an announcement from another IP Deskphone speaker. Making a voice call Use the following procedure to make a voice call. 1. Lift the handset. VceCall 2. Press the VceCall key and make the announcement. 3. Press the Goodbye key. (Goodbye) Responding to a voice call Use the following procedure to respond a voice call. 1. Your IP Deskphone rings once and the caller's voice transmits through your speaker.
Operating your Avaya 1220 IP Deskphone • “Using Enhanced Override” on page 146 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. 1. Dial a number. You receive busy tone. EnhOvr or 2. Press the EnhOvr key. or Enter the Override FFC. The person in the targeted call receives a tone for approximately 1 second. After the Override feature joins you to the call, a short tone repeats every 16 seconds. (Goodbye) 3.
Operating your Avaya 1220 IP Deskphone Using Forced Camp-on Follow the given procedure to use Forced Camp-on. 1. Dial a number. You receive busy tone. EnhOvr or 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on. The called party receives a tone. You receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dialed. 3. Return the handset to the cradle. 4.
Operating your Avaya 1220 IP Deskphone Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. 1. Dial a number. You receive a busy signal. EnhOvr or 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on. If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal. EnhOvr or 3. Press the EnhOvr key again. or Enter the Override FFC again.
Operating your Avaya 1220 IP Deskphone Using Centrex Services You can use a few Centrex services from your IP Deskphone. Contact your system administrator to determine if the following features are available: • “Using Centrex or Exchange Line Switchhook Flash” on page 147 • “Using AutoDial Transfer” on page 147 Using Centrex or Exchange Line Switchhook Flash Use the Centrex or Exchange Line Switchhook Flash feature during an active call to use Call Transfer or Three-Way Calling. CentrexSHF 1.
Operating your Avaya 1220 IP Deskphone Autodial 2. Press the AutoDial key to call the number desired. 3. Press the Goodbye key to end the call. (Goodbye) Miscellaneous call features Some call features are available only if your system administrator configures them. Contact your system administrator to determine if the following call features are available.
Operating your Avaya 1220 IP Deskphone Using Call Trace without a Call Trace key Use the following procedure to use Call Trace without a Call Trace key. 1. Press the Trans soft key. Trans Conf or or Press the Conf key. 2. Dial the SPRE code followed by 83, or dial the Call Trace FFC to automatically reconnect. Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account.
Operating your Avaya 1220 IP Deskphone or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone, dial the number. Charging a call in progress Use the following procedure to charge a call in progress. Trans Conf or 1. Press the Trans soft key. or Press the Conf soft key. The call is placed on hold. Charge 150 2. Press the Charge soft key.
Operating your Avaya 1220 IP Deskphone or or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 2498 Charging a transferred call to an account Use the following procedure to charge a transferred call to an account. Trans 1. Press the Transfer soft key. The call is placed on hold. Charge or 2. Press the Charge soft key. or Dial the Call Detail Recording FFC.
Operating your Avaya 1220 IP Deskphone 3. Dial the charge account number. 4. After you hear the dial tone, dial the number to which you are transferring the call. Trans 5. Press the Transfer soft key when you hear the IP Deskphone ring. You can talk privately to the person at the transfer number before you press the Transfer soft key. Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call Conf 1.
Operating your Avaya 1220 IP Deskphone Charge or 2. Press the Charge soft key. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5. Press the Conference soft key.
Operating your Avaya 1220 IP Deskphone Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two linked Avaya 1220 IP Deskphone enable one person to signal the other. The person signaled hears a buzz. 1. Press the Buzz key. Buzz The IP Deskphone linked to your IP Deskphone buzzes as long as you press the key. Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. PrvRls 1.
Operating your Avaya 1220 IP Deskphone Using Record On Demand key If this feature is enabled, you can use the Record on Demand (ROD) key to record your telephone conversation. Press the ROD key to start or stop the call recording. This key is associated with the active user ID and is displayed only if a call is active. The ROD key blinks while it is connecting to the call recording application, and is lit when the call is recording.
Operating your Avaya 1220 IP Deskphone • CR application in Bulk Record + Delete everything mode — Recorded conversation is deleted at the end of the call. If the SAVE key is pressed, then the call is saved. The SAVE key lamp status depends on the status of the call recording. If the call is to be saved, then the lamp is lit. 1. Press the ROD key during an active call. 2. To stop the call recording, press the ROD key again. 3. Press the SAVE key to save the conversation.
Troubleshooting Your Avaya 1220 IP Deskphone Troubleshooting Your Avaya 1220 IP Deskphone This section provides basic information about troubleshooting your Avaya 1220 IP Deskphone if Virtual Office causes a problem. For additional help, see “Avaya recommends that you install your IP Deskphone away from direct sunlight.” on page 21. Virtual Office Table 10 on page 157 lists error messages and describes actions to correct the causes.
Troubleshooting Your Avaya 1220 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 2 of 4) Displayed message Probable cause Action Incorrect User ID entered. Enter correct User ID. User ID is not in Gatekeeper database. Notify system administrator. Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gatekeeper database points to originating Call Server. Notify system administrator.
Troubleshooting Your Avaya 1220 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 3 of 4) Displayed message Probable cause Action Permission Denied (3) Incorrect User ID entered. Enter correct User ID. Remote IP Deskphone has no Station Control Password. Notify system administrator. Incorrect User ID entered. Enter correct User ID. Attempt to log on to a remote Avaya 1220 IP Deskph one or an Avaya 2050 IP Softphone from an Avaya 1140E IP Deskphone (some restrictions apply).
Troubleshooting Your Avaya 1220 IP Deskphone Table 10: Troubleshooting Virtual Office (Part 4 of 4) Displayed message Probable cause Action Server Unreachable (2) Network problem. Notify system administrator if the problem persists. VOUD configured on TN Remote IP Deskphone does not have VOUA Class of Service. Notify system administrator. Flexible Feature Codes Use Table 11 on page 160 to track and organize the FFCs assigned to features by your system administrator.
Troubleshooting Your Avaya 1220 IP Deskphone Table 11: Flexible Feature Codes (Part 2 of 2) FFC Feature FFC Feature Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate RingAgain Deactivate Virtual Office Terminal Log
Avaya 1200 Series Expansion Module Avaya 1200 Series Expansion Module This section provides information about the LCD Expansion Module (12key self-labeling) supported by the Avaya 1220 IP Deskphone. The LCD Expansion Module is a hardware accessory that connect to the IP Deskphone and provides additional line appearances and feature keys.
Avaya 1200 Series Expansion Module Figure 9: LCD Expansion Module (12-key self-labeling) 163
Avaya 1200 Series Expansion Module Table on page 164 provides a description of the keys and components of the LCD Expansion Module. Table 12: LCD Expansion Module keys descriptions Key or components Description User-defined feature keys The keys on the Expansion Modules are programmable, with LCD labels. The system administrator programs these keys as either memory, line, or intercom keys. A steadily lit icon beside a programmable line key indicates that the line is active.
Quick Reference Quick Reference Feature operation AutoDial Store AutoDial Display AutoDial AutoDial Use Display AutoDial Call Forward Activate Fwd Deactivate Fwd Cancel Reinstate Fwd Fwd View number Display Fwd Call Pickup Call Waiting Answer Fwd Pickup (Hold) Call Waiting Return to first call (Goodbye) Conference Conf Conf Handsfree Activate (Handsfree) (to end the call) (Goodbye) Switch to handset Handset to handsfree Activate Headset (Handsfree) (to end the call) (Headset
Quick Reference or Adjust volume (Volume +) (Volume -) Legend Icon Action ( ) Indicates the key cap text label. For example, (Message). Lift the handset, press the line (DN) key or the Handset key. Replace the handset, or press to end the call. (Goodbye) Dial a number. Press a line/feature key. AutoDial An icon flashes when a feature is being programmed. An icon lights steadily when a feature is active.
Quick Reference Services and Telephone Options menus Services menu Note: The Services menu contains the Telephone Options, Password Admin,and Virtual Office Login. Some options are not available on all Avaya 1140E IP Deskphones. Consult your system administrator.
Quick Reference 168
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Terms you should know Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
Terms you should know DHCP Server A service provided by a device on the network that assigns network addresses to other devices, such as your telephone and computer. Directory Number (DN) A number consisting of one to seven digits for an IP Deskphone, and also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session.
Terms you should know Indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Information display Any display of call activity, lists, prompts, and status of calls. If the text message exceeds the available display area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text. Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your IP Deskphone. IM Instant Message.
Terms you should know Network Address IP address. Uniquely identifies a device on the network. Used for routing information to that device. Off-hook Any line selected to make a call or receive a call. The term offhook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the IP Deskphone, or (d) a line is automatically selected for an outgoing call.
Terms you should know Shared Directory Number A DN (extension) that is shared by two or more persons. Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Soft keys A set of keys programmed by your system administrator. These four keys, directly below the display area, have four programmable layers.
Terms you should know System or Switch Your office communication system. Switchhook A button on which the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook, and you either answer a call or you receive a dial tone to make a call. User interface Screen displays that interact with the end user as a result of an action or event.
Index Index A Conference call 125 About the IP Phone 2004 189 Configuring an Electronic Lock on your IP Deskphone 69 Accessing display diagnostics 49 Accessory Expansion Module 11 Adjusting volume 44 Answering a call 107 Applications 29 Area Code Setup 55 AutoDial Transfer 147 Automatic Wake-Up 132 Avaya 1200 Series Expansion Module 162 Avaya 1220 IP Deskphone controls 26 Avaya 1220 IP Deskphone display 32 B Buzz signal 154 C Call Detail Recording 153 Call Page Connect 140 Call party information 189
Index Enabling OnHook Default Path 60 Local Dialpad Tone 49 Enabling or disabling Call Timer 59 Logging off Virtual Office 86 Enhanced Override 146 Logging on to Virtual Office 83 Enter key 28 Entering and editing text 87 M Ethernet ports 11 Maid Identification 136 F Managing calls during a call 110 Feature display 190 Managing calls while away from your desk 118 Fixed key 190 Flexible Feature Code (FFC) 160, 190 G Getting started 25 Making a call 88 Managing calls while busy at work 130 M
Index P Status Messages 193 Paging tone 192 Switchhook 194 Password Admin 32 Performing Diagnostics 51 Placing a call on hold 111 Power over Ethernet 11 Privacy Release 154 Q Quit key 29 R Radio Page 140 Redial 30 Regulatory and safety information 13 Retrieving a call on hold 111 Ringback/ring tone 192 Room Status 138 S Second Page Functionality 10 Selecting a language 46 Selecting a local dialpad tone 49 Self-labeled line/programmable feature keys 26 Services key 31, 32, 192 Shared Directory Number
Index Using Internal Call Forward 121 Using Last Number Redial 103 Using Make Set Busy 130 Using Off-hook dialing 93 Using On-hook dialing 94 Using Predial 99 Using Remote Call Forward 122 Using Ring Again 102 Using Speed Call 104 Using System Speed Call 105 Using the Callers List 89 Using the Corporate Directory 97 Using the Redial List 91 Using the soft keys 87 Using the telephone dialpad 87 Using Timed Reminder Recall 113 Using Virtual Office 81 Using Virtual Office on your office IP Deskphone 85 Using
