Avaya 1165E IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 04.
© 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
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Revision history Revision history March 2013 Standard 04.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.6. November 2011 Standard 03.05. This document is up-issued to reflect changes in technical content. May 2011 Standard 03.04. This document is up-issued to to reflect changes in global power supply information. March 2011 Standard 03.03. This document is up-issued to to reflect changes in the procedures for cancelling Call Forward. December 2010 Standard 03.02.
Revision history April 2010 Standard 01.02. This document is up-issued to support Avaya Communication Server 1000 Release 5.5 and Avaya Communication Server 1000 6.0 with UNIStim 4.1. October 2009 Standard 01.01. This document is issued to support the IP Phone 1165E for Communication Server 1000 Release 5.5 and 6.0.
Contents Contents About the Avaya 1165E IP Deskphone . . . . . . . . . . . . . . . . 12 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 USB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 License Notification . . . . . . . . . . . . . . . . . . . . . .
Contents Selecting date and time format . . . . . . . . . . . . . . . . . . . . 61 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 62 Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 62 Viewing IP Deskphone information . . . . . . . . . . . . . . . . . 63 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . 65 Choosing a ring type . . . . . . . . . . . .
Contents 1. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . 125 2. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 127 Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 1. Lock menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 2. USB Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 151 Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . .
Contents Charging a call or charging a forced call . . . . . . . . . . . . . . . 174 Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 179 Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Accessing External Server Applications . . . . . . . . . . . . . 213 Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 213 Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 215 Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Feature Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Legend . . . . . . . . . .
About the Avaya 1165E IP Deskphone About the Avaya 1165E IP Deskphone The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience. The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features.
About the Avaya 1165E IP Deskphone Basic features Your Avaya 1165E IP Deskphone supports the following features: • up to sixteen line/feature keys with indicators using the Shift feature • four soft keys to provide easy access to features and call control • high resolution color display • high-quality handsfree speakerphone • wideband audio support for handset, headset, speaker, and handsfree microphone • volume control keys for adjusting ringer, handsfree, handset, and headset volume • seven
About the Avaya 1165E IP Deskphone • hearing aid compatibility • USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive and powered hubs • USB access control (USB lock) that controls how the USB port on the Avaya 1165E IP Deskphone can be used • support for Graphical External Application Server (GXAS) protocol that enables External Application Server APIs to provide feature functionality • support for the Avaya 1100 Series Expansion Module to add keys • supports wideband
About the Avaya 1165E IP Deskphone Telephone controls Figure 1 on page 15 shows the Avaya 1165E IP Deskphone. Figure 1: Avaya 1165E IP Deskphone This section describes the controls on your Avaya 1165E IP Deskphone. Context Sensitive Soft keys are located below the display area. The LCD label above each key changes, based on the active feature. These keys are referred to as Soft keys throughout this document.
About the Avaya 1165E IP Deskphone When a triangle appears before a soft key label, the feature is active. Press the More... key to access the next layer of soft keys. The keys on either side of the LCD display area are Self-labeled Line/Programmable feature keys, with labels on the LCD. These keys also function as line (DN) keys. These keys are referred to as Line/ feature keys throughout the remainder of this guide. A steady LCD icon beside a line (DN) key indicates that the line is active.
About the Avaya 1165E IP Deskphone (Mute) Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled. If your Mute key is enabled.press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. Note: If you Mute key is not enabled, pressing the Mute key places the call on hold.
About the Avaya 1165E IP Deskphone Use Enter, at the center of the Navigation key cluster, to confirm menu selections. In most menus, you can use Enter instead of the Select soft key. (Hold) Press the Hold key to put an active call on hold. Tap the flashing line key to return to the caller on hold. (Expand) Use the Expand key to access applications managed through an external application server. Note: This feature requires an External Application Server.
About the Avaya 1165E IP Deskphone When a message is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer sounds, this indicator flashes. Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook. When your Avaya 1165E IP Deskphone firmware is being updated, the blue Feature Status Lamp indicator flashes. To find out if additional features are supported for this lamp, contact your administrator.
About the Avaya 1165E IP Deskphone (Directory) (Services) Press the Directory key to access directory services. Press the Services key, and then use the navigation keys to access the following items: • Telephone Options: — — — — — — — — — — — — — — — • Volume adjustment... Contrast adjustment Language... Date/Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Call Log Options Ring type...
About the Avaya 1165E IP Deskphone (Services) Press the Services key twice to access the Local Tools menu, and then use the Left / Right navigation keys to access the following items: (Services) • (Navigation Keys) Preferences • Diagnostics • Configuration • Locks If you attempt to access the Local Tools menu, and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu.
About the Avaya 1165E IP Deskphone Figure 2: Avaya 1165E IP Deskphone display area Self-labeled line/programmable feature key labels appear beside the line keys, and context-sensitive soft key labels appear directly above the soft keys. Self-labeled means that the label next to the line/feature key is presented from the call server automatically if a feature is programmed, and can also be edited and changed by the user.
About the Avaya 1165E IP Deskphone Figure 3 on page 23 shows an idle LCD screen. Figure 3: Avaya 1165E IP Deskphone LCD screen USB support The Avaya 1165E IP Deskphone has a USB port for connecting a USB keyboard, USB mouse, USB headset, and USB flash drive. The Avaya 1165E IP Deskphone supports powered downstream 1.1-compliant USB hubs, including USB 2.0 hubs, if they offer USB 1.1-backwards compliancy. There are two levels of power for the USB port.
About the Avaya 1165E IP Deskphone You can plug a USB flash drive into the USB Port of the Avaya 1165E IP Deskphone or on a powered hub connected to the IP Deskphone, and transfer files to and from the IP Deskphone. License Notification Notify your system administrator if your IP Deskphone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the IP Deskphone.
About the Avaya 1165E IP Deskphone • text: a single line of text displays. If the message is too long for the display, the message is truncated, you see an ellipsis and you cannot see the rest of the message. • audio: an audio message streams to the telephone When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to listen to the message.
About the Avaya 1165E IP Deskphone When you access a WML page (called a deck) using the browser, the pages (called a set of cards) download to your IP Deskphone. The browser handles navigation between the cards in the downloaded deck. After a card loads, it can cause a timer to be activated. When this timer expires, the action defined on the card occurs. When a card is active, but you have not done anything on the card for a configurable amount of time, an inactivity page can display, if configured.
About the Avaya 1165E IP Deskphone The following table describes some of the typical conditions and the soft keys displayed.
About the Avaya 1165E IP Deskphone Table 1: WML soft key display Soft key 1 Soft key 2 Soft key 3 Soft key 4 Page Loaded, WML Home configured, four page-defined soft keys More Home Refresh More Page Loaded, WML Home configured, five page-defined soft keys More Home
About the Avaya 1165E IP Deskphone Note: The Access key feature allows you to select items using dialpad keys (such as pressing 1 for room service.) This function must be configured. Security features The following security features are available on your Avaya 1165E IP Deskphone: • Encrypted calling • Station Control Password (SCPW) Encrypted calling Your Avaya 1165E IP Deskphone supports secure communication using SRTP media encryption.
About the Avaya 1165E IP Deskphone 2. Press the Up/Down keys to scroll, and then highlight Password Admin. 3. Press Enter. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password. 6. Press Enter. 7. Use the dialpad to enter the new password. Select 8. Press the Select soft key to accept the new password. If you are locked out of your Avaya 1165E IP Deskphone, or if you forget your SCPW, contact your system administrator.
About the Avaya 1165E IP Deskphone To turn Password Protection on or off: 1. Press the Directory key. (Directory) 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled). Enter 4. Press the Enter key. 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — Enable Password Protection — Disable Password Protection 6.
Entering and editing text Entering and editing text You can enter and edit text on your Avaya 1165E IP Deskphone using the following methods: • “Entering text using the IP Deskphone dialpad” on page 32 • “Entering text using the USB keyboard” on page 33 The use of any of these methods for text entry or editing depends on the application. Table 2 shows the applications and input devices that you can use for text entry.
Entering and editing text Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in IP Deskphone applications (for example, when dialing), you can use the keyboard to enter digits (0 to 9), as well as * and #. Other characters are ignored. When on a call, you can use the function keys (F1, F2, F3, F4, F5, F6, F7, F8, F9, F10, F11, F12, F13, F14, F15, F16, F17, F18, F19, AND F20) to control the IP Deskphone.
Entering and editing text Table 3: USB keyboard function keys during IP Deskphone calls (Part 2 of 2) Function key Action F14 DN/Feature key 3 F15 DN/Feature key 4 F16 DN/Feature key 5 F17 Soft key 1 F18 Soft key 2 F19 Soft key 3 F20 Soft key 4 0–9 0–9 A–Z A–Z a–z a–z Note: Contact your system administrator to see if USB keyboard function keys are supported on your 1165E IP Deskphone.
Entering and editing text 4. If the character you want is not visible, press the More... soft key to access the next layer of soft keys. 5. To add non-alphanumeric symbols, press the Symbol soft key, and perform one of the following:. a. Press the Left/Right navigation keys to move to a specific symbol and press the Choose soft key to select a symbol. b. Press the Next soft key to exit without editing the text.
Virtual Private Network Virtual Private Network A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the Internet, to provide you with secure access to the private network of your organization. The IP Deskphone VPN feature allows you to connect to your organization’s private network from a public or remote network. For example, you can use your home public Internet connection to connect to your organization’s private network.
Virtual Private Network — .bin files (for example: 0625C7C.bin) • Java Virtual Machine (JVM) version 1.2 or later must be installed on your PC. To check, click Start-> Settings-> Control Panel-> Java to see if JVM is installed on your machine and the version of it. If it is not installed, contact your system administration to help you to install it. To download the latest JVM, go to www.java.com.
Virtual Private Network Figure 4: IP Deskphone connected to the modem Figure 5: IP Deskphone connected to the router 38
Virtual Private Network Figure 6: IP Deskphone connected to the wireless access point and modem Note 1: If your home network is not configured as described in the preceding figures, contact your system administrator for assistance. Note 2: You cannot connect multiple PCs directly to the PC port on the IP Deskphone. Note 3: The Avaya Phone VPN Configuration Wizard requires direct communication with the IP Deskphone on the network.
Virtual Private Network Installing and configuring VPN Use the following procedure to install and configure VPN on your IP Deskphone. Depending on the version of software installed on your IP Deskphone, you may need to upgrade the software on the IP Deskphone prior to configuring the VPN feature. Use the following procedure to install and configure VPN on your IP Deskphone.
Virtual Private Network Figure 7: Welcome & language selection window 4. Select your language preference.
Virtual Private Network • Italian • Japanese - Katakana • Japanese - Kanji • Korean • Latvian • Norwegian • Polish • Portuguese • Russian • Spanish • Swedish • Turkish 5. Click Next. The Equipment Setup and VPN window appears, as shown in Figure 8 on page 43.
Virtual Private Network Figure 8: Equipment Setup and VPN window 6. Verify that the modem, IP Deskphone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. Confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correctly. Note: Connect the IP Deskphone LAN Ethernet port, marked with the % symbol on the back of the IP Deskphone to your network equipment only.
Virtual Private Network Figure 9: Locate Data Files 9. Click Browse to locate the provisioning files provided by your system administrator, if the wizard was not able to locate the files. 10. Click Next. The Prepare Phone for Configuration window appears as shown in Figure 10 on page 45.
Virtual Private Network Figure 10: Prepare Phone for Configuration 11. Power on your IP Deskphone. Note: Depending on the current software version on the IP Deskphone, “Listening Mode” may not be detected. If your IP Deskphone does not enter “Listening Mode”, follow the steps below. 12. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order. 13. Verify that the IP Deskphone displays Listening Mode. a.
Virtual Private Network If the IP Deskphone does not display Listening Mode, click No. The Prepare Phone for Configuration (Try again) window appears. Figure 11: The Prepare Phone for Configuration (Try again) a. Power off your IP Deskphone and power it back on again. 14. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order.
Virtual Private Network IP Deskphone requires a software upgrade in order to proceed. Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your IP Deskphone. The Prepare Phone for Configuration window appears as shown in Figure 12 on page 47. Figure 12: Prepare Phone for Configuration c. Double-press the Services key on the IP Deskphone quickly. Select the Network Configuration menu item.
Virtual Private Network d. If you are able to navigate to the Provision: or (TFTP IP:) parameter, and edit this field, click Yes. The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in Figure 14 on page 49. OR If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu, or you were not able to edit this field, click No. The Prepare Phone for Configuration (Alternate Provisioning Server) window appears.
Virtual Private Network click Yes. Observe the Provision: or (TFTP IP) address, as shown in Figure 14 on page 49. This is the IP Address of your PC running the Wizard tool. Use the IP Deskphone keypad to enter the Provision: or (TFTP IP) address of the provisioning server. Note: To enter a dot (period) when entering an IP address using the IP Deskphone keypad, press the 1 key repeatedly, or you can doublepress the asterisk (*) key.
Virtual Private Network The progress bar displays the percent complete of the software transfer. h. Restart your IP Deskphone. i. Click Next. j. Go back to Step 12 and repeat the steps. 15. When the Autodiscover Phone window appears, as shown in Figure 15 on page 51, click Autodiscover Phone to discover connected IP Deskphones. Note: Click Stop to stop the search. The text “Searching for connected phones” displays while the connected IP Deskphones are located.
Virtual Private Network Figure 15: Autodiscover Phone window 16. Click Next. If more than one connected IP Deskphone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 16 on page 52.
Virtual Private Network Figure 16: Autodiscover Phone (More than one phone was discovered) a. Obtain the MAC address of the IP Deskphone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Deskphone. b. Select the IP Deskphone to configure from the drop-down list. c. Click Next. 17.
Virtual Private Network Figure 17: Configure Phone Window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 18 on page 54.
Virtual Private Network Figure 18: Confirmation & Finish 19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system. This information is provided by your system administrator. Table 5 on page 54 provides character key mappings. Table 5: Character key mappings (Part 1 of 2) Key Generates 0 0 1 _-.
Virtual Private Network Table 5: Character key mappings (Part 2 of 2) Key Generates 6 mnoMNO6 7 pqrsPQRS7 8 RUVTUV8 9 wxyzWXYZ 9 * ., - + = ^ ; : ‘ \ “ * # {}|()<>[]# a. Look for the following information on the IP Deskphone display: — Date — Time — Type of call server — Directory number b. Lift the IP Deskphone handset and listen for a dial tone.
Configuring Telephone Options Configuring Telephone Options Your Avaya 1165E IP Deskphone Services menu lists the following submenus: • The Telephone Options menu enables you or your system administrator to configure IP Deskphone preferences. The Telephone Options menu offers the options shown in Figure 19 on page 56. • The Password Admin menu enables you or your system administrator to change the Station Control Password (SCPW).
Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 58 • “Adjusting the display screen contrast” on page 59 • “Selecting a language” on page 60 • “Selecting date and time format” on page 61 • “Accessing display diagnostics” on page 62 • “Choosing a local dialpad tone” on page 62 • “Viewing IP Deskphone information” on page 63 • “Diagnostics” on page 64 • “Configuring Call Log Options” on pag
Configuring Telephone Options 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Enter key. The display provides information required to adjust your selection. 6. Choose one of the following: Select Cancel or — Press the Select soft key to save changes, and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 3. To increase the volume, press one of the following three keys: Up — Up soft key or — the Up navigation key — the Right navigation key 4. To decrease the volume, press one of the following three keys: Down — Down soft key — the Down navigation key — the Left navigation key 5. Choose one of the following: Select Cancel or — Press the Select soft key or the Enter key to save the volume level, and return to the Telephone Options menu.
Configuring Telephone Options To adjust the display screen contrast: 1. To increase the display contrast level, press one of the following three keys: Up — Up soft key — Up navigation key — the Right navigation key 2. To decrease the display contrast level, press one of the following three keys: Down — Down soft key — the Down navigation key — the Left navigation key 3.
Configuring Telephone Options To select a language: 1. Press the Up/Down navigation keys to scroll, and highlight the desired language (for example, German [Deutsche]). Note: Some languages may not be installed on your IP Deskphone. Contact your system adminstrator for more information about available languages. 2. Choose one of the following: Select Cancel or Enter — Press the Select soft key or Enter key to save the desired language, and return to the Telephone Options menu.
Configuring Telephone Options 2. Choose one of the following: Select — Press the Select soft key or Enter key to save the format, and return to the Telephone Options menu. Cancel or — Press the Cancel soft key to keep existing configurations. Accessing display diagnostics The Display diagnostics option tests the IP Deskphone display screen and indicator lights.To access Display diagnostics, press the Services key, select Telephone Options, and then select Display diagnostics.
Configuring Telephone Options To choose a local dialpad tone: 1. Press the Up/Down navigation keys to scroll and highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys — DTMF to turn on a separate DTMF tone for each key 2. Choose one of the following: Select Cancel or Enter — Press the Select soft key or Enter key to save the tone selection, and return to the Telephone Options menu.
Configuring Telephone Options To view IP Deskphone information: 1. Press the Up/Down navigation keys to scroll through the list to view IP Deskphone information. Select 2. Press the Select soft key or Enter key to view the highlighted information Enter 3. Press the Up/Down navigation keys to scroll through the information. Cancel 4. Press the Cancel soft key to return to the previous menu.
Configuring Telephone Options Configuring Call Log Options The Call Log Options screen displays the following items: • Incoming Calls • Preferred Name Match • Area Code Setup Under Incoming Calls, the following can be selected: • Log Mode • New Call Indication Use the Call Log Options screen to configure the following preferences: • “Configure the Incoming Calls – Log Mode” on page 65 • “Configure the Incoming Call – New Call Indication” on page 67 • “Configure Preferred Name Match” on page
Configuring Telephone Options Select 3. Press the Select soft key or Enter key. or Enter 4. Press the Up/Down navigation keys to highlight Log Unanswered Calls or Log All Incoming Calls. 5. Choose one of the following: Select Cancel or Enter — Press the Select soft key or Enter key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 8. Press the Up/Down navigation keys to scroll and highlight Log Calls if busy. 9. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Configure the Incoming Call – New Call Indication You can configure your Avaya 1165E IP Deskphone to display a message to indicate that a new incoming call was received. The default configuration is On.
Configuring Telephone Options Select 3. Press the Select soft key or Enter key. or Enter 4. Press the Up/Down navigation keys to scroll and highlight one of the following: — New call indication off — New call indication on 5. Choose one of the following: Select Cancel or Enter — Press the Select soft key or Enter key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Preferred name match on — Preferred name match off Select 4. Choose one of the following: Enter — Press the Select soft key or Enter key to save the configuration. Cancel — Press the Cancel soft key to keep existing configurations. Configure Area Code Setup Use the Area Code Setup menu to save up to three area codes.
Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 Select 4. Press the Select soft key. 5. Use the dialpad to enter the area code at the prompt. Select Enter Cancel 6. Choose one of the following: — Press Enter or the Select soft key to save the configuration. — Press the Cancel soft key to keep the existing configurations.
Configuring Telephone Options 2. Press the Select soft key. Select 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Select soft key. Select 5. Use the dialpad to edit the number. Enter 6. Choose one of the following: — Press the Select soft key or Enter key to save the configuration. Select Cancel or — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options To select a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. Play 2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: Select Stop Cancel Enter — Press the Select soft key or Enter key to save the ring type, and return to the Telephone Options menu. — Press the Stop soft key, and then use the Up/Down navigation keys to select a different ring type.
Configuring Telephone Options To enable or disable Call Timer: 1. Press the Up/Down navigation keys to highlight one of the following: — Call Timer: On — Call Timer: Off Enter 2. Choose one of the following: Select — Press Enter or the Select soft key to save the configuration, and return to the Telephone Options menu. Cancel — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options Enter Select 2. Choose one of the following: — Press the Select soft key or Enter key to save the default path, and return to the Telephone Options menu. Cancel or — Press the Cancel soft key to keep existing configurations. Changing feature key labels The Change FeatureKey label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually).
Configuring Telephone Options 3. Press the feature key that you are changing. 2493 If you press a prime DN key, an error message appears. The error message that appears is Enter Can't chg PrimeDN key In order to return from the menu from this error message you need to press the OK soft key or the Enter key. Ok 4. Enter the new information for the feature key label. To enter special characters, press the Up navigation key.
Configuring Telephone Options To restore the default labels: To restore feature key labels, press the Services key, select Telephone Options, and then select Change FeatureKey label. 1. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels — Press the Select soft key or Enter key. — Press the Yes soft key to change all feature keys to default values or No to return to the previous menu. b. Restore one key label — Press the Select soft key.
Configuring Telephone Options To configure name display format: 1. Press the Up/Down navigation keys to scroll and highlight one of the following: — last name, first name — first name, last name Enter 2. Choose one of the following: — Press the Select soft key or Enter key to save the configuration. Select — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 2. Choose one of the following: Enter — Press the Select soft key or Enter key to save the configuration. Select Cancel or — Press the Cancel soft key to keep existing configurations.
Configuring Local Menu options Configuring Local Menu options Note: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.
Configuring Local Menu options Table 6: Navigation key functions in the main menu Key Function Down arrow Moves the highlight bar down through the sub menu items. Enter or Select soft key Enter or Select soft key opens the submenu item. Exit soft key Exits the main menu and returns the Display to the Telephony menu. Table 7 describes the key functions in a dialog box. Table 7: Navigation key functions in a dialog box Key Function Enter Opens the list of the highlighted item.
Configuring Local Menu options Navigation using the USB mouse If you are using a USB mouse, you can right-click the Telephony screen to open the Local Tools menu, and then click an item to select it. You can navigate through the menu items as follows: • Clicking the left or right arrows of the main menu moves the selection of the main menu items to the left or right. • Clicking on a submenu item selects it, and causes a further dialog box or menu to appear.
Configuring Local Menu options • “1. Display Settings” on page 82 • “2. Language” on page 93 • “3. Headsets” on page 94 • “4. Bluetooth” on page 98 • “5. File Manager” on page 111 • “6. Background” on page 119 1. Display Settings The Display Settings menu provides control of the items related to the display such as the contrast and brightness settings, the duration of the backlight, the color theme used on the IP Deskphone, and the bolding of the Expansion Module font.
Configuring Local Menu options Table 9: Display Settings functions (Part 2 of 2) Tool Description Use Theme Background The background image of the color theme is used instead of a userprovided background. Uncheck this if you want to use a user-provided background. Use Font Smoothing Makes the font curves appear smoother. Disabling this can improve the appearance of some language’s text on the display.
Configuring Local Menu options Using the Contrast or Brightness settings: To use the contrast or brightness settings, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select 1. Display Settings. Note: To increase the service life of the display: – set the brightness below 3/4 – avoid using the “Always On” setting of the backlight timer value 1. Press the Up/Down navigation keys to choose one of the following: — Contrast — Brightness 2.
Configuring Local Menu options Setting the Backlight Timeout Value: To set the backlight timeout value, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select 1. Display Settings. 1. Press the Up/Down navigation keys to choose Backlight. 2. Click the left/right arrow of the indication bar, or use the navigation keys to select the timeout value. The values are as follows: — 5 sec — 1 min — 5 min — 10 min — 15 min — 30 min — 1 hr — 2 hr — Always on 3.
Configuring Local Menu options 1. Select the Slideshow settings using the Up/Down navigation keys or the USB mouse. 2. Click the Left/Right arrow of the indication bar, or use the navigation keys to select the timeout value. The values are as follows: — 1 min — 5 min — 10 min — 15 min — 30 min — 1 hr — 2 hr — Off (default) 3. Choose one of the following: — Select the Apply soft key or the Enter key to save changes. — Select the Cancel soft key to dismiss the changes.
Configuring Local Menu options Setting a theme: To set a theme, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select 1. Display Settings. 1. Select the Theme setting using the navigation keys or USB mouse. 2. Select a theme using the Left/Right navigation keys or the USB mouse. 3. Choose one of the following: — Select the Apply soft key to save changes. — Select the Cancel soft key to dismiss the changes.
Configuring Local Menu options 1. Select the Use Font Smoothing setting using the Up or Down navigation keys or USB mouse. 2. Use the Enter key or USB mouse to toggle the check box. 3. Choose one of the following: — Select the Apply soft key to save changes. — Select the Cancel soft key to dismiss the changes. Using Outlined Font: To use the outlined font, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select 1. Display Settings. 1.
Configuring Local Menu options Using the Simple Icons: To change the type of icons, press the Services key twice to open the Local Tools menu. Press the 1 key on the dialpad to select 1. Display Settings. 1. Select the Use Simple Icons setting using the navigation keys or USB mouse. 2. Use the Enter key or USB mouse to toggle the check box: — Enable check box to enable display of traditional icons on Telephony screen. — Clear check box to enable display of new icons on the telephony screen. 3.
Configuring Local Menu options Table 10: Standard Avaya Icons (Part 2 of 5) Free form icon state IP Deskphones 1120E/1140E/1150E graphical grayscale displays Avaya 1165E IP Deskphone icons U-Ring I-Active U-Active I-Hold U-Hold I-Group Listen U-Group Listen Feature Active Feature Inactive 90
Configuring Local Menu options Table 10: Standard Avaya Icons (Part 3 of 5) Free form icon state I-Hold Ringing U Hold Ringing Active Audio Hold Audio Home Business Extension Number Pager Voice 91 IP Deskphones 1120E/1140E/1150E graphical grayscale displays Avaya 1165E IP Deskphone icons
Configuring Local Menu options Table 10: Standard Avaya Icons (Part 4 of 5) Free form icon state IP Deskphones 1120E/1140E/1150E graphical grayscale displays Avaya 1165E IP Deskphone icons Fax Email Wireless Internet address Set-to-Set Message Secured Trash can Inbox Outbox 92
Configuring Local Menu options Table 10: Standard Avaya Icons (Part 5 of 5) Free form icon state IP Deskphones 1120E/1140E/1150E graphical grayscale displays Avaya 1165E IP Deskphone icons Video Other/Misc. 2. Language The Language setting in the Preferences menu configures the language used on the IP Deskphone display. • The language can also be configured under the Telephone options menu. See “Configuring Telephone Options” on page 56.
Configuring Local Menu options Exit 3. Press the Exit soft key to exit to the main display. 3. Headsets Use the Headsets tool to select the headset used on your IP Deskphone. To select the headset used in the local menus, press the Services key twice to open the Local Tools menu, and then press the 3 key on the dialpad to select 3. Headsets... Selecting an Active Headset Device You can select Active Headset Device as Wired, USB, or Bluetooth using the Active Headset Device option.
Configuring Local Menu options 4. Press the OK soft key to save the desired headset selection and return to the Preferences menu. Note: You can select a headset regardless of its connection status. It does not have to be physically connected to the Avaya 1165E IP Deskphone. Exit 5. Press the Exit soft key to exit to the main display. Enabling a USB headset For a list of supported headsets that provide acceptable audio performance with the Avaya 1165E IP Deskphone, go to www.avaya.com.
Configuring Local Menu options Figure 20: Headset menu item display To enable a USB headset Making a change in the Headset menu page takes effect immediately. Note: Press the Apply button to make the changes permanent. Press Exit to discard any changes. 1. Select USB from the Active Headset Device list. 2. Select the Enable HID Commands check box to provide full HID for supported headsets. Note: The following two steps applies only if the Avaya Headset Adapter is connected.
Configuring Local Menu options • GN2100 (GN Netcom GN2100 Monaural Headset) • GN2115 (GN Netcom GN2115 ST Binaural Headset) • GN2117 (GN Netcom GN2117 ST Monaural Headset) • GN2125 (GN Netcom GN2125 NC Binaural Headset) • GN2220 (GN Netcom GN2220 NC Monaural Headset) • GN2225 (GN Netcom GN2225 NC Binaural Headset) You can select and configure a headset type regardless of whether the headset is plugged in or not to the Avaya USB Headset Adapter. 4.
Configuring Local Menu options To access the Avaya Mobile Headset Adapter (MHA) properties (Headset type and Backlight options), press the Services key twice to open Local Tools and press the 3 key on the dialpad to select 3.Headsets.... Note: The Headset type and Backlight options can be modified only when the MHA is attached. Table 11 describes the features of the Avaya Mobile Headset Adapter.
Configuring Local Menu options The Bluetooth Setup menu entry is not available on all IP Deskphones. If the Bluetooth Setup menu entry appears dimmed, or fails to open when you double press the Headset key, the feature is not enabled on your IP Deskphone. Before you can use a wireless headset with your IP Deskphone, the feature must be enabled by the system administrator. Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use.
Configuring Local Menu options Figure 21: Bluetooth Setup screen To pair a wireless headset with your IP Deskphone: (Headset) 1. Double-press the Headset key to open the Bluetooth Setup dialog box. The Enable Bluetooth check box is highlighted. If the Bluetooth Setup menu fails to open when you double press the Headset key, Bluetooth wireless technology feature is not enabled on your phone. Contact your administrator. 2. Press the Enter key to activate Bluetooth wireless technology.
Configuring Local Menu options 3. Put your Bluetooth wireless technology headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.
Configuring Local Menu options 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. c. Press the Enter key. The message "Searching…." appears. It can take up to two minutes for the search to complete.
Configuring Local Menu options 5. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears. 6. Choose one of the following: • If the name of your headset appears in the Found: box, proceed to Step 7. • If your headset is not displayed in the Found: box, select your headset from the list, as follows: a.
Configuring Local Menu options 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headset and press the Enter key. Check your headset documentation to find its PIN (sometimes called a passkey). Typically this value is 0000.
Configuring Local Menu options 8. Choose one of the following: • If the headset is successfully paired with your IP Deskphone, proceed to Step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item. If pairing is successful, the message "Pair completed" also appears at the bottom of the screen. • If the headset is not successfully paired with your IP Deskphone, an error message appears at the bottom of the screen.
Configuring Local Menu options 9. Choose one of the following: • If the name of your headset appears in the Paired: box, proceed to Step 10. • If more than one device is paired, and the one you wish to use is not shown in the Paired: box, navigate to the one you want, as follows: a. Press the Right navigation key one or more times to highlight the Paired: box. Press the Enter key to start the edit mode. b. Press the Up/Down navigation keys to open the list.
Configuring Local Menu options 10. Choose one of the following: • If only one headset is paired, proceed to Step 11. • If more than one wireless headset is paired, the first headset paired is automatically made the active device. To make a different headset active, do the following. — Press the Right navigation key one or more times to highlight the Set button (next to the Set Active Device item). — Press the Enter soft key. The message "Set active: “device name” appears.
Configuring Local Menu options If the base is powered off, the headset is only paired to the Avaya 1165E IP Deskphone and pressing the "telephone" key connects you to the Avaya 1165E IP Deskphone. Note: Unless you need to dual pair a headset, operating the headset with the Avaya 1165E IP Deskphone is simpler if the headset is only used with its charging-only base. The IP Deskphone base should be powered off if it is not in use.
Configuring Local Menu options 2. Press the Left/Right navigation key to select the “Use BT Headset” item. 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. This option is on (o) by default. To unpair a wireless headset: (Headset) 1. Double-press the Headset key to open the Bluetooth Setup dialog box. 2. Press the Right navigation key to select the Paired: item.
Configuring Local Menu options 3. Choose one of the following: • If the name of your headset appears in the Paired box, proceed to Step 5. • If more than one device is paired, and your headset is not already displayed in the Paired box, do the following: a. Press the Right navigation key one or more times to highlight the Paired: box. Press the Enter key to open edit mode. b. Press the Up/Down navigation keys to open the list.
Configuring Local Menu options 5. File Manager The File Manager menu item provides access to files on the Avaya 1165E IP Deskphone and access to files on the USB drive, if one is attached. The screen that appears depends on whether a USB drive is attached. If a USB drive is not attached, a screen appears that lets you browse the contents of the file system on the IP Deskphone. From this screen you can also delete files that are on the phone.
Configuring Local Menu options Figure 22: File Manager Device Selection dialog–no USB device 3. Press the Up/Down navigations key to scroll the list, and highlight the folder that you want to access. 4. Do one of the following: — Press the Select soft key to access the selected folder. — Press the Delete soft key to delete the contents of the folder. Only the contents within the folder are deleted.
Configuring Local Menu options To access the file with USB drive attached to the phone 1. Select File Manager from the Preferences menu of the Avaya 1165E IP Deskphone. The screen shows the device selection dialog with the phone and the USB device. See Figure 23 on page 113. Figure 23: File Manager device selection dialog–with USB device 2. Press the Up/Down navigations key to highlight the device (IP Deskphone or USB drive) that you want to access. 3.
Configuring Local Menu options — To move down a directory level, press the Select soft key. Table 12: Soft key description for attached USB drive Select Access the selected folder. Delete Appears when file or directory is highlighted. When the Delete is pressed, one of the following occurs, depending on what was highlighted: 1. When a file is selected, you are prompted to delete the file. 2.
Configuring Local Menu options Table 12: Soft key description for attached USB drive Send Appears only when a file is selected. 1. When a file on the USB drive is selected, you can press Send to copy this file to the Avaya 1165E IP Deskphone. The destination folder is automatically selected based on the type of file. For example, JPG files are sent to the Images folder on the Avaya 1165E IP Deskphone. 2.
Configuring Local Menu options To send a file from the phone to the USB drive 1. Press the Services key twice to open the Local Tools menu. Press the 5 key on the dialpad to select File Manager from the Preferences menu of the Avaya 1165E IP Deskphone. The screen shows the folders and the USB devices on the phone. See Figure 23 on page 113 2. Browse for and select the file on the phone that you want to send to the USB drive. 3. Press Send. The Select Destination screen opens. See Figure 24 on page 116.
Configuring Local Menu options — To move up a directory level on the device,.press the Back soft key or highlight “..”, then press the Select soft key. Send Results When the OK soft key is pressed, the IP Deskphone attempts to process the selected file. Figure 25 on page 117 shows a successful send operation. Figure 25: Successful send operation Figure 26 on page 118 shows an unsuccessful send operation.
Configuring Local Menu options Figure 26: Failed send operation Sending an image file from a USB drive to the phone Use the following procedure to send an image file from the USB drive to the phone. 1. Plug the USB flash drive into the phone's USB port. 2. Press the Services key twice to open the Local Tools menu. Press the 5 key on the dialpad to select File Manager from the Preferences menu. 3. Select the USB Flash Drive device and press the Enter key. The device directories/files are displayed. 4.
Configuring Local Menu options • To move up a directory level, press the Back soft key or highlight “..”, then press the Select soft key. When you are at the root menu, this returns you to the Device Select dialog • Based on the file extension, validation routines run to verify, for example, size and free space available. • Files with unknown extensions are not supported.
Configuring Local Menu options To select an image for the background Figure 27: Background Image screen 1. From the Background menu, press the Up/Down navigations key to scroll the list, and highlight the image that you want to appear. As you navigate the list, each file image appears in the background as a preview of how it would look as the background image. 2. Press the Select soft key. For more information, See “Using the Background Theme:” on page 87.
Configuring Local Menu options • “5. USB Devices” on page 121 • “6. Advanced Diag Tools” on page 124 • “7. DHCP Information” on page 124 • “8. License Information” on page 124 • “9. VPN Information” on page 124 • “10. Certificate Information” on page 125 Press the Return soft key at any time while working with tools in the Local Diagnostics submenu to return to the Local Diagnostics submenu.
Configuring Local Menu options To check USB device information, press the Services key twice to open the Local Tools menu, press the 2 key on the dialpad to select 2. Local Diagnostics, and press the 5 key on the dialpad to select 5. USB Devices. To check USB device information: The screen displays information about connected devices. Cancel 1. Press the Cancel soft key to cancel to the main display.
Configuring Local Menu options Figure 28: USB Devices—Port Disabled If the USB port is enabled, then you can attach any USB 1.1 or 2.0compliant devices to the IP Deskphone, and the display shows what USB devices are attached to the IP Deskphone, even if the device is not supported by the Avaya 1165E IP Deskphone, or if the device type is locked. Locked devices do not function on the IP Deskphone even if they are enumerated.Your administrator selects what USB devices can be used on the IP Deskphone.
Configuring Local Menu options Figure 29: USB Devices—locked devices 6. Advanced Diag Tools The Advanced Diag Tools are available to the Avaya support organization to configure the auto recovery function and remote access. This tool is for system administrator use only. 7. DHCP Information The system administrator can use the DHCP Information menu to view license information. This menu is for system administrator use only. 8.
Configuring Local Menu options 10. Certificate Information The system administrator can use the Certificate Information menu to view certificate information. This menu is for system administrator use only. Configuration To access the Configuration menu, press the Services key twice, and then select the Configuration submenu. The Configuration menu offers the following choices: • “1. Network Configuration” on page 125 • “2.
Configuring Local Menu options To configure the WML Browser: You will need information from your administrator in order to configure the browser. Your administrator may have already configured this information for you. 1. Press the Services key twice. 2. Enter the Admin password. 3. Select Network Configuration. 4. Scroll down to the WML Browser section. 5. If a proxy is required for the WML Browser, in the Proxy field, enter the WML proxy server IP address or DNS name. For example, www.avaya.com 6.
Configuring Local Menu options 2. Advanced Diag Tools The Advanced Diagnostics Tool allows you to configure advanced diagnostic tools. This tool is for administrator use only. Locks Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only. The Locks menu offers the following choices: • “1. Lock menu” on page 127 • “2. USB Locks” on page 128 Figure 31 on page 127 displays the Locks submenu.
Configuring Local Menu options 2. USB Locks USB Access Control (USB Lock) defines how you can use the USB port on the IP Deskphone. You can completely disable the USB port, or you can enable the USB port for various devices. If the USB Port is disabled, the USB host controller does not initialize and USB devices are not enumerated. The USB Devices dialog shows only that the USB port is disabled. USB Lock status can be determined by accessing the Local Tools menu and selecting Locks.
Making a call Making a call This section describes features associated with making a call.
Making a call 3. To terminate the call, choose one of the following: — Return the handset to the cradle. or — Press the Goodbye key. (Goodbye) Using On-hook dialing Use these steps to make a call by dialing before lifting the handset: 1. Leave the handset in the cradle. 2493 2. Press the line (DN) key. 3. When the dial tone sounds, dial the number. 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: or — Replace the handset into the cradle.
Making a call Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between handset and handsfree mode. 1. Choose one of the following: — Press the Handsfree key. or — If a headset is connected, press the Headset key. 2. Dial the number. To use a headset: 1. Ensure the headset is connected to the headset jack or the handset jack. 2. Press the Headset key.
Making a call To mute a handsfree call: (Mute) (Mute) 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from handsfree to handset mode: Lift the handset. To switch from handset mode to handsfree mode: 1. Press the Handsfree key. 2. Replace the handset. To switch from handsfree to headset: 1. Press the Headset key.
Making a call To release a call: (Goodbye) 1. Press the IP Deskphone Goodbye key or press the button on the headset, if equipped. Using the Directory applications You can make calls using the following Directory applications available on your Avaya 1165E IP Deskphone.
Making a call Search 2. Press the Search soft key to find the desired name. If the search is successful, the first match appears on the screen. 3. Choose one of the following: — Press the Dial soft key to dial the resulting number. Dial — If there is no match to the search query, start a new search or change the information in the initial search. Cancel — Press the Cancel soft key to exit without dialing. To scroll to a specific number: 1.
Making a call To make a call using the Personal Directory: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Personal Directory. 2. Choose one of the following: Dial Cancel or — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers.
Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed IP Deskphone numbers. To use the Redial List, press the Directory key and select Redial List. For information on how to configure and use the Redial List, see “Using the Redial List” on page 191. To make a call using the Redial List: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Redial List.
Making a call 3. Lift the Handset when the called party answers or, if in handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: Clear — To erase all numbers, press the Clear soft key. Re-enter the numbers to be dialed. Delete or — To change one number at a time, press the Delete soft key to backspace. Re-enter the number. 2498 3. Press a line key to dial the number.
Making a call 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial key. Autodial 3. Press the AutoDial key a second time to store the number on the selected key. After you store a number, the word Autodial disappears, and the stored number appears. 4. Assign a label to the key. After you assign the label, the number disappears and only the label appears on the screen next to the key. To use AutoDial: 1. Lift the handset. Autodial 2.
Making a call To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. 2. Choose one of the following: RingAgn — Press the RingAgn soft key. — Enter the Ring Again Activate FFC. or To call a Ring Again party when you receive notification: 1. After receiving the notification ring, lift the handset, or, if you are using the headset or in handsfree mode, go to Step 2. >RingAgn 2. Press the RingAgn soft key to automatically dial the number.
Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: — To redial using the handset: a. Lift the handset. b. Press the line (DN) key. 2498 or — To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed).
Making a call 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code. — Enter the phone number (internal, external, or long-distance number). SpcCtl 3. Press the Speed Call Controller soft key again to save the code and number. The flashing icon turns off. To make a Speed Call: 1. Lift the handset. SpcCtl 2. Press the Speed Call Controller soft key. 3. Dial the Speed Call code to automatically dial the number.
Making a call To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: SScUsr SScCtl — Press the System Speed Call soft key. or — Press the System Speed Call Controller (SScCtl) soft key. 3. Dial the Speed Call code to automatically dial the number. Using HotLine Use the HotLine feature to automatically dial a specific number. To use HotLine: Hotline Press the HotLine soft key to automatically dial the number.
Making a call To make an intercom call: 1. Lift the handset. Intrcm 2. Press the Intercom key. 3. Dial the one- or two-digit code for the desired intercom group member. To answer an intercom call while on a line other than your intercom group line: 1. Choose one of the following keys: (Hold) or (Goodbye) Intrcm 143 — Press the Hold key to put the current call on hold. — Press the Goodbye key to end the call. 2. Press the Intercom key and begin to speak.
Answering a call Answering a call Each incoming call causes the IP Deskphone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: • Lift the handset. • Press the Handsfree button located on the left side of the IP Deskphone. • Press the line (DN) key beside the LCD indicator as it flashes. • Press the Headset key if a headset is connected to your IP Deskphone.
While on an active call While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 145 • “Transferring a call” on page 146 • “Using Timed Reminder Recall” on page 147 • “Using Attendant Recall” on page 148 • “Using Call Park” on page 148 • “Recording a Calling Party Number” on page 151 • “Displaying incoming calls” on page 151 • “Tracing a malicious call” on page 152 Placing a call on hold Use the Hold feature when you are talking on
While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans 1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily. 2. Dial the DN number to which you are transferring the call or use the Personal Directory, Redial List, or Callers List to select a number to dial. Trans 3.
While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer soft key. The call is put on hold. 2. Dial the number to which you are transferring the call. Trans or 3. Choose one of the following to start the recall timer: — Press the Transfer soft key. — Replace the handset before the extension answers.
While on an active call Trans 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer. or — If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer. (Goodbye) Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. To contact the attendant while on a call: AttRcl (Goodbye) 1.
While on an active call To park a call on the System Park DN or your own DN: Park Park During an active call, press the Park soft key twice. The call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system. To park a call on a DN other than the System Park DN or your own DN: Park 1. Press the Park soft key. 2. Dial the DN where you want to park the call. Park 3. Press the Park soft key. To park a call using the SPRE code or FFC: 1.
While on an active call 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to Step 4. 4. Choose one of the following: Trans Conf or — Press the Transfer soft key. — Press the Conference soft key. To retrieve a parked call: 1. Lift the handset. Park 2. Press the Park soft key. 3. Dial the DN where you parked the call.
While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller number, or to charge a call to an account number, during an established call. To record a caller number for accounting purposes: More... 1. Press the More… soft key after answering the incoming call. 2. Press the CParty soft key. CParty Note: The caller is placed on hold. 3. Dial a charge account number or the caller number.
While on an active call 2. Press the flashing line (DN) key. The call waiting information appears. If you are using another feature key, you can use the Display key to access information associated with those feature keys. Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. This feature is not enabled on all Avaya 1165E IP Deskphones. Contact your system administrator to configure this feature on your IP Deskphone.
Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 153 • “Using Call Pickup” on page 153 • “Using Call Waiting” on page 155 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Deskphone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: AutoAns Press the Automatic Answerback key.
Incoming calls Pickup or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. GrpPkp 2. Choose one of the following: — Press the Group Pickup soft key. — Enter the Pickup Group FFC. 3. Dial the pickup group number of the ringing IP Deskphone. To answer a call at a specific extension in any pickup group: 1. Lift the handset. Pickup or 2.
Incoming calls 3. Dial the DN of the IP Deskphone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key. Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: (Hold) 1.
Incoming calls 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: (Goodbye) 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 157 • “Using Internal Call Forward” on page 159 • “Using Remote Call Forward” on page 160 • “Securing your IP Deskphone” on page 162 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the IP Deskphone is in the process of ringing, the call cannot be forwarded.
While away from your desk Figure 32: Call Forward display Press OK to return to the idle screen or press Cancel to cancel Call Forwarding. To deactivate Call Forward: Forward Choose one of the following: • or Press the Forward soft key and press the Cancel soft key. OR • Lift the handset and enter the Call Forward All Calls Deactivate FFC.
While away from your desk To reinstate Call Forward to the same number: Forward Forward Press the Forward soft key twice. Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Deskphone system still ring at your IP Deskphone. Current incoming calls cannot be forwarded. To forward internal calls: IntForward or 1. Choose one of the following: — Press the Internal Call Forward key.
While away from your desk To deactivate Internal Call Forward: Choose one of the following: IntForward or — Press the Internal Call Forward key and press the Cancel soft key. — Lift the handset and enter the Internal Call Forward Deactivate FFC. To reinstate Call Forward to the same number: IntForward Press the Internal Call Forward key twice. IntForward Using Remote Call Forward Use the Remote Call Forward feature (from any IP Deskphone other than your own) to forward calls to any IP Deskphone.
While away from your desk 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. or — To forward calls to the previous call forward phone number, press the # key. (Do not perform Steps 6 and 7.) 6. Dial the number to which you are forwarding calls. If calls are forwarded to an invalid number, a fast busy signal sounds. 7. Press the # key. To deactivate Remote Call Forward: 1. Lift the handset. 2.
While away from your desk 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN. 6. Press the # key. Securing your IP Deskphone Use the Electronic Lock feature to prevent others from making calls from your IP Deskphone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, refer to “Security features” on page 29. To lock your IP Deskphone: 1. Lift the handset. 2.
While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye key. (Goodbye) or — If dialing the FCC remotely, dial your DN. To unlock your IP Deskphone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: (Goodbye) or — If dialing locally, press the Goodbye key. — If dialing the FCC remotely, dial your DN.
Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 164 • “Setting up a conference call” on page 164 • “Using Conferee Selectable Display” on page 166 • “Using Group Call” on page 167 Using the Call Join feature Use the Call Join feature to connect a call to a current active call. This connection creates a conference between the two callers and yourself.
Talking with more than one person To set up a conference call: Conf 1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time.
Talking with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call. Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp 1. While on a conference call, press the Conferee Selectable Display key to turn on the LCD indicator. Each key press changes the screen to show a different active conferee.
Talking with more than one person 2. Press the DN key on which the conference call is established. 3. Choose one of the following: (Goodbye) — For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. — For multiple conferees, repeat Steps 1 and 2 until all conferees are disconnected. Then press the Goodbye key.
Talking with more than one person — When a person in your group is on a conference call or another group call, they are not connected to your group call. — After everyone in the group has answered, only the person who made the group call can put the call on hold. To answer a group call: 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension.
Working without interruption Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your IP Deskphone appear busy to all callers. To activate Make Set Busy: MakeSetBsy Choose one of the following: — Press the Make Set Busy key. or — Lift the handset and enter the Make Set Busy Activate FFC.
Working without interruption Contact your system administrator to learn which treatment is configured for your IP Deskphone. Figure 33: Call Deflect key If you press the Deflect key and no special call treatment has been configured, your caller receives a busy signal.
Working without interruption 171
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Deskphone.
Additional call features Autodial 2. Press the AutoDial key to call the number desired. 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Deskphones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Deskphone linked to your IP Deskphone: Buzz Press the Buzz key.
Additional call features 2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye key. (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or ThreeWay Calling. To use Centrex/Exchange Line Switchhook Flash: CentrexSHF 1. While on a call, press the Centrex Line Switchhook Flash key.
Additional call features To charge a local or long-distance call to an account before you dial: 1. Lift the handset. Charge 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, dial the number. To charge a call in progress: 1. Choose one of the following: Trans Conf or Charge — Press the Transfer soft key. — Press the Conference soft key. 2.
Additional call features 2498 4. Press the line (DN) key to return to the call. To charge a call to an account when you transfer a call: Trans Charge 1. Press the Transfer soft key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to which you are transferring the call. Trans 5. Press the Transfer soft key when you hear the IP Deskphone ring.
Additional call features To charge a call to an account when you add someone to a conference call: Conf Charge 1. Press the Conference soft key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5. Press the Conference soft key.
Additional call features Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: You receive a busy signal after dialing a phone number. 1. Choose one of the following: EnhOvr or — Press the Override key. — Enter the Override FFC to initiate a Forced Camp-on.
Additional call features Using Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another IP Deskphone (internal or external) immediately after that IP Deskphone disconnects from its current call. To use Forced Camp-on: You receive a busy signal after dialing a phone number. 1. Choose one of the following: EnhOvr or — Press the Override key. — Enter the Override FFC to initiate a Forced Camp-on. The person you called receives a tone.
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: 1. You receive a busy signal after dialing a phone number. 2. Choose one of the following: — Press the Override key. EnhOvr or (Goodbye) — Enter the Override FFC. The people in the targeted call receive a tone for approximately 1 second. After the Override feature joins you to the call, a short tone repeats every 16 seconds. 3.
Additional call features To use Privacy Release in an established state: PrvRls Press the Privacy Release soft key during a call. People can join the call by pressing the shared number (DN) key on their IP Deskphone (Multiple Appearance DN feature). Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any IP Deskphone. To use Automatic Preselection (Meet-me page): 1.
Additional call features (Goodbye) or 4. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence, press the Goodbye key or replace the handset. To use Automatic Post-selection: The called party is either busy on the IP Deskphone or away from their desk. To page the called party, you do not need to redial the number of the called party. RadPag 1. Press the Radio Page soft key. A special dial tone sounds. 2. Dial the Radio Paging Access FFC.
Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Deskphone. 1. Lift the handset. 2. Dial the Radio Page Answer FFC. The paging tone sounds. 3. Dial your own DN to connect to the paging caller. If the caller has disconnected, a steady high-pitched (number unavailable) tone sounds.
Additional call features To respond to a voice call: Your IP Deskphone rings once and the caller's voice transmits through your speaker. Lift the handset. Using voice mail soft keys Note: This feature is not available on all telephones. Contact your system administrator to determine if this feature is available on your telephone.
Additional call features Soft key Action Reply Reply to the voice mail message. More... Display the next layer of soft keys. Comp Compose a voice mail message. Forwrd Forward the voice mail message to another telephone number. Bye Disconnect from the voice mail system. More... Cycle back to the first layer of soft keys.
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 186 • “Using the Callers List” on page 189 • “Using the Redial List” on page 191 • “Using Virtual Office” on page 193 • “Using Media Gateway 1000B” on page 203 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries.
Additional phone features Next 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: Done Cancel or — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen. To edit an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Edit 2. Press the Edit soft key and perform your edits. 3.
Additional phone features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2. Press the Delete soft key. 3. Choose one of the following: Confirm Cancel or — Press the Confirm soft key to delete the entry. — Press the Cancel soft key to return to the Personal Directory without deleting the entry. To search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2.
Additional phone features Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2. Press the Delete soft key. 3. Choose one of the following: Confirm Cancel or — Press the Confirm soft key to delete the entry. — Press the Cancel soft key to return to the Personal Directory without deleting the entry.
Additional phone features To delete the entire Callers List: Delete 1. Press the Delete soft key. 2. Choose one of the following soft keys: Yes No or — Yes to delete the entire Callers List — No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made, and to redial previously dialed calls.
Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2. Press the Delete soft key. 3. Choose one of the following soft keys: Yes No or — Yes to delete the entry — No to return to the previous screen To delete the entire Redial List: Delete 1. Press the Delete soft key. 2.
Additional phone features Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office IP Deskphone features, to a remote IP Deskphone. Virtual Office makes this possible by allowing you to use another IP Deskphone (the Remote phone) to log in to your own home or office IP Deskphone (the Office phone).
Additional phone features Table 13: Virtual Office connection availability Using IP Deskphone Possible to log in to the 1165E? Avaya 1220 IP Deskphone Yes, with restrictions Avaya 1230 IP Deskphone Yes Avaya 1110 IP Deskphone Yes, with restrictions Avaya 1120E IP Deskphone Yes, with restrictions Avaya 1140E IP Deskphone Yes, with restrictions Avaya 1150E IP Deskphone No Avaya 1165E IP Deskphone Yes Logging in to Virtual Office If the IP Deskphone is configured for Virtual Office, the Virtua
Additional phone features Figure 34: Virtual soft key To activate Virtual Office on your Office IP Deskphone from your Remote IP Deskphone: Virtual 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press Enter. 4. At the prompt, enter the home Station Control Password (SCPW). If the user ID is not found locally, the message Locating Remote Server appears.
Additional phone features A successful login transfers all the features, time, date, and tones to your Remote IP Deskphone from your Office IP Deskphone. Your Virtual Office session expires after a fixed period of time, (determined by your system administrator). Using Virtual Office on your Remote IP Deskphone Because the display characteristics, including size, vary from one IP Deskphone model to the next, your Office Avaya 1165E IP Deskphone display is different on each Remote phone.
Additional phone features Figure 36: Logged in to an Avaya 1165E IP Deskphone using an Avaya1120E IP Deskphone Figure 37 on page 198 shows an Avaya 2050 IP Softphone logged in as a Remote phone to an Avaya 1165E IP Deskphone Office phone. In this case, the information display is arranged in a different fashion, but all the information is visible at one time.
Additional phone features Figure 37: Logged in to an Avaya 1165E IP Deskphone using an Avaya 2050 IP Softphone Regardless of what model of IP Deskphone you use as a Remote phone, a User information line appears, which lists the number of your Office IP Deskphone. Using Virtual Office on your Office IP Deskphone Figure 38 on page 199 shows the Avaya 1165E IP Deskphone display when the phone is logged out due to remote access.
Additional phone features Figure 38: Office phone displays the message Logged Out When activated for Virtual Office by a remote IP Deskphone, your Office IP Deskphone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone. If you do not disconnect the remote login, your Virtual Office session expires after a fixed period of time, determined by your system administrator.
Additional phone features To regain operation of a IP Deskphone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office IP Deskphone from the Remote IP Deskphone: Home a. Press the Home key. b. Enter your User ID and password (this logs the Office IP Deskphone back on to your office network). or Vrtual — Press the Virtual soft key to log in to another IP Deskphone, and your IP Deskphone becomes a Remote IP Deskphone.
Additional phone features Deskphones can still be used to make emergency calls. “Emergency Calls only” is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted. Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 14 lists error messages and describes actions to correct the causes.
Additional phone features Table 14: Troubleshooting Virtual Office (Part 2 of 3) Displayed message Probable cause Actions Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote IP Deskphone has no Station Control Password. Notify system administrator. Permission Denied (3) Incorrect User ID entered. Enter correct User ID.
Additional phone features Table 14: Troubleshooting Virtual Office (Part 3 of 3) Displayed message Probable cause Actions Server Unreachable (1) Network problem. Notify system administrator if the problem persists. Server Unreachable (2) Network problem. Notify system administrator if the problem persists. VOUD configured on TN Remote IP Deskphone does not have VOUA Class of Service. Notify the system administrator.
Additional phone features Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode. When in Local Mode, the IP Deskphone displays the message LOCAL MODE. Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive IP Deskphone calls). Test Local Mode is useful when provisioning has changed for an IP Deskphone on an MG 1000B Controller. 1. Press the Services key. (Services) 2.
Additional phone features 3. Press Enter (the IP Deskphone registers back to the main office). Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 15 lists error messages and describes actions to correct the causes. Table 15: Troubleshooting MG 1000B Display message Probable cause Actions Local Mode Test Local Mode. Press the Services key, and then select Resume Normal Mode. Network problem. Contact system administrator if problem persists.
Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your IP Deskphone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant. To enter the time for an Automatic Wake-Up call: 1.
Using Hospitality features To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. To enter the time in a 24-hour time format, enter the hours followed by the minutes.
Using Hospitality features Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: MRK 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). MRK 3. Press the Message Registration key. To change a meter: MRK 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Dial the correct meter count. 4. Press the * key. 5. Press the Message Registration key.
Using Hospitality features To reset a meter to zero: MRK 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the * key. MRK 4. Press the Message Registration key. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Deskphone in each room. To enter cleaning status: RMK 1. Press the Room Status key. 2. Dial the Directory Number (DN) for the room.
Using Hospitality features 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped The interrupted dial tone sounds. 4. Press the * key. 5. Dial the Maid ID. If you dial the wrong Maid ID, press the * key and redial the ID. RMK 6. Press the Room Status key. Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module.
Using Hospitality features 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped RMK 3. Press the Room Status key. Changing the status of a room: RMK 211 1. Press the Room Status key.
Using Hospitality features 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 3. Dial the status code for the room. A three-digit code appears.
Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your Avaya 1165E IP Deskphone. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports.
Accessing External Server Applications 2. To stop the call recording, press the ROD key again. Using SAVE key Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active. The SAVE key is displayed in the following scenarios: • Normal operations - If the SAVE key is pressed during an active call, the call is saved.
Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use Table 16 to track the FFCs assigned by your system administrator.
Quick Reference Quick Reference This chapter is the Quick Reference Card for the Avaya 1165E IP Deskphone.
Quick Reference When notified RngAgn RngAgn Deactivate Trans Transfer Adjust Volume (Volume +) Trans (Volume -) (On/Off) Mute Legend Icon Action ( ) Indicates the key cap text label. For example, (Message). Lift the handset, press the line (DN) key or the Handset key. Replace the handset, or press to end the call. (Goodbye) Dial a number Press a line/feature key. AutoDial An icon flashes when a feature is being programmed. An icon lights steadily when a feature is active.
Quick Reference Services and Telephone Options Menus Services Menu (Services) The following are the most commonly used options: Telephone Options Menu Volume Adjustment Pick one of the following: Ringer Handset Listen Handsfree Listen Headset Listen Buzzer (Quit) Contrast Adjustment (Quit) Language (Quit) Date/Time Format (Quit) Local DialPad Tone (Quit) Ring Type (Quit) Play OnHook Default Path (Quit) * To use a headset equipped with Bluetooth® wireless technology, you must first configure the h
Quick Reference 219
Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information colocated or operated in conjunction with any other antenna or transmitter. Table 17 lists EMC compliance for various jurisdictions.
Regulatory and safety information Table 18 lists Safety compliance for various jurisdictions. Table 18: Safety compliance Jurisdiction Standard Description United States UL 60950-1 Canada CSA 60950-1-03 Safety of Information Technology Equipment European Community EN 60950-1 Safety of Information Technology Equipment ITE equipment - Safety - Part 1: General requirements Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.
Regulatory and safety information DenAn regulatory notice for Japan 223
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Terms you should know Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
Terms you should know Date/time display The current date and time when the IP Deskphone is in an idle state. Directory Number (DN) A number consisting of one to seven digits for an IP Deskphone, and also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session.
Terms you should know Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your IP Deskphone. Message/Inbox A fixed key on your Avaya 1165E IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call.
Terms you should know Services key A fixed key used to access options such as Telephone Options, Password Admin, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode. Self-labeled line programmable feature keys The keys on either side of the LCD display area are self-labeled line/programmable feature keys, with labels on the LCD. These keys functions as line (DN) keys. Shared Directory Number A DN (extension) that is shared by two or more persons.
Terms you should know System or Switch Your office communication system. Switchhook A button on which the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook, and you either answer an incoming call or you receive a dial tone to make a call. User interface Screen displays that interact with the end user as a result of an action or event.
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Appendix: Connecting the components Appendix: Connecting the components The following figure shows connections on the 1165E IP Deskphone. Figure 39: Avaya 1165E IP Deskphone connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Avaya 1100 Series Expansion Module connector to this port can cause damage to the IP Deskphone.
Appendix: Connecting the components Before you begin CAUTION Damage to Equipment Ensure you only plug your 1165E IP Deskphone into a 1000BaseT Ethernet jack. Plugging your 1165E IP Deskphone into anything other than a 1000BaseT Ethernet jack will result severe damage to the IP Deskphone. CAUTION Your Avaya 1165E IP Deskphone is designed for use in an indoor environment only. Connecting the components of the IP Deskphone WARNING Your 1165E IP Deskphone is shipped with the base locked in position.
Appendix: Connecting the components Figure 40: Release the Avaya 1165E IP Deskphone from the stand Use the following steps to connect the components of your IP Deskphone. 1. Remove the stand cover. Pull upward on the center catch as indicated in preceding figure and remove the stand cover. The cable routing tracks are now accessible.
Appendix: Connecting the components Figure 41: Remove the stand cover 2. Your Avaya 1165E IP Deskphone can be powered by standard IEEE 802.3af Power over Ethernet (PoE) or by AC power. If using PoE, where power is delivered over the LAN cabling infrastructure to the phone (IEEE 802.3af), you do not require an AC adapter. To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6) and country-specific IEC cable, which are ordered separately.
Appendix: Connecting the components 3. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the IP Deskphone into the RJ-9 handset jack marked with the symbol. Form a small bend in the cable, and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, in the Handset cord exit in the stand base. 4.
Appendix: Connecting the components Figure 42: Cable routing tracks and mounting holes 8. Wall-mount your IP Deskphone (optional). Your Avaya 1165E IP Deskphone can be mounted either by: (Method A) using the mounting holes on the bottom of the IP Deskphone stand, or (Method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) CAT5e cable (not provided).
Appendix: Connecting the components need to remove the IP Deskphone from the wall to adjust the lower screws. When the lower screws are snug, install the IP Deskphone on the mounting screws, and then tighten the top screws. Method B: Attach a 15-cm (6-inch) CAT5e cable (not supplied), position the stand over the mounting rivets, and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand. 9. Replace the stand cover.
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Index Index A Camp-on, Forced 179 About the IP Phone 2004 12, 172, 244, 250 Centrex/Exchange Line Switchhook Flash 174 Active headset device 94 Change feature key labels 74 Advanced Diagnostic Tool 127 Charge a call or charge a forced call 174 Answer a call 144 Attendant Recall 148 AutoDial 137 AutoDial Transfer 172 Automatic Answerback 153 Automatic Wake-Up 206 Avaya Mobile Headset Adapter 97 B Background image 87 Backlight dim 86 Backlight timeout value 85 Buzz signal 173 C Call features 24 Cal
Index DN 245 Information display 245 Intercom call 142 E Internal Call Forward 159 Electronic Lock 162 Interrupted dial tone 246 Encrypted calling 29 Enhanced Override 178 L Enter key 18 Language 93 Entering and editing text 32 Language display 60 Expand key 18 Last Number Redial 140 Expansion Module bold font 88 Line (DN) key 16 External server applications 213 Local Diagnostics 121 Local Dialpad Tone 62 F Local Menu options 79 Feature display 245 Local Mode 203 Fixed key 245 Flexibl
Index O Secure your telephone 162 Off-hook 246 Security features 29 Off-hook dialing 129 Onhook Default Path 73 Self-labeled line/programmable feature keys 16 On-hook dialing 130 Services key 20, 247 Outline Font 88 Shared Directory Numbers 247 Override a busy signal 180 Shift/Outbox key 19 Speaker key 17 P Special dial tone 247 Paging tone 246 Special Prefix code (SPRE) 247 Personal Directory 134 Speed Call 140 Place a call on hold 145 Station Control Password (SCPW) 29, 247 Predial fe
Index V Virtual Office 193 Virtual Office login 194 Virtual Office logout 200 Virtual Office on your Remote telephone 196 Voice Call 183 Volume adjustment 58 Volume control bar 16 261
