Avaya 1150E IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.
© 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
content, in whole or in part, including any code and software unless expressly authorized by Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.
Revision history Revision history March 2013 Standard 06.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.6. May 2011 Standard 05.02. This document is up-issued to support changes in global power supply information. October 2010 Standard 05.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5. June 2010 Standard 04.02.
Revision history January 2009 Standard 01.08. This document is up-issued to reflect changes in the technical content found in the section “Connecting the components of the phone”. January 2009 Standard 01.07. This document is up-issued to add technical content to section “Additional Call Features”. October 2008 Standard 01.06. This document is up-issued to reflect changes in the technical content found in the “Using virtual office” section. April 2008 Standard 01.05.
Revision history October 2006 Standard 01.01. This document is up-issued to support Communication Server 1000 Release 4.5 software. This document was up-issued to 01.01 to reflect a change in technical content found in the Regulatory section.
Revision history 7
Contents Contents About the Avaya 1150E IP Deskphone . . . . . . . . . . . . . . . . 14 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Call features and Flexible Feature Codes . . . . . . . . . . . . .
Contents Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Adjusting the display screen contrast . . . . . . . . . . . . . . . . 69 Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Selecting date and time format . . . . . . . . . . . . . . . . . . . . 70 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 71 Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 71 Viewing phone information . . . . . . . . . .
Contents 8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 114 10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . 114 3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . 114 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Call Center Agent/Supervisor Features . . . . . . . . . . . . . . 117 Headset interface . . . . .
Contents Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Avaya 1150E IP Deskphone non-ACD call features . . . . 137 Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Using Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Using voice mail soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Using the Voice Messaging control screens . . . . . . . . . . . . . 165 Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 167 Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 198 Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 199 Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 199 Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 200 Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Legend . . . . . . . . . .
About the Avaya 1150E IP Deskphone About the Avaya 1150E IP Deskphone The Avaya 1150E IP Deskphone provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The Avaya Communication Server 1000 system automatically controls incoming call routing to answering positions, and can provide music or recorded announcements to waiting callers.
About the Avaya 1150E IP Deskphone Basic features The Avaya 1150E IP Deskphone supports the following features: • six self-labeled line/programmable with labels and indicators • four context-sensitive soft keys providing access to a maximum of nine features For information about context-sensitive soft keys, Features and Services Fundamentals (NN43001-106). Some Avaya 1150E IP Deskphone phones are not configured to support soft key functionality. Contact your system administrator.
About the Avaya 1150E IP Deskphone — In-Calls — Activity • eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED (configured by your system administrator): — Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergency — Answer Agent — Call Agent — Observe Agent — In-Calls • Call Duration Timer • Corporate Directory • Personal Directory • Redial List • Callers List • Password Administration • Virtual Office • Branch Office • integrated Gigabit E
About the Avaya 1150E IP Deskphone • automatic network configuration • Hearing Aid Compatibility (HAC) as per FCC Part 68 • wireless device support (Agent port, only) through Bluetooth 1.
About the Avaya 1150E IP Deskphone Figure 2: Avaya 1150E IP Deskphone 18
About the Avaya 1150E IP Deskphone Telephone controls This section describes the controls on your Avaya 1150E IP Deskphone. In some geographic regions, the Avaya 1150E IP Deskphone is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services). Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature.
About the Avaya 1150E IP Deskphone (Volume +) (Volume -) Use the Volume control buttons to adjust the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to decrease the volume. Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.
About the Avaya 1150E IP Deskphone Feature key (reserved for future use) Activity key (reserved for future use) Use the Goodbye key to terminate an active call. Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation. Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.
About the Avaya 1150E IP Deskphone Press the Make Busy key to log out of the ACD queue and agent position. Press the Not Ready key to exit the ACD queue without logging out. Press the In-Calls key to answer incoming ACD calls. When a message is waiting, or there is an incoming call, the red Message Waiting\Incoming Call Indicator LED at the top center of the IP Deskphone flashes. The flash cadence for each alert is different.
About the Avaya 1150E IP Deskphone Press the Services key and use the navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Headset Type — Call Log Options — Ring type — Call Timer — Call Indicator Light — Change Feature Key Label — Name Display Format — Live Dialpad Press the (Quit) key to exit an active menu or dialog.
About the Avaya 1150E IP Deskphone • Password Admin: — Station Control Password (continued) Note: The Password Admin menu is not available on all Avaya 1150E IP Deskphone phones. Consult your system administrator. • Display Network Diagnostics Utilities Note: Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
About the Avaya 1150E IP Deskphone Press the Message/Inbox key to access your voice mailbox. Note: This function is not available on all phones; consult your system administrator. The following telephone controls are Avaya 1150E IP Deskphone Supervisor phones only. Press the Ans Emerg key to join the agent in an emergency situation call. Press the Interflow key to forward calls to a predefined target queue when the call backlog, or the waiting time in the queue exceeds a set threshold.
About the Avaya 1150E IP Deskphone Telephone display Your Avaya 1150E IP Deskphone has three display areas: • The upper display area provides line and feature key status. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and telephone information. • The lower display area provides feature soft key label information.
About the Avaya 1150E IP Deskphone Call features and Flexible Feature Codes Some features are not available on all telephones. Call features and Flexible Feature Codes (FFC) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone.
About the Avaya 1150E IP Deskphone WML Browser support The 1150 IP Deskphone includes a WML Browser. This browser supports the display of WML pages containing text and images from your administrator. You can also use it in the same way as you would use a browser on a smartphone. One or more tones may precede content displayed in the WML Browser. There are two modes of content display: normal and barge.
About the Avaya 1150E IP Deskphone • Refresh: Pressing this soft key causes the current page to reload, including a complete refresh of the deck. • Cancel: Pressing this soft key causes the active WML page request to be cancelled. The displayed WML page can have its own soft keys. These additional soft keys can span multiple levels, so you use the More soft key to display the next level of soft keys. The following table describes some of the typical conditions and the soft keys displayed.
About the Avaya 1150E IP Deskphone Table 1: WML softkey display Soft key 1 Soft key 2 Soft key 3 Soft key 4 Page Loaded, WML Home configured, two page-defined soft keys Home Refresh Page Loaded, WML Home configured, three page-defined soft keys More Home Refresh (blank) More Page Loaded, WML Home configured, four page-defined soft keys
About the Avaya 1150E IP Deskphone and select it to place a call; the web browser screen does not display during the call. Use the up and down arrow keys to highlight items on a page. The browser tracks a history of the pages displayed. When the history has items to display, you can see left and right arrows in the bottom right corner of the display; these arrows indicate the directions available for moving over the display.
About the Avaya 1150E IP Deskphone • password-protected telephone features (for example, Personal Directory, Redial List, and Callers List) Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. To change your SCPW: 1. Press the Services key. (Services) 2. Press the Up/Down keys to scroll and highlight Password Admin. 3. Press the Send/Enter key. 4. Use the dialpad to enter your password at the prompt. 5.
About the Avaya 1150E IP Deskphone 8. Press the Select soft key to accept the new password. If you are locked out of your Avaya 1150E IP Deskphone, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1. Press the Directory key. (Directory) 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3.
About the Avaya 1150E IP Deskphone or 6. Choose one of the following contextsensitive soft keys: — Yes to accept the selection — No to return to the Directory menu 7. Press the Done soft key.
Entering and editing text Entering and editing text You can enter and edit text on your Avaya 1150E IP Deskphone using the following methods: • “Entering text using the telephone dialpad” on page 36 • “Editing text using the context-sensitive soft keys” on page 36 The use of any of these methods for text entry or editing depends on the application. Table 2 shows the applications and input devices that you can use for text entry.
Entering and editing text When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 3 shows the function keys and their associated action during telephone calls.
Entering and editing text To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory. To edit text with the context-sensitive soft keys: 1. Press the Edit soft key. 2. Press the Left/Right navigation keys to move through the text. 3. Select the appropriate editing soft key for the operation you want to perform. 4. If the character you want is not visible, press the More...
Entering and editing text Table 4: Editing context-sensitive soft key description (Part 2 of 2) Soft key Description Done/Select/Enter Varies, depending on the state of your phone. More.. Access additional context-sensitive soft keys.
Connecting the components Connecting the components Figure 4 on page 39 shows connections on the Avaya 1150E IP Deskphone. Figure 4: Avaya 1150E IP Deskphone connections WARNING Ensure that the protective rubber cap on the Avaya 1150E IP Deskphone Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Accessory Expansion Module connector to this port can cause damage to the phone.
Connecting the components Before you begin CAUTION Damage to Equipment Do not plug your Avaya 1150E IP Deskphone into a regular telephone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack. CAUTION Your Avaya 1150E IP Deskphone is designed for use in an indoor environment only.
Connecting the components Figure 5: Removing the stand 2. Connect the global power supply (optional). Connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand. WARNING Use only the approved Avaya Global Power Supply with your 1150E IP Deskphone. Note 1: Your Avaya 1150E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power.
Connecting the components over the CAT5 cable, your connected LAN must support PoE. If you use PoE, you do not require an AC adapter. Note 2: You must use CAT5e (or later) cables if you want to use gigabit Ethernet. 3. Install the headset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symbol ).
Connecting the components Figure 6: Cable routing tracks 7. Wall-mount your phone (optional). Your Avaya 1150E IP Deskphone can be mounted either: — using the mounting holes on the bottom of the phone stand (Method A), or — using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided) (Method B).
Connecting the components Method A: Press the wall-mount lever, and pull the phone away from the stand as shown in Figure 6: “Cable routing tracks” on page 43. Using the stand cover (the part you removed in step 1), mark the wallmount holes by pressing the bottom of the stand cover firmly against the wall in the location where you want to install the phone. Four small pins on the bottom of the stand cover make marks on the wall.
Virtual Private Network Virtual Private Network A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the Internet, to provide you with secure access to the private network of your organization. The IP Deskphone VPN feature allows you to connect to your organization’s private network from a public or remote network. For example, you can use your home public Internet connection to connect to your organization’s private network.
Virtual Private Network • .bin files (for example: 0625C7C) • Java Virtual Machine (JVM) version 1.2 or later must be installed on your PC. Check Start, Settings, Control Panel, Java to see if JVM is installed on your machine and the version of it. If it is not installed, contact your system administration to help you to install it. To download the latest JVM, go to www.java.com.
Virtual Private Network Figure 7: IP Deskphone connected to the modem Figure 8: IP Deskphone connected to the router 47
Virtual Private Network Figure 9: IP Deskphone connected to the wireless access point and modem Note: If your home network is not configured as shown in the above figures, contact your system administrator for assistance. Note: You cannot connect multiple PCs directly to the PC port on the IP Deskphone. Note: The Avaya Phone VPN Configuration Wizard requires direct communication with the IP Deskphone on the network.
Virtual Private Network MAC Address based Priority, and IP Address based Priority. To configure QoS, see your router documentation. Installing and configuring VPN Use the following procedure to install and configure VPN on your IP Deskphone. Note: Depending on the version of software installed on your IP Deskphone, you may need to upgrade the software on the IP Deskphone prior to configuring the VPN feature. To install and configure VPN 1.
Virtual Private Network Figure 10: Welcome & language selection window 4. Select your language preference.
Virtual Private Network • Hungarian • Italian • Japanese - Katakana • Japanese - Kanji • Korean • Latvian • Norwegian • Polish • Portuguese • Russian • Spanish • Swedish •Turkish 5. Click Next. The Equipment Setup and VPN window appears, as shown in Figure 11 on page 52.
Virtual Private Network Figure 11: Equipment Setup and VPN window 6. Verify that the modem, IP Deskphone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. See Figure 4, "Avaya 1150E IP Deskphone connections", on page 39 to confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correctly. Note: Connect the IP Deskphone LAN Ethernet port, marked with the % symbol on the back of the phone to your network equipment only.
Virtual Private Network Figure 12: Locate Data Files window 9. If the wizard was not able to locate the files, click Browse to locate the provisioning files provided by your network administrator. 10. Click Next. The Prepare Phone for Configuration window appears as shown in Figure 13 on page 54.
Virtual Private Network Figure 13: Prepare Phone for Configuration window 11. Power on your IP Deskphone. 12. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order. Mute Mute Note: Depending on the current software version on the IP Deskphone “Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below. 13. Verify that the IP Deskphone displays Listening Mode.
Virtual Private Network If the IP Deskphone does not display Listening Mode then your IP Deskphone requires a software upgrade in order to proceed. Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone. The Prepare Phone for Configuration (Try again) window appears, as shown in Figure 14 on page 55. Figure 14: Prepare Phone for Configuration (Try again) window a. Power off your IP Deskphone and power it back on again. 14.
Virtual Private Network b. If the IP Deskphone displays Listening Mode, click Yes and go to Step 15 on page 59. OR If the IP Deskphone does not display Listening Mode then your IP Deskphone requires a software upgrade in order to proceed. Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone. The Prepare Phone for Configuration window appears as shown in Figure 15 on page 56. Figure 15: Prepare Phone for Configuration window c.
Virtual Private Network For information about entering and editing text in the Local menu, see “Configuring Local Menu options” on page 89. d. If you are able to navigate to the Provision: or (TFTP IP:) parameter, and edit this field, click Yes. The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in Figure 17 on page 58.
Virtual Private Network f. Press the Config soft key on the IP Deskphone. Navigate to the Provision: item. Note: If you can locate the existing provisioning server address, write it down so you can revert to it after you complete this procedure, then click Yes. Observe the Provision: or (TFTP IP) address, as shown in Figure 17 on page 58. This is the IP Address of your PC running the Wizard tool. Use the IP Deskphone keypad to enter the Provision: or (TFTP IP) address of the provisioning server.
Virtual Private Network Click No to return to the Prepare Phone for Configuration window shown in Figure 15 on page 56. g. To reset the IP Deskphone and begin the software update, press the Apply&Reset key on the IP Deskphone. The progress bar displays the percent complete of the software transfer. h. Restart your IP Deskphone. i. Click Next. j. Go back to Step 12 on page 54 and repeat the steps. 15.
Virtual Private Network Figure 18: Autodiscover Phone window 16. Click Next. If more than one connected IP Deskphone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 19 on page 61.
Virtual Private Network Figure 19: Autodiscover Phone (more than one phone was discovered) window a. Obtain the MAC address of the IP Deskphone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Deskphone. b. Select the IP Deskphone to configure from the drop-down list. c. Click Next. 17.
Virtual Private Network Figure 20: Configure phone window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 21 on page 63.
Virtual Private Network Figure 21: Confirmation & Finish window 19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system. This information is provided by your system administrator. The following list provides character key mappings. 63 Key Generates 0 0 1 _-.
Virtual Private Network Key Generates 6 mnoMNO6 7 pqrsPQRS7 8 RUVTUV8 9 wxyzWXYZ 9 * ., - + = ^ ; : ‘ \ “ * # {}|()<>[]# a. Look for the following information on the IP Deskphone display: — Date — Time — Type of call server — Directory number b. Lift the IP Deskphone handset and listen for a dial tone.
Configuring Telephone Options Configuring Telephone Options The Avaya 1150E IP Deskphone allows you to customize certain characteristics. Screen prompts take you step-by-step through procedures to keep you informed on the status of various settings. The Avaya 1150E IP Deskphone Services menu lists the following submenus: • The Telephone Options menu enables you or your system administrator to configure phone preferences. The Telephone Options menu offers the options shown in Figure 22 on page 65.
Configuring Telephone Options Note: When an option has a sublist, an ellipsis (...) appears after the option.
Configuring Telephone Options 2. Press the Up/Down navigation keys to scroll and highlight Telephone Options. 3. Press the Send/Enter key. 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Send/Enter key. The display provides information required to adjust your selection. 6. Choose one of the following: or — Press the Select soft key to save changes and return to the Telephone Options menu.
Configuring Telephone Options Adjusting the volume To adjust the volume, press the Services key and select Telephone Options, and select Volume adjustment... To adjust the volume: 1. Press the Up/Down navigation keys to scroll and highlight one of the following: — Headset talk — Ringer — Headset listen — Buzzer 2. Press the Send/Enter key. or 3. To increase or decrease the volume, do one of the following: — Press the Down and Up contextsensitive soft keys.
Configuring Telephone Options Adjusting the display screen contrast To adjust the LCD screen contrast, press the Services key, select Telephone Options, and select Contrast adjustment. Note 1: If you have an Expansion Module for the Avaya 1150E IP Deskphone attached to your phone, adjusting the phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module.
Configuring Telephone Options If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password. Note: This language setting controls the language used by features on your phone only.
Configuring Telephone Options 2. Choose one of the following: — Press the Select soft key to save the format and return to the Telephone Options menu. or — Press the Cancel soft key to keep existing configurations. Accessing display diagnostics The Display diagnostics option tests the phone display screen and indicator lights.To access Display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics. To use Display diagnostics: 1.
Configuring Telephone Options To choose a local dialpad tone: 1. Press the Up/Down navigation keys to scroll and highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys — DTMF to turn on a separate DTMF tone for each key 2. Choose one of the following: — Press the Select soft key to save the tone selection and return to the Telephone Options menu. or — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 2. Press the Cancel soft key to return to the Telephone Options menu. Diagnostics The Diagnostics option displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or transmit) • QOS Stats To view diagnostic information, press the Services key, select Telephone Options, and select Diagnostics.
Configuring Telephone Options To select a headset type, press the Services key, select Telephone Options, and select Headset Type. To select a headset type: 1. Press the Up/Down navigation keys to scroll and highlight Headset Type. 2. Press the Send/Enter key. 3. Press the Up/Down navigation keys to scroll and highlight a headset type. 4. Choose one of the following: or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options To log only unanswered calls, press the Services key, select Telephone Options, and select Call Log Options from the main menu. To log only unanswered calls: 1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option. 2. Press the Send/Enter key. 3. Press the Up/Down navigation keys to scroll and highlight Log unanswered calls. 4. Choose one of the following: or — Press the Select soft key to save the configuration.
Configuring Telephone Options • Press the Cancel soft key to keep existing configurations. Configuring New Call Indication You can configure your Avaya 1150E IP Deskphone to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone Options, and select Call Log Option. To configure New Call Indication: 1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option. 2.
Configuring Telephone Options Configuring Preferred Name Match You can configure your Avaya 1150E IP Deskphone to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the Services key, select Telephone Options, and select Call Log Option. To configure Preferred Name Match: 1. Press the Up/Down navigation keys to scroll and highlight Preferred Name Match. 2. Press the Send/Enter key. 3.
Configuring Telephone Options This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Services key, select Telephone Options, and select Call Log Option. To configure default area codes (maximum of three): 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2. Press the Send/Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4.
Configuring Telephone Options To edit area code display: 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2. Press the Send/Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Send/Enter key. 5. Use the dialpad to edit the number. 6. Choose one of the following: or — Press the Select soft key to save the configuration.
Configuring Telephone Options To select a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. 2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: — Press the Select soft key to save the ring type and return to the Telephone Options menu. — Press the Stop soft key and use the Up/Down navigation keys to select a different ring type. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 2. Choose one of the following: or — Press the Select soft key to save the configuration and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Setting the call indicator light To select a headset type, press the Services key, select Telephone Options, and select Call Indicator Light. To turn the call indicator light on or off: 1. Press the Up/Down navigation keys to scroll and highlight Headset Type. 2.
Configuring Telephone Options individually). To rename feature key labels, press the Services key, select Telephone Options, and select Change feature key labels. If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password.
Configuring Telephone Options To restore the default labels: To restore feature key labels, press the Services key, select Telephone Options, and select Change feature key labels. 1. Press the Send/Enter key. 2. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels — Press the Yes soft key to change all feature keys to default values. b. Restore one key label — Press the Select soft key. — Press the feature key.
Configuring Telephone Options To configure name display format: 1. Press the Up/Down navigation keys to scroll and highlight Name display format. 2. Press the Send/Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 2. Press the Send/Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — On — Off (default) 4. Choose one of the following: or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options Using the Password Admin menu The Password Admin menu allows you to set or change your SCPW and to enable or disable Password Protection. To change your SCPW: 1. Press the Services key. 2. Press the Up/Down keys to scroll and highlight Password Admin. 3. Press the Send/Enter key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password. 6. Press the Send/Enter key. 7.
Configuring Telephone Options 8. Press the Select soft key to accept the new password. Note: If you are locked out of your Avaya 1150E IP Deskphone, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off. To turn Password Protection on or off: 1. Press the Directory key. 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3.
Configuring Telephone Options or 6. Choose one of the following contextsensitive soft keys: — Yes to accept the selection — No to return to the Directory menu 7. Press the Done soft key.
Configuring Local Menu options Configuring Local Menu options Note: Many of the options discussed in this section are for administrator use only; do not make any changes unless instructed by an administrator. Your system administrator can establish a password for the Local Tools menu. In that case, a password prompt dialog box appears when you attempt to access the Local Tools menu. You must then type the correct password, using the dial pad, and press the Enter key to access the Local Tools menu.
Configuring Local Menu options Table 5: Navigation key functions in menus (Part 2 of 2) Key Function Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item Enter digits on the dialpad Select the associated menu item Stop soft key Close the menu The key functions in dialog boxes are described in Table 6.
Configuring Local Menu options Table 7: Navigation key functions in Edit mode (Part 2 of 2) Key Function Right arrow key Select the current list item Move the cursor to the right Left arrow key Delete a character in the edit field Enter key Select the highlighted item in the Exit edit mode box Enter characters or digits on the dialpad Insert characters or digits at the current cursor position If you are using a USB mouse, right-click on the Telephony screen to open the Local Tools menu, and click
Configuring Local Menu options To adjust Contrast or Sleep settings, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1. Preferences, and then press the 1 key on the dialpad to select 1. Display Settings. To adjust Contrast or Sleep settings: 1. Press the Up/Down arrow keys to scroll up or down, and highlight one of the following: — Contrast — Sleep Sleep appears in the format xxx, where xxx is a time in minutes or hours. 2. Press the Enter key. 3.
Configuring Local Menu options Changing 2. Language Use the Preferences menu item to configure local preferences. Use the Language... tool to select the language used on your phone. Note: This language setting controls the language used in the local menus on your phone only.
Configuring Local Menu options To select the Active Headset Device, press the Enter key. Press the Up/ Down navigation keys to select the desired headset. To select the active headset device 1. Press the Up/Down navigation keys to scroll up or down, and highlight the Headsets... menu. 2. Choose one of the following: — Press the Select soft key to save the desired headset and return to the Telephone Options menu. or — Press the Cancel soft key to keep existing configurations.
Configuring Local Menu options 2. Select the Enable HID Commands checkbox. 3. Choose one of the following: or — Press the Select soft key to save the desired selection and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. 4. Press the Exit soft key to exit to the main display. Changes are saved automatically. Enabling USB Headset The wireless USB headset support included in UNIStim firmware release 3.
Configuring Local Menu options 1. Choose the Headset... option in the Preferences menu of the Avaya 1150E IP Deskphone. See the following figure. Making a change in the Headsets... menu page takes affect immediately, but only temporarily, depending on what further action is taken. 2. Press the Apply button to make the changes permanent. 3. Press Cancel button to discard any changes.
Configuring Local Menu options 4. Select the appropriate headset type in the Active Headset Device field from a list of Wired, USB, or Bluetooth as depicted in the following figure. 5. Select the Enable HID Commands check box to provide full HID for supported headsets. 6. Select the Headset type from the following list of headsets.
Configuring Local Menu options You can select the headset type and configure as the active headset device regardless of whether the headset is connected or not. Note: You can select the Headset Type only for the Avaya USB Headset Adapters. If the Avaya USB Headset Adapter is not detected, the Headset Type selection is disabled and cannot be modified. 7. Select the Back Light check box to control the backlight on the Avaya USB Headset Adapters. (This check box is selected by default.
Configuring Local Menu options • Changes have occurred regarding the provisioning of Bluetooth on the IP Deskphone 1150E. With UNIStim 3.1, the Bluetooth Setup page no longer provides the option to select Bluetooth headset as this choice is moved to the Headsets menu. • Users of USB Audio, when connected to a BCM system, may experience constant beeping from the wireless headsets, if the user inadvertently hits a call control keys in error.
Configuring Local Menu options the dialpad to select 1. Preferences, and then press the 3 key on the dialpad to select 3. Headsets... Note: The Headset type and Backlight options are only available when MHA is attached. Table 7 describes the features of the Avaya Mobile Headset Adapter. Table 8: Avaya Mobile Headset Adaptor elements and functions Key Function Answer key Press to answer an incoming call. If there is no incoming call, the Avaya 1140E IP Deskphone selects a line and you hear a dial tone.
Configuring Local Menu options the Headset key to open the Bluetooth Setup dialog box. You must be familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box. The Bluetooth Setup menu entry is not available on all phones. If the Bluetooth Setup menu entry appears dimmed, or fails to open when you double press the Headset key, the feature is not enabled on your phone.
Configuring Local Menu options 3. Put your Bluetooth technology headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.
Configuring Local Menu options 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. c. Press the Enter key. The message "Searching…." appears. It can take up to two minutes for the search to complete.
Configuring Local Menu options 5. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears. 6. Choose one of the following: • If the name of your headset appears in the Found: box, proceed to step 7. • If your headset is not displayed in the Found: box, select your headset from the list, as follows: a.
Configuring Local Menu options 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and then press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headset and then press the Enter key. Check your headset documentation to find its PIN (sometimes called a passkey). Typically this value is 0000.
Configuring Local Menu options 8. Choose one of the following: • If the headset is successfully paired with your phone, proceed to step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item. If pairing is successful, the message "Pair completed" also appears at the bottom of the screen. • If the headset is not successfully paired with your phone, an error message appears at the bottom of the screen.
Configuring Local Menu options 9. Choose one of the following: • If the name of your headset appears in the Paired: box, proceed to step 10. • If more than one device is paired, and the one you wish to use is not shown in the Paired: box, navigate to the one you want, as follows: a. Press the Right navigation key one or more times to highlight the Paired: box. Press the Enter key to start the edit mode. b. Press the Up/Down navigation keys to open the list.
Configuring Local Menu options 10. Choose one of the following: • If only one headset is paired, proceed to step 11. • If more than one wireless headset is paired, the first headset paired is automatically made the active device. To make a different headset active, do the following. — Press the Right navigation key one or more times to highlight the Set button (next to the Set Active Device item). — Press the Enter soft key. The message "Set active: “device name” appears.
Configuring Local Menu options If the base is powered off, the headset is only paired to the Avaya 1150E IP Deskphone and pressing the "telephone" key connects you to the Avaya 1150E IP Deskphone. Note: Unless you need to dual pair a headset, operating the headset with the Avaya 1150E IP Deskphone is simpler if the headset is only used with its charging-only base. The desktop IP Deskphone base should be powered off if it is not in use.
Configuring Local Menu options 2. Press the Left/Right navigation key to select the “Use BT Headset” item. 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. This option is on (o) by default. To unpair a wireless headset: (Headset) 1. Double-press the Headset key to open the Bluetooth Setup dialog box. 2. Press the Right navigation key to select the Paired: item.
Configuring Local Menu options 3. Choose one of the following: • If the name of your headset appears in the Paired box, proceed to step 5. • If more than one device is paired, and your headset is not already displayed in the Paired box, do the following: a. Press the Right navigation key one or more times to highlight the Paired: box. Press the Enter key to open edit mode. b. Press the Up/Down navigation keys to open the list.
Configuring Local Menu options 2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics submenu offers the following choices: • “1. IP Set Information” on page 112 • “2. Network Diagnostic Tools” on page 112 • “3. Ethernet Statistics” on page 112 • “4. IP Network Statistics” on page 113 • “5. USB Devices” on page 113 • “6. Advanced Diag Tools” on page 113 • “7. License Information” on page 113 • “8. VPN Information” on page 113 • “9.
Configuring Local Menu options 4. IP Network Statistics A system administrator can use the IP Networks Statistics menu to view reports about network operation. 5. USB Devices The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your Avaya 1150E IP Deskphone automatically detects USB devices when you connect them to the USB port in the back of the IP Deskphone.
Configuring Local Menu options 9. Certificate Information A system administrator can use the Certificate Information menu to view certificate information. 10. DHCP Information A system administrator can use the DHCP Information menu to view license information. 3. Network Configuration menu A system administrator can use the Network Configuration tool, which displays information that was configured when the IP Deskphone was installed.
Configuring Local Menu options 5. Press Apply. The phone reboots. To configure the WML Browser: You will need information from your administrator in order to configure the browser. Your administrator may have already configured this information for you. 1. Press the Services key twice. 2. Enter the Admin password. 3. Select Network Configuration. 4. Scroll down to the WML Browser section. 5. If a proxy is required for the WML Browser, in the Proxy field, enter the WML proxy server IP address or DNS name.
Configuring Local Menu options 4. Lock Menu A system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes.
Call Center Agent/Supervisor Features Call Center Agent/Supervisor Features This section describes features and procedures common to both the Call Center Agent and the Call Center Supervisor. Headset interface Note: Refer to your distributor for recommended headset types for use with the Avaya 1150E IP Deskphone. Test your headset before using the phone to receive calls. In a noisy environment, an amplified headset is an option.
Call Center Agent/Supervisor Features Login with Agent ID and Multiple Queue Assignment (MQA) The process of logging in using MQA consists of entering your four digit Agent ID followed by a Supervisor ID (if your queue requires one) followed by up to five ACD DNs and priority values (if priority values are being used) terminated by ##. To choose the default Priority or Supervisor ID, enter # instead of a Priority entry or a Supervisor ID entry.
Call Center Agent/Supervisor Features 2.
Call Center Agent/Supervisor Features To correct errors during the login procedure: 1. Dial 0# to correct the previous entry. The Supervisor ID, ACD DNs, and Priorities can be re-entered (see the example below). Example To re-enter ACD DN 1 without using Priority (press #0# to correct ACD DN 1): Dial your Agent ID #Supervisor ID # ACD DN 1 #0#ACD DN 1 # ACD DN 2 #ACD DN 3 #ACD DN 4 # ACD DN 5 # #.
Call Center Agent/Supervisor Features Agent logout To logout: 1. Press the Make Busy Key and disconnect the headset. The LED indicator lights steadily. Note 1: If you press the Make Busy Key again, the LED indicator will turn off. At this point your phone can accept nonACD calls, but you are logged out of the queue. Note 2: If you press the Make Busy Key while on an ACD call, you will be logged out automatically when the call is finished.
Call Center Agent features Call Center Agent features This section explains the features that are available to ACD agent positions. Use Activity Code This feature allows you to record the type of activity you are performing. On the Meridian 1, use the Activity Key and activity codes.The Meridian 1 tracks items such as the number of specific types of calls and the holding times for these calls. To capture activities: 1. Press the Activity key. 2.
Call Center Agent features Note: If you have the handset option and you pick up the handset, you must also press a DN key, otherwise the handset is not operable. You can terminate a call by replacing the handset in the cradle. The phone rings and the In-Callsindicator flashes: 1. Press the In-Calls Key. The caller is connected and the indicator lights continuously. To end an ACD call: 1. Press the In-Calls Key. The caller is disconnected and the indicator light turns off. or Press the Goodbye Key.
Call Center Agent features The Emergency Key When you have an emergency situation: 1. Press the Emergency Key. The indicator flashes while your supervisor is called. When your supervisor picks up the call, theLED indicator lights continuously and you have a three-way conference. Note: The display shows information about the call. Before you press the Emergency Key, write down this information for future reference. Use Not Ready Use the Not Ready Key, when performing post-call work.
Call Center Agent features Activate Make Set Busy Make Set Busy allows you to make your phone appear busy to all callers. To activate Make Set Busy: 1. Press the Make Busy Key. To deactivate Make Set Busy: 1. Press the Make Busy Key a second time. Making non-ACD calls An Individual DN allows you to make outgoing calls and to receive nonACD incoming calls. If you do not have an active call when the LCD indicator flashes, you can press the corresponding Individual DN Key and answer the call.
Call Center Agent features To answer a non-ACD call: 1. Press the DN Key next to the flashing indicator. You are connected to your non-ACD caller. Contact your supervisor To answer your supervisor when your phone rings and the Supervisor indicator flashes: 1. Press the Supervisor Key. If you are on a call and hear a buzz and the Supervisor indicator flashes: 1. Press the Hold Key. 2. Press the Supervisor Key. To call your supervisor: 1. Press the Supervisor Key.
Call Center Agent features To Conference your Supervisor during a call in progress: 1. Press the Supervisor Key. The caller is on hold and you can talk privately with your supervisor. 2. Press the Supervisor Key a second time to have a three-way conversation with the supervisor and the caller. To Transfer to a supervisor, during a call in progress: 1. Press the Supervisor Key. The caller is on hold and you can talk privately with your supervisor. 2.
Call Center Agent features 2. Disconnect the headset before you leave. Note: Some headsets have a quick disconnect feature. You can do a quick disconnect instead of disconnecting the headset. To Walkaway while in Not Ready mode (Not Ready LED or LCD indicator is on, and Not Ready is shown on the display): 1. Press the Not Ready Key. 2. Press the Hold Key. 3. Disconnect the headset. To return from Walkaway: 1. Connect the headset.
Call Center Agent features 1. Press the key next to the flashing indicator. Note 1: If a caller disconnects before you return from Walkaway, the Not Ready indicator flashes. When you return from Walkaway, you are in Not Ready mode. Note 2: Even if you are using the optional handset, you must disconnect the headset to activate walkaway mode. There is not a quick disconnect for the handset.
Call Center Supervisor Features Call Center Supervisor Features In addition to the features described in this section, your network administrator can assign any feature listed in the “Agent features” section to a supervisor's phone (except Supervisor). Agent Keys Agent Keys allow you to connect, observe, or monitor the status of each Agent position. Each Agent Key is linked to a particular agent position and can be used along with the Call Agent or Observe Agent Keys.
Call Center Supervisor Features Answer Agent When your phone rings and the Answer Agent indicator flashes: 1. Press the Answer Agent Key. Your position goes into Not Ready state and you are connected to the agent. To disconnect an agent call: 1. Press the Goodbye Key. Answer Emergency When your phone buzzes and the Answer Emergency indicator flashes: 1. Press the Hold Key if you intend to return to the call in progress. 2. Press the Answer Emergency Key.
Call Center Supervisor Features Call Agent To call an agent: 1. Press Call Agent Key, your position goes into the Not Ready state. 2. Press the Agent Key assigned to the agent or 3. Dial the agent's position ID. Note: To talk to another agent repeat steps one and two or press the Agent Key for the next agent. To leave Call Agent state: 1. Press the Goodbye Key.
Call Center Supervisor Features To use the Supervisor Talk/Listen feature: 1. Plug your headset into the agent phone. To use the Supervisor Observe feature for a two way conversation: 1. Press the Supervisor Key. The LED lights continuously and the supervisor can participate in the conversation. To mute the Supervisor headset: 1. Press the Supervisor Key a second time to put the supervisor headset on mute. The LED turns off. Observe Agent To observe an agent: 1. Press the Observe Agent Key.
Call Center Supervisor Features Note: You cannot observe an agent if the agent's call is on hold or if no calls are in progress. To talk to an agent you are observing: 1. Press the Observe Agent Key. You now have a conference with the agent and the caller. To leave the Observe state: 1. Press the Goodbye Key.
Call Center Supervisor Features Interflow When the call backlog or the waiting time in the queue exceeds a set threshold, Interflow forwards calls to a predefined target queue. The supervisor activates Interflow when the waiting time for the queue exceeds its threshold. To activate Interflow: 1. Press the Interflow Key. The indicator flashes and excess calls are routed to the destination. To stop Interflow: 1. Press the Interflow Key again. Night Service To enter Night Service: 1.
Call Center Supervisor Features To transition to Night Service: 1. Press the Night Key and dial8 (8=T for Transition). The indicator flashes. Calls in the queue remain in the queue and new calls receive Night Service. To exit Night Service: 1. Press the Night Key and dial3 (3=D for Day). The indicator flashes. New calls enter the queue.
Avaya 1150E IP Deskphone non-ACD call features Avaya 1150E IP Deskphone nonACD call features This section describes non-ACD features commonly used for call processing. Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you. To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC).
Avaya 1150E IP Deskphone non-ACD call features 2. Dial the number. Note: If you are on a call on your Individual Line (DN) and your phone is not in Not Ready or Make Busy state, your call is automatically placed on hold when an ACD call rings your phone enabling you to answer the ACD In-Calls line. However, if you are on an ACD call and a call comes in on your Individual Line (DN), you cannot put your ACD call on hold to answer the call on your Individual Line (DN).
Avaya 1150E IP Deskphone non-ACD call features Using Auto Dial Auto Dial lets you dedicate a feature key to a specific phone number. When the Auto Dial Key is pressed, the number is dialed automatically. To use Auto Dial: 1. Press an Individual Line (DN) Key. 2. Press the associated Auto Dial Key. Note: The number is dialed automatically. To display the Auto Dial number: 1. Press the Display Key. 2. Press the configured Auto Dial Key. The number appears on the display.
Avaya 1150E IP Deskphone non-ACD call features 3. Press the Auto Dial Key again. The number is stored on the key. To change the key label “”, select from the Options List menu. Please see “Changing feature key labels” on page 81 for detailed instructions. Using Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their phone.
Avaya 1150E IP Deskphone non-ACD call features 2. Press the Ring Call Key. To cancel Ring Again before notification: 1. Press the Cancel Ring Again Key. The screen displays . Using Last Number Redial Last Number Redial allows you to automatically redial the last number you dialed. This feature must be enabled by your network administrator. To use Last Number Redial: 1. Press an Individual Line (DN) Key. 2. Press the Individual Line (DN) Key again.
Avaya 1150E IP Deskphone non-ACD call features To store or change a Speed Call number: 1. Press the Speed Call Controller Key. The screen displays . 2. Dial a one, two, or three digit code. Use the Delete Key if you make a mistake. Use the Cancel Key to leave the screen without storing a speed call number. A dash is automatically inserted after the required number of digits have been entered. 3. Dial the associated phone number. Use the Delete Key if you make a mistake.
Avaya 1150E IP Deskphone non-ACD call features 2. Press the Speed Call Controller Key or the Speed Call User Key. The screen displays . or 3. Dial the Speed Call code assigned to the phone number. The number is automatically dialed. Using System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your phone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator.
Avaya 1150E IP Deskphone non-ACD call features 3. Dial the Speed Call code assigned to the phone number. The number is automatically dialed. Using Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box. To use Hot Line: 1. Press the Hot Line Key.
Avaya 1150E IP Deskphone non-ACD call features 3. Dial the one or two digit code for the intercom group member you want to call. To answer an Intercom call while on a line other than your Intercom group line: 1. Press the Hold Key to put the current call on hold. or Press the Goodbye Key to end the call. 2. Press the Intercom Key and begin to speak. Answering a call When you receive an incoming call on an Individual Line (DN), your phone rings and the LCD indicator flashes.
Avaya 1150E IP Deskphone non-ACD call features While on an active call This section describes features that you can use while on an active call on an Individual Line (DN). To place a call on Hold: Use the Hold feature when you are talking with one party and a second call comes in on a second Individual Line (DN). You can answer the second call and retain the original call by putting it on Hold. 1. Press the Hold Key. The LCD indicator flashes beside the line on hold.
Avaya 1150E IP Deskphone non-ACD call features Transferring a call Use the Transfer feature to redirect a call to a third party. To use the Transfer feature: 1. Press the Transfer Key. The other party is on hold and you receive a dial tone. The screen displays . 2. Dial the number of the phone where the call is to be transferred. or 3. When the number rings or a person answers, press the Transfer key to connect the calling party.
Avaya 1150E IP Deskphone non-ACD call features Using Timed Reminder Recall Timed Reminder Recall gives you a reminder tone when a call you transferred is not answered. To use Timed Reminder Recall: 1. Press the Transfer Key. The call is put on hold. 2. Dial the number where you want to transfer the call. 3. Press the Transfer Key again. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your phone rings: 1.
Avaya 1150E IP Deskphone non-ACD call features Using Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant. To contact the attendant while on a call: 1. Press the Attendant Recall Key while on a call. Stay on the line until the attendant answers. 2. Press the Goodbye key. The caller remains connected to the attendant.
Avaya 1150E IP Deskphone non-ACD call features To park a call on a DN other than the System Park DN: 1. Press the Park Key. The screen displays (Where represents the default System Park DN). 2. Dial the DN where you want to park the call. When you begin dialing, the screen displays . When you have completed dialing the call park DN, the screen displays . 3. Press the OK Key. The call parks on the selected DN.
Avaya 1150E IP Deskphone non-ACD call features Calling Party Number/Charge Account The Calling Party Number/Charge Account feature allows you to record a caller’s number or charge account number for accounting purposes while on an established call. To record the calling party number or charge account number: 1. Press the Charge Key. The screen displays . 2. Press the Account Key. The screen displays .
Avaya 1150E IP Deskphone non-ACD call features To view the name of a second caller while on a call in progress: 1. Press the Display Key. 2. Press the flashing Individual Line (DN) Key. The call waiting information appears on the display. Note 1: Use of the Display Key does not interfere with the call in progress. Note 2: You can use the Display Key in combination with other feature keys to display information associated with the feature.
Avaya 1150E IP Deskphone non-ACD call features To use Call Trace if you do not have a Call Trace Key: 1. Press the Transfer Key or the Conference Key. or 2. Dial the Malicious Call Trace FFC. 153 3. Press the Individual Line (DN) Key beside the flashing LCD indicator to return to the call.
Additional Call Features Additional Call Features Using the buzz signal Buzz allows one person, whose phone is linked to another phone, to signal the other phone. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request. To buzz the phone linked to yours: 1. Press the Buzz Key. The phone linked to yours buzzes as long as you hold down the key.
Additional Call Features 3. Make your announcement. To disconnect from the paging system: 1. Press the Goodbye key. Charging a call or charging a forced call Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a phone restricted to local calls. To charge or force charge a local or a long-distance call to an account before you dial: 1. Press an Individual Line (DN) Key. 2. Press the Account Key.
Additional Call Features 5. Dial the number. To charge a call in progress: 1. Press the Charge Key. The screen displays . 2. Press the Account Key. The screen displays . 3. Dial the charge account number. Use the Clear Key or Delete Key to edit the number. Press the Exit Key to leave the screen without charging the call. 4. Press the OK Key. You return to your call. To charge a call to an account when you transfer a call: 1.
Additional Call Features 4. Dial the number of the phone where the call is to be transferred. 5. Press the Transfer Key when you hear the phone ring. To charge a call to an account when you add someone to a conference call: 1. Press the Conference Key. The call is placed on hold. 2. Press the Account Key. 3. Dial the charge account number. You receive dial tone. 4. Dial the number of the person you want to add to the conference.
Additional Call Features 5. Press the Conference key a second time to conference all parties together. Note: You can talk to either party privately, press the Incalls key to talk to originator or press the Conf key to talk to the transfer number. Alternating between these two keys alternates between the two parties. This needs to be done before pressing the Conf key twice. This also assumes AHA CLS - Automatic Hold, is enabled on the handset.
Additional Call Features 3. Press the Override Key again or enter the Override FFC again. The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons will remain connected. To end the connection: 1. Press the Goodbye key. Using Forced Camp-on Forced Camp-on allows your phone to automatically ring another phone as soon as that phone disconnects from its current call.
Additional Call Features 3. When the person you called finishes their call, your phone automatically dials the number. Both your phone and their phone ring. To answer a camped-on call: 1. Press the Individual Line (DN) Key beside the flashing LCD indicator. You are connected to the camped-on caller. Note: Your phone can be programmed for either Camp-on or Call Waiting, but not both. Override Feature You can Override a busy signal and interrupt another call. To override a busy/engaged signal: 1.
Additional Call Features To end the connection: 1. Press the Goodbye key. Using Privacy Release Privacy Release allows one or more people who share your DN to join your call. To use Privacy Release while on an established call: 1. Press the Privacy Release Key while you are on a call. Other persons can now join the call, if they press the shared Line (MADN) Key on their phone. Using Radio Page Some phone systems can have an on-site Radio Paging system.
Additional Call Features 3. Dial the number of the party you want to page. You receive ringback/ring tone. Note 1: The person you paged uses any phone to enter a Radio Paging Answer code, plus their own DN. This action connects you and the person paged. Note 2: If your call goes unanswered for a preset time period, you receive a continuous high pitched tone then silence. Press the Goodbye Key.
Additional Call Features To use the Special Radio Paging features: If you carry a Radio Pager, you will receive a paging indication when another Meridian 1 phone user access the Radio Paging system and dials your DN. If the Radio Paging system is set up to function in “Meet-me” mode, you can use the following steps to answer the paging call from any Meridian 1 extension. 1. Press an Individual Line (DN) Key. 2. Dial the Radio Paging Answer FFC. You receive paging tone. 3. Dial your own DN.
Additional Call Features 3. Make your announcement. 4. Press the Goodbye key. To respond to a voice call: 1. Press the In-Calls key when you hear the caller's voice through your speaker. Using voice mail soft keys Note: This feature is not available on all telephones. Contact your system administrator to determine if this feature is available on your telephone.
Additional Call Features Soft key Action Call Call the telephone number that left the voice mail .message More... Display the next layer of soft keys. Stop Stop playing the voice mail message. Conf Conference in another party to listen to the voice mail message. Reply Reply to the voice mail message. More... Display the next layer of soft keys. Comp Compose a voice mail message. Forwrd Forward the voice mail message to another telephone number. Bye Disconnect from the voice mail system.
Additional Call Features 2. Press the Message Key. 3. Use the dial pad to log in to your voice mailbox. 4. Press the Voice Message Key. 5. Press the Play Key to play your first new message. Note: Use the More. . . Key to view additional message options.
Additional Call Features 6. Press the Stop Key to pause playback of the message. Press Play to resume. or 7. Press the Last Key to go to the previous message. Press Play to playback the message or press Last again to move to previous messages. or Press the Next Key to go to the next message. Press Play to playback the message or Press Next again to move to later messages. or Press the Delete Key to delete the current message.
Additional Call Features Note: When Automatic Answerback is active, calls do not forward to your voice message service. To use Automatic Answerback: 1. Press the Automatic Answerback Key. To deactivate Automatic Answerback: 1. Press the Automatic Answerback Key. Activate Call Pickup Call Pickup allows you to pick up a non-ACD call from any phone in the same Pickup Group or another Pickup Group. To answer a call in your own Call Pickup Group: 1.
Additional Call Features 2. Press the Group Pickup Key or enter the Pickup Group FFC. 3. Dial the Pickup Group number of the phone that is ringing. Note: The network administrator assigns the Pickup Group number. To answer a call at a specific extension in any Pickup Group: 1. Press an Individual Line (DN) Key. 2. Press the DN Pickup Key, or enter the Pickup Directory Number FFC.
Additional Call Features 2. Press the Call Wait Key to answer the call. To return to your first phone call: 1. Press the Hold Key, if you want to put the second call on hold. or 2. Press the Goodbye key to end the second call. 3. Press the Individual Line (DN) Key associated with the first call. If you do not have a Call Waiting Key: 1. If you do not have a Call Waiting Key and you hear the Call Waiting tone, press the Goodbye key to end your current call. 2.
Additional Call Features To forward your calls: 1. Press the Forward Key. The previously stored forward number appears, if one exists, and the screen displays . 2. If desired, enter a new number. The existing number is automatically deleted. If you make a mistake, use the Delete Key to delete the previous digit(s). Press Cancel to leave this screen without forwarding your phone or changing the number. 3. Press the Done Key to activate Call Forward.
Additional Call Features 2. Press the Cancel Forward Key. Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your phone. You cannot forward calls while your phone is ringing. To forward your internal calls: 1. Press the Internal Call Forward Key and enter the Internal Call Forward Activate FFC. 2. Dial the DN where you want to forward your calls.
Additional Call Features To reinstate Internal Call Forward to the same number: 1. Press the Internal Call Forward Key twice. Use Remote Call Forward The Remote Call Forward feature allows you (from any phone other than your own) to forward calls directed to your Individual Line (DN) to another phone. To activate Remote Call Forward: 1. Lift the handset on the remote phone that you are using to forward your calls. 2.
Additional Call Features 6. Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone. # 7. Press the # Key. 8. To forward calls to a previous call forward phone number, skip step six above To cancel Remote Call Forward: 1. Lift the handset on the remote phone that you are using to cancel forwarding of your calls. 2. If you call from a phone outside the system, first dial your Direct Inward System Access number and wait for dial tone. 3.
Additional Call Features Secure your phone You can lock your phone with a password so that no one can make calls on your Individual Line (DN). To lock your phone: 1. Press an Individual Line (DN) Key. 2. Dial the Electronic Lock Activate FFC and your Station Control Password. Note: If you perform this operation from someone else’s phone, also dial your line (DN). 3. Press the Goodbye key. To unlock your phone: 1. Press an Individual Line (DN) Key. 2.
Additional Call Features To change your password (must be done from your phone): 1. Press an Individual Line (DN) Key. 2. Dial the Station Control Password Change FFC and your current password. Dial your new password twice (for verification). 3. Press the Goodbye key. Set up a Conference call You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.
Additional Call Features 3. Press the Conference key a second time to conference all parties together. Note: You can talk to either party privately, press the Incalls key to talk to originator or press the Conf key to talk to the transfer number. Alternating between these two keys alternates between the two parties. This needs to be done before pressing the Conf key twice. This also assumes AHA CLS - Automatic Hold, is enabled on the handset.
Additional Call Features 2. Press the Key that has the caller you want to connect to your current call. 3. Press the Conference Key. The person on hold joins your conversation. Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. To view active conferees: 1. While on a conference call, press the Conferee Selectable Display Key.
Additional Call Features 2. Press the Individual Line (DN) Key on which the conference call is established. The selected conferee is disconnected from the call. Note: If there are additional conferees to be disconnected, press the Conferee Selectable Display Key until the conferee that is to be disconnected is displayed on the screen. 3. Press the Goodbye key. Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered.
Additional Call Features 1. Press the Group CallKey or enter the Group Call FFC. The feature automatically calls all group members. The icon flashes until all members answer. Their phone numbers appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily. Note 1: When a person in your group is on a conference call or another group call, they are not connected to your group call.
Additional Call Features To end a Group Call: 1. Press the Goodbye key. When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call. Using Record On Demand key If this feature is enabled, you can use the Record on Demand (ROD) feature key to record your telephone conversation. Press the ROD key to start or stop the call recording.
Additional Call Features Using SAVE key Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active. The SAVE key is displayed in the following scenarios: • Normal operations - If the SAVE key is pressed during an active call, the call is saved. • CR application in Bulk Record + Save everything mode - Recorded conversation is saved at the end of the call.
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 183 • “Using the Callers List” on page 186 • “Using the Redial List” on page 188 • “Using Virtual Office” on page 190 • “Using Media Gateway 1000B” on page 198 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries.
Additional phone features 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: or — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen. To edit an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Edit soft key and perform your edits. 3.
Additional phone features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: or — Press the Confirm soft key to delete the entry. — Press the Cancel soft key to return to the Personal Directory without deleting the entry. To search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2.
Additional phone features Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. 3. Choose one of the following: or — Press the Confirm soft key to delete the entry. — Press the Cancel soft key to return to the Personal Directory without deleting the entry.
Additional phone features To delete the entire Callers List: 1. Press the Delete soft key. 2. Choose one of the following contextsensitive soft keys: or — Yes to delete the entire Callers List — No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry.
Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. or 3. Choose one of the following contextsensitive soft keys: — Yes to delete the entry — No to return to the previous screen To delete the entire Redial List: 189 1.
Additional phone features 2. Choose one of the following soft keys: or — Yes to delete the entire Redial List — No to return to the previous screen Using Virtual Office The Virtual Office (VO) feature provides a service you can use while you are away from your desk to transfer calls, and all your office phone features, to a remote phone.
Additional phone features Figure 23: Virtual soft key To activate Virtual Office from this IP Deskphone on your Office IP Deskphone: 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press the Send/Enter key.
Additional phone features 4. At the prompt, enter the home Station Control Password (SCPW). Note 1: If the user ID is not found locally, the message Locating Remote Server is displayed. Note 2: After three failed login attempts, wait 1 hour before attempting to log in again, or contact your system administrator to reset your password. For more information, see “Security features” on page 31. Note 3: Your Virtual Office session expires after a fixed period of time, (determined by your system administrator).
Additional phone features Figure 24: Logged in to an Avaya 1150E IP Deskphone Using Virtual Office on your Office phone Figure 25 on page 194 shows the Avaya 1150E IP Deskphone display when the phone is logged out due to remote access.
Additional phone features Figure 25: Office phone displays the message Logged Out When activated for Virtual Office by a Remote phone, your Office phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone. If you do not disconnect the remote login, your Virtual Office session expires after a fixed period of time, determined by your system administrator.
Additional phone features To regain operation of a phone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office phone from the Remote phone: a. Press the Home key. b. Enter your User ID and password (this logs the Office phone back on to your office network). or — Press the Virtual soft key to log in to another IP Deskphone, and your phone becomes a Remote phone.
Additional phone features Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted. Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 10 lists error messages and describes actions to correct the causes.
Additional phone features Table 10: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Probable Cause Actions Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote phone has no Station Control Password. Notify system administrator. Permission Denied (3) Incorrect User ID entered. Enter correct User ID.
Additional phone features Table 10: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Server Unreachable (1) Network problem. Notify system administrator if the problem persists. Server Unreachable (2) Network problem. Notify system administrator if the problem persists. Permission Denied (8) Hardware problem. Avaya 1150E IP Deskphone only allows an Avaya 1150E IP Deskphone VO login from an Avaya 1150E IP Deskphone.
Additional phone features Normal Mode (see “Using Resume Normal Mode” on page 199) or wait for 10 minutes. Local Mode If the WAN connection goes down, the IP Deskphone loses communication with the Main Office TPS. It then registers with the MG 1000B and receives phone services from the MG 1000B. Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode. When in Local Mode, the phone displays the message LOCAL MODE.
Additional phone features Note: If you do not use the Resume Normal Mode command after testing, the phone automatically returns to Normal Mode in 10 minutes. 1. Press the Services key. 2. Press the Up/Down navigation keys to scroll and highlight Resume Normal Mode. 3. Press the Send/Enter key (the phone registers back to the main office). Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 11 lists error messages and describes actions to correct the causes.
Additional phone features Table 11: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions Local Mode Branch User ID not found in any equipped Terminal Number (TN). Notify system administrator.
Quick Reference Quick Reference This chapter is the Quick Reference Card for the Avaya 1150E IP Deskphone. Print this chapter as a reference guide.
Quick Reference Conf. Supervisor during call Trans. Supervisor during call Activate Make Busy Deactivate Make Busy Activate Not Ready Deactivate Not Ready Legend Icon Action ( ) Indicates the key cap text label. For example, (Message). Dial a number. AutoDial Press an Individual Line (DN) key. An icon flashes when a feature is being programmed. An icon lights steadily when a feature is active.
Quick Reference Pick one of: Ringer Headset Listen Buzzer Headset Talk (Quit) Contrast adjustment (Quit) Language (Quit) Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select 1. Preferences, and select 2. Language.
Quick Reference 205
Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information Warnings: • This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures. • Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Table 12 lists EMC compliance for various jurisdictions.
Regulatory and safety information DenAn regulatory notice for Japan Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. •EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/appmanager/ public/support or Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA.
Regulatory and safety information 209
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Terms you should know Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off. Fixed key The hard-labeled keys on your phone. Flexible Feature Codes (FFCs) Specialized codes entered using the dialpad that enable features (for example, Ring Again).
Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the phone, or (d) a line is automatically selected for an outgoing call.
Terms you should know programmable layers. These keys are also used to configure parameters in the Telephone Options menu. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your phone and to prevent access to protected features (for example, Remote Call Forward).
Index Index A Call party information 230 About the IP Phone 2004 230 Call Pickup 168 ACD calls 122 Call Supervisor 126 Activity code 122 Call timer 81 agent ID 118 Call Trace 152 agent keys 130 call transfer 147 Agent Return 127 Call Waiting 169 Agent Walkaway 127 Calling Party Number 151 announcement 154, 163 camp-on Answer Agent 131 forced 158, 159 Change feature key labels 81 answer calls 145 Answer Emergency 131 Answer Supervisor 126 Attendant Recall 149 Auto Dial 139 display number
Index 174 Directory Number 230 Display Key 151, 152 Display Network Diagnostics Utilities 24 DN 230 interface 117 talk/listen 132 Hold 169 Hold key 20 Hot Line 144 I E Indicator status 231 Electronic Lock 175 Individual Line (DN) Key 153 Emergency Information display 231 supervisor 131 End ACD call 123 Intercom 144 Enhanced Override 158 Internal Call Forward 172 Expand key 20 Interrupted dial tone 231 F J Feature Access Code (FAC) 137, 153, 160, 169 join a call 177 Feature display 231 K
Index Message key 231 Priority 118 Message waiting indicator 233 Privacy Release 161 More key 19 Multiple Appearance Directory Number (MADN) 161 R Multiple Queue Assignment (MQA) 118 recall Radio Paging 161 N attendant 149 Timed Reminder Recall 148 receive calls 145 Navigation keys 20, 232 Redial 141 Night Service 135 Non-ACD calls 125 Regulatory and safety information 202, 206 Normal Mode 198 Remote Call Forward 173 Not Ready 124, 129, 131 Resume Normal Mode 199 Return from Walkaway 128
Index 174, 176 Station Control Password (SCPW) 233 Status Messages 233 Supervisor 118, 126 Supervisor ID 118 Switchhook 233 System or Switch 233 System Speed Call 143 T Telephone information 89 Telephone Options 66 Test Local Mode 199 Timed Reminder Recall 148 trace 152 Transfer 147, 152 Transfer to Supervisor 127 U USB keyboard function keys 36 User Interface 233 V Virtual Office 190 Virtual Office login 190 Virtual Office logout 195 Virtual Office on your Remote telephone 192 Vmsg 165 Voice Call 163 V
