Title page Nortel Communication Server 1000 IP Phone 1150E User Guide
Revision history Revision history October 2009 April 2009 January 2009 3
Revision history January 2009 October 2008 April 2008 November 2007 May 2007 October 2006 October 2006 4
Contents Contents 5
Contents 6
Contents 7
Contents 8
Contents 9
Contents 10
About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Figure 1: Self-labeled line/programmable feature keys and contextsensitive soft keys 4
About the Nortel IP Phone 1150E Basic features 5
About the Nortel IP Phone 1150E 6
About the Nortel IP Phone 1150E Figure 2: IP Phone 1150E 7
About the Nortel IP Phone 1150E Telephone controls 8
About the Nortel IP Phone 1150E 9
About the Nortel IP Phone 1150E 10
About the Nortel IP Phone 1150E 11
About the Nortel IP Phone 1150E 12
About the Nortel IP Phone 1150E 13
About the Nortel IP Phone 1150E 14
About the Nortel IP Phone 1150E Telephone display Figure 3: IP Phone 1150E LCD screen License notification 15
About the Nortel IP Phone 1150E Call features and Flexible Feature Codes Security features Using encrypted calling Managing your Station Control Password (SCPW) 16
About the Nortel IP Phone 1150E 17
About the Nortel IP Phone 1150E 18
Entering and editing text Entering and editing text Table 1: Application text entry Entering text using the USB keyboard 19
Entering and editing text Table 2: USB keyboard function keys during telephone calls Entering text using the telephone dialpad Editing text using the context-sensitive soft keys 20
Entering and editing text Table 3: Editing context-sensitive soft key description (Part 1 of 2) 21
Entering and editing text Table 3: Editing context-sensitive soft key description (Part 2 of 2) 22
Connecting the components Connecting the components Figure 4: IP Phone 1150E connections 23
Connecting the components Before you begin Connecting the components of the phone 24
Connecting the components Figure 5: Removing the stand 25
Connecting the components 26
Connecting the components Figure 6: Cable routing tracks 27
Connecting the components 28
Virtual Private Network Virtual Private Network Before you begin 29
Virtual Private Network Connecting your IP Phone 30
Virtual Private Network Figure 7: IP Phone connected to the modem Figure 8: IP Phone connected to the router 31
Virtual Private Network Figure 9: IP Phone connected to the wireless access point and modem QoS configuration recommendations 32
Virtual Private Network Installing and configuring VPN 33
Virtual Private Network Figure 10: Welcome & language selection window 34
Virtual Private Network 35
Virtual Private Network Figure 11: Equipment Setup and VPN window 36
Virtual Private Network Figure 12: Locate Data Files window 37
Virtual Private Network Figure 13: Prepare Phone for Configuration window 38
Virtual Private Network Figure 14: Prepare Phone for Configuration (Try again) window 39
Virtual Private Network Figure 15: Prepare Phone for Configuration window 40
Virtual Private Network Figure 16: Prepare Phone for Configuration (Alternate Provisioning Server) window 41
Virtual Private Network Figure 17: Prepare Phone for Configuration (Input Provisioning Server IP address) window 42
Virtual Private Network 43
Virtual Private Network Figure 18: Autodiscover Phone window 44
Virtual Private Network Figure 19: Autodiscover Phone (more than one phone was discovered) window 45
Virtual Private Network Figure 20: Configure phone window 46
Virtual Private Network Figure 21: Confirmation & Finish window 47
Virtual Private Network 48
Configuring Telephone Options Configuring Telephone Options Figure 22: Telephone Options menu 49
Configuring Telephone Options Using the Telephone Options menu 50
Configuring Telephone Options Adjusting the volume 51
Configuring Telephone Options Adjusting the display screen contrast 52
Configuring Telephone Options Selecting a language 53
Configuring Telephone Options Selecting date and time format Accessing display diagnostics 54
Configuring Telephone Options Choosing a local dialpad tone 55
Configuring Telephone Options Viewing phone information Diagnostics 56
Configuring Telephone Options Selecting a headset type 57
Configuring Telephone Options Configuring call log options 58
Configuring Telephone Options 59
Configuring Telephone Options 60
Configuring Telephone Options 61
Configuring Telephone Options 62
Configuring Telephone Options Choosing a ring type 63
Configuring Telephone Options Enabling or disabling Call Timer Setting the call indicator light 64
Configuring Telephone Options Changing feature key labels 65
Configuring Telephone Options 66
Configuring Telephone Options Configuring the name display format Configuring Live Dialpad 67
Configuring Telephone Options 68
Configuring Telephone Options Using the Password Admin menu 69
Configuring Telephone Options 70
Configuring Telephone Options 71
Configuring Local Menu options Configuring Local Menu options Table 4: Navigation key functions in menus (Part 1 of 2) 72
Configuring Local Menu options Table 4: Navigation key functions in menus (Part 2 of 2) Table 5: Navigation key functions in dialog boxes Table 6: Navigation key functions in Edit mode (Part 1 of 2) 73
Configuring Local Menu options Table 6: Navigation key functions in Edit mode (Part 2 of 2) Using the 1. Preferences submenu Changing 1.
Configuring Local Menu options 75
Configuring Local Menu options Changing 2. Language Configuring 3.
Configuring Local Menu options 77
Configuring Local Menu options 78
Configuring Local Menu options 79
Configuring Local Menu options 80
Configuring Local Menu options 81
Configuring Local Menu options 82
Configuring Local Menu options Table 7: Nortel Mobile Headset Adaptor elements and functions 83
Configuring Local Menu options Configuring 4.
Configuring Local Menu options 85
Configuring Local Menu options 86
Configuring Local Menu options 87
Configuring Local Menu options 88
Configuring Local Menu options 89
Configuring Local Menu options 90
Configuring Local Menu options 91
Configuring Local Menu options 92
Configuring Local Menu options 93
Configuring Local Menu options 94
Configuring Local Menu options Using the 2. Local Diagnostics submenu 1. IP Set&DHCP Information 2. Network Diagnostic Tools 3.
Configuring Local Menu options 4. IP Network Statistics 5. USB Devices 6. Advanced Diag Tools 7. DHCP Information 8.
Configuring Local Menu options 9. VPN Information 10. Certificate Information Using the 3.
Configuring Local Menu options Using the 4.
Call Center Agent/Supervisor Features Call Center Agent/Supervisor Features Headset interface Agent login 99
Call Center Agent/Supervisor Features Login with Agent ID and Multiple Queue Assignment (MQA) 100
Call Center Agent/Supervisor Features ACD DN 1 ACD DN 3 ACD DN 5 CD DN 2 ACD DN 4 ACD DN 1 ACD DN 3 ACD DN 5 ACD DN 2 ACD DN 4 Supervisor ID ACD DN 1 ACD DN 2 ACD DN 3 ACD DN 4 ACD DN 5 101 Priority 1 Priority 2 Priority 3 Priority 4 Priority 5
Call Center Agent/Supervisor Features Default login 102
Call Center Agent/Supervisor Features Agent logout 103
Call Center Agent features Call Center Agent features Use Activity Code Answer Call Center calls 104
Call Center Agent features Call Forcing 105
Call Center Agent features The Emergency Key Use Not Ready 106
Call Center Agent features Activate Make Set Busy Making non-ACD calls 107
Call Center Agent features Contact your supervisor 108
Call Center Agent features Use Walkaway and Return from Walkaway 109
Call Center Agent features 110
Call Center Agent features 111
Call Center Supervisor Features Call Center Supervisor Features Agent Keys Table 8: LCD status indicators 112
Call Center Supervisor Features Answer Agent Answer Emergency 113
Call Center Supervisor Features Call Agent Use the Supervisor Observe and Supervisor Headset Port 114
Call Center Supervisor Features Observe Agent 115
Call Center Supervisor Features 116
Call Center Supervisor Features Interflow Night Service 117
Call Center Supervisor Features 118
IP Phone 1150E non-ACD call features IP Phone 1150E non-ACD call features Make a call 119
IP Phone 1150E non-ACD call features Using Predial 120
IP Phone 1150E non-ACD call features Using Auto Dial 121
IP Phone 1150E non-ACD call features Using Ring Again 122
IP Phone 1150E non-ACD call features Using Last Number Redial Using Speed Call 123
IP Phone 1150E non-ACD call features 124
IP Phone 1150E non-ACD call features Using System Speed Call 125
IP Phone 1150E non-ACD call features Using Hot Line Using Intercom calling 126
IP Phone 1150E non-ACD call features Answering a call 127
IP Phone 1150E non-ACD call features While on an active call 128
IP Phone 1150E non-ACD call features Transferring a call 129
IP Phone 1150E non-ACD call features Using Timed Reminder Recall 130
IP Phone 1150E non-ACD call features Using Attendant Recall Using Call Park 131
IP Phone 1150E non-ACD call features 132
IP Phone 1150E non-ACD call features Calling Party Number/Charge Account or Displaying incoming calls 133
IP Phone 1150E non-ACD call features Tracing a Malicious call 134
IP Phone 1150E non-ACD call features 135
Additional Call Features Additional Call Features Using the buzz signal Using Call Page Connect to make an announcement 136
Additional Call Features Charging a call or charging a forced call 137
Additional Call Features 138
Additional Call Features 139
Additional Call Features Using Enhanced Override 140
Additional Call Features Using Forced Camp-on 141
Additional Call Features Override Feature 142
Additional Call Features Using Privacy Release Using Radio Page 143
Additional Call Features 144
Additional Call Features Using Voice Call 145
Additional Call Features Using the Voice Messaging control screens 146
Additional Call Features 147
Additional Call Features Activate Automatic Answerback Activate Call Pickup 148
Additional Call Features Use Call Waiting 149
Additional Call Features 150
Additional Call Features Forward calls 151
Additional Call Features Forward internal calls only 152
Additional Call Features Use Remote Call Forward 153
Additional Call Features 154
Additional Call Features Secure your phone 155
Additional Call Features Set up a Conference call 156
Additional Call Features Join a call 157
Additional Call Features Selectable Conferee Display and Disconnect 158
Additional Call Features Use Group Call 159
Additional Call Features 160
Additional Call Features 161
Additional phone features Additional phone features Using the Personal Directory 162
Additional phone features 163
Additional phone features 164
Additional phone features Using the Callers List 165
Additional phone features 166
Additional phone features Using the Redial List 167
Additional phone features 168
Additional phone features Using Virtual Office Logging in to Virtual Office 169
Additional phone features 170
Additional phone features Using Virtual Office on your Remote phone Figure 23: Logged in to an IP Phone 1150E Using Virtual Office on your Office phone 171
Additional phone features Figure 24: Office phone displays the message 172
Additional phone features Logging out of Virtual Office 173
Additional phone features Troubleshooting Virtual Office Table 9: Troubleshooting Virtual Office (Part 1 of 3) 174
Additional phone features Table 9: Troubleshooting Virtual Office (Part 2 of 3) 175
Additional phone features Table 9: Troubleshooting Virtual Office (Part 3 of 3) Using Media Gateway 1000B 176
Additional phone features Using Test Local Mode Using Resume Normal Mode 177
Additional phone features Troubleshooting MG 1000B Table 10: Troubleshooting MG 1000B 178
Additional phone features 179
Regulatory and safety information Regulatory and safety information 187
Regulatory and safety information Table 11: EMC compliance (Part 1 of 2) 188
Regulatory and safety information Table 11: EMC compliance (Part 2 of 2) 189
Regulatory and safety information DenAn regulatory notice for Japan Other 190
Terms you should know Terms you should know Calling Party Name Display Category 5 (Cat5) Category 5e (Cat5e) Category 6 (Cat6) Communication Server 1000 Date/time display Directory Number (DN) 180
Terms you should know Feature display Feature Status Lamp indicator Fixed key Flexible Feature Codes (FFCs) Goodbye key Indicator Interrupted dial tone Message/Inbox 181
Terms you should know Navigation keys Off-hook Paging tone Ringback/ring tone Services key Shared Directory Number Special Prefix code (SPRE) Soft keys 182
Terms you should know Special dial tone Station Control Password (SCPW) Status Messages System or Switch Switchhook User interface Visual Alerter/Message Waiting indicator 183
Index Index 195
Index 196
Index 197
Index 198
