Title page Nortel Communication Server 1000 IP Phone 1150E User Guide
Revision history Revision history January 2009 January 2009 October 2008 April 2008 November 2007 May 2007 October 2006 3
Revision history October 2006 4
Contents Contents 5
Contents 6
Contents 7
Contents 8
Contents 9
Contents 10
About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Figure 1: Self-labeled line/programmable feature keys and contextsensitive soft keys 11
About the Nortel IP Phone 1150E Basic features 12
About the Nortel IP Phone 1150E 13
About the Nortel IP Phone 1150E Figure 2: 1150E 14
About the Nortel IP Phone 1150E Telephone controls 15
About the Nortel IP Phone 1150E 16
About the Nortel IP Phone 1150E 17
About the Nortel IP Phone 1150E 18
About the Nortel IP Phone 1150E 19
About the Nortel IP Phone 1150E 20
About the Nortel IP Phone 1150E 21
About the Nortel IP Phone 1150E Telephone display Figure 3: IP Phone 1150E LCD screen Call features and Flexible Feature Codes 22
About the Nortel IP Phone 1150E Security features Using encrypted calling Managing your Station Control Password (SCPW) 23
About the Nortel IP Phone 1150E 24
About the Nortel IP Phone 1150E 25
Entering and editing text Entering and editing text Table 1: Application text entry Entering text using the USB keyboard 26
Entering and editing text Table 2: USB keyboard function keys during telephone calls Entering text using the telephone dialpad Editing text using the context-sensitive soft keys 27
Entering and editing text Table 3: Editing context-sensitive soft key description (Part 1 of 2) 28
Entering and editing text Table 3: Editing context-sensitive soft key description (Part 2 of 2) 29
Connecting the components Connecting the components Figure 4: 1150E connections 30
Connecting the components Before you begin Connecting the components of the phone 31
Connecting the components Figure 5: Removing the stand 32
Connecting the components 33
Connecting the components Figure 6: Cable routing tracks 34
Connecting the components 35
Configuring Telephone Options Configuring Telephone Options Figure 7: Telephone Options menu 36
Configuring Telephone Options Using the Telephone Options menu 37
Configuring Telephone Options Adjusting the volume 38
Configuring Telephone Options Adjusting the display screen contrast 39
Configuring Telephone Options Selecting a language 40
Configuring Telephone Options Selecting date and time format Accessing display diagnostics 41
Configuring Telephone Options Choosing a local dialpad tone 42
Configuring Telephone Options Viewing phone information Diagnostics 43
Configuring Telephone Options Selecting a headset type 44
Configuring Telephone Options Configuring call log options 45
Configuring Telephone Options 46
Configuring Telephone Options 47
Configuring Telephone Options 48
Configuring Telephone Options 49
Configuring Telephone Options Choosing a ring type 50
Configuring Telephone Options Enabling or disabling Call Timer Setting the call indicator light 51
Configuring Telephone Options Changing feature key labels 52
Configuring Telephone Options 53
Configuring Telephone Options Configuring the name display format Configuring Live Dialpad 54
Configuring Telephone Options 55
Configuring Telephone Options Using the Password Admin menu 56
Configuring Telephone Options 57
Configuring Telephone Options 58
Call Center Agent/Supervisor Features Call Center Agent/Supervisor Features Headset interface Agent login 59
Call Center Agent/Supervisor Features Login with Agent ID and Multiple Queue Assignment (MQA) 60
Call Center Agent/Supervisor Features ACD DN 1 ACD DN 3 ACD DN 5 CD DN 2 ACD DN 4 ACD DN 1 ACD DN 3 ACD DN 5 ACD DN 2 ACD DN 4 Supervisor ID ACD DN 1 ACD DN 2 ACD DN 3 ACD DN 4 ACD DN 5 Priority 1 Priority 2 Priority 3 Priority 4 Priority 5 61
Call Center Agent/Supervisor Features Default login 62
Call Center Agent/Supervisor Features Agent logout 63
Call Center Agent features Call Center Agent features Use Activity Code Answer Call Center calls 64
Call Center Agent features Call Forcing 65
Call Center Agent features The Emergency Key Use Not Ready 66
Call Center Agent features Activate Make Set Busy Making non-ACD calls 67
Call Center Agent features Contact your supervisor 68
Call Center Agent features Use Walkaway and Return from Walkaway 69
Call Center Agent features 70
Call Center Agent features 71
Call Center Supervisor Features Call Center Supervisor Features Agent Keys Table 4: LCD status indicators 72
Call Center Supervisor Features Answer Agent Answer Emergency 73
Call Center Supervisor Features Call Agent Use the Supervisor Observe and Supervisor Headset Port 74
Call Center Supervisor Features Observe Agent 75
Call Center Supervisor Features 76
Call Center Supervisor Features Interflow Night Service 77
Call Center Supervisor Features 78
1150E non-ACD call features 1150E non-ACD call features Make a call 79
1150E non-ACD call features Using Predial 80
1150E non-ACD call features Using Auto Dial 81
1150E non-ACD call features Using Ring Again 82
1150E non-ACD call features Using Last Number Redial Using Speed Call 83
1150E non-ACD call features 84
1150E non-ACD call features Using System Speed Call 85
1150E non-ACD call features Using Hot Line Using Intercom calling 86
1150E non-ACD call features Answering a call 87
1150E non-ACD call features While on an active call 88
1150E non-ACD call features Transferring a call 89
1150E non-ACD call features Using Timed Reminder Recall 90
1150E non-ACD call features Using Attendant Recall Using Call Park 91
1150E non-ACD call features 92
1150E non-ACD call features Calling Party Number/Charge Account or Displaying incoming calls 93
1150E non-ACD call features Tracing a Malicious call 94
1150E non-ACD call features 95
Additional Call Features Additional Call Features Using the buzz signal Using Call Page Connect to make an announcement 96
Additional Call Features Charging a call or charging a forced call 97
Additional Call Features 98
Additional Call Features 99
Additional Call Features Using Enhanced Override 100
Additional Call Features Using Forced Camp-on 101
Additional Call Features Override Feature 102
Additional Call Features Using Privacy Release Using Radio Page 103
Additional Call Features 104
Additional Call Features Using Voice Call 105
Additional Call Features Using the Voice Messaging control screens 106
Additional Call Features 107
Additional Call Features Activate Automatic Answerback Activate Call Pickup 108
Additional Call Features Use Call Waiting 109
Additional Call Features 110
Additional Call Features Forward calls 111
Additional Call Features Forward internal calls only 112
Additional Call Features Use Remote Call Forward 113
Additional Call Features 114
Additional Call Features Secure your phone 115
Additional Call Features Set up a Conference call 116
Additional Call Features Join a call 117
Additional Call Features Selectable Conferee Display and Disconnect 118
Additional Call Features Use Group Call 119
Additional Call Features 120
Additional Call Features 121
Additional phone features Additional phone features Using the Personal Directory 122
Additional phone features 123
Additional phone features 124
Additional phone features Using the Callers List 125
Additional phone features 126
Additional phone features Using the Redial List 127
Additional phone features 128
Additional phone features Using Virtual Office Logging in to Virtual Office 129
Additional phone features 130
Additional phone features Using Virtual Office on your Remote phone Figure 8: Logged in to an IP Phone 1150E Using Virtual Office on your Office phone 131
Additional phone features Figure 9: Office phone displays the message 132
Additional phone features Logging out of Virtual Office 133
Additional phone features Troubleshooting Virtual Office Table 5: Troubleshooting Virtual Office (Part 1 of 3) 134
Additional phone features Table 5: Troubleshooting Virtual Office (Part 2 of 3) 135
Additional phone features Table 5: Troubleshooting Virtual Office (Part 3 of 3) Using Media Gateway 1000B 136
Additional phone features Using Test Local Mode Using Resume Normal Mode 137
Additional phone features Troubleshooting MG 1000B Table 6: Troubleshooting MG 1000B 138
Regulatory and safety information Regulatory and safety information 139
Regulatory and safety information Table 7: EMC compliance (Part 1 of 2) 140
Regulatory and safety information Table 7: EMC compliance (Part 2 of 2) 141
Regulatory and safety information DenAn regulatory notice for Japan Other 142
Terms you should know Terms you should know Calling Party Name Display Category 5 (Cat5) Category 5e (Cat5e) Category 6 (Cat6) Communication Server 1000 Date/time display Directory Number (DN) 143
Terms you should know Feature display Feature Status Lamp indicator Fixed key Flexible Feature Codes (FFCs) Goodbye key Indicator Interrupted dial tone Message/Inbox 144
Terms you should know Navigation keys Off-hook Paging tone Ringback/ring tone Services key Shared Directory Number Special Prefix code (SPRE) Soft keys 145
Terms you should know Special dial tone Station Control Password (SCPW) Status Messages System or Switch Switchhook User interface Visual Alerter/Message Waiting indicator 146
Index Index 147
Index 148
Index 149
Index 150
