Title page Nortel Communication Server 1000 IP Phone 1140E User Guide
Revision history Revision history June 2010 Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options, and to add Record on Demand content. June 2010 Standard 05.01. This document is up-issued to support Nortel Communication Server 1000 Release 7.0 for UNIStim 4.0. January 2010 Standard 04.02. This document is up-issued to support Nortel Communication Server 1000 Release 6.0 for UNIStim 4.0. October 2009 Standard 04.01.
Revision history December 2008 Standard 02.04. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in sections Setting up a conference call and Charging a call or charging a forced call. April 2008 Standard 02.03. This document is up-issued to support Nortel Communications Server 1000 Release 5.5 for UNIStim 3.0. May 2007 Standard 01.01. This document is up-issued to support CS 1000 Release 5.0.
Contents Contents About the Nortel IP Phone 1140E . . . . . . . . . . . . . . . . . . . . 19 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Call features and Flexible Feature Codes . . . . . . . . . . .
Contents Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Selecting date and time format . . . . . . . . . . . . . . . . . . . . 67 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 68 Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 68 Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . 69 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Configuring call log options . . . .
Contents Using the 3. Network Configuration menu . . . . . . . . . . . . . . 109 Using the 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 135 Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 While away from your desk . . . . . . . . . . . . . . . . . . . . . . . .
Contents Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 166 Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . .
Contents Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 194 Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 195 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to get Help How to get Help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
How to get Help your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information • Privacy of communications may not be ensured when using this IP Phone. • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be colocated or operated in conjunction with any other antenna or transmitter.
Regulatory and safety information Table 1: EMC compliance (Part 2 of 2) Jurisdiction Standard Description European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per phase) EN 61000-3-3 Limitation of voltage fluctuations and flicker in low-voltage supply systems for equip
Regulatory and safety information Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from www.nortel.
Regulatory and safety information DenAn regulatory notice for Japan 17
Regulatory and safety information 18
About the Nortel IP Phone 1140E About the Nortel IP Phone 1140E Your Nortel IP Phone 1140E brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows self-labeled line/programmable feature keys and context-sensitive soft keys.
About the Nortel IP Phone 1140E Note: Some IP Phone 1140E phones are not configured to support soft key functionality. Consult your system administrator.
About the Nortel IP Phone 1140E • Graphical XAS • hearing aid compatibility • wireless headset support using a Bluetooth® 1.2 wireless technology compliant Audio Gateway (Headset Profile, Bluetooth Power Class 2). • Accessory Expansion Module port to connect the Expansion Module for IP Phone 1100 Series (Expansion Module) For information about using the Expansion Module, see the Expansion Module for IP Phone 1100 Series User Guide (NN43130-101).
About the Nortel IP Phone 1140E This section describes the controls on your IP Phone 1140E. In some geographic regions, the IP Phone 1140E is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services). Fwd Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature.
About the Nortel IP Phone 1140E (Volume +) (Volume -) (Mute) Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume. Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.
About the Nortel IP Phone 1140E Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements. Use Up and Down to scroll up and down in lists, and the Left and Right keys to position the cursor.
About the Nortel IP Phone 1140E (Headset) (Headset) (Goodbye) Press the Headset key twice to open the Bluetooth Setup menu. If Bluetooth wireless technology is not enabled on your phone, this menu is not available. Use the Goodbye key to terminate an active call. When a message is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer sounds, this indicator flashes.
About the Nortel IP Phone 1140E (Shift/Outbox) Press the Shift/Outbox key to toggle between two feature key pages and to access an additional six lines/features. This function is not available on all phones; consult your system administrator. (Msg/Inbox) Press the Message/Inbox key to access your voice mailbox. This function is not available on all phones; consult your system administrator. (Directory) 26 Press the Directory key to access directory services.
About the Nortel IP Phone 1140E (Services) Press the Services key and use the navigation keys to access the following items: • Telephone Options: — — — — — — — — — — — — — — — Volume adjustment Contrast adjustment Language Date/Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Call Log Options Ring type Call Timer On hook default path Change Feature Key Label Name Display Format Live Dialpad — Caller ID display order — Normal mode indication 27
About the Nortel IP Phone 1140E • Password Admin: — Station Control Password (Services) The Password Admin menu is not available on all IP Phone 1140E phones. Consult your system administrator. (continued) • Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.
About the Nortel IP Phone 1140E Telephone display Your IP Phone 1140E has three display areas: • The upper display area provides labels for the six self-labeled line/ programmable feature key labels. • The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and IP Phone information. • The lower display area provides labels for the four context-sensitive soft keys.
About the Nortel IP Phone 1140E the phone. For information about provisioning the IP Phones, see Nortel Communication Server 1000 IP Phones Fundamentals (NN43001-368). Call features and Flexible Feature Codes Some features are not available on all IP Phones. Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone.
About the Nortel IP Phone 1140E To change your SCPW: 1. Press the Services key. (Services) 2. Press the Up/Down keys to scroll and highlight Password Admin. 3. Press the Enter key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password. 6. Press the Enter key. 7. Use the dialpad to enter the new password. Select 8. Press the Select soft key to accept the new password.
About the Nortel IP Phone 1140E To turn Password Protection on or off: 1. Press the Directory key. (Directory) 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter soft key. Enter 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — Enable Password Protection — Disable Password Protection 6.
Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1140E using the following methods: • “Entering text using the IP Phone dialpad” on page 33 • “Entering text using the USB keyboard” on page 34 • “Editing text using the soft keys” on page 34 The use of any of these methods for text entry or editing depends on the application. Table 3 shows the applications and input devices that you can use for text entry.
Entering and editing text Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0 to 9), as well as * and #. Other characters are ignored. When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the IP Phone.
Entering and editing text To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory. To edit text with the soft keys: 1. Press the Edit soft key. 2. Press the Left/Right navigation keys to move through the text. 3. Select the appropriate editing soft key for the operation you want to perform. 4. If the character you want is not visible, press the More soft key to access the next layer of soft keys. 5.
Connecting the components Connecting the components Figure 4 shows connections on the IP Phone 1140E. Figure 4: IP Phone 1140E connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Expansion Module for IP Phone 1100 Series connector to this port can cause damage to the IP Phone.
Connecting the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1140E into a regular phone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your IP Phone into a 10/ 100BaseT Ethernet jack. CAUTION Your IP Phone 1140E is designed for use in an indoor environment only. Connecting the components of the phone WARNING Your IP Phone 1140E is shipped with the base locked in position.
Connecting the components Figure 5: Release the IP Phone 1140E from the stand Use the following steps to connect the components of your phone. 1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 39, and remove the stand cover. The cable routing tracks are now accessible.
Connecting the components Figure 6: Remove the stand cover 2. Connect the global power supply (optional). Connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand. WARNING Use your IP Phone 1140E with the approved global power supply (model NTYS17BAE6). Note 1: Your IP Phone 1140E supports both AC power and Power over Ethernet options, including IEEE 802.3af standard power.
Connecting the components over the CAT5e cable, the LAN must support Power over Ethernet, and a global power supply is not required. Note 2: You must use CAT5e (or later) cables if you want to use gigabit Ethernet. 3. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symbol +.
Connecting the components Figure 7: Cable routing tracks and mounting holes 8. Wall-mount your phone (optional). Your IP Phone 1140E can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord (not provided).
Connecting the components mounting screws, and then tighten the top screws. See Figure 7 on page 41. Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page 41 (Method B). 9. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click. 10.
Virtual Private Network Virtual Private Network A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the Internet, to provide you with secure access to the private network of your organization. The IP Phone VPN feature allows you to connect to your organization’s private network from a public or remote network. For example, you can use your home public Internet connection to connect to your organization’s private network.
Virtual Private Network — .bin files (for example: 0625C7C.bin) • Java Virtual Machine (JVM) version 1.5 or later must be installed on your PC. Check Start, Settings, Control Panel, Java to see if JVM is installed on your machine and the version of it. If it is not installed, contact your system administration to help you to install it. To download the latest JVM, go to www.java.com.
Virtual Private Network Figure 8: IP Phone connected to the modem Figure 9: IP Phone connected to the router 45
Virtual Private Network Figure 10: IP Phone connected to the wireless access point and modem Note: If your home network is not configured as described in the above figures, contact your system administrator for assistance. Note: You cannot connect multiple PCs directly to the PC port on the IP Phone. Note: The Nortel Phone VPN Configuration Wizard requires direct communication with the IP Phone on the network. Ensure that your network allows devices to communicate with each other on the local network.
Virtual Private Network Installing and configuring VPN Use the following procedure to install and configure VPN on your IP Phone. Note: Depending on the version of software installed on your IP Phone you may need to upgrade the software on the IP Phone prior to configuring the VPN feature. To install and configure VPN 1. Follow the instructions provided by your system administrator to obtain the required files. 2. Power-down the IP Phone. 3. Run the Nortel Phone VPN Configuration Wizard.jar file.
Virtual Private Network 4. Select your language preference. The following languages are supported: • Arabic • Chinese - simplified • Chinese - traditional • Czech • Danish • Dutch • English • Finnish • French • German • Greek • Hebrew • Hungarian • Italian • Japanese - Katakana • Japanese - Kanji • Korean • Latvian • Norwegian • Polish • Portuguese • Russian • Spanish • Swedish • Turkish 5. Click Next.
Virtual Private Network The Equipment Setup and VPN window appears, as shown in Figure 12. Figure 12: Equipment Setup and VPN window 6. Verify that the modem, IP Phone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. See Figure 4 on page 36 to confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Phone are connected correctly.
Virtual Private Network Figure 13: Locate Data Files window 9. Click Browse to locate the provisioning files provided by your system administrator, if the wizard was not able to locate the files. 10. Click Next. The Prepare Phone for Configuration window appears as shown in Figure 14 on page 51.
Virtual Private Network Figure 14: Prepare Phone for Configuration window 11. Power on your IP Phone. Note: Depending on the current software version on the IP Phone “Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below. 12. After you hear the chimes tune and the text NORTEL appears on the IP Phone display screen, quickly press the following keys in order. Mute Mute 13. Verify that the IP Phone displays Listening Mode.
Virtual Private Network The Prepare Phone for Configuration (Try again) window appears, as shown in Figure 15 on page 52. Figure 15: Prepare Phone for Configuration (Try again) window a. Power off your IP Phone and power it back on again. 14. After you hear the chimes tune and the text NORTEL appears on the IP Phone display screen, quickly press the following keys in order. Mute Mute Note: The IP Phone can take up to 60 seconds for “Listening Mode” to appear in the display area. b.
Virtual Private Network Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone. The Prepare Phone for Configuration window appears as shown in Figure 16. Figure 16: Prepare Phone for Configuration window c. Double-press the Services key on the IP Phone quickly. Select the Network Configuration menu item.
Virtual Private Network The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in Figure 18 on page 55. OR If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu or you were not able to edit this field, click No. The Prepare Phone for Configuration (Alternate Provisioning Server) window appears. See Figure 17. Figure 17: Prepare Phone for Configuration (Alternate Provisioning Server) window e.
Virtual Private Network on page 55. This is the IP Address of your PC running the Wizard tool. Use the IP Phone keypad to enter the Provision: or (TFTP IP) address of the provisioning server. Note: To enter a dot (period) when entering an IP address using the IP Phone keypad, press the 1 key repeatedly or you can double-press the asterisk (*) key.
Virtual Private Network h. Restart your IP Phone. i. Click Next. j. Go back to Step 12 on page 51 and repeat the steps. 15. When the Autodiscover Phone window appears, as shown in Figure 19 on page 57, click Autodiscover Phone to discover connected IP Phones. Note: Click Stop to stop the search. The text “Searching for connected phones” displays while the connected IP Phones are located.
Virtual Private Network Figure 19: Autodiscover Phone window 16. Click Next. If more than one connected IP Phone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 20 on page 58.
Virtual Private Network Figure 20: Autodiscover Phone (more than one phone was discovered) window a. Obtain the MAC address of the IP Phone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Phone. b. Select the IP Phone to configure from the drop-down list. c. Click Next. 17.
Virtual Private Network Figure 21: Configure phone window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 22 on page 60.
Virtual Private Network Figure 22: Confirmation & Finish window 19. Verify that the IP Phone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Phone registers with the system. This information is provided by your system administrator. The following list provides character key mappings. 60 Key Generates 0 0 1 _-.
Virtual Private Network Key Generates 6 mnoMNO6 7 pqrsPQRS7 8 RUVTUV8 9 wxyzWXYZ 9 * ., - + = ^ ; : ‘ \ “ * # {}|()<>[]# a. Look for the following information on the IP Phone display: — Date — Time — Type of call server — Directory number b. Lift the IP Phone handset and listen for a dial tone. If the IP Phone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Nortel Phone VPN Configuration Wizard or contact your system administrator.
Configuring Telephone Options Configuring Telephone Options Your IP Phone 1140E Services menu lists the following submenus: • The Telephone Options menu enables you or your system administrator to configure IP Phone preferences. The Telephone Options menu offers the options shown in Figure 23. • The Password Admin menu enables you or your system administrator to change the Station Control Password (SCPW).
Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 64 • “Adjusting the display screen contrast” on page 65 • “Selecting a language” on page 66 • “Selecting date and time format” on page 67 • “Accessing display diagnostics” on page 68 • “Choosing a local dialpad tone” on page 68 • “Viewing IP Phone information” on page 69 • “Diagnostics” on page 70 • “Configuring call log options” on page 71
Configuring Telephone Options 3. Press the Enter key. 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Enter key. The display provides information required to adjust your selection. 6. Choose one of the following: Select Cancel — Press the Select soft key to save changes and return to the Telephone Options menu. or — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 2. Press the Enter key. Down Up or 3. To increase or decrease the volume, do one of the following: — Press the Down and Up soft keys. or — Press the Up/Down navigation keys. 4. Choose one of the following: Select Cancel or — Press the Select soft key to save the volume level and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options To adjust the display screen contrast: Down Up or 1. To increase or decrease the display contrast level, choose one of the following: — Press the Down and Up soft keys. or — Press the Up/Down navigation keys. 2. Choose one of the following: Select Cancel or — Press the Select soft key to save the changes and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options To select a language: 1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]). Note: Some languages may not be installed on your IP Phone. Contact your system adminstrator for more information about available languages. 2. Choose one of the following: Select Cancel or — Press the Select soft key to save the desired language and return to the Telephone Options menu.
Configuring Telephone Options 2. Choose one of the following: Select — Press the Select soft key to save the format and return to the Telephone Options menu. Cancel or — Press the Cancel soft key to keep existing configurations. Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights.To access Display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics. To use Display diagnostics: 1.
Configuring Telephone Options To choose a local dialpad tone: 1. Press the Up/Down navigation keys to scroll and highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys — DTMF to turn on a separate DTMF tone for each key 2. Choose one of the following: Select Cancel or — Press the Select soft key to save the tone selection and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options To view IP Phone information: 1. Press the Up/Down navigation keys to scroll through the list to view IP Phone information. Cancel 2. Press the Cancel soft key to return to the Telephone Options menu.
Configuring Telephone Options Configuring call log options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 71 • “Configuring New Call Indication” on page 72 • “Configuring Preferred Name Match” on page 73 • “Configuring Area Code Setup” on page 74 Configuring the Callers List log You can configure the Callers List to log all incoming calls including calls while your IP Phone is busy, or only unanswered calls.
Configuring Telephone Options To log all incoming calls including calls while IP Phone is busy: To log all incoming calls including calls while your IP Phone is busy, press the Services key and select Call Log Options from the Telephone Options menu. 1. Press the Up/Down navigation keys to scroll and highlight the Incoming Calls option. 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight Log calls if busy. 4.
Configuring Telephone Options 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — New call indication off — New call indication on 6. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Configuring Preferred Name Match You can configure your IP Phone 1140E to display the name of the caller as defined in your Personal Directory. The default configuration is Off.
Configuring Telephone Options 4. Choose one of the following: Select — Press the Select soft key to save the configuration. Cancel or — Press the Cancel soft key to keep existing configurations. Configuring Area Code Setup Use the Area Code Setup menu to save up to three area codes.
Configuring Telephone Options 5. Use the dialpad to enter the number at the prompt. 6. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep the existing configurations. To edit area code display: 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup. 2. Press the Enter key. 3.
Configuring Telephone Options 6. Choose one of the following: Select — Press the Select soft key to save the configuration. Cancel or — Press the Cancel soft key to keep existing configurations. Choosing a ring type The Ring type… option configures the IP Phone ring tone. To choose a ring type, press the Services key, select Telephone Options, and select Ring type… To select a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. Play 2.
Configuring Telephone Options Enabling or disabling Call Timer The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options, and select Call Timer. To enable or disable Call Timer: 1. Choose one of the following: On Off or — To turn on the call timer, press the On soft key. — To turn off the call timer, press the Off soft key. 2.
Configuring Telephone Options 2. Choose one of the following: Select Cancel or — Press the Select soft key to save the default path and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually).
Configuring Telephone Options 3. Enter the new information for the feature key label. To enter special characters, press the Up navigation key. For information about entering text, refer to “Entering text using the IP Phone dialpad” on page 33. 4. Choose one of the following: Select — Press the Select soft key to save the changes and return to the Telephone Options menu. Cancel or — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 6. Use the Up/Down navigation keys to scroll and highlight one of the following: a. Restore all key labels — Press the Yes soft key to change all feature keys to default values. b. Restore one key label — Press the Select soft key. — Press the feature key. — Press the Yes soft key to change the selected feature key label to the default value. Note: If labels are changed to default values, you cannot undo the change. The label configurations must be reentered.
Configuring Telephone Options 2. Press the Enter key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — first name, last name — last name, first name 4. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations.
Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — On — Off (default) 4. Choose one of the following: Select Cancel or — Press the Select soft key to save the configuration. — Press the Cancel soft key to keep existing configurations. Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Use the following procedure to configure Caller ID display order. 1.
Configuring Telephone Options 1. Press the Services key, select Telephone Options, and select Normal mode indication. 2. Press the Up/Down navigation keys to scroll and select one of the following: — On — Off 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications.
Configuring Local Menu options Configuring Local Menu options Note: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator. Your IP Phone 1140E has both local and server-based options.
Configuring Local Menu options Table 6: Navigation key functions in menus (Part 2 of 2) Key Function Enter digits on the dialpad Select the associated menu item Stop soft key Close the menu The key functions in dialog boxes are described in Table 7.
Configuring Local Menu options Table 8: Navigation key functions in Edit mode (Part 2 of 2) Key Function Enter key Select the highlighted item in the Exit edit mode box Enter characters or digits on the dialpad Insert characters or digits at the current cursor position If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it. Using the 1. Preferences submenu The Local Tools menu 1.
Configuring Local Menu options To adjust Contrast or Sleep settings: 1. Press the Up/Down arrow keys to scroll and highlight one of the following: — Contrast — Sleep Sleep appears in the format xxx, where xxx is a time in minutes or hours. 2. Press the Enter key. 3. Press the Up/Down arrow keys to increase or decrease the selected value.
Configuring Local Menu options Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the Services key, select Telephone Options, and select Language… To select the language used in the local menus, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1. Preferences, and press the 2 key on the dialpad to select 2. Language.
Configuring Local Menu options To select the active headset device 1. Press the Up/Down navigation keys to scroll and highlight the Headsets menu. 2. Choose one of the following: Select — Press the Apply soft key to save the desired headset and return to the Telephone Options menu. Cancel or — Press the Cancel soft key to keep existing configurations. Note: You can select a headset regardless of its connection status. It does not have to be physically connected to the IP Phone 1140E. Exit 3.
Configuring Local Menu options 2. Select the Enable HID Commands checkbox. 3. Choose one of the following: Select Cancel or — Press the Apply soft key to save the desired selection and return to the Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Exit 4. Press the Cancel soft key to exit to the main display. Changes are saved automatically. Enabling USB Headset The wireless USB headset support included in UNIStim firmware release 3.
Configuring Local Menu options 1. Select the Headset option in the Preferences menu of the IP Phone 1120E, IP Phone 1140E, and IP Phone 1150E. See the following Figure. Making a change in the Headset menu page will take affect immediately, but only temporarily depending on what further action is taken. 2. Press the Apply button to make the changes permanent. 3. Press Cancel button to discard any changes.
Configuring Local Menu options 4. Select the appropiate headset type in the Active Headset Device field from a list of Wired, USB, or Bluetooth as depicted in the following figure. 5. Select the Enable HID Commands check box to provide full HID for supported headsets. 6. Select the Headset type from the following list of headsets.
Configuring Local Menu options Note: You can select the Headset Type only for the Nortel USB Headset Adapters. If the Nortel USB Headset Adapter is not detected, the Headset Type selection is disabled and cannot be modified. 7. Select the Back Light check box to control the backlight on the Nortel USB Headset Adapters. This check box is selected by default. Note: If the Nortel USB Headset Adapter is not detected this item is disabled and cannot be modified.
Configuring Local Menu options headset since this choice has been moved to the Headset menu. • Users of USB Audio on an IP Phone 1120E or IP Phone 1140E when connected to a BCM system may experience constant beeping from the wireless headsets if the user inadvertently hits a call control keys in error. • For the Nortel USB Adapters it is a requirement that the firmware of this device be V2.0.32 or later. • For the Algo 4900 USB ATA it is a requirement that the firmware of this device be v1.00.
Configuring Local Menu options the dialpad to select 1. Preferences, and press the 3 key on the dialpad to select 3.Headsets. Note: The Headset type and Backlight options are only available when MHA is attached. Table 7 describes the features of the Nortel Mobile Headset Adapter. Table 9: Nortel Mobile Headset Adaptor elements and functions Key Function Answer key Press to answer an incoming call. If there is no incoming call, the IP 1140E handset selects a line and you hear a dial tone.
Configuring Local Menu options familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box; see the Navigation keys description on page 24. The Bluetooth Setup menu entry is not available on all phones. If the Bluetooth Setup menu entry appears dimmed, or fails to open when you double press the Headset key, the feature is not enabled on your phone. Before you can use a wireless headset with your phone, the feature must be enabled by the system administrator.
Configuring Local Menu options 3. Put your Bluetooth technology headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.
Configuring Local Menu options 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. c. Press the Enter key. The message "Searching…." appears. It can take up to two minutes for the search to complete.
Configuring Local Menu options Stop 5. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears. 6. Choose one of the following: • If the name of your headset appears in the Found: box, proceed to step Step 7 on page 100. • If your headset is not displayed in the Found: box, select your headset from the list, as follows: a.
Configuring Local Menu options 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headset and press the Enter key. Check your headset documentation to find its PIN (sometimes called a passkey). Typically this value is 0000.
Configuring Local Menu options 8. Choose one of the following: • If the headset is successfully paired with your phone, proceed to step Step 9 on page 102. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item. If pairing is successful, the message "Pair completed" also appears at the bottom of the screen. • If the headset is not successfully paired with your phone, an error message appears at the bottom of the screen.
Configuring Local Menu options 9. Choose one of the following: • If the name of your headset appears in the Paired: box, proceed to step Step 10 on page 103. • If more than one device is paired, and the one you wish to use is not shown in the Paired: box, navigate to the one you want, as follows: a. Press the Right navigation key one or more times to highlight the Paired: box. Press the Enter key to start the edit mode. b. Press the Up/Down navigation keys to open the list.
Configuring Local Menu options 10. Choose one of the following: • If only one headset is paired, proceed to step Step 11 on page 103. • If more than one wireless headset is paired, the first headset paired is automatically made the active device. To make a different headset active, do the following. — Press the Right navigation key one or more times to highlight the Set button (next to the Set Active Device item). — Press the Enter soft key. The message "Set active: “device name” appears.
Configuring Local Menu options Note: Unless you need to dual pair a headset, operating the headset with the 1140E is simpler if the headset is only used with its chargingonly base. The desktop IP Phone base should be powered off if it is not in use. Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same IP Phone 1140E, the “Use Bluetooth headset” item switches between the wired headset and the Bluetooth headset.
Configuring Local Menu options 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. This option is on (o) by default. To unpair a wireless headset: (Headset) 1. Double-press the Headset key to open the Bluetooth Setup dialog box. 2. Press the Right navigation key to select the Paired: item.
Configuring Local Menu options 3. Choose one of the following: • If the name of your headset appears in the Paired box, proceed to step Step 5 on page 106. • If more than one device is paired, and your headset is not already displayed in the Paired box, do the following: a. Press the Right navigation key one or more times to highlight the Paired: box. Press the Enter key to open edit mode. b. Press the Up/Down navigation keys to open the list.
Configuring Local Menu options Using the 2. Local Diagnostics submenu The Local Tools menu 2. Local Diagnostics submenu offers the following choices: • “1. IP Set&DHCP Information” on page 107 • “2. Network Diagnostic Tools” on page 107 • “3. Ethernet Statistics” on page 107 • “4. IP Network Statistics” on page 108 • “5. USB Devices” on page 108 • “6. Advanced Diag Tools” on page 108 • “7. DHCP Information” on page 108 • “8. License Information” on page 108 • “9.
Configuring Local Menu options 4. IP Network Statistics The IP Networks Statistics tool is used to view reports about network operation. This tool is for administrator use only. 5. USB Devices The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your IP Phone 1140E automatically detects USB devices when you connect them to the USB port in the back of the IP Phone.
Configuring Local Menu options 9. VPN Information The system administrator can use the VPN Information menu to view VPN information. This menu is for system administrator use only. 10. Certificate Information The system administrator can use the Certificate Information menu to view certificate information. This menu is for system administrator use only. Using the 3. Network Configuration menu The Network Configuration tool displays information that was configured when the IP Phone was installed.
Configuring Local Menu options 5. Press Apply. The phone reboots. Using the 4. Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only.
Making a call Making a call This section describes features associated with making a call.
Making a call 3. To terminate the call, choose one of the following: or — Return the handset to the cradle. — Press the Goodbye key. (Goodbye) Using On-hook dialing Use these steps to make a call by dialing before lifting the handset: 1. Leave the handset in the cradle. 2493 2. Press the line (DN) key. 3. When the dial tone sounds, dial the number. 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: or — Replace the handset into the cradle.
Making a call Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between handset and handsfree mode. 1. Choose one of the following: — Press the Handsfree key. or — If a headset is connected, press the Headset key. 2. Dial the number. To discontinue a handsfree call: Press the Goodbye key. (Goodbye) To mute a handsfree call: (Mute) (Mute) 1. Press the Mute key. The LED indicator flashes.
Making a call To switch from handsfree to handset mode: Lift the handset. To switch from handset mode to handsfree mode: 1. Press the Handsfree key. 2. Replace the handset. To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. If you have a Bluetooth wireless technology headset installed, you can activate it by pressing the button on the headset. To release a call: (Goodbye) 114 1.
Making a call To switch from handsfree to headset: 1. Press the Headset key. Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1140E.
Making a call 2. Press the Search soft key to find the desired name. Search If the search is successful, the first match appears on the screen. 3. Choose one of the following: — Press the Dial soft key to dial the resulting number. Dial — If there is no match to the search query, start a new search or change the information in the initial search. Cancel — Press the Cancel soft key to exit without dialing. To scroll to a specific number: 1.
Making a call To make a call using the Personal Directory: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Personal Directory. 2. Choose one of the following: Dial Cancel or — Press the Dial soft key to dial the resulting number. — Press the Cancel soft key to exit without dialing. Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers.
Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the Directory key and select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List” on page 171. To make a call using the Redial List: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Redial List.
Making a call 3. Lift the Handset when the called party answers or, if in handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: Clear — To erase all numbers, press the Clear soft key. Reenter the numbers to be dialed. Delete or — To change one number at a time, press the Delete soft key to backspace. Re-enter the number. 2498 3. Press a line key to dial the number.
Making a call 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial key. Autodial 3. Press the AutoDial key a second time to store the number on the selected key. After you store a number, the word Autodial disappears, and the stored number appears. 4. Assign a label to the key. After you assign the label, the number disappears and only the label appears on the screen next to the key. To display an AutoDial number: Display 1. Press the Display key.
Making a call Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. RngAgn or 2. Choose one of the following: — Press the Ring Again soft key. — Enter the Ring Again Activate FFC. To call a Ring Again party when you receive notification: 1.
Making a call To deactivate Ring Again before notification: RngAgn or Choose one of the following: • Press the Ring Again soft key a second time. • Press the Ring Again Deactivate FFC. Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: — To redial using the handset: a. Lift the handset. 2498 b. Press the line (DN) key.
Making a call To store a Speed Call number: SpcCtl 1. Press the Speed Call Controller soft key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code. — Enter the phone number (internal, external, or long-distance number). SpcCtl 3. Press the Speed Call Controller soft key again to save the code and number. The flashing icon turns off. To make a Speed Call: 1. Lift the handset. SpcCtl 2.
Making a call Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: SScUsr SScCtl or — Press the System Speed Call soft key. — Press the System Speed Call Controller (SScCtl) soft key. 3. Dial the Speed Call code to automatically dial the number. Using HotLine Use the Hot Line feature to automatically dial a specific number.
Making a call To make an intercom call: 1. Lift the handset. Intrcm 2. Press the Intercom key. 3. Dial the one- or two-digit code for the desired intercom group member. To answer an intercom call while on a line other than your intercom group line: 1. Choose one of the following keys: (Hold) or (Goodbye) Intrcm — Press the Hold key to put the current call on hold. — Press the Goodbye key to end the call. 2. Press the Intercom key and begin to speak.
Answering a call Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator (R) beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: • Lift the handset. • Press the Handsfree button located on the left side of the handset. • Press the line (DN) key beside the LCD indicator as it flashes. • Press the Headset key if a headset is connected to your IP Phone.
While on an active call While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 127 • “Transferring a call” on page 128 • “Using Timed Reminder Recall” on page 129 • “Using Attendant Recall” on page 130 • “Using Call Park” on page 130 • “Recording a Calling Party Number” on page 133 • “Displaying incoming calls” on page 133 • “Tracing a malicious call” on page 134 Placing a call on hold Use the Hold feature when you are talking on
While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans 1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily. 2. Dial the DN number to which you are transferring the call or use the Personal Directory, Redial List, or Callers List to select a number to dial. Trans 3.
While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer soft key. The call is put on hold. 2. Dial the number to which you are transferring the call. Trans or 3. Choose one of the following to start the recall timer: — Press the Transfer soft key. — Replace the handset before the extension answers.
While on an active call Trans or (Goodbye) 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer. — If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer. Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. To contact the attendant while on a call: AttRcl (Goodbye) 1.
While on an active call To park a call on the System Park DN or your own DN: Park Park During an active call, press the Park soft key twice. The call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system. To park a call on a DN other than the System Park DN or your own DN: 1. Press the Park soft key. Park 2. Dial the DN where you want to park the call. 3. Press the Park soft key. Park To park a call using the SPRE code or FFC: 1.
While on an active call 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4. 4. Choose one of the following: Trans Conf or — Press the Transfer soft key. — Press the Conference soft key. To retrieve a parked call: 1. Lift the handset. Park 2. Press the Park soft key. 3. Dial the DN where you parked the call.
While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller number, or to charge a call to an account number, during an established call. To record a caller number for accounting purposes: Cparty 1. Press the Call Party soft key. The caller is placed on hold. 2. Dial a charge account number or the caller number. Note: For information on using the Charge soft key, see “Charging a call or charging a forced call” on page 156. Cparty 3.
While on an active call 2. Press the flashing line (DN) key. The call waiting information appears. If you are using another feature key, you can use the Display key to access information associated with those feature keys. Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. This feature is not enabled on all IP Phone 1140Es. Contact your system administrator to configure this feature on your IP Phone. To use Call Trace while on a call: Press the Call Trace key.
Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 135 • “Using Call Pickup” on page 135 • “Using Call Waiting” on page 137 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: AutoAns Press the Automatic Answerback key.
Incoming calls Pickup or 2. Choose one of the following: — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. GrpPkp 2. Choose one of the following: — Press the Group Pickup soft key. — Enter the Pickup Group FFC. 3. Dial the pickup group number of the ringing IP Phone. To answer a call at a specific extension in any pickup group: 1. Lift the handset. Pickup or 2.
Incoming calls 3. Dial the DN of the IP Phone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key. Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: (Hold) 1.
Incoming calls 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: (Goodbye) 1. Press the Goodbye key to end the current call. 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 139 • “Using Internal Call Forward” on page 140 • “Using Remote Call Forward” on page 141 • “Securing your IP Phone” on page 143 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the IP Phone is in the process of ringing, the call cannot be forwarded.
While away from your desk To deactivate Call Forward: Choose one of the following: Fwd or • Press the Forward soft key. • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate Call Forward to the same number: Fwd Fwd Press the Forward soft key twice. Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Phone system still ring at your IP Phone.
While away from your desk IntForward 3. Press the Internal Call Forward key. To deactivate Internal Call Forward: Choose one of the following: IntForward Z or — Press the Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC. To reinstate Call Forward to the same number: IntForward Press the Internal Call Forward key twice.
While away from your desk 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. or — To forward calls to the previous call forward phone number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which you are forwarding calls. If calls are forwarded to an invalid number, a fast busy signal sounds. 7. Press the # key. To deactivate Remote Call Forward: 1.
While away from your desk 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN. 6. Press the # key. Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Station Control Password, refer to “Security features” on page 30. To lock your IP Phone: 1. Lift the handset. 2.
While away from your desk 4. Choose one of the following: (Goodbye) or — If dialing locally, press the Goodbye key. — If dialing the FCC remotely, dial your DN. To unlock your IP Phone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: (Goodbye) or — If dialing locally, press the Goodbye key. — If dialing the FCC remotely, dial your DN.
Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 145 • “Setting up a conference call” on page 145 • “Using Conferee Selectable Display” on page 147 • “Using Group Call” on page 148 Using the Call Join feature Use the Call Join feature to connect a call to a current active call. This connection creates a conference between the two callers and yourself.
Talking with more than one person the conference feature supports depends on the configuration of your IP Phone. To set up a conference call: Conf 1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time.
Talking with more than one person If the person you attempt to add to the conference is unavailable: 1. Press the Goodbye key. (Goodbye) 2. Press the line (DN) key beside the flashing status icon to return to your original call. Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: ConfDsp 1.
Talking with more than one person To disconnect a conferee: ConfDsp 1. While on a conference call, press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen. 2. Press the DN key on which the conference call is established. 3. Choose one of the following: (Goodbye) — For a single conferee, press the Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off.
Talking with more than one person GrpCl 2. Press the Group Call key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily. — When a person in your group is on a conference call or another group call, they are not connected to your group call.
Talking with more than one person To end a group call: Press the Goodbye key. (Goodbye) 150 Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.
Working without interruption Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. To activate Make Set Busy: MakeSetBsy Choose one of the following: — Press the Make Set Busy key. or — Lift the handset and enter the Make Set Busy Activate FFC.
Working without interruption Contact your system administrator to learn which treatment is configured for your IP Phone. Figure 24: Deflect feature key If you press the Deflect key and no special call treatment has been configured, your caller receives a busy signal.
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone.
Additional call features 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Phones that are linked together enable one person to signal the other. The person signaled hears a buzz. To buzz the IP Phone linked to your IP Phone: Buzz Press the Buzz key.The IP Phone linked to your IP Phone buzzes as long as you press the key.
Additional call features 2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye key. (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or ThreeWay Calling. To use Centrex/Exchange Line Switchhook Flash: CentrexSHF 1. While on a call, press the Centrex Line Switchhook Flash key.
Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from an IP Phone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1. Lift the handset. 2. Choose one of the following: Charge — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4.
Additional call features Charge 2. Choose one of the following: — Press the Charge soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 2498 4. Press the line (DN) key to return to the call. To charge a call to an account when you transfer a call: Trans Charge 1. Press the Transfer soft key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4.
Additional call features Trans 5. Press the Transfer soft key when you hear the IP Phone ring. You can talk privately to the person at the transfer number before you press the Transfer soft key. To charge a call to an account when you add someone to a conference call: Conf Charge 1. Press the Conference soft key. The call is placed on hold. 2. Choose one of the following: — Press the Charge soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4.
Additional call features Conf 5. Press the Conference soft key. Note: You can talk to either party privately, press the Incalls key to talk to the originator or press the Conf key to talk to the transfer number. Alternating between these two keys alternates between the two parties. This needs to be done before pressing the Conf key twice.This also assumes AHA CLS Automatic Hold, is enabled on the handset.
Additional call features 2. Choose one of the following: EnhOvr or — Press the Override key again. — Enter the Override FFC again. The other two people on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two people remain connected. (Goodbye) 3. To terminate the call, press the Goodbye key.
Additional call features 1. Choose one of the following: EnhOvr or — Press the Override key. — Enter the Override FFC to initiate a Forced Camp-on. The person you called receives a tone. You receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dialed. 2. Return the handset to the cradle. 3. When the person you called finishes the call, your IP Phone automatically dials the number and both IP Phones ring.
Additional call features 2. Choose one of the following: — Press the Override key. EnhOvr — Enter the Override FFC. The people in the targeted call receive a tone for approximately 1 second. After the Override feature joins you to the call, a short tone repeats every 16 seconds. or (Goodbye) 3. To terminate the call, press the Goodbye key. Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call.
Additional call features To use Automatic Preselection (Meet-me page): 1. Lift the handset. 2. Dial the Radio Paging Access FFC. The paging tone sounds (two beeps followed by a dial tone). 3. Dial the number of the party you want to page. After dialing, the ringback tone sounds. The paged person can use any IP Phone to enter a Radio Paging Answer FFC, plus their own DN number. (Goodbye) or 4.
Additional call features 2. Dial the Radio Paging Access FFC. The ringback tone sounds. The paged person can use any IP Phone to enter a Radio Paging Answer FFC, plus their own DN number. (Goodbye) or 3. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds, followed by silence, press the Goodbye key or replace the handset. To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN.
Additional call features To make a voice call: 1. Lift the handset. VceCall 2. Press the Voice Call key and make the announcement. 3. Press the Goodbye key. (Goodbye) To respond to a voice call: Your IP Phone rings once and the caller's voice transmits through your speaker. Lift the handset.
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 166 • “Using the Callers List” on page 169 • “Using the Redial List” on page 171 • “Using Virtual Office” on page 173 • “Using Media Gateway 1000B” on page 182 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries.
Additional phone features 3. Press the Next soft key. Next 4. Use the dialpad to enter the phone number. 5. Do one of the following: Done Cancel or — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen. To edit an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Edit soft key and perform your edits. Edit 3.
Additional phone features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. Delete 3. Choose one of the following: Confirm Cancel or — Press the Confirm soft key to delete the entry. — Press the Cancel soft key to return to the Personal Directory without deleting the entry. To search for an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2.
Additional phone features Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls.
Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. Dial To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. Delete 3. Choose one of the following: Confirm Cancel or — Press the Confirm soft key to delete the entry. — Press the Cancel soft key to return to the Personal Directory without deleting the entry.
Additional phone features To delete the entire Callers List: 1. Press the Delete soft key. Delete 2. Choose one of the following soft keys: Yes No or — Yes to delete the entire Callers List — No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls. Redial List can stored up to 20 entries. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made, and to redial previously dialed calls.
Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Dial soft key. Dial To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Press the Delete soft key. Delete 3. Choose one of the following soft keys: Yes No or — Yes to delete the entry — No to return to the previous screen To delete the entire Redial List: 1. Press the Delete soft key. Delete 2.
Additional phone features Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office IP Phone features, to a remote IP Phone. Virtual Office makes this possible by allowing you to use another IP Phone (the Remote phone) to log in to your own home or office IP Phone (the Office phone).
Additional phone features Table 10: Virtual Office connection availability Using IP Phone Possible to log in to the 1140E? IP Phone 2002 Yes IP Phone 2004 Yes IP SoftPhone 2050 IP Phone 2007 Yes, with restrictions Yes Note: A Virtual Office login from an IP Phone 1140E to an IP Phone 1120E or IP Softphone 2050 is blocked in certain situations. Consult your system administrator.
Additional phone features To activate Virtual Office on your Office IP Phone from your Remote IP Phone: (Virtual) 1. Press the Virtual soft key. 2. At the prompt, enter your user ID. 3. Press the Enter key. 4. At the prompt, enter the home Station Control Password (SCPW). If the user ID is not found locally, the message Locating Remote Server appears. After three failed login attempts, wait 1 hour before attempting to log in again, or contact your system administrator to reset your password.
Additional phone features Figure 26: Logged in to an IP Phone 1140E 42597 41798 47678 44759 42888 45645 09/16 2:32pm Forward More... Nortel User: 45645 Trans Conf Figure 27 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1140E Office phone. Fewer display lines are available on the 1120E, so the display provides less information. Figure 27: Logged in to an IP Phone 1140E using an IP Phone 1120E 47678 45726 42888 41963 User: 41963 Trans 176 Conf Forward More...
Additional phone features Figure 28 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1140E Office phone. In this case, the information display is is arranged in a different fashion, but all the information is visible at one time. Figure 28: Logged in to an IP Phone 1140E using an IP Softphone 2050 Regardless of what model of IP Phone you use as a Remote phone, a User information line appears, which lists the number of your Office IP Phone.
Additional phone features Figure 29: Office phone displays the message Logged Out Logged Out. Virtual Home When activated for Virtual Office by a Remote IP Phone, your Office IP Phone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone. If you do not disconnect the remote login, your Virtual Office session expires after a fixed period of time, determined by your system administrator.
Additional phone features To regain operation of a IP Phone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office IP Phone from the Remote IP Phone: Home a. Press the Home key. b. Enter your User ID and password (this logs the Office IP Phone back on to your office network). or Vrtual — Press the Virtual soft key to log in to another IP Phone, and your IP Phone becomes a Remote IP Phone.
Additional phone features Press Yes to allow the IP Phone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer. If no key is pressed, the IP Phone logs out of Virtual Office. Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen. Table 11 lists error messages and describes actions to correct the causes.
Additional phone features Table 11: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Probable Cause Actions Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock. Permission Denied (1) Remote IP Phone has no Station Control Password. Notify system administrator. Permission Denied (3) Incorrect User ID entered. Enter correct User ID.
Additional phone features Table 11: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Server Unreachable (2) Network problem. Notify system administrator if the problem persists. VOUD configured on TN Remote IP Phone does not have VOUA Class of Service. Notify system administrator. Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.
Additional phone features Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive IP Phone calls). Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller. 1. Press the Services key. (Services) 2. Press the Up/Down navigation keys to scroll and highlight Test Local Mode. 3. Press the Enter key (the IP Phone resets and registers back to the branch office).
Additional phone features Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 12 lists error messages and describes actions to correct the causes. Table 12: Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local Mode. Press the Services key, and then select Resume Normal Mode. Network problem. Contact system administrator if problem persists. Gatekeeper unable to find end point from Branch User ID. Notify system administrator.
Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your IP Phone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant. To enter the time for an Automatic Wake-Up call: 1.
Using Hospitality features To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. To enter the time in a 24-hour time format, enter the hours followed by the minutes.
Using Hospitality features Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: MRK 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). MRK 3. Press the Message Registration key. To change a meter: MRK 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Dial the correct meter count. 4. Press the * key. 5. Press the Message Registration key.
Using Hospitality features To reset a meter to zero: MRK 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the * key. MRK 4. Press the Message Registration key. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in each room. To enter cleaning status: RMK 1. Press the Room Status key. 2. Dial the Directory Number (DN) for the room.
Using Hospitality features 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped The interrupted dial tone sounds. 4. Press the * key. 5. Dial the Maid ID. If you dial the wrong Maid ID, press the * key and redial the ID. RMK 6. Press the Room Status key. Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module.
Using Hospitality features 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped RMK 3. Press the Room Status key. Changing the status of a room: RMK 190 1. Press the Room Status key.
Using Hospitality features 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 3. Dial the status code for the room. A three-digit code appears.
Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1140E. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports.
Accessing External Server Applications 2. To stop the call recording, press the ROD key again. Using SAVE key Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active. The SAVE key is displayed in the following scenarios: • Normal operations - If the SAVE key is pressed during an active call, the call is saved.
Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Use Table 13 to track the FFCs assigned by your system administrator.
Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX. Category 5e (Cat5e) Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat 5e.
Terms you should know Directory Number (DN) A number consisting of one to seven digits for an IP Phone, and also known as an extension number. Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off. Fixed key The hard-labeled keys on your IP Phone.
Terms you should know Message/Inbox A fixed key on your IP Phone 1140E that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call.
Terms you should know Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward). Status Messages A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present.
Index Index A Disconnect 147 About the IP Phone 2004 19, 195 Conference call 145 Answer a call 126 Configure area code setup 74 Attendant Recall 130 Configure call log options 84 AutoDial 119 Configure Callers List log 71 AutoDial Transfer 153 Configure Name Display format 76 Automatic Answerback 135 Configure New Call indication 72 Automatic Wake-Up 185 Configure Preferred Name Match 73 B Connect the components 36 Buzz signal 154 Context-sensitive soft keys 22, 195 Contrast adjustment 6
Index Enter key 24 Local Area Network (LAN) 19 Entering and editing text 33 Local Diagnostics 107 Expand key 24 Local Dialpad Tone 68 External server applications 192 Local Mode 182 F M Feature display 196 Maid Identification 188 Fixed key 196 Make Set Busy 151 Flexible Feature Code (FFC) 196 Malicious Call Trace 134 Flexible Feature Codes (FFCs) 194 Media Gateway 1000B 182 G Goodbye key 25, 196 Group Call 148 H Handsfree dialing 113 Headset key 24, 25 Help 11 Hold key 24 Hospitality fea
Index Privacy Release 162 System or Switch 198 Q T Quit/Stop key 25 Telephone display 29 Telephone information 84 R Telephone Options 63 Radio Page 162 Test Local Mode 183 Record a Calling Party Number 133 Timed Reminder Recall 129 Redial List 116, 118 Regulatory and safety information 13 Remote Call Forward 141 Resume Normal Mode 183 Ring Again 121 Transfer a call 128 U USB keyboard function keys 34 User Interface 198 Ring type 78 V Ringback/ring tone 197 Virtual Office 173 Room Status
Index 202
Nortel Communication Server 1000 IP Phone 1140E User Guide Copyright © 2005–2010, Nortel Networks. All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing, NORTEL PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
