Avaya 1140E IP Deskphone with SIP Software User Guide SIP Software Release 4.4 Release 4.4 NN43113-101 Issue 09.
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Contents Chapter 1: Revision history............................................................................................... 11 Chapter 2: Regulatory and safety information................................................................. 13 Chapter 3: Introduction to the Avaya 1140E IP Deskphone............................................ 17 Basic features...........................................................................................................................................
Connecting the LAN ethernet cable................................................................................................. Installing additional cables............................................................................................................... Wall-mounting the IP Deskphone (optional)..................................................................................... Entering text.....................................................................................................
Receiving intercom calls........................................................................................................................... 113 Receiving paging calls.............................................................................................................................. 114 Chapter 9: The Address Book............................................................................................ 115 Viewing the Address Book...........................................................
Edit Domain page............................................................................................................................. Transferring a call..................................................................................................................................... Using the Park Call feature....................................................................................................................... Using Park Call.......................................................
Voice Mail Settings........................................................................................................................... 224 Remembering settings after logout.................................................................................................. 225 Programmable keys.................................................................................................................................. 225 Inbox, Outbox, IM log........................................................
Incoming calls with precedence................................................................................................................ 283 Call transfer with precedence........................................................................................................... 284 Multiple calls.............................................................................................................................................. 285 Preemption.....................................................
Chapter 1: Revision history November 2013 Standard 09.01. This document is up-issued to support SIP Software Release 4.4. May 2013 Standard 08.05. This document is up-issued to reflect changes in the Visual Alerter/Message Waiting Indicators information. March 2012 Standard 08.04. This document is up-issued to reflect changes in the User Profile information. February 2012 Standard 08.03. This document is up-issued to include information about the Busy Lamp Field feature. February 2012 Standard 08.
Revision history 12 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 2: Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Regulatory and safety information Table 1: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2) Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New Zealand AS/NZ CISPR 22 CISPR Class B Emissions: Information technology 22 equipment - Radio disturbance European Community EN 55022 Japan Class B Emissions: Information technology equipmen
DenAn regulatory notice for Japan Warning: Please be careful of the following while installing the equipment: • Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause “failures, malfunctioning, or fire”. • Power cords shipped with this equipment must not be used with any other equipment. If the above guidelines are not followed, it may lead to death or severe injury.
Regulatory and safety information 16 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 3: Introduction to the Avaya 1140E IP Deskphone Your Avaya 1140E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphone with SIP software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIPenabled version. In this guide, user-defined feature key labels appear beside the keys and context-sensitive soft keys labels appear directly above the keys.
Introduction to the Avaya 1140E IP Deskphone • high-quality speaker phone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized feature keys: - Quit - Directory - Inbox - Outbox - Services - Copy • six call-processing fixed keys: - Mute - Handsfree - Goodbye - Instant Message Log - Headset - Hold • gigabit Ethernet ports • built-in gigabit Ethernet switch for shared PC access • headset jack with an On/Off key • USB port to support a keyboard or mouse Note: P
Avaya 1140E IP Deskphone controls • the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable feature keys • Wireless headset support using Bluetooth® wireless technology,compatible up to Bluetooth 2.1 Note: Backward compatible for Bluetooth 1.2 headsets. Simple Secure Pairing is supported with Bluetooth 2.1 compliant headsets. Avaya 1140E IP Deskphone controls This section describes the controls on your 1140E IP Deskphone.
Introduction to the Avaya 1140E IP Deskphone Key Function The keys on either side of the telephone display screen are User-defined feature keys, with labels that are displayed on the telephone display screen. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration. You can define these keys for specific functions, such as Call Forward. Note: The key on the lower right is reserved as your default line key.
Avaya 1140E IP Deskphone controls Key Function Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/ Release key to end the highlighted call. Press the Goodbye/Release to close menu navigation or cancel user tasks. Press the Expand key to access the Instant Messaging Log. Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.
Introduction to the Avaya 1140E IP Deskphone Key Function 4. Check For Updates—check for the latest software and configuration update for the IP Deskphone. 5. Reset Phone—reset your IP Deskphone. 6. File Manager—manage the IP Deskphone file system and USB Devices attached to the IP Deskphone. 7. Logging System—enable or disable the logging process. 8. Phone Information—view information about the hardware and software on your IP Deskphone, including user and location information.
Avaya 1140E IP Deskphone display Key press behavior The behavior of the IP Deskphone when you press a fixed key is as follows. Goodbye/Release, Mute, Hold, Headset, Handsfree and Hookswitch If there is an active established call, the key action applies to this active call. If there is no active call, the key action is applied to the call that is highlighted in the list of calls.
Introduction to the Avaya 1140E IP Deskphone Cleaning the Avaya 1140E IP Deskphone LCD display screen To clean the LCD display screen, gently wipe with a soft, dry cloth. Caution: Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure. Context-sensitive soft keys Your Avaya 1140 IP Deskphone has four context-sensitive soft keys beneath the LCD screen.
Context-sensitive soft keys Item Function • To type letters, the abc context-sensitive soft key must be displayed. • To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list. Msgs Press the Msgs context-sensitive soft key to access the following features: 1. Voice Mail—use to call your Voice Mail number. 2. Instant Messaging—use to access the Instant Messaging Inbox/Outbox. 3. Missed Call Notification—use to access your Missed Call details.
Introduction to the Avaya 1140E IP Deskphone Item Function More... Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [ScrnSvr] [Presnce] [Prefs] [More…] When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.
Context-sensitive soft keys Item Function • Wired, USB (if wired, then select type 1, 2 or 3) • Enable HID Commands (enable or disable) • MHA Headset Type • MHA Back Light (enable or disable) • Monitor Audio Quality—used to view details about the audio quality of an active call. Bluetooth Setup • Enable Bluetooth (enable or disable) • To unpair a device, select UnPair.
Introduction to the Avaya 1140E IP Deskphone Item Function • Search Method • Incoming Privacy • Outgoing Privacy • # Ends Dialing • Hold Mode: Private • Time 6. Network—use to access the following: • Server Settings • Device Settings • Diagnostics • Disable screensaver • Licensing • Lock 7. USB Locks—use to lock or unlock the following USB devices: • USB Mouse • USB Keyboard • USB Headset • USB flash drive 8.
Context-sensitive soft keys Idle display screen after dial pad input After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in the following figure. Figure 4: Idle display screen after dial pad input The following table lists the context-sensitive soft keys that you can use to access menu items after dial pad input.
Introduction to the Avaya 1140E IP Deskphone Figure 5: In-call context-sensitive soft keys Table 4: Menu items accessed during an in-call session through context-sensitive soft keys Item Function Conf Press the Conf context-sensitive soft key to obtain a dial tone to place another call during an active call or to make a conference call. The Conf context-sensitive soft key behaves like the NewCall context-sensitive soft key.
Context-sensitive soft keys Item Function • f you press the More… context-sensitive soft key once from the first menu list, you access the following context-sensitive soft keys: [NewCall] [Prefs] [blank] [More.…] • If you press the More… context-sensitive soft key from the first menu list twice times, you return to the first menu list with the following context-sensitive soft keys.
Introduction to the Avaya 1140E IP Deskphone Item Function • # Ends Dialing • Hold Mode: Private • Time 6. Network—use to access the following: • Server Settings • Device Settings • Diagnostics • Disable screensaver • Licensing • Lock 7. USB Locks—use to lock or unlock the following USB devices: • USB Mouse • USB Keyboard • USB Headset • USB flash drive 8. User Settings—use to modify the following: • Call Settings • IM Settings • Voice Mail Settings • Change Location (blank) No soft key label.
Navigation keys Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1140E IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: • Press the corresponding number on the dialpad and then press the Select soft key. • Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key.
Introduction to the Avaya 1140E IP Deskphone Key Function • Move cursor to the left when you enter and edit text. • Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox. Operates like the Back context-sensitive soft key. Press the up or down arrows on the Navigation Key Cluster to: • Erase a character (backspace) when you enter and edit text. • Highlight items in a list, such as Address Book entries or items in your Call Inbox.
Security features to your IP Deskphone. Call features must be assigned to your IP Deskphone and must be supported by call server software. Note: • Not all features are available. To determine which features are available or to activate features, contact your system administrator or service provider. • Not all service providers support the entry of a SIP address to initiate a call; for example, jim@companya.com.
Introduction to the Avaya 1140E IP Deskphone Figure 6: Example of a secure connection when the IP Deskphone is idle The following figure is an example of a secure connection when you are on an active call. The security icon is visible on the IP Deskphone screen. Figure 7: Example of a secure connection during an active call 36 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 4: Accessing the Avaya 1140E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1140E IP Deskphone. Logging on Whenever you log on to your Avaya 1140E IP Deskphone you must do the following: • confirm your logon ID • enter your password • select the duration of this session SIP Software Release 2.2 and later supports admin password protection for a login prompt that appears when you power up the IP Deskphone or after you log off.
Accessing the Avaya 1140E IP Deskphone • Selecting a location on page 44 • User Profile on page 45 • Overwriting your personal Address Book on page 46 Note: The system automatically logs you back on after a power outage or software upgrade. The system administrator configures this feature on a network-wide basis. Automatic login Before you first receive your Avaya 1140E IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password.
Logging on 2. Press the Up/Down navigation key to highlight the new domain you want to use. Select 3. Choose one of the following: Back • Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current Domain page, and the new domain appears. • Press the Back context-sensitive soft key to keep existing configurations and return to the previous menu.
Accessing the Avaya 1140E IP Deskphone Deskphone is provisioned with other languages, you can choose an available language during the login process by pressing the Lang context-sensitive soft key on the User Login page. To change the language: Change Back Navigation key cluster 1. Choose one of the following: • Press the Change context-sensitive soft key to change the current language. • Press the Back context-sensitive soft key to keep existing language and return to the User Login screen. 2 .
Logging on 1. Press the abc/123 soft key to toggle between alphabetic or numeric input. 2. Use the dialpad to enter your user ID login at the prompt. Note: Use the left navigation key to backspace and remove a previous user ID. 3. Press the Login soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID.
Accessing the Avaya 1140E IP Deskphone 5. Press the Next soft key. Note: You can cancel the login process by pressing one of the following keys: • Cancel soft key • Goodbye fixed key • Quit fixed key Configuring the duration of the login After you enter your logon ID and password, the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off. To configure the login duration: 1.
Timed logoff 3. Do one of the following: • Use the dialpad to enter the number of hours or days you want to remain logged on and press the Next context-sensitive soft key. • Press the Back context-sensitive soft key to return to the permanent logon screen. • Press the Cancel context-sensitive soft key to return to the first logon screen.
Accessing the Avaya 1140E IP Deskphone • Press the Yes context-sensitive soft key to log off immediately. • Press the No context-sensitive soft key to switch to Permanent login. • Press the Quit or Release/Goodbye key to logout immediately. If you do not respond, the prompt times out in 45 seconds and the IP Deskphone logs off. If you answer a call during the logout prompt, the logon switches to Permanent login.
User Profile Note: • During an emergency call, you cannot log out from the IP Deskphone or release or disconnect the call. The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it. • If the login time expires during an emergency call, a prompt does not appears and the IP Deskphone automatically switches to permanent login. • When you configure your user profile for the first time, you must confirm that the selected location is correct.
Accessing the Avaya 1140E IP Deskphone • Programmable keys configuration • # Ends dialing configuration Overwriting your personal Address Book When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature.
Logging off from the IP Deskphone Figure 9: Logon confirmation screen Logging off from the IP Deskphone To log off from the IP Deskphone: 1. Press the Services fixed key, and then select Logout from the menu. 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 3. Use the dialpad to enter your password at the prompt. 4.
Accessing the Avaya 1140E IP Deskphone • Press the Logout context-sensitive soft key to complete the logout process. The IP Deskphone returns to the User Login screen. • Press the Back context-sensitive soft key to remain logged on and return to the Services menu. Logging off multiple user accounts The Avaya 1140E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time.
Making an emergency call • Pick up the handset. • Press the handsfree button. • Press the headset button. Note: Hang up or switch off the handset to return to normal state. 2. Dial the emergency number that is provided by your dialing plan. 3. Press the Send context-sensitive soft key. 4. If you try to dial the number that does not match the dialing plan, a message appears to inform you that the number is incorrect.
Accessing the Avaya 1140E IP Deskphone Figure 11: Phone location display You can obtain location information only if it has been configured on your system. 50 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 5: Installing the 1140E IP Deskphone This chapter describes how to install and connect your 1140E IP Deskphone. Before you begin Caution: Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack. Caution: Your IP Deskphone is designed for use in an indoor environment only.
Installing the 1140E IP Deskphone IP Deskphone Connections on page 52 shows the connections on the IP Deskphone. Figure 12: IP Deskphone connections Warning: Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone. 52 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Connecting the components Figure 13: Wall-mount lever Warning: Your Avaya 1140E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in Wall-mount lever on page 53, to release the base and pull it away from the IP Deskphone. Removing the stand cover To access the cable routing tracks and attach cables, you must remove the stand cover.
Installing the 1140E IP Deskphone Figure 14: Remove the stand cover Connecting the AC power adapter (optional) Your 1140E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6). You can order the Avaya-approved AC adapter separately. Warning: Use only the approved Avaya AC Adapter with your IP Deskphone.
Connecting the components Connecting the handset Use the following procedure to connect the handset to the IP Deskphone. 1. Connect the end of the handset cable with a short straight section to the handset. 2. Connect the end of the handset cable with the long straight section, into the RJ-9 handset jack marked with the handset symbol on the back of the IP Deskphone. The handset symbol is as follows: 3. Form a small bend in the cable. 4.
Installing the 1140E IP Deskphone - Monaural Headset: Plantronics Model number: HW251N (Part number: 75100-06) with cable Model Number: A10 (Part Number: 66268-02) - Binaural Headset: Plantronics Model number: HW261N (Part number: 75101-06) with cable Model Number: A10 (Part Number: 66268-02) • Type 3: Binaural Headset - Binaural Headset: GN Netcom Model number: GN 4800 (Part number: 48492-09) After you select a headset, the corresponding tuning parameters are applied automatically.
Connecting the components Installing additional cables If applicable, you can plug an optional USB device such as a USB mouse or a USB keyboard into your IP Deskphone. Connect the USB cable to the USB port on the back of the IP Deskphone.
Installing the 1140E IP Deskphone 4. Install the IP Deskphone stand mounting holes over the screw heads as indicated in the figure above (Method A). You need to remove the IP Deskphone from the wall to adjust the lower screws. 5. When the lower screws are snug, install the IP Deskphone on the mounting screws, and then tighten the top screws. Figure 16: Rotate the IP Deskphone into the wall mount position Method B: 1. Attach the 15-cm (6-inch) CAT5e cable. 2.
Entering text Entering text You can use the following methods to enter and edit text on your Avaya 1140E IP Deskphone: • Entering text using the IP Deskphone dialpad on page 59 • Entering text using the USB keyboard on page 63 Using the dialpad You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to, for example, spell names or words in Instant Messages (IMs), enter SIP addresses, create Address Book entries, and to designate feature key labels.
Installing the 1140E IP Deskphone the upper case letter C, press the number 2 key six times. You can cycle through the letters (and the numeral) by pressing the number button repeatedly. To create names or words that contain two adjacent letters that appear on the same button, for example, the word press, you can do the following: 1. To enter the first character, press the dialpad key 6. 2. Pause briefly. 3. To enter the next letter, press the dialpad key 6 twice to cycle to the letter r.
Entering text Note: No letters are associated with the 0 key; however, double-pressing it inserts a blank character (a space). Enabling and disabling the # Ends Dialing feature You can enable the IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. To enable the # Ends Dialing feature: 1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight # Ends Dialing and press the Change context-sensitive soft key. 2.
Installing the 1140E IP Deskphone Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can configure the IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic mode as the default: 1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key. 2.
Entering text Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers, access some features, and duplicate some functions. For example, to dial a directory number, you can use the keyboard number pad to enter digits and the asterisk (*) and octothorpe (#) characters and you can use the alphabetic keys to enter text. The following table describes the associations between the USB keyboard function keys and the IP Deskphone fixed keys.
Installing the 1140E IP Deskphone USB Keyboard Key 64 IP Deskphone Fixed Key Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 6: Configuring the Avaya 1140E IP Deskphone You can adjust a few settings of the Avaya 1140E IP Deskphone to conform to the environment where you want to use the IP Deskphone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Configuring the Avaya 1140E IP Deskphone 2. Press the Left/Right navigation key to increase or decrease the display contrast level. 3. Choose one of the following: • Press the Set context-sensitive soft key to save the changes and return to the Display menu. • Press the Back context-sensitive soft key to keep the existing configurations and return to the Display menu.
Creating the idle screen text display Creating the idle screen text display You can create a text to display on the screen, while the IP Deskphone is idle. To create the idle screen display text: 1. Press the Prefs context-sensitive soft key, select Display, and select Idle Screen Text Display. 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 3. Use the dialpad to enter the display text you want to appear on the idle screen display of the IP Deskphone. 4.
Configuring the Avaya 1140E IP Deskphone Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive. To configure Menu Auto back-out: 1. Press the Prefs context-sensitive soft key, choose Display, and then Menu Auto back-out. 2. Choose one of the following: • Press the Select context-sensitive soft key.
Selecting a ring pattern or • Press the Select context-sensitive soft key to configure the Auto back-out time to the selected (highlighted) value and return to the Display menu. • Press the Back context-sensitive soft key to dismiss the Auto back-out time menu and return to the Display menu. Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto backout time is pre-selected (highlighted) on the list.
Configuring the Avaya 1140E IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume • Paging Ring Volume A sliding scale appears on the LCD screen display when you adjust the volume. The following figure shows how to adjust the volume. Figure 18: Adjusting the volume Adjusting the ring volume You can adjust the ring volume for an incoming call.
Adjusting the volume 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Alerting Volume. 2. To adjust the ring volume of an incoming call do one of the following: • Press the Left/Right navigation key. • Press the Volume fixed keys to increase or decrease the volume. 3. Choose one of the following: • Press the Set context-sensitive soft key to configure the selected volume and return to the Tones menu.
Configuring the Avaya 1140E IP Deskphone Note: To adjust the volume during a call, use only the Volume + and Volume - fixed keys. 3. Choose one of the following: • Press the Set context-sensitive soft key to configure the selected volume and return to the Voice menu. • Press the Back context-sensitive soft key to keep existing configurations and return to the Voice menu. or You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: 1.
Adjusting the volume You can adjust the handsfree mode volume on the IP Deskphone. To adjust the handsfree mode volume: 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handset volume use one of the following methods: • Press the Left/Right navigation key to increase or decrease the volume of the handset. • Press the Volume + fixed key to increase the handset volume or press the Volume - fixed key to decrease the handset volume.
Configuring the Avaya 1140E IP Deskphone 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Paging Volume. The Paging tone is played at the current volume. 2.To adjust the ring volume of an incoming paging call do one of the following: • Press the Left/Right navigation key. • Press the Volume fixed keys to increase or decrease the volume. 3.
Selecting the date and time format 2. Press the Change context-sensitive soft key to change the language. 3. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]). 4. Choose one of the following: • Press the Select context-sensitive soft key to save the desired language and return to the previous screen. or • Press the Back context-sensitive soft key to keep the existing configurations and return to the Preferences menu.
Configuring the Avaya 1140E IP Deskphone 4. Press the Change context-sensitive soft key to change the Date Format. 5. Press the Up/Down navigation key to scroll and highlight either a month/day (MM/DD) or a day/month (DD/MM) format. 6. Choose one of the following: • Press the Select context-sensitive soft key to save the format and return to the Time Format menu. or • Press the Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu.
Selecting the date and time format 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: • GMT -11:00 Samoa • GMT -10:00 Hawaii 6. Choose one of the following: • Press the Select context-sensitive soft key to save the time zone selection and return to the Time Format menu. or • Press the Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu.
Configuring the Avaya 1140E IP Deskphone 5. Press the Up/Down navigation key to scroll and highlight a time format: • 12-hour • 24-hour • French 6. Choose one of the following: • Press the Select context-sensitive soft key to save the time format and return to the Time Format menu. • Press the Back context-sensitive soft key to keep the existing configurations and return to the Time Format menu. or USB headset You can attach only one USB headset to the Avaya 1140E IP Deskphone.
USB headset sensitive soft key, and then choosing Audio. The Audio option allows you to select and configure the preferred headset. The following figure on page 78 displays the Audio menu with the Headset Selection menu item. Figure 19: Preferences menu with Headset menu item On the IP Deskphone, after you select the Prefs, Audio, and Headset Selection menu items, use the Headset screen to select the desired headset and corresponding functional parameters.
Configuring the Avaya 1140E IP Deskphone Option Active Headset Device Function Select the active headset device; either USB or Wired. Note: The headset can be selected before it is attached (wired or USB). Items below the Active Headset Device field are dimmed, if either USB headset is not selected or if the attached headset is not one of the Human Interface Device (HID) supported headset types. Wired Headset Type Select the type of wired headset you required.
USB headset Presence of USB headset On the System menu, choose Phone Information, and then select USB to verify the presence of the USB headset attached to the IP Deskphone. When you select the USB menu, the attached USB headset is displayed along with other USB devices. The name of the USB device directly appears from the USB devices themselves. The product description has no explicit USB headset indications for the attached USB headset. The following figure displays the headset setting screen.
Configuring the Avaya 1140E IP Deskphone After you select the format and the Set Interface command is sent, the USB headset runs in Generic Mode 1 operation (both audio and HID) or Mode 2 operation (audio only). If the headset runs in Mode 1 operation, the IP Deskphone configures the task or callback to communicate with the USB HID control events between the IP Deskphone and the headset. You can insert the headset during an active call.
USB headset Feature Description LEDs are also mapped to the corresponding LEDs on the IP Deskphone. The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone: the Mute LED for mute indication and the Message Waiting LED for message waiting and incoming call (flash) indications. The Avaya USB Enhanced Adapter has an extra port to connect an external alerter. If there is an external alerter attached, the external alerter is kept synchronized with the Message Waiting LED.
Configuring the Avaya 1140E IP Deskphone Feature Description flows between the IP Deskphone and the headset adapter through the USB. Call Release You can release an incoming call or an outgoing call by pressing either the On Hook (Red) key on the adapter, or the Release (Goodbye) key on the IP Deskphone. After a call is released, audio data between the IP Deskphone and the headset stops. Call Mute Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the IP Deskphone.
USB headset • Plantronics CS50/CS60 Wireless USB headsets • GN Netcom 9300 series wired and wireless USB headsets The HID support of third-party USB headsets performs differently from the Avaya Headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior. The following table lists the features of a third–party USB headset with HID support.
Configuring the Avaya 1140E IP Deskphone Feature 86 Description External Alerter Not applicable Incoming Call When there is an incoming call, the IP Deskphone sends an alerting event to the headset. Each type of headset has different incoming call indications. Caller ID Information Not applicable Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset.
USB headset Feature Description double volume changes. On the other hand, volume changes on the IP Deskphone change the system setting and indirectly affects the volume level on the headset. Audio Processing Same as the wired headset. Both headsets support Wideband audio. The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset. Analog Terminator Adapter for analog (500/2500-type) telephone or fax machine SIP Software Release 3.
Configuring the Avaya 1140E IP Deskphone Feature Description Incoming Call When there is an incoming call, the IP Deskphone sends an alerting event to the adapter. The adapter produces the ring tones for the attached analog device to indicate there is an incoming call on the IP Deskphone. Caller ID Information Caller ID, if available, is also sent to the adapter. The adapter sends the CLID to the attached analog device for display.
Configuring a Bluetooth wireless technology headset To open the Bluetooth Setup dialog box: Do one of the following: • Double-press the Headset key quickly. • Press the Prefs context-sensitive soft key, select Audio, and then select Bluetooth Setup from the menu. The IP Deskphone with SIP Software supports the Plantronics Voyager 510S Bluetooth wireless technology headset.
Configuring the Avaya 1140E IP Deskphone 5. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. 6. Press the Enter key. The message Searching…. appears. It can take up to two minutes for the search to complete. If the search is successful, the message Search Completed Found Device(s) appears, and a list of devices that support Bluetooth wireless technology appears in the Found list. 7. If the search is successful, proceed to step 9. 8.
Configuring a Bluetooth wireless technology headset 14. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press the Enter key. A dialog box appears, with the prompt Enter PIN#. 15. Use the telephone dialpad to enter the PIN for the wireless headset and press the Enter key. Check your headset documentation to find the headset PIN or passkey. Often, the PIN or passkey is 0000. 16.
Configuring the Avaya 1140E IP Deskphone • Press the Right navigation key one or more times to highlight the Paired: box. Press the Enter key to start the edit mode. • Press the Up/Down navigation key to open the list. Press the Up/Down navigations key to scroll in the Paired list and highlight your headset. • Press the Enter key to select the headset and close the list. Press the Enter key to exit edit mode. 18. If only one headset is paired, proceed to step 18.
Configuring a Bluetooth wireless technology headset Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same Avaya 1140E IP Deskphone, the two interact as follows: • If a wireless headset is not paired, the wired headset works as normal. Likewise, if a wireless headset is paired with a wired headset, but the wireless headset is not in range, the wired headset works as normal.
Configuring the Avaya 1140E IP Deskphone 3. If the name of your headset appears in the Paired box, proceed to step 11. 4. If more than one device is paired, and your headset is not already displayed in the Paired box, press the Right navigation key one or more times to highlight the Paired box. 5. Press the Enter key to open edit mode. 6. Press the Up/Down navigation key to open the list. 7. Press the Up/Down navigation key to scroll through the list and highlight your headset. 8.
Chapter 7: Making a call This section describes the methods you can use to make a call.
Making a call 2. You can make a call using one of the following methods: • Enter the phone number or SIP address by using the dialpad. Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. • Press the Redial context-sensitive soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered.
Making a call using on-hook dialing 1. Dial the number or SIP address. 2. Continue the call by using one of the following methods: • Press the line feature key. • Press the Headset fixed key. • Press the Handsfree fixed key. 3. To terminate the call, choose one of the following: • Replace the handset into the cradle. • Press the Goodbye key. Using handsfree calling While on an active call, you can switch between the handset, headset, and handsfree mode. To end a handsfree call: Press the Goodbye key.
Making a call 1. Press the Handsfree key. The LED indicator lights with a solid red light. 2. Replace the handset. To use a headset: 1. Connect the headset to the headset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call. To switch from handsfree to headset: Press the Headset key. The LED indicator lights.
Using Call Subjects 2. Choose one of the following: • Press the Up/Down navigation key to highlight the Call Subject you want to use and press the Select context-sensitive soft key. The IP Deskphone sends the Call Subject to the contact you are calling. • Press the New context-sensitive soft key to create a new Call Subject that is not on the list. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the Call Subject. 5.
Making a call 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. 2. Press the New context-sensitive soft key to create a new Call Subject. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new Call Subject for the contact. 5. Choose one of the following: • Press the Save context-sensitive soft key to save the new Call Subject and use it with the call.
Managing Call Subjects Deskphone was initially configured. You can modify, delete, and add Call Subjects while the IP Deskphone is in the idle state. Adding a Call Subject You can add a Call Subject while the IP Deskphones is idle. To add a Call Subject while the IP Deskphone is idle: 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2. Press the Add context-sensitive soft key to create new Call Subject.
Making a call Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle. To delete a Call Subject while the IP Deskphone is idle: 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to delete 3. Press the Delete context-sensitive soft key to delete the selected Call Subject.
Managing Call Subjects 1. Press the Prefs context-sensitive soft key, select Feature Options, and then select Call Subject from the menu. 2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to edit. 3. Press the Edit context-sensitive soft key to edit the selected Call Subject. 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 5. Use the dialpad to edit the Call Subject. 6.
Making a call 104 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 8: Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM). Caller identification When you receive an incoming SIP call, the Caller ID information appears on the LCD screen.
Receiving a call Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: Choose one of the following: • Press the Answer context-sensitive soft key that activates a Handsfree call. • Lift the handset. • Press the Headset fixed key. • Press the Handsfree fixed key. Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call.
Redirecting an incoming call 2. Use the Dialpad to enter a phone number or SIP address. Note: Do not use the # key to end dialing when you redirect a call. The call returns a busy signal and does not connect. 3. To redirect the call to the address you enter, choose one of the following: • Press the Redrct context-sensitive soft key. • Press the Clear context-sensitive soft key to clear the entry. • Press the Back context-sensitive soft key to return to the Incoming Call screen without redirecting the call.
Receiving a call 4. Choose one of the following: • Press the Select context-sensitive soft key to select the highlighted SIP address. • Press the Back context-sensitive soft key to return to the previous screen. 5. Press the Redrct context-sensitive soft key to redirect the incoming call to the selected address. Declining an incoming call You can decline an incoming call by pressing the Decline context-sensitive soft key. You can decline a call with or without giving a reason.
Creating a new Call Decline Reason information, see Creating a new Call Decline Reason on page 109. Note: Highlight None to use the default system message User has declined call. 3. Choose one of the following: • Press the Send context-sensitive soft key to send the selected decline reason to the caller. • Press the Back context-sensitive soft key to abort the call decline and return to the incoming call screen. Creating a new Call Decline Reason You can create an new Call Decline Reason.
Receiving a call 4. Use the Dialpad to enter a new Call Decline Reason. 5. Choose one of the following: • Press the Send context-sensitive soft key to send the new custom decline reason to the caller. Note: The IP Deskphone adds the new reason to the list of Decline Call Reasons for future use. • Press the Back context-sensitive soft key to return to the initial Decline Call screen.
Managing Call Decline Reasons 3. Use the dialpad to enter the new Call Decline Reason for the contact. 4. Choose one of the following: • Press the Save context-sensitive soft key to save the new Call Decline Reason. • Press the Back context-sensitive soft key to return to the previous menu without saving the new Call Decline Reason. Note: The IP Deskphone saves the new Call Decline Reason to the list of Call Decline Reasons for later use. Delete a Call Decline Reason To delete a Call Decline Reason: 1.
Receiving a call Edit a Call Decline Reason To edit a Call Decline Reason: 1. Press the Up/Down navigation key to scroll through and highlight the Call Decline Reason to edit. 2. Press the Edit context-sensitive soft key to edit the selected Call Decline Reason. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to edit the Call Decline Reason. 5.
Receiving intercom calls key. The caller continues to hear the ringing tone but is unaware that you are ignoring the call. You can configure the Call Ignore feature to either Local or Network. When Call Ignore is configured to Local, only that IP Deskphone is affected, and it stops ringing when you press the Ignore context-sensitive soft key.
Receiving a call • You receive a call notification and the IP Deskphone rings; the display is similar to the display of a normal call. • The IP Deskphone auto-answers the intercom call on handsfree after the configured number of seconds pass by. • The IP Deskphone auto-answers only if you do not answer the call within the configured time limit. • If you are on an active call, the IP Deskphone does not auto-answer the incoming intercom call.
Chapter 9: The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact.
The Address Book Figure 24: Contact details Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book. Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Address Book entry must have the DN to initiate a call. First, go off-hook by using one of the methods described in the section Making a call using offhook dialing on page 95. If needed, you can add a Call Subject.
Adding a contact to your Address Book 3. Press the View context-sensitive soft key to make a call to the contact. 4. Choose one of the following: • Press the Call context-sensitive soft key to make a call to the contact. • Press the Back context-sensitive soft key to return to the off-hook screen. Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1140E IP Deskphone. To add a contact to your Address Book: 1.
The Address Book 4. Use the dialpad to enter information for a phone number or SIP address (URI) for the new contact. Press the Next soft key after each entry to continue or press the Back soft key to return to the previous menu. 5. Choose one of the following: • Press the Yes soft key to designate the contact as a friend. • Press the No soft key if you do not want to designate the contact as a friend. 6.
Editing a contact in your Address Book Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: 1. Press the Directory fixed key: 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View soft key. 3. Press the Edit soft key to edit the contact information. 4. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 5.
The Address Book Note: If you only need to change one field for the contact, press the Next soft key without making changes to go to the next field. 7. Do one of the following: • Press the Yes soft key to designate the contact as a friend and return to the address menu screen. • Press the No soft key if you do not want a contact designated as a friend and return to the address menu screen. Note: If the contact is already designated as a friend, then the question Remove from friends? appears.
Copying information to the Address Book 2. Press the Edit soft key to access the contact information. 3. Press the Delete soft key to completely delete the contact from the Address Book. 4. Choose one of the following: • Press the Ok soft key to confirm. • Press the Back soft key to return to the previous menu. 5. Press the Ok soft key to complete the procedure and return to the Address Book.
The Address Book • 1. Address Book • 2. Speed Dial Key • 3. Send IM Key • 4. Call Forward Key 2. Press the Up/Down navigation key to highlight the Address Book and press the Select soft key. 3. Press the abc/123 soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter a name for the new entry. Note: If you do not need to change the name for the contact, press the Next 5. Choose one of the following: • Press the Next soft key to continue.
Searching for a contact in the Address Book 7. Choose one of the following: • Press the Yes soft key to designate the contact as a friend. • Press the No soft key if you do not want a contact designated as a friend. • Press the Back soft key to return to the previous menu. 8. Do one of the following to complete the entry: • Press the Yes soft key to add the contact to a group and then select the group for the contact to be added.
The Address Book To change the method the Avaya 1140E IP Deskphone uses to search: 1. Press the Prefs soft key, select Misc Options, and then highlight Search Method from the menu. 2. Press the Change soft key. 3. Press the Up/Down navigation key to highlight the Search Method you want to use as the default when you search for a contact: • Index Search • 1st Character Search • Name Search 4. Press the Select soft key to select a search method, and then return to the previous menu.
Searching for a contact in the Address Book The found contact is highlighted and then opened. • 1st Character Search — to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad. The first entry in the Address Book that begins with the letter d appears. • Name Search — to search for a specific name in your personal Address Book, enter the name by using the dialpad. You can enter a maximum of 8 characters.
The Address Book 5. Choose one of the following: • Press the Search soft key. • Press the Back soft key to return to the previous menu. Note: When the search is unsuccessful, the following message appears: No entries found for . 6. When a search result is successful, you can do one of the following: • Press the Up/Down navigation key to highlight a contact, from the search result and press the Call soft key to initiate a call. • Press the Search soft key to start a new search.
Searching for a contact in the Address Book Using Global Search You can perform a global search for a contact. To perform a Global Search for a contact: 1. Press the Services fixed key, select Search, and then select Global Search from the menu. 2. Press the Up/Down navigation key and then press the Select soft key to choose a search criteria: • User Name • First Name • Last Name • Phone Number 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4.
The Address Book 6. When a search result is successful you can do one of the following: • Press the Up/Down navigation key to highlight a contact from the search result and press the Call soft key to initiate a call. • Press the Save soft key to save the caller information to your Address Book. A confirmation screen appears. You can edit the name you save in the Address book. Press the Save soft key to accept the entry.
Chapter 10: Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address • Time of the call • Call Subject (if the caller sends a Call Subject) You can configure the filter on your Call Inbox to display all incoming calls or missed calls. You can access your Call Inbox while the IP Deskphone is idle or while you are on a call.
Call Inbox Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call. To manage calls in the Call Inbox while not on a call: 1. Press the Msg/Inbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Note: You can initiate a call to the highlighted caller. For more information, see Initiating a call from the Call Inbox on page 135. 3.
Managing calls in the Call Inbox while not on a call • Press the Delete context-sensitive soft key to delete the highlighted call or all calls in your Call Inbox. See Deleting calls in your Call Inbox on page 136. • Press the Exit context-sensitive soft key to exit the Call Inbox. The following table provides a list of additional user interactions for the main inbox screen.
Call Inbox Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox: When you view the details of a call in the Call Inbox, you can do the following: • Initiate a call to the caller displayed on the screen. For more information, see Initiating a call from the Call Inbox on page 135. • Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone.
Managing missed calls 1. Press the Msg/Inbox key and press the Missed soft key. 2. Press the Up/Down navigation key to highlight a call from the list of missed calls. 3. Press the Right navigation key to view the details of the missed call. Note: You manage the missed call the same as any call that is in your Call Inbox. For more information, see Viewing the details of a call in the Call Inbox on page 132 and Initiating a call from the Call Inbox on page 135. 4.
Call Inbox Figure 26: Messages screen To change the Missed Calls Notification behavior: 1. Press the Msgs context-sensitive soft key. 2. Press the Up/Down navigation key to highlight Missed Calls Notification. 3. Choose one of the following: • Press the Select context-sensitive soft key. or • Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen.
Initiating a call from the Call Inbox Note: Auto means that the message is cleared from the idle screen as soon as you enter the Inbox. • Press the Manual context-sensitive soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone. Note: Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox.
Call Inbox 3. To view details of the call, press the Right navigation key. 4. To place a call to the selected address, do one of the following: • Lift the handset. • Press the Headset fixed key. • Press the Handsfree fixed key. or Press the Edit context-sensitive soft key. Then press the Call context-sensitive soft key. then Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted.
Accessing the calls in your Call Inbox during a call 3. Select one of the following context-sensitive soft keys: • Press the Yes context-sensitive soft key to delete the highlighted call. • Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. • Press the All context-sensitive soft key to clear all calls from the Call Inbox. • Press the No context-sensitive soft key to return to the Inbox.
Call Inbox 138 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 11: Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: • Name • Address • Time of the call • Number of Calls • Call Subject (when used for a call) Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is: • Idle.
Call Outbox Figure 27: Call Outbox while IP Deskphone is idle To manage calls in the Call Outbox while not on a call: 1. Press the Outbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: • To view details of the selected call, press the Right navigation key. See Viewing the details of a call in the Call Outbox on page 142.
Managing calls in the Call Outbox while not on a call Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: 1. Press the Outbox fixed key. 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. To view details of the selected call, press the Right navigation key.
Call Outbox 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 2. Press the Delete context-sensitive soft key. 3. Select one of the following context-sensitive soft keys: • Press the Yes context-sensitive soft key to delete the highlighted call. • Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. • Press the All context-sensitive soft key to clear all calls from the Call Outbox.
Accessing the calls in your Call Outbox during a call 2. When you view the details of a call in the Call Outbox you can do one of the following: • Initiate a call to the caller displayed on the screen. See Initiating a call from the Call Outbox on page 141. • View a previous caller in the Call Outbox list by pressing the Prev context-sensitive soft key and return to the Outbox screen.
Call Outbox Note: This places the current call on hold, if it is not already on hold. • Press the Exit context-sensitive soft key to return to the Incall screen. 144 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 12: Instant Messaging You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives. Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM. • Enable or disable the automatic pop-up of a new IM. • Enable or disable an audible alert on a new IM.
Instant Messaging Figure 28: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable). • Press the Next context-sensitive soft key to skip to the next IM (if applicable).
Configuring Instant Messaging 4. Choose one of the following: • Press the On/Off context-sensitive soft key to toggle between enabling IM pop-ups or disabling IM popups. • Press the Back context-sensitive soft key to return to the previous menu. Configuring IM audible alert You can configure the IP Deskphone to audibly alert you when a new IM arrives. The IP Deskphone audibly alerts you when the IP Deskphone is idle or while on a call. You can also choose to disable the audible alert of the IM feature.
Instant Messaging Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the IP Deskphone automatically enters the address. For more information, see “Replying to an Instant Message on page 151. You can also send an IM directly from the Address Book. For more information, see Viewing the Address Book on page 115. To compose and send an Instant Message: 1.
Instant Message Inbox/Outbox 3. Use the dialpad to enter the address of the contact. 4. Choose one of the following: • Press the Next context-sensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. 5. Use the dialpad to enter the content of the message. 6. Choose one of the following: • Press the Send context-sensitive soft key to send the IM to the contact.
Instant Messaging Unread Read Replied to Sent/forwarded Related topics: Accessing Instant Messages on page 150 Accessing Instant Messages You can access and view the contents of the Instant Message Inbox/Outbox. To access and view the contents of the Instant Message Inbox/Outbox: 1. Choose one of the following: • Press the Msgs context-sensitive soft key, and then select Instant Messaging from the menu. • Press the Expand fixed key. 2.
Viewing the content of an Instant Message For more information, see Viewing the content of an Instant Message on page 151. • Press the New IM context-sensitive soft key to compose a new IM. For more information, see Composing an Instant Message on page 148. • Press the Back context-sensitive soft key to return to the idle screen. Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message.
Instant Messaging 3. Enter the message you want to send as a reply. 4. Choose one of the following: • Press the Send context-sensitive soft key to send the IM when it is complete. • Press the Back context-sensitive soft key to return to the previous menu and not send the IM. Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs contextsensitive soft key, and then select Instant Messaging from the menu.
Viewing the content of an Instant Message 3. Press the View context-sensitive soft key to access the IM. 4. To initiate a call to the contact who sent you an IM, press the Call context-sensitive soft key. The IP Deskphone goes off-hook and initiates the call. Deleting an Instant Message To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox, complete the necessary steps in the following procedure. 1.
Instant Messaging 154 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 13: While on an active call You can use the following features during an active call: • Making a new call on page 155 • Placing a call on Hold on page 157 • Using 3-way calling on page 163 • Transferring a call on page 168 • Using Park Call on page 171 You can use the Action context-sensitive soft key to perform the following actions with an active call: 1. New Call—to begin a new call while other calls are on hold. 2. Release Call—to release (hang-up) the selected call. 3.
While on an active call 1. Choose one of the following: • Press the Conf context-sensitive soft key while on a call. • While on a call, press the More… context-sensitive soft key, and then the NewCall context-sensitive soft key. The IP Deskphone produces a dial tone. 2. Choose one of the following: • Use the dial pad to dial the number or SIP address. Note: This places the current call on hold, if it is not already on hold, and you can continue to initiate the call as normally.
Placing a call on Hold Placing a call on Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call. You can have a number of calls on hold at the same time. Placing a call on hold To place a call on hold: 1. Press the Hold fixed key. The LCD on hold icon flashes beside the line on hold. The following figure shows the IP Deskphone display area when a call is placed on hold.
While on an active call 1. Retrieve the call on hold: • Press the Line feature key beside the flashing LCD indicator. OR • Press the Hold fixed key. 2. Press the Goodbye fixed key Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list.
Placing a call on Hold Table 14: Context-sensitive soft keys for the multiple calls In-call display screen Press the Join context-sensitive soft key to join the eligible calls. Press NewCall context-sensitive soft key to obtain a dial tone to place another call. The NewCall context-sensitive soft key is used to make a conference call. This key behaves like the Conf context-sensitive soft key. Press the Audio context-sensitive soft key to change the audio codec and monitor audio quality.
While on an active call menu list with the following context-sensitive soft keys. [Prefs] [Blank] [Blank] [More…] When you press the more.… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list. Press the Trnsfer context-sensitive soft key to transfer the current call. Press the RlsCall context-sensitive soft key to release or hang up the highlighted call. Press the Park context-sensitive soft key to park the current call.
Placing a call on Hold 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings and to configure a USB headset. 3. Feature Options—use to configure the following: • Feature keys • Call Decline Reasons • Call Ignore Action • Call Subjects • Call Fwd Notification • Missed Call Notification • Answer Mode Settings — appears when the Auto Answer Mode is enabled on the IP Deskphone. 4. Language—use to change the interface language. 5.
While on an active call • USB flash drive 8. User Settings—use to modify the following: • Call Settings • IM Settings • Voice Mail Settings • Change Location Press the more… context-sensitive soft key to return to the first menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Join] [NewCall] [Audio] [more…] To access a call on hold when multiple calls are on hold: 1. Press the Up/Down navigation key to highlight a call on hold. 2.
Using 3-way calling Using 3-way calling When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call. Note: Your system administrator or service provider must enable 3-way calling and conference calls for your IP Deskphone. Contact your service provider or system administrator to determine if this feature is available. The 3-way Call feature joins two calls on your IP Deskphone into one 3-way call.
While on an active call caller to a 3-way call, you must initiate a conference call with the server and join all callers to the conference call. • If the host of a 3-way call presses the hold button, all callers in the 3-way call are put on hold. • If the host of a 3-way call presses the Goodbye fixed key or selects Release Call from the Action menu, all calls in the 3-way call are terminated.
Ad hoc conferencing when connecting to the Call Server 1. Press the Up/Down navigation key to highlight the call you want to join to the conference. 2. Press the Join context-sensitive soft key to join the highlighted call to the conference. Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server. Note: Your system administrator must enable ad hoc conferencing before you connect to the Call Server.
While on an active call The following figure shows the Domain screen with conference parameters, including the conference URI and the maximum number of ports available for ad hoc conferencing. Figure 33: Domain screen with conference parameters The context-sensitive soft keys available on the Domain screen with conference parameters screen are as follows: • Domains—to select the domain. • Edit— to open the Edit Domain page that allows you to edit the conference details.
Ad hoc conferencing when connecting to the Call Server The following figure displays the Edit Domain screen with the conference details. Figure 34: Edit Domain screen To edit the conference properties and maximum number of ports, press the Edit contextsensitive soft key to display the Domain Conference Edit screen. The following figure is an example of the Domain Conference Edit screen.
While on an active call Transferring a call Note: • When more than one call is on hold, the call you want to transfer must be the active call. For more information, see the section “To make a call on hold the active call” in Multiple calls On Hold on page 158. • The IP Deskphone does not automatically place the call you want to transfer on hold. To prevent the caller from hearing the transfer process, place the caller on hold and then complete the transfer process.
Transferring a call • Press the Transfr soft key to connect the calling party. • To erase the address you entered, press the Clear soft key. • To return to the previous screen, press the Back soft key. The IP Deskphone prompts you with the following question: Consult with party? 6. Select one of the following soft keys: • Press the Yes soft key to consult with the contact to whom you are transferring the call before completing the transfer. A Transferring... message is displayed.
While on an active call 2. Press the abc/123 soft key to toggle between numeric and alphabetic input. 3. Enter the Voice Mail ID, extension, or external number by using the dialpad. 4. Choose one of the following: • Press the toVM soft key to connect the calling party to Voice Mail. • To return to the previous screen, press the Back soft key. Note: • The Transfer to Voice Mail feature is not available for all call servers.
Using the Park Call feature Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another phone. Using Park Call does not tie up a line, since it is held on the call server. Note: • The Park Call feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.
While on an active call 2. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 3. Use the Dialpad to enter the user name to whom you are parking the call. 4. You can do one of the following: • Press the Park context-sensitive soft key to park the call to the user and return to the previous menu. • Press the Clear context-sensitive soft key to erase the input field. • Press the Back context-sensitive soft key to return to the previous screen.
Using the Park Call feature 2. Use the Dialpad to enter the retrieval code of the parked call. 3. You can do one of the following: • Press the Retrve context-sensitive soft key to retrieve the parked call. • Press the Clear context-sensitive soft key to erase the input field. • Press the Back context-sensitive soft key to return to the previous screen.
While on an active call 174 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 14: Additional features You can use the following additional features: • Using the Friends feature on page 175 • Feature keys on page 181 • Using Call Forward on page 200 • Configuring Do Not Disturb on page 203 • Configuring a Presence state on page 204 • Configuring Privacy settings on page 207 Using the Friends feature You can designate a contact you have frequent interaction with as a friend. Access your friends list in the Address Book to: • Check the presence status of a friend.
Additional features Accessing your Friends list To check the online status of a friend on your list: 1. Choose one of the following: • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu. • Press the Select context-sensitive key. 2. Do one of the following: • Press the Status context-sensitive soft key to view the current presence status of the friend.
Using the Friends feature 2. Press the Status context-sensitive soft key to view the information about the friend. 3. Press the Call context-sensitive soft key to initiate a call to the friend. The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. To send an IM to a friend on the Friends list: 1. Choose one of the following: • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu.
Additional features 5. Use the dialpad to enter the text of the message. 6. Choose one of the following: • Press the Send context-sensitive soft key to send the IM. • Press the Back context-sensitive soft key to return to the previous menu. Editing information of a friend You can edit information of a friend on the Friends list. To edit your Friends list: 1. Choose one of the following: • Press the Directory fixed key. • Press the Filter context-sensitive soft key, and select Friends from the menu.
Using the Friends feature 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new name for the contact. 5. Choose one of the following: • Press the Next context-sensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. To remove a contact from the Friends list, press the Delete context-sensitive soft key. This completely removes the contact from your personal Address Book.
Additional features 8. Choose one of the following: • Press the Yes context-sensitive soft key, select the group and press the Select context-sensitive soft key to add contact to the group. • Press the No context-sensitive soft key to return to the previous menu without adding contact to the group. • Press the Back context-sensitive soft key to return to the previous menu. 9. Press the Ok contact-sensitive key to return to the Friends list.
Feature keys 2. Press the Up/Down navigation key to highlight the friend you want to delete and press the Edit contextsensitive soft key. 3. Press the Delete context-sensitive key. This completely removes the contact from your personal Address Book. 4. Choose one of the following: • Press the Ok context-sensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu.
Additional features Figure 37: Feature keys You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Address Book. For information about how to autoprogram feature keys see, Feature key programming on page 182. The following figure shows the feature key numbering for 3 Expansion Modules for Avaya 1100 Series IP Deskphones. Figure 38: Feature key numbering Feature key programming You can program feature keys.
Feature keys To access the Program Key screen: Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu. The Program Key screen opens as shown in Feature keys on page 181. The Program Key screen provides the following context-sensitive soft keys: • View— to access the feature key detail screen. • Edit —to edit the setting or modification of the selected programmable key. • Bulk—to access the autoprogramming and auto removal feature. • Back—to return to the previous screen.
Additional features Figure 39: Feature key details The Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: - Speed Dial - Call Forward - Do Not Disturb - Send IM - Presence • User—current user to whom the programmed feature key is associated • Address—SIP address for the feature key when programmed for Speed Dial, Call Forward, and Send IM.
Feature keys To edit a feature key: To select a feature key to edit, do one of the following: • Press the Up/Down navigation key to scroll through the feature keys to highlight the one you want to edit and then press the Edit context-sensitive soft key. • Press the Feature key that you want to edit and then press the Edit context-sensitive soft key. • Use the dialpad to select the Feature key that you want to view and then press the Edit context-sensitive soft key.
Additional features To modify a feature key: 1. Press the Modify context-sensitive soft key. 2. Press the Up/Down navigation key to highlight one of the following feature key services: • Speed Dial • Call Forward • Do Not Disturb • Send IM • Presence 3. Choose one of the following: • Press the Select context-sensitive soft key to choose a service. • Press the Back context-sensitive soft key to return to the previous menu. 4.
Feature keys - Call Forward. See To program a Call Forward feature key on page 188 - Do Not Disturb. See To program a Do Not Disturb feature key on page 190 - Send IM. See To program a Send IM feature key on page 191 - Presence. See To program a Presence feature key on page 192 • Press the Back context-sensitive soft key to return to the previous menu. To program a Speed Dial feature key: To program a Speed Dial feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1.
Additional features 6. Use the dial pad to enter an address. 7. Press the Next context-sensitive soft key to continue. 8. Use the dial pad to enter a Call Subject associated with the Speed Dial contact. You can leave this blank if you do not want to include a Call Subject. 9. Choose one of the following: • Press the Ok context-sensitive soft key to confirm the entry and move to the next step. • Press the Cancel context-sensitive soft key to return to the previous step. 10.
Feature keys 1. Press the Select context-sensitive soft key. 2. Select Call Forward. 3. Use the dial pad to enter a key label. 4. Press the Next context-sensitive soft key to continue. 5. Select a User. 6. Press the Select context-sensitive soft key. 7. Use the dial pad to enter the address. 8. Choose one of the following: • Press the Finish context-sensitive soft key to confirm the entry and complete the procedure. • Press the Clear context-sensitive soft key to erase the entry.
Additional features To program a Do Not Disturb feature key: To program a Do Not Disturb feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1. Press the Select context-sensitive soft key. 2. Select Do not disturb. 3. Press the Select context-sensitive soft key. 4. Use the dial pad to enter a key label. 5. Select a User. 6. Press the Select context-sensitive soft key. 7.
Feature keys To program a Send IM feature key: To program a Send IM feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1. Press the Select context-sensitive soft key. 2. Select Send IM. 3. Press the Select context-sensitive soft key. 4. Use the dial pad to enter a key label. 5. Press the Next context-sensitive soft key. 6. Use the dial pad to enter an address. 7. Press the Finish context-sensitive soft key to continue.
Additional features To program a Presence feature key: To program a Presence feature key, beginning from Step 6 in the procedure “To modify a feature key”.: 1. Press the Select soft key. 2. Press the Up/Down navigation key to highlight one of the following: • Connected • Unavailable 3. Choose one of the following: • Press the Select soft key to select Presence. • Press the Back soft key to return to the previous step. 4.
Feature keys Performance Unknown Note: You can create your own Presence message to appear on screen, which become available when you program a feature key as a shortcut. For more information, see Adding a new Presence state message on page 206. 6. Choose one of the following: • Press the Finish context-sensitive soft key to select the Presence detail and finish the procedure. • Press the Back context-sensitive soft key to return to the previous step.
Additional features one to remove and press the Edit contextsensitive soft key. • Press the feature key that you want to remove and then press the Edit contextsensitive soft key. • Use the dialpad to select the Feature key that you want to view and then press the Edit context-sensitive soft key. The Program Key screen opens as shown in Figure 40: Edit feature key screen on page 185 3. Choose one of the following: • Press the Back context-sensitive soft key to return to the previous screen.
Feature keys Note: The autoprogramming feature options are dependent on your service provider and IP Deskphone configuration. If you attempt to use the autoprogram feature (Bulk contextsensitive soft key) for a feature that is not available to you, the IP Deskphone displays the message: This feature is disabled. Contact your provider. Autoprogram feature keys: 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu.
Additional features Remove all programmed feature keys by using the Bulk context-sensitive soft key: To remove all programmed feature keys, or an individual programmed feature key, by using the Bulk context-sensitive soft key: 1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys from the menu. 2. Press the Bulk context-sensitive soft key. 3. Press the Up/Down navigation key to highlight the 2.
Feature keys remove and press the Remove context-sensitive soft key. • Press the Feature key that you want to remove and press the Remove context-sensitive soft key. • Use the dialpad to select the Feature key that you want to view and press the Remove context-sensitive soft key. OR Press the Back context-sensitive soft key to return to the previous menu. Remove individual programmed feature keys by using the Bulk context-sensitive soft key: 1.
Additional features 3. Press the All context-sensitive soft key to remove all the programmed feature keys. 4. Choose one of the following: • Press the Yes context-sensitive soft key to confirm the removal of all the feature keys. • Press the No context-sensitive soft key to return to the previous screen without removing the feature keys. 5.
Feature keys To designate a feature key by using the Copy key: 1. Open your Address Book, Call Inbox, or Call Outbox, highlight the entry you want to use for the feature key, and then press the Copy key. 2. Press the Up/Down navigation key to highlight Speed Dial, Call Forward, or Send IM from the menu. Note: Presence and Do Not Disturb are not programmable by using the Copy key. 3. Press the Select context-sensitive soft key. 4.
Additional features • Send IM — see To program a Send IM feature key: on page 191 • Presence — see To program a Presence feature key: on page 192 OR Press the Back context-sensitive soft key to return to the previous menu. Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination.
Using Call Forward Table 15: Privacy setting and IP Deskphone display for Call Forward Privacy setting IP Deskphone display None From: Robert (robert@companyb.com) To: Alice (alice@companya.com) Subject: Calling to discuss budget. All From: Anonymous To: Alice (alice@companya.com) Subject: Calling to discuss budget. Address From: Robert To: Alice (alice@companya.com) Subject: Calling to discuss budget. Name From: robert@companyb.com To: Alice (alice@companya.
Additional features Activate Call Forward To forward your calls or change the number where calls are forwarded: 1. Press the CallFwd context-sensitive soft key. 2. Enter the phone number or SIP address where you want to forward your calls. 3. Choose one of the following: • Press the Forwrd context-sensitive soft key to accept the number and return to the Services Menu. • Press the Clear context-sensitive soft key to clear the input line.
Configuring Do Not Disturb Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. Enable Do Not Disturb To enable Do Not Disturb: 1. Press the DND context-sensitive soft key on the idle display (press the More… context-sensitive soft key until DND appears). 2. Choose one of the following: • Press the Enable context-sensitive soft key to configure the IP Deskphone to Do Not Disturb.
Additional features • Press the Back context-sensitive soft key to return to the previous menu. 2. 2. Press the Ok context-sensitive soft key to return to the Services menu. Configuring a Presence state You can configure a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state. To configure a Presence state: 1.
Configuring a Presence state 4. Choose one of the following: • Press the Select context-sensitive soft key to continue to the next screen. • Press the Back context-sensitive soft key to return to the previous step. You can choose a more detailed message for other users to see, or you can select None if you do not want to provide additional information. 5.
Additional features Note: You can create your own Presence messages to appear on screen, which become available when you program a feature key as a shortcut. 6. Choose one of the following: • Press the Select context-sensitive soft key to select the Presence state and move to the confirmation screen. • Press the Add context-sensitive soft key to enter a custom note. For more information, see Adding a new Presence state message on page 206.
Configuring Privacy settings 2. Press the Change context-sensitive soft key. 3. Select Connected or Unavailable from the menu. 4. Press the Add context-sensitive soft key. 5. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 6. Use the dialpad to enter a new Presence state message. 7. Choose one of the following: • Press the Ok context-sensitive soft key to confirm the entry and complete the procedure.
Additional features Incoming call privacy You can restrict the information for incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting. To configure Incoming Call Privacy: 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Privacy from the menu. 2.
Multiple Appearance Directory Number 2. Press the Up/Down navigation key to highlight one of the following: • None (no restriction) • Name (restricts only the name) • Address (restricts only the address) • All (restricts name and number) 3. Choose one of the following: • Press the Change context-sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction. • Press the Back context-sensitive soft key to return to the previous menu without implementing any changes.
Additional features Any user that joins a call with the MADN SCA feature can put the call on hold and prevent other users within the MADN SCA group from joining. Figure 42: MADN SCA shared line not active Figure 43: MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls.
PC Client softphone interworking with the IP Deskphone To change the codec while on the call, select Audio > Change codec, and then press OK. The following context-sensitive soft keys are available on the Audio Codes page: • Ok — to view the Audio Codec Selection screen. • Back — to return to the previous screen. Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls.
Additional features Answer-Mode Settings For an Avaya 1140E IP Deskphone to automatically be answered on your PC Client softphone, you must pre-grant authorization to the user or user groups who are making the request for an automatic answer. Press Prefs > Feature Options, and then select Answer-Mode Settings to request an automatic answer to the callers. The following options are available for the Answer-Mode Settings page: • Allow Mode — to select a mode.
Automatic remote software updates • Save — to save the entered domain and SIP address into the list and displays the list. • abc/123 — to change between alphanumeric and numeric entry. • Clear — to erase all entered characters. • Back — to return to the previous screen. The Allow Addresses screen displays the domains and SIP addresses in a list. If the list is long, you can scroll down the screen until you have reached the last entry.
Additional features Busy lamp field The Busy Lamp Field (BLF) is an alternate presence-monitoring mechanism for the IP Deskphone that allows presence functionality on proxies that support BLF. BLF is an icon state for a corresponding Speed Dial key on an IP Deskphone; the icon state tells you if another extension connected to the same SIP server is busy. You do not enable or disable this feature; BLF is configured by your system administrator.
Chapter 15: Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.
Multiuser Additional logins The Login command in the System menu allows you to register additional accounts. Note: You cannot change the language in a secondary login. The following figure shows the secondary login screens. Figure 45: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is reached on concurrent logins, then the selected login command displays an error message.
Logging out Logging out The logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out an account frees the corresponding Line key. Logging out does not require a password. For more information about logging out, see Logging off from the IP Deskphone on page 47 The following figure shows the logout screens.
Multiuser Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in. Server failover If the connection to your account proxy is lost, then the IP Deskphone notifies your account and periodically attempts to reconnect.
Upgrade impacts to user profiles Upgrade impacts to user profiles In previous releases of the IP Deskphone software, user profiles were associated to user names rather than accounts; one user profile could be associated with multiple user names. After the IP Deskphone is upgraded to SIP Release 3.x or later software, the IP Deskphone may contain user profiles with old user name associations.
Multiuser The primary account is always associated to the first (bottom-right) line key of the IP Deskphone. If you are a secondary user, the order of the next available line key is from bottom to top and right to left on the IP Deskphone, followed by the keys on the Expansion Module from bottom to top and right to left.
Making a call This supplements the nn missed calls message on the idle screen and the red LED, which cannot provide per-account information. MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accounts.
Multiuser Receiving a call When you receive an incoming call, the displayed information shows which account the call is intended to reach. The line key of the corresponding account displays an incoming call icon. The call can be answered by: • pressing the Answer context-sensitive soft key • taking the handset off hook • pressing the headset or handsfree key • pressing the appropriate line key of the account Note: You cannot use a different account to answer the call.
Instant Messages available on that call. After you have established a 3-way call, the Join functionality becomes unavailable until the 3-way call is terminated. The following figure shows two examples of the 1140E IP Deskphone — with one call and multiple calls. Figure 48: 1140E IP Deskphone with one and multiple calls Instant Messages Only the primary account can send or receive instant messages.
Multiuser Modifying settings A number of preferences, in particular Voice Mail and IM settings, are per-account. The main Preferences menu includes a User Settings entry. Selecting this entry prompts you to select a registered account. After selecting an account, a menu appears that lets you modify the settings of that account.
Programmable keys • The red LED is lit if any account has a waiting message. • A special icon (a shaded envelope) is displayed on the line key of each account with a waiting message (unless the account is in a call). Remembering settings after logout For each profile, up to 24 sets of per-account settings are always remembered.
Multiuser Inbox, Outbox, IM log There is a single Inbox, a single Outbox and a single Instant Message log for each profile. The detailed view of the call log entry indicates the local account associated to each entry; that is, the source of outgoing calls and the target of received calls. The following figure shows an example of the Inbox in Call Details view.
User status network-based directory of the appropriate account is accessed only if it is available; otherwise, the local address book is used. The network-based address book of secondary users can only be accessed in Selection mode. You cannot modify the address book of a secondary account on the IP Deskphone. However, modifications made remotely to the address book, such as using a different client or the Personal Agent, are reflected on the IP Deskphone.
Multiuser • If you select a single account and the account is already in DND mode, then you are asked if you want to disable DND rather than asked if you want to enable DND. • If you select a single account and the account has Call Forwarding active, then an error message appears indicating that DND cannot be activated. • If you select the option all and if at least one account is not in DND mode, then the DND mode is activated for all accounts.
User status • If the account is already forwarding calls to the programmed target, call forwarding is deactivated. • If call forwarding is not already activated, then the account is configured to forward calls to the given target, disabling DND if necessary, and overriding any other call forward target that might be active for the account.
Multiuser However, the presence states are not entirely under your control. Some states are applied automatically (for example, On The Phone). All states are applied by sending a message to the SIP proxy, which can choose not to accept the change. As a result, it is possible for a set all presence operation to not result in all accounts being configured to the programmed presence.
Account selection Account selection There are a number of scenarios where you are prompted to select an account (for example, logout, per-account settings, programming keys). These scenarios fall into two categories: 1. Prompts where exactly one account must be selected 2. Prompts where an “all” or “none” option is available In the first case, if you have logged in only one account, then the prompt is not displayed. The single account is selected automatically, and the next screen is immediately displayed.
Multiuser 232 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 16: Advanced features Viewing the IP Deskphone information To view the Phone Information for the IP Deskphone, press the Services hard key and select Phone Information from the menu. You can view the following information: • Load Ver • Software • E.
Advanced features To view information about the USB port press the USB context-sensitive soft key after you access the Phone Information screen. To view information about E911, press the E911 context-sensitive soft key after you access the Phone Information screen.
Viewing the IP Deskphone information Checking for Updates You can check for the latest software and configuration update for your IP Deskphone. Caution: You must not request a provisioning update while on an active call because the phone may reboot during processing of the received configuration data. While the phone checks for an update, it activates Do Not Disturb (DND). When the update is finished, DND is deactivated. To check for the latest update: 1. Press the Services fixed key. 2.
Advanced features 2. Press the Select context-sensitive soft key. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password 5. Choose one of the following: • Press the Ok context-sensitive soft key. • Press the Back context-sensitive soft key to return to the previous menu. The IP Deskphone prompts you with Reset Phone? 7. Choose one of the following: • Press the Yes context-sensitive soft key to proceed.
Viewing the IP Deskphone information 1. Profiles — user profile settings 2. Sounds — downloaded tones or audio alerts 3. Languages — downloaded language files 4. Images — downloaded image files 5. Logs — ECR-log file, SIP-log files and its archives. 6. System file — IP Deskphone system configuration file (deleting this file returns the IP Deskphone to the factory default configuration settings.) You can delete some or all of these files.
Advanced features 6. Press the Up/Down navigation key to highlight one of the following: • Profiles • Sounds • Languages • System file • All files 7. Choose one of the following: • To enter the selected folder, press the Select context-sensitive soft key. • To delete contents of the selected folder, press the Delete context-sensitive soft key. Note: Note: Folders cannot be deleted because they are on the IP Deskphone.
Viewing the IP Deskphone information 2. Choose one of the following: • Press the Delete context-sensitive soft key to delete the highlighted user profile from the list. • Press the Back context-sensitive soft key to return to the previous menu. 3. Log off or restart the IP Deskphone to complete the process. To delete a sound file: 1. Press the Up/Down navigation key to highlight the sound file you want to delete. 2.
Advanced features To delete a log file: 1. Press the Up/Down navigation key to highlight the log file you want to delete. 2. Choose one of the following: • Press the Delete context-sensitive soft key to delete the highlighted log file from the list. • Press the Back context-sensitive soft key to return to the previous menu. To delete the system file without deleting the user profile: 1. Choose one of the following: • Press the Delete context-sensitive soft key to delete the system file from the list.
Network menu 2. Log out or restart the IP Deskphone to complete the process. Network menu In most cases, the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items. For more information on how to access the Network menu items, see SIP Software for Avaya 1100 Series IP Deskphones - Administration (NN43170-600).
Advanced features USB flash drive A standard USB flash drive can be used for the following: • To expan the hardware storage in the IP Deskphone. • To support file transfer between a PC and the IP Deskphone to upload specific files or preferences into the IP Deskphone. • To back up data stored in the IP Deskphone. Presence of USB flash drive Navigate through the menus Services > Phone Information > USB to verify the presence of the USB flash drive attached to the IP Deskphone.
USB flash drive Figure 51: USB devices: USB port disabled screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if the device is locked. An unsupported device is enumerated if it is attached to the IP Deskphone. To ensure you know about the USB lock status, the USB device information is followed by status information about supported USB devices.
Advanced features Customizable banner for login If a login banner with login banner text is configured, the IP Deskphone displays the banner text on the screen as the user logs on. Changing the IP Deskphone configured language does not change the banner text language. The banner appears only for the primary user of an IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins.
Screensaver/screen lock Note: To hide information that is protected, the administrator can disable the Details contextsensitive soft key on the main Phone Information screen. If the Details context-sensitive soft key is disabled, you cannot view details on the Phone Information - Details screen. If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, select Phone Information and then press the Details context-sensitive soft key.
Advanced features When the screensaver is active, it clears the programmed keys of the plugged-in Expansion Module. If you have logged into the IP Deskphone, then you are not logged out, but the line key label clears and makes the IP Deskphone inactive. The ScrnSvr context-sensitive soft key is located on the idle screen. This key is available only if the screensaver has been enabled, and is accessed by pressing the More… contextsensitive soft key until ScrnSvr appears.
Screensaver/screen lock Figure 56: Screensaver settings screen The following items are displayed: • Mode — to enable or disable the screensaver and choose if the screensaver is to be password protected. • Delay — to configure the time delay before the screensaver is invoked. • Image — to select the background image to display when the screensaver is active. • Text — to configure the text that appears on the phone display screen when the screensaver is active.
Advanced features Note: Some options may not appear, depending on configuration. Disable: Disabling the Screensaver displays a message confirming your selection. The following figure displays the Screensaver Disabled message screen. Figure 58: Screensaver Disabled message Enable (no password): Enabling the screensaver in no password mode displays a message confirming your selection. The following figure displays the Screensaver Enabled (no password) message screen.
Screensaver/screen lock Figure 60: Screensaver password screen To configure a password: 1. Press the Set context-sensitive soft key. This context-sensitive soft key appears only if the phone configuration allows the setting of user-defined passwords. Pressing this key invokes a password definition screen that allows you to configure a password.
Advanced features • If you have enabled autologin, then the screensaver remains active after the IP Deskphone reboots and completes the login. • If you have not enabled autologin, then the screensaver setting remains enabled, but not active, after you log back into the IP Deskphone manually. Active Screensaver (no password mode) Unlock — if the screensaver is not password protected, pressing the Unlock key (or any other) cancels the screensaver.
Background image You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format. These files are loaded on the IP Deskphone using the USB flash drive. Images for the IP Deskphone cannot exceed 128 KB. The images must be resized before they are loaded onto the IP Deskphone. The image size for the 1120E is 240 x 88. To configure images to be displayed as a slideshow, choose Prefs > Display > Display Screensaver > Images > Slideshow.
Advanced features Figure 63: Images screen 2. Highlight the desired image. 3. Press Select to select the currently highlighted image or press Back to dismiss the Images screen. After you select the background image you want to use, a confirmation screen appears, displaying the selected image in the background and a message to press OK to keep the selected image. An example is shown in the following figure. Figure 64: Background image confirmation screen 4.
Service Package Group Support Service Package Group Support The Service Package Group Support feature can help you program feature keys on an expansion module. You can view the Group Support feature in the feature key programming user interface and in the Friends list interface of the Address book. You can use to the Service Package Group Support feature to help you do the following: • bulk-create feature keys, such as Speed Dial keys, based on one of your existing Directory Address Book groups.
Advanced features 1. From the idle screen, press the Prefs contextsensitive soft key (press the More… context-sensitive soft key until you see Prefs). 2. Press the Up/Down navigation key to highlight Feature Options, then choose Feature keys. The main feature key programming screen appears. 3. Press the Bulk context-sensitive soft key. The Program Key Bulk commands screen appears 4. Press the Up/Down navigation key to highlight Feature key creation. 5. Press the Select context-sensitive soft key.
Service Package Group Support • Friends • Groups (if you have existing groups in your address book) • Address Book 9. Press the Select context-sensitive soft key. • If you choose Friends, the bulk key creation process begins. • If you choose Address Book, the bulk key creation process begins. • If you choose Groups, the Select Group screen appears and prompts you to select the specific group you want to use for key creation. OR Press the Back context-sensitive soft key to dismiss the screen.
Advanced features View the existing groups you have in your Address Book To view the existing groups you have in your Address Book: 1. When the IP Deskphone is in the idle mode, press the Directory fixed key to access your Address Book. 2. Press the Filter context-sensitive soft key to filter the list of entries displayed in your Address Book. The Select Filter screen appears and displays all the existing groups in your address book, as well as the Friends filter. 3.
Service Package Group Support After the screen displays the details of the selected Address Book entry, you can do the following: • Press the SendIM context-sensitive soft key to display the Address Book entry details for the selected entry. • Press the Edit context-sensitive soft key to modify the displayed address book entry. • Press the Back context-sensitive soft key to dismiss the screen and return to the main address book screen.
Advanced features 3. Choose one of the following: • Use the dialpad to enter a name for the new contact and press the Next contextsensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. 4. Choose one of the following: • Use the dialpad to enter a telephone number or SIP address (URI) for the new contact. Press the Next context-sensitive soft key to continue. • Press the Back context-sensitive soft key to return to the previous menu. 5.
Service Package Group Support Note: If you choose to add the new contact to a group, a list of all your existing groups is displayed, and the screen prompts you to select a group. 6. Press the Up/Down navigation key to highlight the required entry. 7. Choose one of the following options: • Press the Select context-sensitive soft key to assign your new address book entry to the group that you selected. • Press the Edit context-sensitive soft key to modify the name of an existing group.
Advanced features 2. Choose one of the following: • Use the dialpad to enter the group name, and then press the Ok context-sensitive soft key. Note: If the name of the new group already exists, an error screen appears. • Press the Back context-sensitive soft key to return to the previous menu. Speed Dial List When configuring the phone provisioning, a feature key can be configured as a Speed Dial List. You cannot modify or delete the feature key used by the Speed Dial List.
Speed Dial List Figure 65: Main feature key screen A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen (or in-call screen). The label used for the selected key is provided through provisioning. The following is the icon for the Speed Dial List key.
Advanced features of the IP Deskphone. After you invoke the Speed Dial List while the IP Deskphone is idle, only Speed Dial List entries that are configured to IDLE are displayed. Similarly, only items marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call. The following are the options available for the Speed Dial List screen: • Dial — invokes the selected speed dial. • Exit — screen dismisses without invoking a Speed Dial List entry.
USB flash memory device support USB flash memory device support The IP Deskphone supports the browsing of files on a USB flash memory device. A simple file browser allows you to select an image file (or other type of file) and upload onto the IP Deskphone file system. The file manager also allows you to browse and copy certain files from the phone file system onto a USB flash drive.
Advanced features Figure 69: Select Device screen The following are the options available for the Select Device screen: • Select — to enter the selected device. • Exit — to dismiss the file manager and return to the Services menu. After you select the device to which you want to navigate, the device file structure is displayed; some examples are shown in the following figures: 264 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
USB flash memory device support Figure 70: Examples of file manager device browsing screens Note: The context-sensitive soft keys change based on the selected item on the screen. The file manager browsing screen provides the following options: • Select — to enter into the selected folder.
Advanced features - If you select a file to delete, the screen prompts to confirm deletion and then deletes the file. If you do not respond to the deletion prompt in 15 seconds, deletion is cancelled. - If you select a folder on the IP Deskphone to delete, the screen prompts to confirm deletion of all contents of the folder on the phone but does not delete the folder itself. - If you select a folder on the USB device to delete, the screen prompts to confirm deletion of the folder and all its contents.
USB flash memory device support • OK — to go to the screen where you select a folder. • Back — to return to the previous screen. After you have confirmed that you want to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in the following examples: Figure 72: Select Destination screen Note: The context-sensitive soft keys change based on the selected item on the screen. The following options are presented: • Select — to enter the selected folder.
Advanced features File Manager This section provides some general information about File Manager Changing levels: Selection of the .. item (or Back context-sensitive soft key) moves you up one level, which results in leaving the device and returning to the Select Device screen in some cases. If the current selection is a sub-folder, selecting .. or the Back context-sensitive soft key moves you up one level in the directory structure.
USB flash memory device support Any action that is taking some time to complete displays the In progress… message on the screen A success message appears on the phone screen displaying that the file was copied to the IP Deskphone successfully. The following figure displays a sample success message. Figure 73: Sample success message for File Manager operation Copy errors After a file is selected, there can be multiple reasons why the copy action cannot complete.
Advanced features The file is then validated (some files are not allowed to copy) and sent to the selected destination. After the copy is complete, a message appears on the phone screen displaying that the file was copied successfully. Copy errors: If file copying cannot complete due to insufficient space on the USB device, or due to the selected file type not being enabled in the File Manager (device configuration), then an error message is displayed on the screen.
Chapter 17: Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend. Display screen icons The following tables list the display icons of the IP Deskphone.
Visual indicators Table 18: Display screen icons — Instant Messaging Component Icon New, Unread Read Replied to Sent/forwarded Table 19: Display screen icons — Inbox Component Icon Incoming Call Answered Incoming Call Missed, New Incoming Call Missed, Reviewed Table 20: Display screen icons — Presence Component Icon Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown 272 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Visual Alerter/Message Waiting Indicators Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail. The blue LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Message. The following table lists the visual indicator and the LED status.
Visual indicators 274 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Chapter 18: Multi-Level Precedence and Preemption Overview The Multi-Level Precedence and Preemption (MLPP) service functionality allows you to place calls at varying levels of precedence; that is, you can specify the precedence level of each call you place. Higher precedence calls preempt those lower in precedence when a user has no free call appearances Warning: Emergency 911 calls are preempted when there are no available call appearances and there is an incoming above-Routine precedence call.
Multi-Level Precedence and Preemption Other MLPP service features The MLPP service also includes the following features: • Call Origination Busy • Re-authorization • Speakerphone exclusive to 911 Emergency Call Origination Busy The Call Origination Busy feature prevents incoming calls from disrupting your outbound call address entry sequence.
Making a call with MLPP • Make a call from a received Instant Message. • Make a call from a programmed key. The precedence level is not saved in any of the calling methods in the preceding list. For example, if you make a precedence call by going offhook, and then call the party back using the Redial key, the precedence is not applied unless you select a precedence from the Redial menu. If a precedence level is not specified when dialing, the call is a Routine precedence call.
Multi-Level Precedence and Preemption Figure 75: Options soft key The Options menu is displayed as shown in the following figure. Figure 76: Options menu 2. Use the up and down navigation keys to select Precedence Level and then press the Select soft key. The Precedence Level screen is displayed. An example is shown in the following figure. 278 Avaya 1140E IP Deskphone with SIP Software User Guide Comments? infodev@avaya.
Making a call with MLPP Figure 77: Precedence Level menu example 3. Use the up and down navigation keys to select the desired precedence level and then press the Select soft key. 4. Dial the destination of the call and press the Send soft key, shown in the following figure.. Figure 78: Off-hook screen with dialed destination and precedence Alternatively, press the Redial soft key to call the last dialed destination.
Multi-Level Precedence and Preemption Figure 79: Outgoing call Making an MLPP call using Inbox/Outbox, Address Book, and Friends List You can place a call from multiple areas of the IP Deskphone interface. including the Inbox/ Outbox, Call Logs, Address book, and Friends list. 1. Press the Inbox or Outbox key, or the Directory key to access your Address Book or Friends list, to choose from a list of previously-stored numbers. 2.
Making a call with MLPP Alternatively, press the Expand fixed key. 2. Press the navigational up and down keys to highlight an IM from the list of Instant Messages in your IM Inbox/Outbox. 3. Press the View soft key to display the selected IM, as shown in the following figure.. Figure 80: IM selection screen The selected IM is displayed, as shown in the following example. Figure 81: IM display 4. Press the Call soft key.
Multi-Level Precedence and Preemption Figure 82: IM screen with precedence option 5. Press the Prec soft key and navigate to the desired precedence. 6. Press the Select soft key to select the desired precedence. 7. Press the Send soft key to initiate the call. Making an MLPP call by using a programmed speed dial key 1. Press the pre-programmed speed dial key. 2. Go off-hook.
Incoming calls with precedence 4. Press the Select soft key to select the desired precedence. 5. Press the Send soft key to initiate the call. Incoming calls with precedence Four types of incoming calls with precedence can be displayed. 1. Precedence call without subject 2. Precedence call with subject 3. Redirected precedence call without subject 4.
Multi-Level Precedence and Preemption Figure 84: Incoming precedence call with subject Incoming redirected precedence call display The first line of the IP Deskphone always displays the caller's information (From) with the ringing phone icon. The second line displays the precedence level. The third line displays the original person who was being called (original callee). If the incoming call has a subject, the third line displays the subject alternating with the original person who was being called.
Multiple calls You can only choose a precedence level that you are authorized to use. The default value is Routine. In a consultative transfer, the precedence level of the transferred call is the higher level of the initial call and the consultative call. For example, Person A calls Person B with a precedence level of Immediate. During the call, Person B performs a consultative transfer to Person C with a precedence level of Flash during the consultation.
Multi-Level Precedence and Preemption Preemption Only two simultaneous calls can be presented. If your IP Deskphone reaches the maximum call limit and you receive a higher precedence call, then one of the existing calls is preempted in order to present the higherprecedence incoming call. An incoming call with a precedence level less than or equal to the already-received call precedence levels is not presented.
Preemption Call state An outgoing call is ringing Preemption behavior 1. The preemption tone plays continuously in the Handsfree speaker for few seconds. 2. The outgoing call is removed. 3. The preemption acknowledgment screen is displayed. See an example in Preemption acknowledgement screen on page 287. 4. When the preemption is acknowledged, or after three seconds elapse: a. Preemption tone stops. b. The new preemption precedence call screen is displayed. c.
Multi-Level Precedence and Preemption Call state Preemption behavior 3. The preemption acknowledgment screen is displayed. See Preemption acknowledgement screen on page 287. 4. When the preemption call is acknowledged by pressing OK or after 5 minutes, the preemption tone is ended and the new preemption precedence call is displayed. While a call is on hold (remote or local) 1. Preemption tone is played through the handsfree speaker. 2. The new preemption precedence call screen is displayed. 3.
Call Origination Busy Note: The outgoing call cannot be preempted by any call until the outgoing call rings or receives a busy signal. The following sections describe Call Origination Busy behavior in various scenarios. Incoming call while dialling outbound number + one free call appearance line When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. The incoming call hears ringback tone.
Multi-Level Precedence and Preemption If the held call is lower in precedence than the incoming call, the held call can be preempted and a notification is shown on screen for both local and remote users. You receive notification that the your held call has been preempted. See the following figure. After three seconds, or after you press the OK soft key on the preemption screen, you are then taken back to the previous screen where you were entering the address for your outgoing call.
Feature interactions with MLPP If you enter the new password correctly, the call is placed and your password is updated on the IP Deskphone. If you enter an incorrect password, then an error message is displayed, you hear a busy tone, and the IP Deskphone returns to the idle state. Feature interactions with MLPP The following table lists feature interactions with MLPP. Table 23: Feature interactions with MLPP Feature Interaction Call Parking Not available when MLPP is enabled.
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Chapter 19: Third party terms Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) Certain portions of the product ("Open Source Components") are licensed under open source license agreements that require Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components.
Third party terms available to the public for use. The National Library of Medicine and the U.S. Government have not placed any restriction on its use or reproduction. * Although all reasonable efforts have been taken to ensure the accuracy and reliability of the software and data, the NLM and the U.S. Government do not and cannot warrant the performance or results that may be obtained by using this software or data. The NLM and the U.S.
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things. To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights.
Third party terms considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royaltyfree redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program.
Third party terms the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the \"copyright\" line and a pointer to where the full notice is found. one line to give the program\'s name and an idea of what it does.
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3.
Third party terms purposes or needs. This library is provided with all faults, and the entire risk of satisfactory quality, performance, accuracy, and effort is with the user. libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) 2. Altered versions must be plainly marked as such and must not be misrepresented as being the original source. 3. This Copyright notice may not be removed or altered from any source or altered source distribution. The Contributing Authors and Group 42, Inc. specifically permit, without fee, and encourage the use of this source code as a component to supporting the PNG file format in commercial products.
Third party terms .\" 4. Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. .\" .\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010) THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Third party terms T-Rex The following component is licensed under the T-Rex license: T-Rex T-Rex License Copyright (C) 2003-2004 Alberto Demichelis This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Glossary 3-way Call The 3-way Call feature joins two calls on your IP Deskphone into one 3way call. You and two other callers can speak together. Alphanumeric Dialing Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1120E IP Deskphone. Call Decline This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.
Copy key Copy key This is a fixed key used to copy entries to your Address Book, Speed Dial Key, Send IM Key, and Call Forward key. Date/Time display The IP Deskphone shows the current date and time when the telephone is in an idle state. Directory Number (DN) This is a telephone number you enter to initiate a call; for example, (555) 555-5555. Domain This is the IP address to which the IP Deskphone connects when you log on.
SIP Address Indicator This is an LCD or an LED signal that indicates the status of a feature by the flash, blink, steady on, or off. Message/Inbox This is a fixed key on your IP Deskphone that connects to your Call Inbox. Multiple Appearance Directory Number (MADN) When multiple phones are configured with a MADN Single Call Appearance (SCA), they appear as a single Directory Number (DN). Mute This is a fixed key used to listen to a call without transmitting.
Soft keys, context-sensitive Soft keys, contextsensitive This is a set of four programmed keys directly beneath the display area. You use these keys to access and select menu items. The key names change depending on the state of the display screen. Speed Dial A user-defined feature key that you press to dial a pre-programmed SIP address or telephone number. User interface This consists of screen displays that interact with the end user as a result of an action or event.
Index Numerics 3-way calling ............................................................. 163 A Accessing Instant Messages .................................... 150 Accessing the calls in your Call Inbox during a call .. 137 Accessing the calls in your Call Outbox during a call 143 Accessing the Services menu .................................. 234 Account selection, multiuser ..................................... 231 Ad hoc conferencing when connecting to the Call Server ...................................
Composing an Instant Message ............................... 148 Conference call, configuring ..................................... 164 Conferencing, ad hoc ............................................... 165 Configuring a conference call ................................... 164 Configuring a Presence state ................................... 204 Configuring Do Not Disturb .......................................203 Configuring IM audible alert ......................................
Instant Message, composing .................................... 148 Instant Message, deleting .........................................153 Instant Message, initiating a call from ...................... 152 Instant Message, replying to .....................................151 Instant Message, viewing the content of .................. 151 Instant Messages, accessing ................................... 150 Instant Messages, multiuser ..................................... 223 Instant Messaging .................
P S paging calls, receiving .............................................. 114 Park Call ................................................................... 171 Parked Call, retrieving .............................................. 172 Password protection for domains ............................... 39 PC Client softphone interworking with the IP Deskphone .................................................. 211 Per-account call notification options, multiuser ........
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