Avaya 1110 IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 08.
© 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.
written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Third-party components “Third Party Components” mean certain software programs or portions thereof included in the Software that may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”).
Revision history Revision history March 2013 Standard 08.01. This document is up-issued to support Communication Server 1000 Release 7.6. May 2011 Standard 07.03. This document is up-issued to reflect changes in global power supply information. March 2011 Standard 07.02. This document is up-issued to reflect changes in the procedures for cancelling Call Forward. October 2010 Standard 07.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5.
Revision history May 2009 Standard 04.01. This document is up-issued to support Nortel Communication Server 1000 Release 6.0. April 2008 Standard 03.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0. May 2007 Standard 02.01. This document is issued to support Nortel Communication Server 1000 Release 5.0. March 2007 Standard 01.01. This document is issued to support Communication Server 1000 Release 4.5. This is the first publication of this document.
Contents Contents About the Avaya 1110 IP Deskphone . . . . . . . . . . . . . . . . . 12 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Call features and Flexible Feature Codes . . . . . . . . . . . . .
Contents Ring type... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Caller ID display order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Normal mode indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Local tools . . . . . . . . . . . . . . . . . . . .
Contents Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 61 Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Secure Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 91 Using Virtual Office on your Remote telephone . . . . . . . .
Contents Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Third Party Terms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 120 GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Curl . . . . . . . . . . . . . .
Contents 11
About the Avaya 1110 IP Deskphone About the Avaya 1110 IP Deskphone The Avaya 1110 IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Basic features Your Avaya 1110 IP Deskphone supports the following: • four context-sensitive soft keys providing access to a maximum of 10 features For information about context-sensitive soft keys, see Avaya Features and Services Fundamentals (NN43001-106).
About the Avaya 1110 IP Deskphone • automatic network configuration • hearing aid compatibility Note: Wideband audio is not supported on the Avaya 1110 IP Deskphone. Note: Some features are not available on all telephones. Consult your system administrator to verify which features are available for your use. Figure 1 shows the controls of your Avaya 1110 IP Deskphone.
About the Avaya 1110 IP Deskphone Telephone controls Table 1: Telephone controls Note: In some geographic regions, the Avaya 1110 IP Deskphone is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example, (Services). Context-sensitive soft keys are located below the LCD display area. The LCD label above each context-sensitive soft key changes based on the call state or active feature.
About the Avaya 1110 IP Deskphone Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections. In many cases, you can use the Enter key instead of the Select context-sensitive soft key. () Use the Line (DN) key to access the single line and activate on-hook dialing. No status icon or LED is provided. () Press the Hold key to put an active call on hold. Press the Hold key again to return to the caller on hold.
About the Avaya 1110 IP Deskphone When your Avaya 1110 IP Deskphone firmware is being updated, the blue Feature Status Lamp flashes. Note: To find out if additional features are supported, contact your administrator. () Press the Services key once to access the following server-based options: • Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time... — Local Dialpad Tone — Set Info — Diagnostics — Ring type...
About the Avaya 1110 IP Deskphone • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured) Note: Press the Services key to exit from any menu or menu item. () () Press the Services key twice to access the following telephone-based (local) options: • 1. Preferences • 2. Local Diagnostics • 3. Network Configuration • 4.
About the Avaya 1110 IP Deskphone Telephone display Table 1 shows the LCD screen of your Avaya 1110 IP Deskphone. Figure 2: Avaya 1110 IP Deskphone LCD screen The LCD screen on your Avaya 1110 IP Deskphone consists of two basic display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information.
About the Avaya 1110 IP Deskphone Call features and Flexible Feature Codes Some features are not available on all IP Deskphones. Call features and Flexible Feature Codes (FFCs) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone. Use table “Flexible Feature Codes (FFC)” on page 109 to record the FFCs that your system administrator assigns to your phone.
About the Avaya 1110 IP Deskphone Security features The following security features are available on your Avaya 1110 IP Deskphone: • Using Encrypted Calling • Connect the components Using Encrypted Calling Your Avaya 1110 IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) is displayed on the screen when your call is secured using SRTP media encryption.
About the Avaya 1110 IP Deskphone 2. Press the Up/Down navigation keys to scroll up or down, and highlight Password Admin. 3. Press the Enter key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down navigation keys to scroll up or down, and highlight New Password. 6. Press the Enter key. 7. Use the dialpad to enter the new password. 8. Press the Enter key to accept the new password.
About the Avaya 1110 IP Deskphone To turn Password Protection on or off: 1. Press the Directory key. 2. Press the Up/Down navigation keys to scroll up or down, and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled). 4. Press the Enter soft key. 5. Press the Up/Down navigation keys to highlight one of the following: — Enable Password Protection — Disable Password Protection or 6.
Entering and editing text Entering and editing text You can enter and edit text on your Avaya 1110 IP Deskphone using the following methods: • “Connect the components” on page 26 • “Editing text using the soft keys” on page 23 • “Connect the components” on page 26 The use of any of these methods for text entry depends on the application. Table 2 shows the applications and input devices that you can use for text entry.
Entering and editing text You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory. To edit text with the soft keys: 1. Press the Edit soft key. 2. Press the Left/Right navigation keys to move through the text. 3. Select the appropriate editing soft key for the operation you want to perform. 4.
Entering and editing text Table 3: Editing soft key description (Part 2 of 2) Key Description Done/Select/Enter Meaning depends on application. Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.
Connect the components Connect the components Before you begin CAUTION Damage to Equipment Do not plug your Avaya 1110 IP Deskphone into a regular or ISDN telephone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your phone into a 10/100BaseT Ethernet jack. CAUTION Your Avaya 1110 IP Deskphone is designed for use in an indoor environment only.
Connect the components Figure 3: Release the phone from the stand Wall-mount lever WARNING Your Avaya 1110 IP Deskphone is shipped with its stand locked in position. To release the phone from the stand, press the Wall-Mount lever (see Figure 3) and gently rotate the phone away from the stand a little. When you’re sure the phone is released from the stand, press the Tilt lever and fully rotate the phone away from the stand. Use the following steps to connect the components of your phone. 1.
Connect the components Figure 4: Remove the stand cover 2. Connect the AC power adapter (optional). Connect the AC power adapter (not supplied) to the AC adapter jack in the bottom of the phone (see Figure 5). Form a small bend in the cable, and then thread the adapter cord through the channel in the stand base. Plug the AC power adapter into the nearest AC power outlet. Note: The Avaya 1110 IP Deskphone supports both AC power and Power over Ethernet (PoE), including IEEE 802.3af standard power.
Connect the components Figure 5: Avaya 1110 IP Deskphone connections 3. Install the handset. Plug the end of the handset cord with the short straight section into the handset. Plug the end of the handset cord with the long straight section into the handset jack on the back of the phone (see Figure 5) marked with the symbol +.
Connect the components Figure 6: Cable routing tracks and mounting holes Method A Method B 6. Wall-mount your phone (optional). Your Avaya 1110 IP Deskphone can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not supplied).
Connect the components 8. Put the phone in the wall-mount position. If you wall-mounted your phone, put it in the wall-mount position by pressing the Tilt Lever and pushing the phone towards the stand until the phone is nearly parallel with the stand. Release the Tilt Lever and continue to gently push the phone towards the stand until you hear an audible click (from the Wall-Mount lever). Ensure the phone is securely locked in position.
Telephone features Telephone features Your Avaya 1110 IP Deskphone has both server-based telephone features and local (telephone-based) tools. Server-based telephone features are accessed through the Telephone Options menu item on the Services menu. Press the Services key once to access the Services menu, which has the following menu items: • Telephone Options — enables you or your system administrator to select and configure server-based telephone features.
Telephone features • “Set Info” on page 38 • “Diagnostics” on page 39 • “Ring type...” on page 40 • “Call timer” on page 41 • “Live Dial Pad” on page 42 • “Caller ID display order” on page 43 • “Normal mode indication” on page 43 When an option has a submenu, an ellipses (...) appears after the option. Using the Telephone Options menu: 1. Press the Services key. 2. Press the Up/Down navigation keys to scroll up or down, and then locate Telephone Options. 3. Press the Enter key. 1.
Telephone features or 3. Choose one of the following: — Press the Select context-sensitive soft key to save any changes and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing setting and return to the Telephone Options menu. Volume adjustment... To adjust the volume, press the Services key, select Telephone Options, and then select Volume adjustment… Adjusting the volume: 1.
Telephone features or 3. To increase or decrease the volume, do one of the following: or — Press the Up or Down contextsensitive soft keys. — Press the Up or Down navigation keys. or 4. Choose one of the following: — Press the Select context-sensitive soft key to save the volume level and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing configurations.
Telephone features or 2. Choose one of the following: — Press the Select context-sensitive soft key to save the contrast level and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing configurations. Language... The LCD display is available in multiple languages.
Telephone features or 2. Choose one of the following: — Press the Select context-sensitive soft key to save the language and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing configurations. Date/Time... Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks.
Telephone features Local Dialpad Tone The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select Telephone Options, and then select Local DialPad Tone. Choosing a local dialpad tone: 1.
Telephone features • Server Info • Location Info • Encryption Info To view telephone-specific information, press the Services key, select Telephone Options, and then select Set Info. Viewing telephone-specific information: 1. Press the Up/Down navigation keys to scroll through the list to view the telephone information. 2. Press the Cancel context-sensitive soft key to return to the Telephone Options menu.
Telephone features Viewing telephone-specific diagnostic information: 1. Press the Up/Down navigation keys to scroll through the list of diagnostic information. 2. Press the Cancel context-sensitive soft key to return to the Telephone Options menu. Ring type... The Ring type… option configures the telephone’s ring tone. To choose a ring type, press the Services key, select Telephone Options, and then select Ring type… Choosing a ring type: 1.
Telephone features 3. Choose one of the following: — Press the Select context-sensitive soft key to save the ring type and return to the Telephone Options menu. — Press the Stop context-sensitive soft key, and then use the Up/Down navigation keys to select a different ring type. — Press the Cancel context-sensitive soft key to keep existing configurations. Call timer The call timer measures how long you are on each call.
Telephone features or 2. Choose one of the following: — Press the Select context-sensitive soft key to save the configuration and return to the Telephone Options menu. — Press the Cancel context-sensitive soft key to keep existing configurations. Live Dial Pad Use Live Dialpad to dial a number using the telephone keypad without having to pick up the handset, press the Handsfree key, or press the Line (DN) key. Note: Live Dialpad activates the primary DN key.
Telephone features Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Configuring Caller ID display order Use the following procedure to configure Caller ID display order. 1. Press the Services key, select Telephone Options, and then select Caller ID display order. 2. Press the Up/Down navigation keys to scroll up or down, and then select one of the following: — Number, name (default) — Name, number 3.
Telephone features 44
Local tools Local tools Your Avaya 1110 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your Avaya 1110 IP Deskphone. Many of the tools and features discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. Local tools and features are accessed through the Local tools menu. Press the Services key twice to access this menu.
Local tools Table 5: Navigation controls for menus (Part 2 of 2) Key Function Left arrow key Close the menu. Right arrow key Select the current menu item. Enter key Select the current menu item. Enter digit on the dialpad Select correspondingly numbered menu item. Cancel contextsensitive soft key Exit the Local tools menu option or feature/tool. When you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position.
Local tools • “2. Languages...” on page 47 • “3. Backlight Timer” on page 48 1. Contrast Use the Contrast tool to adjust the contrast of the LCD display screen on your Avaya 1110 IP Deskphone. To adjust the contrast of the LCD display screen, press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select the Preferences menu option, and then press the 1 key on the dialpad to select the Contrast tool from the Preferences submenu.
Local tools Note: The Telephone Options menu is synchronized with the selected language. To access the local language tool , press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select the Preferences menu option, and then press the 2 key on the dialpad to select the Languages... tool from the Preferences menu. Selecting a local tools language: 1.
Local tools Adjusting the Backlight Timer: 1. Press the Up/Down arrow keys to increase or decrease the backlight timer. — Available values for the backlight timer are as follows: 5m (5 minutes) 15m (15 minutes) 30m (30 minutes) 1h (1 hour — default) 2h (2 hours) Never (screen does not go black) — Choosing a high backlight timer value or Never, reduces the life span of the display screen. 2. Press the Enter key to select the desired backlight timer value and exit the menu. 3.
Local tools • “2. Network Diagnostic Tools” on page 50 • “3. Ethernet Statistics” on page 50 • “4. IP Network Statistics” on page 50 • “5. DHCP Information” on page 51 • “6. License Information” on page 51 • “7. Certificate Information” on page 51 When in the submenu, press the Cancel context sensitive soft key to exit the menu. When a Local Diagnostics tool is selected, use the Return context-sensitive soft key to exit the tool and return to the Local Diagnostics submenu.
Local tools 5. DHCP Information The system administrator can use the DHCP Information menu to view DHCP related information. 6. License Information The system administrator can use the License Information menu to view license related information. 7. Certificate Information The system administrator can use the Certificate Information to view certificate related information. 3.
Making a call Making a call This section describes features associated with making a call. You can make a call from your Avaya 1110 IP Deskphone using any of the following methods: • “Using Off-hook dialing” on page 52 • “Using On-hook Dialing” on page 53 • “Using Predial” on page 53 • “Using Ring Again” on page 54 • “Using Last Number Redial” on page 56 • “Using Speed Call” on page 57 • “Using System Speed Call” on page 58 Using Off-hook dialing 1. Lift the handset. 2. Dial the number. 3.
Making a call Using On-hook Dialing 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. When the dial tone sounds, dial the number. 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: or — Replace the handset into the cradle. — Press the Goodbye key. (Goodbye) Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the line key, enter the number to be dialed.
Making a call 2. Choose one of the following: — Lift the handset to dial the number. or — Press the line key (DN) to dial the number. 3. If the Line key is used to dial the number, lift the handset when the called party answers. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: or — To erase all numbers, press the Clear context-sensitive soft key. Reenter the numbers to be dialed.
Making a call To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. or 2. Choose one of the following: — Press the Ring Again contextsensitive soft key. — Enter the Ring Again Activate FFC. To call a Ring Again party when you receive notification: 1. After receiving the notification ring, lift the handset. 2. Press the Ring Again context-sensitive soft key to automatically dial the number.
Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: 1. To redial using the handset: or — Lift the handset. — Press the line (DN) key. 2. To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed).
Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers. To store a Speed Call number: 1. Press the Speed Call Controller context-sensitive soft key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code.
Making a call 2. Press the Speed Call Controller context-sensitive soft key. 3. Dial the Speed Call code to automatically dial the number. Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1. Lift the handset. or 2. Choose one of the following: — Press the System Speed Call context-sensitive soft key. — Press the System Speed Call Controller (SScCtl) key. 3.
Answering a call Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash. To answer a call: Lift the handset. Note: Do not use the Line (DN) key to anwer a call.
While on an active call To place a call on hold: Press the Hold key. (Hold) To retrieve a call on hold: Press the line (DN) key. Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: 1. Press the Transfer context-sensitive soft key. The other party is put on hold and a dial tone sounds. 2. Dial the DN to which you are transferring the call. 3.
While on an active call To return to the original call, if the transfer is incomplete: If the person called is not available, press the Line (DN) key to reconnect to the original call. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: 1. Press the Transfer context-sensitive soft key. The call is put on hold. 2. Dial the number to which you are transferring the call. or 3.
While on an active call If the transferred call is not answered, your telephone rings: 1. Lift the handset to reconnect to the original caller. 2. Choose one of the following: — Press the Transfer context-sensitive soft key and repeat the transfer. or — If the transfer is picked up while you are on the line, press the Goodbye key to complete the transfer. (Goodbye) Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone.
While on an active call To park a call on a DN other than the System Park DN or your own DN: 1. Press the Park context-sensitive soft key. 2. Dial the DN where you want to park the call. 3. Press the Park context-sensitive soft key. To park a call using the SPRE code or FFC: or 1. Choose one of the following: — Press the Transfer context-sensitive soft key. — Press the Conference contextsensitive soft key. 2. Dial the Call Park FFC. 3.
While on an active call or 4. Choose one of the following: — Press the Transfer context-sensitive soft key. — Press the Conference contextsensitive soft key. To retrieve a parked call: 1. Lift the handset. 2. Press the Park context-sensitive soft key. 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone.
While on an active call 2. Dial a charge account number or the caller’s number. Note: For information on using the Charge key, see “Charging a call or charging a forced call” on page 79. 3. Press the Call Party context-sensitive soft key to return to the call. Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone.
While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 66 • “Using Internal Call Forward” on page 68 • “Using Remote Call Forward” on page 68 • “Securing your telephone” on page 70 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is ringing, the call cannot be forwarded. To forward your calls or change the forward number: 1.
While away from your desk Figure 7: Call Forward display Press OK to return to the idle screen or press Cancel to cancel Call Forwarding. To deactivate Call Forward: Choose one of the following: • or Press the Forward soft key and press the Cancel soft key. OR • Lift the handset and enter the Call Forward All Calls Deactivate FFC. To reinstate Call Forward to the same number: 67 Press the Forward context-sensitive soft key twice.
While away from your desk Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded. To forward internal calls: 1. Lift the handset and enter the Internal Call Forward Activate FFC. 2. Dial the DN to which you are forwarding your internal calls. 3. Return the handset to the handset cradle.
While away from your desk 2. If you are calling from a telephone outside the system, dial your direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. or — To forward calls to the previous call forward telephone number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which you are forwarding calls.
While away from your desk 2. If you are calling from a telephone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN. 6. Press the # key. Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone.
While away from your desk 3. Dial your Station Control Password. 4. Choose one of the following: (Goodbye) or — If you are dialing locally, press the Goodbye key. — If you are dialing the FFC remotely, dial your DN. To unlock your telephone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: (Goodbye) or — If you are dialing locally, press the Goodbye key. — If you are dialing the FFC remotely, dial your DN.
Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Setting up a conference call” on page 73 • “Using Group Call” on page 74 72
Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your telephone. To set up a conference call: 1. While on a call, press the Conference context-sensitive soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference call.
Talking with more than one person Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. To call group members: 1. Lift the handset. 2. Enter the Group Call FFC. — The feature automatically calls all group members. — The telephone numbers of the group members appear on the display as they answer. Note 1: After everyone in the group has answered, only the person who made the group call can put the call on hold.
Talking with more than one person To answer a group call: 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your current extension. — If you are on a call on another line when a group call is made, you receive a long tone through the handset or speaker. — If you are already on a conference call or another group call, you do not receive notification of a group call.
Working without interruption Working without interruption This section describes the Activating Make Set Busy feature, which provides uninterrupted work time. Note: Uninterrupted work time can also be obtained by forwarding your calls to another telephone number (see Using Call Forward on page 66) or directing your calls to your voice mailbox. Activating Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers.
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone.
Additional call features Soft key Action Play Play the voice mail message. Delete Delete the voice mail message. Call Call the telephone number that left the voice mail .message More... Display the next layer of soft keys. Stop Stop playing the voice mail message. Conf Conference in another party to listen to the voice mail message. Reply Reply to the voice mail message. More... Display the next layer of soft keys. Comp Compose a voice mail message.
Additional call features To connect to Call Page: 1. Lift the handset. 2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye key. (Goodbye) Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a telephone restricted to local calls. To charge a local or long-distance call to an account before you dial: 1.
Additional call features 4. When the dial tone sounds, dial the number. To charge a call in progress: or 1. Choose one of the following: — Press the Transfer context-sensitive soft key. — Press the Conference contextsensitive soft key. or 2. Choose one of the following: — Press the Charge context-sensitive soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call.
Additional call features or 2. Choose one of the following: — Press the Charge context-sensitive soft key. — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After the dial tone, dial the number to which you are transferring the call. 5. Press the Transfer context-sensitive soft key when you hear the telephone ring. Note: You can talk privately to the person at the transfer number before you press the Transfer context-sensitive soft key.
Additional call features 2. Choose one of the following: — Press the Charge context-sensitive soft key. or — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5. Press the Conference context-sensitive soft key. Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on.
Additional call features 1. Enter the Override FFC to initiate a Forced Camp-on. — If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal. or (Goodbye) 2. Enter the Override FFC again. — The other two people on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two people remain connected. 3. To terminate the call, press the Goodbye key.
Additional call features 1. Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dialed. 2. Return the handset to the cradle. — When the person you called finishes their call, your telephone automatically dials the number and both telephones ring. Answering a call camped-on to your extension: When your telephone rings, lift the handset.
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: You receive a busy signal after dialing a telephone number. 1. Enter the Override FFC. — The people in the targeted call receive a tone for approximately 1 second. After Override joins you to their call, a short tone repeats every 16 seconds. (Goodbye) 2. To terminate the call, press the Goodbye key.
Additional call features To use Privacy Release in an established state: Press the Privacy Release context-sensitive soft key during a call. — People can join the call by pressing the shared number (DN) key on their telephone (Multiple Appearance DN feature). Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special Page Meet-me code from any telephone.
Additional call features (Goodbye) or 4. If your call goes unanswered for a preset time period and a 15-second highpitched tone sounds followed by silence, press the Goodbye key or replace the handset. To use Automatic Post-selection: The called party is either busy on the telephone or away from their desk. To page the called party, you do not need to redial the number of the called party. 1. Press the Radio Page context-sensitive soft key. — A special dial tone sounds. 2.
Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone. 1. Lift the handset. 2. Dial the Radio Paging Answer FFC. — The paging tone sounds. 3. Dial your own DN to connect to the paging caller. If the caller has disconnected, a steady high-pitched (number unavailable) tone sounds.
Additional phone features Additional phone features The following features are described in this section: • “Secure Communication” on page 89 • “Using Virtual Office” on page 89 • “Using Media Gateway 1000B” on page 100 Secure Communication Your Avaya 1110 IP Deskphone supports secure communication with other Avaya IP Deskphones by encrypting your calls using a Pre-Shared Key (PSK).
Additional phone features You can use an IP Deskphone as a Remote phone to connect to your Avaya 1110 IP Deskphone even if it is a different IP Deskphone model. Table 7 shows the IP Deskphones on which you can use Virtual Office to connect to your Avaya 1110 IP Deskphone.
Additional phone features Logging in to Virtual Office If the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in Figures 8.
Additional phone features To activate Virtual Office from this IP Deskphone on your Office IP 1. Press the Virtual Soft key. 2. At the prompt, enter your user ID. 3. Press the Enter key. 4. At the prompt, enter the home Station Control Password (SCPW). A successful login transfers all the features, time, date, and tones to your Remote telephone from your Office telephone. Note 1: If the user ID is not found locally, the message “Locating Remote Server” is displayed.
Additional phone features display is different on each Remote phone. Figures 9 to 11 show LCD displays of various IP Deskphones when they are logged on to an Avaya 1110 IP Deskphone using Virtual Office. Figure 8 shows an Avaya 1120E IP Deskphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone.
Additional phone features Figure 10 shows an Avaya 1140E IP Deskphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone.
Additional phone features Figure 11 shows an Avaya 2050 IP Softphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone. Figure 11: Logged in to an Avaya 1110 IP Deskphone using an Avaya 2050 IP Softphone Note 1: On the displays of the IP Phone 2002, IP Phone 2004, Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and Avaya 2050 IP Softphone, the feature keys remain empty (except for the appearance of your DN), because your Avaya 1110 IP Deskphone does not support feature keys.
Additional phone features Figure 12: Office phone displays the message Logged Out When activated for Virtual Office by a Remote telephone, your Office telephone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone. If you do not disconnect the remote login, your Virtual Office session expires after a fixed period of time, determined by your system administrator.
Additional phone features To regain operation of a telephone being used for Virtual Office: Choose one of the following: or — To completely disconnect your Office telephone from the Remote telephone: a. Press the Home context-sensitive soft key. b. Enter your User ID and password (this logs the Office telephone back on to your office network). — Press the Virtual context-sensitive soft key to log in to another IP Deskphone, and your telephone becomes a Remote telephone.
Additional phone features Deskphones can still be used to make emergency calls. “Emergency Calls only“ is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted. Troubleshooting Virtual Office Virtual Office can display error messages on-screen. Table 8 lists error messages and describes actions to correct the causes.
Additional phone features Table 8: Troubleshooting Virtual Office (Part 2 of 3) Displayed Message Probable Cause Actions Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gatekeeper database points to originating Call Server. Notify system administrator. Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to clear automatically, or notify system administrator to clear lock.
Additional phone features Table 8: Troubleshooting Virtual Office (Part 3 of 3) Displayed Message Probable Cause Actions Permission Denied (6) Incorrect User ID entered. Enter correct User ID. Incorrect Station Control Password entered. Select Retry, and try again with the correct Station Control Password. Server Unreachable (1) Network problem. Notify system administrator if the problem persists. Server Unreachable (2) Network problem. Notify system administrator if the problem persists.
Additional phone features Normal Mode (see “Using Resume Normal Mode” on page 102) or by waiting for 10 minutes. Local Mode If the WAN connection fails, the IP Deskphone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives telephone services from the MG 1000B. When in Local Mode, the telephone displays the message LOCAL MODE.
Additional phone features Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If you do not use the Resume Normal Mode command after testing, the telephone automatically returns to Normal Mode in 10 minutes. 1. Press the Services key. (Services) 2. Press the Up/Down navigation key to scroll and highlight Resume Normal Mode. 3. Press the Enter key (the telephone registers back to the main office).
Additional phone features Table 9: Troubleshooting MG 1000B (Part 2 of 2) Display Message Probable Cause Actions Local Mode Gatekeeper unable to find end point from Branch User ID. Notify system administrator. Branch User ID not found in any equipped TN. Notify system administrator.
Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. The following features are discussed in this section: • “Configuring Automatic Wake-Up” on page 104 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to you at a predetermined time.
Using Hospitality features To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds. Note: In a 24-hour time format, 7:30 a.m. is entered as 0730; 9:45 p.m. is 2145. 4.
Station Control Password Station Control Password Some features on your Avaya 1110 IP Deskphone are supported by a Station Control Password (SCPW). The SCPW supports the following telephone features: • Electronic Lock — to prevent others from making calls from your telephone • Remote Call Forward • Virtual Office login • Branch Office login Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. Changing your Station Control Password: 1.
Station Control Password 5. Press the Up/Down navigation keys to scroll up or down, and then highlight New Password. 6. Press the Enter key. 7. Use the dialpad to enter the new password. 8. Press the Enter key to accept the new password. Note: If you are locked out of your Avaya 1110 IP Deskphone, or if you forget your SCPW, contact your system administrator.
Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your Avaya 1110 IP Deskphone. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports.
Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 10 to keep track of the FFCs that the system administrator assigns to your Avaya 1110 IP Deskphone: Table 10: Flexible Feature Codes (Part 1 of 2) FFC 109 Feature FFC Feature Automatic Wake-Up Activate Make Set Busy Activate Automatic Wake-Up Deactivate Make Set Busy Deactivate Automatic Wake-Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Cal
Flexible Feature Codes (FFC) Table 10: Flexible Feature Codes (Part 2 of 2) FFC Feature FFC Feature RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On 110
Flexible Feature Codes (FFC) 111
Quick Reference Quick Reference Feature operation Call Forward Activate Fwd Deactivate Fwd Cancel Reinstate Fwd Fwd Call PickUp Conference Fwd Pickup Conf Conf Hold Place a call on hold Return to a held call (Hold) (Line) Last Number Redial (Line) Message (Msg/Inbox) Ring Again Activate RngAgn RngAgn When notified Deactivate Transfer RngAgn Trans Trans 112
Quick Reference or Adjust volume (Volume +) (Volume -) Legend Icon Action ( ) Indicates the key cap text label. For example, (Message). Lift the handset. Replace the handset. Press the goodbye key. (Goodbye) Dial a number. Press the line key. Fwd An icon flashes when a feature is being programmed. An icon lights steadily when a feature is active. Press the Services key once for server-based features, or press the Services key twice for local phone features. Press the Message/Inbox key.
Quick Reference Language Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select 1. Preferences, and select 2. Language.
Quick Reference 115
Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulatory and safety information Table 11 lists EMC compliance for various jurisdictions.
Regulatory and safety information Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.avaya.com or Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA..
Regulatory and safety information 119
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Terms you should know Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX.
Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off. Fixed key The hard-labeled keys on your telephone. Flexible Feature Codes (FFC) Specialized codes entered using the dialpad that enable features (for example, Ring Again).
Terms you should know Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your telephone. Message/Inbox A fixed key on your Avaya 1110 IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call.
Terms you should know Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Soft keys A set of keys programmed by your system administrator. These four keys, located directly below the display area, have four programmable layers. These keys are also used to configure parameters in the Telephone Options menu.
Terms you should know User interface Screen displays that interact with the end user as a result of an action or event. Visual Alerter/Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.
Terms you should know 145
Index Index A Date/Time format 37 Adjusting the display screen contrast 35 Directory Number 140 Adjusting the volume 34 Display incoming calls 65 AutoDial Transfer 78 Display settings 48 Automatic Wake-Up 104 DN 140 C E Call features and Flexible Feature Codes 18 Electronic Lock 70 Call Forward 66 Entering and editing text Call log options 42 Editing text using the soft keys 23 Entering text using the USB keyboard 26 Ethernet Statistics 50 Call Page 78 Call Page Connect 78 Call Park 62 Ca
Index I Indicator status 141 Normal mode 100 Information display 141 O Information line 141 Off-hook 142 Internal Call Forward 68 Off-hook dialing 52 Interrupted dial tone 142 On-hook dialing 53 IP Network Statistics 50 Override a busy signal 85 IP Set&DHCP Information 50 P L Paging tone 142 Language display 36 Place a call on hold 59 Last Number Redial 56 Predial feature 53 LCD screen 18 Privacy Release 85 License Information 51 License notification 18 Line (DN) 15 Local Area Network
Index Special Prefix code (SPRE) 143 Volume control bar 14 Speed Call 57 SRTP media encryption 20 Station Control Password (SCPW) 20, 106, 143 change your password 20 turn Password Protection on or off 22 Status Messages 143 Switchhook 143 System or Switch 143 System Speed Call 58 T Telephone controls 14 Telephone information 42 Test Local Mode 101 Timed Reminder Recall 61 Transfer a call 60 U upper display area 18 USB keyboard function keys 25 User Interface 144 V Viewing telephone information 42 Vir
Index 149
