Deployment Guide

96 Avaya Video Conferencing Manager Deployment Guide
Exporting Page Views
At the top of most pages in Avaya Video Conferencing Manager an option to export the
current view as a PDF document appears. This feature is useful for troubleshooting
purposes when you are working with Avaya Technical Services representatives.
Starting and Stopping Avaya Video Conferencing Manager
If you need to stop the Avaya Video Conferencing Manager Server in the Services window
on the machine on which Avaya Video Conferencing Manager is installed, use the Start
option to restart the service. Using the Restart option produces an error.
Maintenance with Microsoft Exchange Server Integration
Once integrated, Avaya Video Conferencing Manager won’t run correctly if Microsoft
Exchange Server 2007 goes down or is offline. If you must disable Microsoft Exchange 2007
Server, disable Microsoft Exchange integration in Avaya Video Conferencing Manager
Administrator first. No conferences scheduled through Microsoft Outlook will be lost.
Firewall Issues
Avaya Video Conferencing Manager must be able to ping devices on the network. Ensure
your firewall is not blocking ping requests. A device’s status changes to Unreachable if
Avaya Video Conferencing Manager cannot ping it.
Installation Ends with an Error Message
The Avaya Video Conferencing Manager installation program returns an error message and
quits if any of the following conditions exist:
• An incompatible version of OpenSSL exists. When you click OK in the message dialog
box that identifies this condition and then click Next in the installation dialog box, the
installation program quits. You must then delete the LIBEAY32.dll and SSLEAY32.dll
files (located in the C:\windows\system32 folder) and uninstall Avaya Video
Conferencing Manager before running the Avaya Video Conferencing Manager
installation program again. To uninstall Avaya Video Conferencing Manager, refer to
“Removing Avaya Video Conferencing Manager” on page 99.
Caution: If you encounter this message during an upgrade, you cannot continue the
upgrade or return your existing installation to its previous state without uninstalling
Avaya Video Conferencing Manager, reinstalling the previous version and restoring its
database from a backup. For more information, refer to “Upgrade Prerequisites”
on page 25.