Deployment Guide

Avaya Video Conferencing Manager Deployment Guide 107
Section 7: Troubleshooting
If your Avaya Video Conferencing Manager installation or upgrade fails, or you cannot access the user
interface after performing an installation or upgrade, use the information in this section to resolve the issue.
For all other issues, or if the issue persists, contact Technical Services for assistance.
NOTE To avoid installation errors, disable security software (including Windows
Firewall) before running the Avaya Video Conferencing Manager installer.
After installation, you may re-enable security software.
Exporting Page Views
At the top of most pages in Avaya Video Conferencing Manager is an option to export the current view as
a PDF document. This feature is useful for troubleshooting when you are working with support
representatives.
Starting and Stopping Avaya Video Conferencing Manager
To stop the Avaya Video Conferencing Manager Server in the Windows Services window on the machine
on which Avaya Video Conferencing Manager is installed, use the Start option to restart the service. Using
the Restart option produces an error.
Maintenance with Microsoft Exchange Server Integration
Once integrated, Avaya Video Conferencing Manager will not run correctly if Microsoft Exchange Server
2007 goes down or is offline. If you must disable Microsoft Exchange 2007 Server, disable Microsoft
Exchange integration in Avaya Video Conferencing Manager Administrator first. No conferences
scheduled through Microsoft Outlook will be lost.
Firewall Issues
Avaya Video Conferencing Manager must be able to ping devices on the network. Ensure your firewall is
not blocking ping requests. A device’s status changes to Unreachable if Avaya Video Conferencing
Manager cannot ping it.