Avaya Video Conferencing Manager Deployment Guide August 2011
Avaya Video Conferencing Manager Deployment Guide Avaya Video Conferencing Manager This guide is for network administrators who use Avaya Video Conferencing Manager to manage video and voice communications systems in an IP environment. Installing Describes the installation and initial configuration process. This section also describes how to upgrade and uninstall Avaya Video Conferencing Manager.
Avaya Video Conferencing Manager Deployment Guide Section 1: Installing and Configuring Avaya Video Conferencing Manager This section includes the following topics: • Preparing for a Avaya Video Conferencing Manager Deployment • Hardware and Software Prerequisites • Installing Avaya Video Conferencing Manager • Upgrading Avaya Video Conferencing Manager • Configuring Your Environment • Uninstalling Avaya Video Conferencing Manager • Integrating a Third Party Scheduler Preparing for a Avaya Vi
Avaya Video Conferencing Manager Deployment Guide Avaya recommends a phased approach to deploying Avaya Video Conferencing Manager that includes planning, installing, testing, and training before going live. Prerequisites Ensure that your environment meets the hardware and software prerequisites, including port access and client support requirements in Hardware and Software Prerequisites.
Avaya Video Conferencing Manager Deployment Guide Training Use the procedures in this guide to develop training for the Avaya Video Conferencing Manager features you plan to use in your environment. Reports Determine which reports you want to generate and their frequency. Avaya Video Conferencing Manager includes a reports subscription feature that automates report generation and delivery. Read more at Generating Reports. Maintenance Avaya recommends that you back up your installation.
Avaya Video Conferencing Manager Deployment Guide Software Depending on your operating system, you must install and activate the following Windows components or roles on the server. Avaya Video Conferencing Manager uses ADAM or Active Directory Lightweight Directory Service (AD LDS) to populate settings and the corporate directory on managed Avaya systems and, optionally, for user authentication. NOTE The installation program quits and an error appears if ADAM or AD LDS is not on the server.
Avaya Video Conferencing Manager Deployment Guide If the Avaya Video Conferencing Manager installer detects an earlier version, you must delete the LIBEAY32.dll and SSLEAY32.dll files and uninstall Avaya Video Conferencing Manager before running the Avaya Video Conferencing Manager installation program again. Read more at Uninstalling Avaya Video Conferencing Manager.
Avaya Video Conferencing Manager Deployment Guide Ports Application Management Application Ports Description IIS to Avaya TCP port 8085 Avaya Video Conferencing Manager is based on Microsoft’s .NET Framework and uses this port for IIS to Avaya server communication. ADAM and AD LDS TCP port 389 By default, used by ADAM and AD LDS. You cannot change this port setting.
Avaya Video Conferencing Manager Deployment Guide LifeSize Transit Management If Avaya Video Conferencing Manager (installed in the LAN) manages LifeSize Transit Server and video systems that are outside of the LAN, ensure that you open the following ports on the firewall: SSH Avaya Video Conferencing Manager manages LifeSize devices through TCP port 22. HTTP Avaya Video Conferencing Manager manages LifeSize Transit Server through TCP and UDP port 80 and TCP port 443.
Avaya Video Conferencing Manager Deployment Guide Installing Components on Microsoft Windows Server 2003 1. From the Windows Control Panel, choose Add or Remove Programs and click Add/Remove Windows Components in the left panel. 2. From the Windows Components Wizard, select Application Server and click Details. 3. Enable the following required subcomponents: Application Server Console Provides a central location from which to administer web applications. ASP.NET Required to deploy ASP.
Avaya Video Conferencing Manager Deployment Guide Installing Role Services on Microsoft Windows Server 2008 R2 1. On the Start menu, point to Programs, Administrative Tools, and then click Server Manager. 2. In the navigation pane, expand Roles, right-click Web Server (IIS), and then click Add Role Services. 3. In the Select Role Services pane, scroll down and select IIS 6 Management Compatibility. Ensure that this selection is expanded and that all of its service components are also selected. 4.
Avaya Video Conferencing Manager Deployment Guide Running the Avaya Video Conferencing Manager Installer NOTE To avoid installation errors, disable security software (including Windows Firewall) before running the Avaya Video Conferencing Manager installer. After installation, you may re-enable the security software. Insert the distribution media and follow the prompts. If the Welcome screen does not appear, double-click setup.exe from the Avaya Video Conferencing Manager CD.
Avaya Video Conferencing Manager Deployment Guide Avaya Video Conferencing Manager Server - LDAP Configuration ADAM Settings From the ADAM Server IP list, select the IP address for the ADAM server. NOTE: You cannot modify Port. Enter the domain suffix for the ADAM directory tree structure. For example: example.com. User Authentication Select and enter values for one of the following user authentication methods. You cannot change user authentication methods after installing the application.
Avaya Video Conferencing Manager Deployment Guide • Avaya Video Conferencing Manager configuration for Microsoft Exchange support (Active Directory). By default, Enable Exchange server integration with Avaya Video Conferencing Manager is selected. You can clear this checkbox and enable integration in Avaya Video Conferencing Manager Administrator after the installation completes.
Avaya Video Conferencing Manager Deployment Guide Upgrading Avaya Video Conferencing Manager The Avaya Video Conferencing Manager installation program installs the Microsoft .NET Framework 2.0 if not already installed. During an upgrade, the Avaya Video Conferencing Manager installer changes the ASP.NET version of all web sites installed in IIS to v2.0. Other web sites installed in IIS that are not running in their own application pools may not function properly after the upgrade.
Avaya Video Conferencing Manager Deployment Guide Configuring Your Environment After installing Avaya Video Conferencing Manager, configure your environment by completing the following tasks: • Accessing Avaya Video Conferencing Manager. • Obtaining the License Key. • Specifying Default Passwords for Device Management. • Discovering Devices. • Familiarizing yourself with the Avaya Video Conferencing Manager Dashboard. • Integrating a Third Party Scheduler.
Avaya Video Conferencing Manager Deployment Guide Obtaining the License Key To use Avaya Video Conferencing Manager, you must configure the software with a license key (on the Avaya Video Conferencing Manager CD) and activate the software. Contact Avaya Technical Services if you do not have a license key and need assistance. NOTE After you activate the license key, you cannot reuse the key. 1. Access Avaya Video Conferencing Manager. 2. On the navigation bar, click . 3.
Avaya Video Conferencing Manager Deployment Guide Community Strings By default Avaya Video Conferencing Manager uses SNMP to show detailed information about a discovered device, such as its make, model, and software version. The community string is a password used to access the device when you are sending SNMP traps. If the community string is correct, the device responds with the requested information. If the community string is incorrect, the device discards the request and does not respond.
Avaya Video Conferencing Manager Deployment Guide 6. Click Start Discovery. NOTE Avaya Video Conferencing Manager automatically discovers instances of LifeSize Networker as gateways. Discovering Devices Registered to a Gatekeeper Avaya Video Conferencing Manager automatically discovers gatekeepers, but not the devices registered to them. If a gatekeeper appears on the Devices page after you discover devices, complete the following steps to discover the devices registered to the gatekeeper: 1.
Avaya Video Conferencing Manager Deployment Guide Avaya Video Conferencing Manager Dashboard As shown in the following example, the Avaya Video Conferencing Manager Dashboard provides a comprehensive view of your systems and their status. Click any row in the following sections of the dashboard to obtain more detailed information or perform management tasks: • Device Inventory. Lists the number of known devices and the total number of licenses purchased and in use. • Upgrades.
Avaya Video Conferencing Manager Deployment Guide The navigation bar at the bottom of the screen provides access to the following features and functionality: View and manage alarms. Discover and manage devices in the network. View, manage, and schedule calls, template actions, device offline schedules, and upgrades. Generate a variety of periodic reports, inventories, summaries, and diagnostics. Create templates for devices, and back up and restore devices.
Avaya Video Conferencing Manager Deployment Guide Uninstalling Avaya Video Conferencing Manager The Avaya Video Conferencing Manager uninstall program removes all components that Avaya Video Conferencing Manager installed, except the installation directory, any log files and device upgrade files that are stored in the installation directory, and the Avaya_PostgreSQL directory (which is at the same level as the Avaya directory).
Avaya Video Conferencing Manager Deployment Guide Integrating a Third Party Scheduler Integrating a third party scheduler allows users to schedule calls in Avaya Video Conferencing Manager without having a Avaya Video Conferencing Manager user account. Without this feature, users of video and voice communications systems typically must call a help desk or similar scheduling facility to schedule a call through Avaya Video Conferencing Manager.
Avaya Video Conferencing Manager Deployment Guide Task 2: Configure Avaya Video Conferencing Manager for Active Directory When the Avaya Video Conferencing Manager installer prompts you to choose a mechanism for authenticating Avaya Video Conferencing Manager users, enter values for Configure for Active Directory. Ensure that the Active Directory server that you specify is the same one used by your Microsoft Exchange Server.
Avaya Video Conferencing Manager Deployment Guide Option 2: Create a resource mailbox for each device Benefits Limitations Microsoft Outlook users can create meeting requests with or without voice or video devices as invitees. Microsoft Outlook users must include both the conference room and the video or voice device as invitees to schedule calls. - Video and voice communications systems.
Avaya Video Conferencing Manager Deployment Guide Before you create mailbox resources, consider the following: • If you selected Option 1: Create a resource mailbox for each conference room and you already have room mailboxes in Microsoft Exchange for scheduling purposes, begin with step 7 (Exchange Server 2003) or step 6 (Exchange Server 2007/2010).
Avaya Video Conferencing Manager Deployment Guide 9. Register the mailbox with the corresponding voice or video communications system in Avaya Video Conferencing Manager. Refer to Registering Mailboxes with Devices in Avaya Video Conferencing Manager. NOTE It may take up to five minutes for the new user to be active and available after you create it. Microsoft Exchange Server 2007 and 2010 If you are using Microsoft Exchange Server 2003, refer to Microsoft Exchange Server 2003.
Avaya Video Conferencing Manager Deployment Guide 13. In Microsoft Outlook Web Access, log in to the email account for the video system and click Options in the upper right corner of the window. NOTE You must perform this step in Microsoft Outlook Web Access with Internet Explorer. 14. In the Options menu, click Resource Settings and do one of the following: - To configure a mailbox for a video or voice system, select Automatically process meeting requests and cancellations.
Avaya Video Conferencing Manager Deployment Guide • Create a user in Google Apps for Avaya Video Conferencing Manager. Refer to the Google Apps Admin Help for creating a new user. Avaya recommends that you give this user a first and last name and a username that clearly identifies it as the Avaya Video Conferencing Manager user. Make note of the username and email address of this user.
Avaya Video Conferencing Manager Deployment Guide g. Configure notifications for the resource calendar that you added in the previous step. In My calendars, click the down arrow next to the name of the other calendar. In the menu of options that appears, click Notifications. The notifications details screen for that calendar appears. h. Select the following options in the Email column: • New invitations • Changed invitations • Canceled invitations • Invitation replies i. Click Save. j.
Avaya Video Conferencing Manager Deployment Guide 5. Enter the mailbox you created for the device and click Register. NOTE Video recorders only: Do not associate the email address of the mailbox resource that you created for recorders to an individual managed recorder.
Avaya Video Conferencing Manager Deployment Guide Troubleshooting Mail Registration Failures in Microsoft Exchange Server If the mailbox registration fails, Avaya Video Conferencing Manager writes an error message to the Status box below the list of devices. Some of the possible reasons for failure include: • Mail forwarding from the device mailbox to the Avaya Video Conferencing Manager mailbox you set up during installation is not in effect.
Avaya Video Conferencing Manager Deployment Guide Section 2: Managing Devices, Infrastructure, and User Accounts This section describes routine management tasks. Devices Click to manage devices and device groups. Managing Devices Managing Device Groups Click to manage LifeSize Desktop. Alarms Click to view and manage alarms. Templates Click to manage templates. Apply a template to a single device or multiple devices simultaneously.
Avaya Video Conferencing Manager Deployment Guide Managing Devices This section describes device management tasks.
Avaya Video Conferencing Manager Deployment Guide Sort entries on the Devices page by clicking a column heading. Status and Device type are not sortable columns. In the Tools column, you can sort entries by clicking an icon in the column heading. Tool icons that indicate and provide access to mailbox and gatekeeper registration, MCU and recorder affinity, and license key status are available for sorting entries.
Avaya Video Conferencing Manager Deployment Guide Browsing Devices Click to open the Browse window at any time to choose a category of devices to view. The number of devices (x) in that category and the total number of devices (y) appear on the Devices page heading as Devices (x/y). The total can include devices that are managed; discovered; discovered, but login failed; and external devices. To search for a single device, enter any alphanumeric string in the Search field at the top of the page.
Avaya Video Conferencing Manager Deployment Guide Browse by Description Registration The ALL folder shows all managed devices with a registration status or LifeSize license status in the following subcategories: • devices registered or unregistered to gatekeepers • devices registered or unregistered to a mailbox for installations integrated with a third party scheduling application • devices registered or unregistered to a SIP registrar • devices registered or unregistered to Skype (applies to LifeSiz
Avaya Video Conferencing Manager Deployment Guide Menu Option Submenu Option Device Type Description Discover registered devices None Gatekeepers Refer to Discovering Devices Registered to a Gatekeeper. Configuration View details All managed and external devices Refer to Device Details for viewing device details of managed devices. Refer to Managing External Devices for viewing details of an external device.
Avaya Video Conferencing Manager Deployment Guide Menu Option Submenu Option Device Type Description Events Join conference Video and voice communications systems only Joins the device to a call in progress. Schedule call Managed video or voice devices, MCUs, and video conference recorders Schedules a call. Select multiple devices with the Ctrl or Shift keys and choose Schedule call. Read more at Scheduling a Conference in Avaya Video Conferencing Manager.
Avaya Video Conferencing Manager Deployment Guide Menu Option Submenu Option Device Type Description Delete device None All devices Deleting a device results in the following: • Avaya Video Conferencing Manager removes the device from the Devices page and from all scheduled calls and events in which the device is a participant.
Avaya Video Conferencing Manager Deployment Guide • Set the hierarchy that appears on the directory screen for LifeSize, Avaya, or LG video systems when a user chooses to browse the corporate directory hierarchically. Refer to Managing Device Groups. NOTE You can enter only the following characters in text boxes on the Device details page: A-Z a-z 0-9 ~ ! @ # $ % ^ & * ( ) _ - + = { } | \ < , > .
Avaya Video Conferencing Manager Deployment Guide You can also join an external device to an existing conference call or delete the device from the Devices page. Refer to Device Management Overview. NOTE With Microsoft Exchange Server integrated, Avaya Video Conferencing Manager can automatically add external devices to the Devices page. Read more at Specifying a Preferred Method of Participation.
Avaya Video Conferencing Manager Deployment Guide Sending a Message to a Device Send a message to a managed video device to appear in the display connected to the device. The message appears in a dialog box with an OK button for users to acknowledge and close the message. NOTE This feature is available only for managed Avaya, LG, LifeSize, Polycom, and Tandberg video communications systems.
Avaya Video Conferencing Manager Deployment Guide MCU Affinity Use cascading MCUs to connect calls between two groups of participants. Each groups’ communication is channeled through one MCU, and the MCUs pass the bundled communication between each other, greatly reducing the bandwidth needed for the groups to communicate with each other. To use this feature when scheduling a call, the devices in the call must be assigned affinity to an MCU. Assigning MCU affinity to devices has additional benefits.
Avaya Video Conferencing Manager Deployment Guide Recorder Affinity If your installation includes managed video conference recorders, assign each video system affinity to a recorder to enable Avaya Video Conferencing Manager to automatically select a recording host when a meeting organizer schedules a call through a third party scheduler or from the Events page. Scheduling calls may fail if an appropriate recorder is not available.
Avaya Video Conferencing Manager Deployment Guide Assigning Recorder Affinity 1. On the Devices page, use the Browse window to show a list of managed video communications systems. 2. In the Tools column, click for the video system. 3. In the Set the recorder affinity dialog box, choose a video recorder. NOTE Only managed video recorders that are supported with the system appear on this list. 4. If you select a LifeSize Video Center, Set recording key appears.
Avaya Video Conferencing Manager Deployment Guide 4. In Service prefix, click the service prefix you wish to use. The maximum bandwidth and maximum participants for that prefix appear below the list. NOTE If the service prefix you select is subsequently deleted on the MCU, Avaya Video Conferencing Manager chooses the next available prefix with the highest bandwidth allowed. If no services are registered on the MCU, a scheduled call with this MCU fails. 5. Click Save.
Avaya Video Conferencing Manager Deployment Guide Follow these steps to specify a trap destination to forward traps from a single device: 1. On the Devices page, use the Browse window to list managed devices. 2. Double-click the device entry; or click the device entry, , Configuration, and View details. 3. Click the Northbound tab. NOTE If trap forwarding is disabled in Avaya Video Conferencing Manager Administrator, the Northbound tab on the Device details page is not available. 4. Click Add. 5.
Avaya Video Conferencing Manager Deployment Guide Managing a Device Through Email If you integrated Microsoft Exchange Server with Avaya Video Conferencing Manager, Avaya Video Conferencing Manager administrators can send management commands to managed video devices by email. The To field of the email message must contain the email address of one or more managed devices. Administrators can send an email as plain text, HTML, or rich text. The Subject field must contain one of the following commands.
Avaya Video Conferencing Manager Deployment Guide Command Applies to these Makes Action Executed on the Device DESCRIBE All managed devices Retrieves the details of the devices. This information appears on the Device details page of a managed device. Avaya Shows a message in the display of the video system. Use only ASCII characters. Enter the message in the body of the email. Delete signature information or other text that automatically appears in the body of the message.
Avaya Video Conferencing Manager Deployment Guide Managing Device Groups Group devices into folders in Avaya Video Conferencing Manager to do the following: • Create and set a default hierarchical group of managed devices to appear in the directory for all managed Avaya, LG, and LifeSize video systems when the user chooses to browse the corporate directory hierarchically. You can also create more than one group and select the group that appears in the directory for an individual system.
Avaya Video Conferencing Manager Deployment Guide 7. Select the devices that you wish to include in the folder. Use the Search box to search for a device in the list that appears. NOTE A device can reside in only one folder per group. A device appears unavailable if it is already assigned to another folder. Mouse over the unavailable device to view text that identifies the folder to which the device is assigned.
Avaya Video Conferencing Manager Deployment Guide Overriding the Default Directory Group Follow these steps to override the default directory group on an individual video system, if one is set, or to specify a directory group on an individual system: 1. On the Devices page, browse for the device to which you wish to assign a directory group. 2. Click the device entry. 3. Click , Configuration, and View details. 4. In the Device details page, ensure that the System information tab is selected. 5.
Avaya Video Conferencing Manager Deployment Guide 7. Assign a role to a folder and choose the tasks that a user assigned to the role is authorized to perform on the devices in the folder: a. Click a folder, , and Manage permissions. b. In the Manage permissions window, click the custom role that you wish to assign to the folder. NOTE The Administrator, Engineer, and Operator roles appear in this list for reference only to show the tasks that these roles are authorized to perform on devices. c.
Avaya Video Conferencing Manager Deployment Guide Managing Device Alarms Use the Alarms Configuration page in Avaya Video Conferencing Manager Administrator to choose which alarms Avaya Video Conferencing Manager reports. Read more at Alarms Configuration and Alarms by Category. View and manage alarms on the Alarms page. Viewing Alarms Access the Alarms page in one of the following ways: • On the Dashboard, click a category in the Alarms section to view a list of alarms in that category.
Avaya Video Conferencing Manager Deployment Guide Choosing a Management Option Manage a single alarm (or multiple alarms with Shift or Ctrl) these ways: • View alarm details. Double-click and alarm entry; or click an alarm entry, • Acknowledge an alarm. Click an alarm entry, inactive. NOTE , and View details. , and Acknowledge alarm. The alarm becomes View acknowledged alarms in the Browse window by clicking Acknowledged by in Browse by.
Avaya Video Conferencing Manager Deployment Guide Using Templates to Configure Devices Templates in Avaya Video Conferencing Manager are stored configurations for video systems that you can apply to a single device or multiple devices simultaneously. Use templates to achieve any of the following goals: • Configure new video communications systems. • Improve troubleshooting and support capabilities.
Avaya Video Conferencing Manager Deployment Guide Creating and Editing Templates 1. Click on the navigation bar to access the Templates page. 2. In Actions, choose either Create template to create a new template or Create template from device to create a template based on the configuration of an existing device. 3. Click Submit. 4.
Avaya Video Conferencing Manager Deployment Guide Comparing a Template Compare a template immediately to an existing device’s configuration, or schedule a template comparison for a future date and time. Read more at Scheduling Template Applications and Comparisons. To compare a template to an existing device’s configuration immediately, complete the following steps: 1. On the Templates page, click the template entry, , and Compare template. 2.
Avaya Video Conferencing Manager Deployment Guide Managing Device License Keys Attempting to upgrade a device that requires a license fails if a current upgrade license key is not installed on the system. Contact Avaya Technical Services if you do not have a license key and need assistance. All LifeSize video communications systems managed in Avaya Video Conferencing Manager show a key icon in the far right column of the Devices page. A green key indicates a valid license key.
Avaya Video Conferencing Manager Deployment Guide 5. Choose a backup. NOTE A backup can only be restored on the device from which it was generated. 6. Click OK. Registering a Device to a Gatekeeper Register a managed device that supports the H.323 protocol to a managed gatekeeper as follows: 1. On the Devices page, use the Browse window to list all managed devices. 2. Locate the entry for the device and click NOTE in the Tools column.
Avaya Video Conferencing Manager Deployment Guide You cannot edit or delete the three predefined roles. Read more about access to specific functionality for each of these roles at User Role Access. NOTE The superuser created during Avaya Video Conferencing Manager installation can edit and delete all user accounts, including administrators. Read more at User Authentication.
Avaya Video Conferencing Manager Deployment Guide 3. Click Import Selected or click Import all to import all users that appear in the dialog box. NOTE If you are using Active Directory for user authentication, you must change user passwords outside of Avaya Video Conferencing Manager. Adding Users from ADAM If you chose ADAM for user authentication when you installed Avaya Video Conferencing Manager, you can add new users as follows: 1. In Actions, choose Add new user, and then click Submit. 2.
Avaya Video Conferencing Manager Deployment Guide Section 3: Scheduling Events Click on the navigation bar to access the Events page, where you can schedule calls and other device events in the Actions list.
Avaya Video Conferencing Manager Deployment Guide Scheduling Conferences Schedule and manage conferences in Avaya Video Conferencing Manager or from a third party scheduler: • Scheduling a Conference in Avaya Video Conferencing Manager • Scheduling Conferences in Microsoft Outlook • Scheduling Conferences in Google Calendar • Adding a Device to a Scheduled Conference • Modifying Scheduled Conferences • Using Cascading MCUs • Viewing a Call in Progress • On Demand Conferences in LifeSize Brid
Avaya Video Conferencing Manager Deployment Guide 4. Add participants to the call: a. Click Add Device to show a list of managed devices. b. Add a displayed device by clicking it and clicking the Add button or by double-clicking the device. You can select multiple devices with the Ctrl or Shift keys. If you add more than two devices, Avaya Video Conferencing Manager automatically selects the first multipoint-capable device added as the host.
Avaya Video Conferencing Manager Deployment Guide f. Change the following call settings for a device added to the schedule by clicking the device entry in Selected Devices and then : • Call Type (protocol) • Bandwidth (Auto or choose a bandwidth from the list) • Direction of the call (incoming or outgoing) • Gateway (if applicable) • Mute on connect • Do not disturb (if applicable) • LifeSize Bridge only: Reserved ports (Auto or choose a number from the list).
Avaya Video Conferencing Manager Deployment Guide Adding a Device to a Scheduled Conference 1. Click to access the Events page. 2. In the Display list, select All scheduled events or All scheduled calls. 3. Click the event entry, NOTE , and Edit Details. If the conference is recurrent, Edit Details appears as Edit Details - this occurrence or Edit Details - this series. 4. Click Add device. 5. Select a device from the list and click Add or double-click the device. 6. Close the Add device window. 7.
Avaya Video Conferencing Manager Deployment Guide Using Cascading MCUs Use cascading MCUs to connect calls between two groups of participants. Each groups' communication is channeled through one MCU, and the MCUs pass the bundled communication between each other, greatly reducing the bandwidth needed for the groups to communicate with each other. Consider the following example: Eight participants on a network in Japan want to conference with a group of seven participants on a network in Europe.
Avaya Video Conferencing Manager Deployment Guide Viewing a Call in Progress 1. From Avaya Video Conferencing Manager Dashboard, do one of the following: - Under Calls, click Currently in progress. - Click 2. Click a call, to access the Events page. In the Display list, select Calls in progress. , and Add or remove participants. Each participant in the call appears with a series of icons and, for LifeSize, LG, and Avaya video systems, a snapshot from its camera.
Avaya Video Conferencing Manager Deployment Guide Managing All On Demand Conferences 1. Click on the navigation bar to access the Devices page. 2. In Actions, select On demand conferences and then click Submit. 3. A list of all on demand conferences appears. 4. Use the following tools to manage on demand conferences: Adds a new on demand conference. From the Add new conference dialog box, click Show details to configure additional conference settings.
Avaya Video Conferencing Manager Deployment Guide Port Use The number of ports Avaya Video Conferencing Manager reserves for a call hosted by LifeSize Bridge depends on the scheduling method and the conference type. Port Use Third Party Scheduler through Email Avaya Video Conferencing Manager Events page Reserve number of ports; do not allow additional ports. Use the LifeSize Bridge email ID. Leave Conference ID blank or choose a conference ID that is not for an on demand conference.
Avaya Video Conferencing Manager Deployment Guide Scheduling Template Applications and Comparisons You can schedule the application of a template to a device, and make the template application recurrent. Alternatively, you can schedule comparisons of templates to the settings of a managed device or devices.
Avaya Video Conferencing Manager Deployment Guide Scheduling a Device Software Upgrade To schedule the application of one or more software upgrade packages to your devices, follow these steps: 1. Click to access the Events page. 2. In Actions, choose Schedule Upgrade. NOTE You can also schedule an upgrade from the Devices page. Refer to Device Management Overview. 3. Enter a name for the upgrade, the start and end time for the upgrade, and identify the device or devices you want to upgrade.
Avaya Video Conferencing Manager Deployment Guide Scheduling Offline Time for a Device You can take a managed device (excluding gatekeepers and gateways) offline for a specified period of time so that Avaya Video Conferencing Manager users (and those using an integrated third party scheduler) cannot use the device in any scheduled events or manage the device in Avaya Video Conferencing Manager during that time period.
Avaya Video Conferencing Manager Deployment Guide Scheduling Conferences in Microsoft Outlook If you integrated Microsoft Exchange Server, Microsoft Outlook users in your organization can use a Microsoft Outlook meeting request to schedule conferences. Meetings scheduled in Microsoft Outlook with managed audio or video systems appear as scheduled calls in Avaya Video Conferencing Manager on the Events page.
Avaya Video Conferencing Manager Deployment Guide Scheduling a Conference 1. Create a meeting request in Microsoft Outlook. 2. Add invitees to the request, including the mailboxes for the audio or video systems as required attendees. NOTE Depending on how your administrator configured Avaya Video Conferencing Manager, you may need to add the video or voice devices as separate invitees or just the conference rooms in which the devices reside. Read more at Task 4: Choose a deployment option.
Avaya Video Conferencing Manager Deployment Guide Updating a Meeting Request Observe the following rules if you need to update a meeting request: • Webmail for Microsoft Outlook 2003. Do not delete all devices from a meeting originally scheduled through Microsoft Outlook. Doing so does not delete the scheduled call in Avaya Video Conferencing Manager. Cancel the meeting instead of deleting all the participating devices if your intent is to cancel the meeting. • Microsoft Outlook 2007 and 2010.
Avaya Video Conferencing Manager Deployment Guide Avaya recommends that you use this feature in a test environment before deploying it in your organization. Enabling this feature allows a meeting invitee to add an external device to Avaya Video Conferencing Manager’s database without having a user account in Avaya Video Conferencing Manager. Avaya Video Conferencing Manager does not check the validity of the IP address of an external device that is added to a call through this mechanism.
Avaya Video Conferencing Manager Deployment Guide Avaya Video Conferencing Manager returns an error or ignores the reply in these scenarios: • The syntax is incorrect. The sender must reply to the original confirmation (not to the error email) with the proper syntax. • The call is in progress. • The user does not have permission to execute the command.
Avaya Video Conferencing Manager Deployment Guide Scheduling a Conference 1. Log in to your Google Apps Calendar account. 2. Create a new event and edit its details, or open an existing event. 3. Click the Check guest and resource availability link. Video communications devices or the conference rooms that are associated with them appear as resources in a list below the Where section of the page.
Avaya Video Conferencing Manager Deployment Guide Modifying an Event in Google Apps Calendar If you make any of the following modifications to an event in Google Apps Calendar, Avaya Video Conferencing Manager updates the event on the Events page in Avaya Video Conferencing Manager provided the resources invited to the event are free for the proposed time: • Add or remove a participant or resource. CAUTION Do not add or remove a resource using the links below Guests in an event.
Avaya Video Conferencing Manager Deployment Guide Section 4: Generating Reports Avaya Video Conferencing Manager provides the following options for generating reports: Periodic Shows data between specified dates. You can specify a range of dates, or choose a particular day, week, month, or year. Periodic reports include: • Call statistics show the distribution of calls for the specified duration. • Maximum port utilization shows the number of ports used by LifeSize Bridge for the specified duration.
Avaya Video Conferencing Manager Deployment Guide Follow these steps to view reports: 1. Click on the navigation bar to access the Reports page. 2. Use the hierarchy listing on the left to expand the view. 3. Click the report you want to view. 4. Set the report options and click OK. NOTE Select the Subscribe details option to set a generation time and the frequency at which the reports are sent to your email. You must have an email address associated with your user account. 5.
Avaya Video Conferencing Manager Deployment Guide Viewing System Audits The System Audit page shows actions performed in Avaya Video Conferencing Manager: • by a selected user • automatically by the Avaya Video Conferencing Manager server during a server session or by a logged in user during a server session • on a managed device NOTE Actions performed on managed LifeSize Desktop installations are viewable in the Operation history window on the LifeSize Desktop page.
Avaya Video Conferencing Manager Deployment Guide Section 5: Administering Avaya Video Conferencing Manager Avaya Video Conferencing Manager Administrator is a web-based tool for administrators. Click navigation bar to access the tool. on the Application Settings Configure settings for location, device discovery, system logs, device polling frequency, time-out interval for automatic logout, and HTTP proxy settings. Read more at Application Settings.
Avaya Video Conferencing Manager Deployment Guide Application Settings Click Application Settings to modify the following Avaya Video Conferencing Manager configuration settings. Click Save for your changes to take effect. Setting Description Location Settings Configures the country, state, and IP address for the Avaya Video Conferencing Manager server.
Avaya Video Conferencing Manager Deployment Guide Database Management Click Database Management to back up the PostgreSQL database and associated files. The current Database Edition appears at the top of the page. Backing up the Avaya Video Conferencing Manager Database 1. Click Back up Database to create a PostgreSQL database backup. A file download dialog box shows the date-stamped backup file. 2. Click Save. Restoring the Avaya Video Conferencing Manager Database from a Backup 1.
Avaya Video Conferencing Manager Deployment Guide Conference Settings Click Conference Settings to modify the following configuration settings for calls and conferences. Click Save for your changes to take effect. Setting Description Monitor call statistics Select this checkbox to compile statistics for managed calls. Show snapshots with call details Select this checkbox to show a snapshot from each participant in a call when viewing a call in progress from the Events page.
Avaya Video Conferencing Manager Deployment Guide Conference Alert Threshold Settings Click Conference Threshold Settings to modify the following alert threshold settings for audio and video in calls. When Avaya Video Conferencing Manager detects figures above these thresholds, it sends an alert to the email addresses listed as recipients on the Email Settings page. Setting Audio Video Value Transmit Jitter Enter a value between 1 and 1000. The default is 40.
Avaya Video Conferencing Manager Deployment Guide Diagnostics Click Diagnostics to view version information, port status, and the status of services used by the application. To start or stop services listed under Service Name, access the machine on which Avaya Video Conferencing Manager is installed and open Windows Services. Port Status lists the status of ports required by the application. When the Avaya Video Conferencing Manager service is stopped, none of these ports should be in use.
Avaya Video Conferencing Manager Deployment Guide LifeSize Bridge Settings Use Avaya Video Conferencing Manager Administrator to associate an email address with extra ports for conferences hosted by LifeSize Bridge and scheduled through Microsoft Exchange. Including the email address as an attendee in a scheduled conference instructs Avaya Video Conferencing Manager to reserve extra ports on LifeSize Bridge for that conference. Configure overbooking by setting Overbooking email and Overbooking number.
Avaya Video Conferencing Manager Deployment Guide 5. Custom roles created in Avaya Video Conferencing Manager Administrator are not automatically authorized to perform tasks on devices. To assign tasks that can be performed on devices to a custom role, refer to Managing Device Permissions Groups for Custom Roles. Modifying a Role 1. In Select Role, click the custom role you wish to modify. You cannot modify or delete the Administrator, Engineer, or Operator roles. 2.
Avaya Video Conferencing Manager Deployment Guide Microsoft Exchange Server Settings If you chose Active Directory for user authentication when you installed Avaya Video Conferencing Manager, you can modify the following Microsoft Exchange Server settings from the Mail Integration Settings page: Setting Description Enable Mail integration Enable this feature and select the version of Microsoft Exchange Server used in the integration. Require HTTPS Access Select this checkbox to require secure HTTP.
Avaya Video Conferencing Manager Deployment Guide NOTE The email identifiers Exchange - Schedule created successfully message to organizer (1) and Exchange - Schedule created successfully - message to Invitees (1) are sent only when the Enable participants to select a preferred method of participation checkbox is selected. Refer to Specifying a Preferred Method of Participation.
Avaya Video Conferencing Manager Deployment Guide Section 6: Reference User Role Access The following tables describe the tasks that the administrator, engineer, and operator user roles are authorized to perform in Avaya Video Conferencing Manager. Tasks can be performed either on a page or on a device. Tables that identify page-level tasks include the word Page in the table title. These tasks appear in the Role Management Settings page in Avaya Video Conferencing Manager Administrator.
Avaya Video Conferencing Manager Deployment Guide Devices Page Task Administrator Engineer Operator View list of devices Yes Yes Yes Discover devices Yes Yes No Manage devices Yes Yes No Delete device Yes Yes No Scan network Yes Yes No Add external device Yes Yes No Export view as PDF Yes Yes No Manage device groups Yes Yes No Manage permissions on devices Yes No No Infrastructure management Yes No No Task Administrator Engineer Operator View list of events
Avaya Video Conferencing Manager Deployment Guide Task Administrator Engineer Operator Delete template events Yes No No Edit template events Yes No No Task Administrator Engineer Operator View reports Yes Yes Yes Export reports as PDF Yes Yes No Subscribe to reports Yes Yes No Task Administrator Engineer Operator View templates Yes No No Apply template Yes No No Edit template Yes No No Compare template Yes No No Delete template Yes No No Create template
Avaya Video Conferencing Manager Deployment Guide Password Page Task Administrator Engineer Operator View password details Yes No No Edit SNMP v1 or SNMP v2 Yes No No Add SNMP v3 user Yes No No Modify SNMP v3 user Yes No No Delete SNMP v3 user Yes No No Add for other protocols Yes No No User Management Page Task Administrator Engineer Operator View list of users Yes Yes Yes Modify self details Yes Yes Yes (ADAM installations only) (ADAM installations only) No No
Avaya Video Conferencing Manager Deployment Guide LifeSize Desktop Page Task Administrator Engineer Operator View details Yes Yes Yes Manage LifeSize Desktop Yes Yes No Unmanage Yes Yes No Delete LifeSize Desktop Yes Yes No Change password Yes Yes No Create template from the device Yes Yes No Apply template Yes Yes No View operation history Yes Yes No Deactivate license Yes Yes No Activate license Yes Yes No Manage groups Yes Yes No LifeSize Desktop provision
Avaya Video Conferencing Manager Deployment Guide Task Administrator Engineer Operator Reboot device Yes Yes No Take device offline Yes Yes No Register with mailbox Yes Yes No Set the MCU affinity Yes Yes No Register with gatekeeper Yes Yes No Update the license key Yes Yes No Send message Yes Yes No View snapshots Yes Yes No Apply settings Yes Yes No Create template Yes Yes No Refresh device Yes Yes No View calendar Yes Yes No Recorder affinity Yes Yes
Avaya Video Conferencing Manager Deployment Guide Alarms by Category conference Alarm ID Description Default Status Default Severity ID_ABNORMAL_CALL_TERMINATION Abnormal termination of the conference. ON HIGH ID_ADHOC_CONFERENCE_AT_RISK Adhoc conference $1$ with meeting ID $2$ is at risk. Minimum required ports : $3$ ON MEDIUM ID_ADHOC_LIVE_CONFERENCE_AT_RISK Adhoc Live conference $1$ with meeting ID $2$ is at risk.
Avaya Video Conferencing Manager Deployment Guide Alarm ID Description Default Status Default Severity ID_FAILED_UPDATE_CONF_STATUS_TO_TERMINATED Failed to update the status of the conference $1$ to terminated. ON MEDIUM ID_INVALID_RECORDING_PIN Conference $2$ could not be recorded. ON HIGH ID_NO_FREE_SLOTS_IN_RECORDER Conference $2$ could not be recorded. ON HIGH ID_PERIODIC_CDR_FAILURE Failed to fetch CDR. ON MEDIUM ID_RECORDER_DOWN Conference $2$ could not be recorded.
Avaya Video Conferencing Manager Deployment Guide Alarm ID Description Default Status Default Severity ID_TS_TUNNEL_DOWN Tunnel is down for Transit Server $1$ ON MEDIUM ID_PROVISION_FAILED Provisioning failed for $1$ ON MEDIUM ID_TS_CALL_REACHING_MAXCAPACITY Approaching maximum call capacity for Transit Server $1$ ON MEDIUM ID_SYSTEM_HEAT_STATUS_OVERHEATED System is overheated. ON HIGH ID_SYSTEM_HEAT_STATUS_WARNING System heat status is abnormal.
Avaya Video Conferencing Manager Deployment Guide Alarm ID Description Default Status Default Severity ID_UPDATE_PWD_ON_DEV_FAILED Failed to update the password on the device. ON MEDIUM ID_USER_FAILED_TO_LOGIN User $1$ failed to log in. ON MEDIUM ID_USER_FAILED_TO_LOGIN_LDAP_ERROR User $1$ failed to log in, LDAP server error. ON MEDIUM Alarm ID Description Default Status Default Severity ID_POLYCOM_AUTH_FAILURE Authentication failure. ON MEDIUM ID_POLYCOM_BATTERY_LOW Low battery.
Avaya Video Conferencing Manager Deployment Guide Tandberg Alarm ID Description Default Status Default Severity ID_TANDBERG_GENERAL_ERR callLastError has been set with a new message, indicating a codec problem. Check SNMP MIB for more info. ON MEDIUM ID_TANDBERG_IP_AUTH_FAIL IP authentication failure. ON MEDIUM ID_TANDBERG_LOW_BATTERY Low battery. ON MEDIUM ID_TANDBERG_LOW_SPEEDING Down speeding.
Avaya Video Conferencing Manager Deployment Guide Section 7: Troubleshooting If your Avaya Video Conferencing Manager installation or upgrade fails, or you cannot access the user interface after performing an installation or upgrade, use the information in this section to resolve the issue. For all other issues, or if the issue persists, contact Technical Services for assistance.
Avaya Video Conferencing Manager Deployment Guide Installation Errors The Avaya Video Conferencing Manager installer returns an error message and quits if any of the following conditions exist: • An incompatible version of OpenSSL exists. Read more at OpenSSL version. • Data folders from a previous, removed PostgreSQL installation exist and the Avaya Video Conferencing Manager installer cannot delete them. Delete the folders and then run the Avaya Video Conferencing Manager installer.
Avaya Video Conferencing Manager Deployment Guide Login Issues If the Avaya Video Conferencing Manager launch page does not appear when you attempt to access the user interface, do the following on the computer on which Avaya Video Conferencing Manager is installed: Access Windows Services and ensure that the IIS Admin service is started. If you installed Avaya Video Conferencing Manager by upgrading from a previous version, reset the IIS service: Start->Run and enter iisreset.
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License types Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User.
