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Avanti3025_cov.book Page 2 Tuesday, August 3, 1999 8:12 AM 79-610-0010/A, Issue 1 Avanti 3025 set User guide Telrad Telecommunications Inc.
Avanti3025_cov.book Page 3 Tuesday, August 3, 1999 8:12 AM NOTICE This publication refers to Telrad's Avanti 3025 Station connected to Telrad's DIGITAL KEY BX system, Release SB7, Telrad's DIGITAL 400 system, Release DB7, or Telrad’s DIGITAL 1000 system, Release LB7, as of July, 1999. Telrad reserves the right to modify the equipment and the software described herein without prior notice.
Printed in Israel Avanti3025_cov.
Avanti3025_cov.book Page iii Tuesday, August 3, 1999 8:12 AM CONTENTS ABOUT YOUR AVANTI TELEPHONE ................................................ 1 TELEPHONE SET BUTTONS ............................................................ 1 DISTINCTIVE RINGING ................................................................... 10 MUTE ................................................................................................ 11 HOT DIALPAD .....................................................................
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Avanti3025_cov.book Page 1 Tuesday, August 3, 1999 8:12 AM ABOUT YOUR AVANTI TELEPHONE The Avanti 3025 set is equipped with onhook dialing, full speakerphone, and hot dialpad capability which enables you to make a call or operate any feature by pressing the dialpad buttons. You may receive and disconnect calls, program features and perform all operations without lifting the handset. You may lift the handset or switch between handsfree and handset operation at any time.
Avanti3025_cov.book Page 2 Tuesday, August 3, 1999 8:12 AM NOTE In this guide, fixed feature buttons and programmable buttons appear in bold type, in capital letters within square brackets, e.g., [HOLD]. Softkeys appear in bold and italicized type, in capital letters within curly brackets, e.g. {HOLD}. User-programmable buttons appear in capital letters, e.g., SPEED DIAL. The programmable buttons have dual-color light indicators.
Avanti3025_cov.book Page 3 Tuesday, August 3, 1999 8:12 AM of the trunk or extension. They are activated by pressing the appropriate softkey on the right hand side of the display, or by pressing the ENTER key when the cursor is on the icon.
Avanti3025_cov.book Page 4 Tuesday, August 3, 1999 8:12 AM Icon When you see it Background music You are listening to background music. Appears on the second line. DND Your set is in Do Not Disturb mode. Appears on the second line. Alarm The alarm is set to ring on your set. Appears on the second line. Recall/Trunk queue Your set is ringing for a call that you left on hold or for a previously busy outside line that you requested.
Avanti3025_cov.book Page 5 Tuesday, August 3, 1999 8:12 AM Icon Meaning When you see it Next page When programming any feature that uses more than one page of your display (Message, DND message), press to scroll to the next page. Time Appears on the bottom line, after pressing . Press to program the time alarm. Pause Appears on the bottom line. Pressing this button while dialing on an external line inserts a pause in a dialing sequence.
Avanti3025_cov.book Page 6 Tuesday, August 3, 1999 8:12 AM [PICK UP] Press this button to pick up calls. [TRANSFER/CONFERENCE] Press this button to transfer calls and when establishing and exiting conference calls. NOTE The [TRANSFER/CONFERENCE] button is referred to as [TRANSFER] or [CONFERENCE], depending on the operation being described. [SPEED DIAL/PROGRAM] This button is used for speed dialing and for programming various features.
Avanti3025_cov.book Page 7 Tuesday, August 3, 1999 8:12 AM Programmable buttons The following buttons on your set have already been programmed to perform specific functions. The System Administrator can program these buttons to perform other functions. If the function of certain buttons does not match those appearing in the figure at the beginning of this guide, consult your System Administrator.
Avanti3025_cov.book Page 8 Tuesday, August 3, 1999 8:12 AM DN buttons DN buttons are buttons associated with specific Directory Numbers. The first DN button is your Primary DN button, which has the same number as your extension. The Primary DN button is used for making and receiving most of your calls. Whenever you pick up the handset, your Primary DN button, or - if it is not available - another DN button lights green.
Avanti3025_cov.book Page 9 Tuesday, August 3, 1999 8:12 AM DN buttons may be programmed in three different modes: • ringing mode - the telephone rings and the DN button flashes green when a call is received. • flashing mode - the DN button flashes green when a call is received, but there is no ringing. • delayed ringing mode - a call rings first at another set or group of sets, for a programmed length of time, before beginning to ring at your set.
Avanti3025_cov.book Page 10 Tuesday, August 3, 1999 8:12 AM DISTINCTIVE RINGING To change the ring for your telephone set 1. Press [*] and [#] simultaneously. 2. Press one of the dialpad buttons ([1]-[9]). When you hear the ring that you want: 3. Press {Save}. 4. Lift and replace the handset. Your telephone set reinitializes and all telephone rings (internal, external, recall, etc.) sound with the distinctive ring selected.
Avanti3025_cov.book Page 11 Tuesday, August 3, 1999 8:12 AM MUTE If you want to talk to someone in your office during a call without the connected party hearing, you can disable the handset or telephone set microphone. To enable or disable the microphone (MUTE) • Press [MUTE] during a conversation. To enable or disable the handset microphone (HANDSET MUTE) During a handset call: • Press the HS MUTE button (if programmed).
Avanti3025_cov.book Page 12 Tuesday, August 3, 1999 8:12 AM HOT DIALPAD The hot dialpad enables you to dial and activate features without lifting the handset or pressing [SPKR] first. NOTE The instructions in this guide assume that you have hot dialpad capability.
Avanti3025_cov.book Page 13 Tuesday, August 3, 1999 8:12 AM INTERNAL CALLS To place a non-ringing call • Dial the extension number. To place a ringing call 1. Dial the Tone code [1]. 2. Dial the extension number. If the extension you called is busy (CALL BACK) When you dial an extension and hear busy tone, you can activate the Callback feature: 1. Press {CALL BACK}. 2. Hang up. When the called extension becomes available, your telephone rings. Then: 3. Press [SPKR] or lift the handset.
Avanti3025_cov.book Page 14 Tuesday, August 3, 1999 8:12 AM PAGE CALLS You can make announcements through an external page unit, or through the speakers of all telephone sets in a page zone. 1. Lift the handset. 2. Press [FEATURE]. 3. Dial the PAGE zone access code ([4][1] - [4][8]). After the double tone burst: 4. Make your announcement. To speak directly with a page initiator (MEET ME PAGE) You can call a page initiator during a page call: 1. Lift the handset. 2. Press [FEATURE]. 3.
Avanti3025_cov.book Page 15 Tuesday, August 3, 1999 8:12 AM ANSWERING CALLS When you receive a call, an indicator flashes green on a telephone set that is programmed with DN buttons. For internal calls the top line of the display shows the name of the caller and their extension number. For external calls, the display shows the trunk name and number. A softkey also appears for the incoming call, indicating to which DN the call is allocated, or which outside line it is on.
Avanti3025_cov.book Page 16 Tuesday, August 3, 1999 8:12 AM To answer an intercom call To answer an intercom call coming through your telephone speaker: • Talk through the microphone If you prefer, you may lift the handset instead. To answer a second call 1. Press [HOLD]. The first call is put on hold. The indicator for the DN flashes green. The hold icon appears, next to the number of the line that is on hold.
Avanti3025_cov.book Page 17 Tuesday, August 3, 1999 8:12 AM OUTSIDE CALLS Outside calls may be placed by accessing an outside line (or outside line group) or by using the Least Cost Routing (LCR) feature. When the instructions tell you to access an outside line, you may: • Press an outside line or outside line group button. • Dial an outside line code or outside line group code. • Dial the LCR code (usually [9]). • Press the LCR button.
Avanti3025_cov.book Page 18 Tuesday, August 3, 1999 8:12 AM AUTOMATIC REDIAL If you dial an outside number and hear busy tone, you can have the system dial the number several times, at defined intervals. When you hear busy tone • Press an [ARD] button. When the called party answers: • Press [SPKR] or lift the handset. If the dialed number rings, or if the system makes the maximum number of dialing attempts, the Automatic redial is deactivated.
Avanti3025_cov.book Page 19 Tuesday, August 3, 1999 8:12 AM CIRCUMVENT EXTENSION RESTRICTIONS (TRAVELING CLASS OF SERVICE) You can dial an outside number from a toll-restricted telephone by temporarily assigning it your own extension's Class of Service (COS) or a system-wide (Global) COS accessible only to privileged users. 1. Press [TC] (if defined) or dial the Travel COS (Class of Service) access code. The display shows ENTER NO: 2.
Avanti3025_cov.book Page 20 Tuesday, August 3, 1999 8:12 AM HOLD There are two types of hold: • Exclusive hold: the call can be retrieved only from your extension. • Inclusive hold: the call can also be retrieved by other sets with a button for that DN. You cannot transfer a call that is on hold. When you place a call on hold, you automatically receive dial tone and can make a page call or dial to another extension. If you do not receive dial tone this means no DN is available.
Avanti3025_cov.book Page 21 Tuesday, August 3, 1999 8:12 AM TRANSFERRING CALLS You can transfer a call to another extension: 1. Press [TRANSFER]. The transfer icon appears next to the trunk number. 2. Dial the extension number. 3. Announce the call when the other party answers and then hang-up. To retrieve a transferred call If you have not yet hung up and the other party has not yet answered the transferred call, you may retrieve the transferred call: • Press .
Avanti3025_cov.book Page 22 Tuesday, August 3, 1999 8:12 AM CONFERENCE CALLS A total of eight parties, any of which may be on outside lines, can participate in a conference. To establish a conference 1. Make the first call. 2. Press {CONFERENCE}. 3. Make the next call. After the call is answered: 4. Press {JOIN} to complete the three-way conference. While in a conference, the display shows SPLT, the line, and the name or number of the parties to the conference. To add another party to the conference 1.
Avanti3025_cov.book Page 23 Tuesday, August 3, 1999 8:12 AM PICKUP You can answer a call that is ringing or on hold at another extension, without leaving your desk. To pick up a call at another extension 1. Press [PICK UP]. 2. Dial the number of the extension at which the call is ringing or on hold. To pick up a call ringing in your pickup group • Press a MEMORY button programmed with GROUP PICK UP. or 1. Press [PICK UP]. 2. Press {ALL}.
Avanti3025_cov.book Page 24 Tuesday, August 3, 1999 8:12 AM MESSAGES If after dialing an extension, there is no answer or you hear busy tone, you can send a basic message or a message from a defined list, which appears on the display. When you send a basic message, display telephones show "CALL" followed by your extension name or number (e.g. "CALL STEVE"). When you send a defined message, display telephones show the text of the message, followed by your extension name or number e.g. ("GONE OUT STEVE").
Avanti3025_cov.book Page 25 Tuesday, August 3, 1999 8:12 AM To select a message • Press the softkey adjacent to the desired message. If the message includes asterisks (*), you may edit the message using the dialpad. Enter digits on the dialpad; they appear on the screen in place of the asterisks. To send the message to the called extension • Press {SEND MSG}. To cancel the message process You may cancel the message process at any time: • Press [FLASH].
Avanti3025_cov.book Page 26 Tuesday, August 3, 1999 8:12 AM DO NOT DISTURB (DND) If you do not want calls to ring at your telephone, temporarily, you can activate the DND feature. NOTE If your telephone set is not programmed with DN buttons, the DND indication is slightly different. If the [DND] button flashes red, this indicates that your set is programmed for Call forward. You can deactivate Call forward by pressing the flashing [DND] button. To place your telephone in do not disturb mode • Press [DND].
Avanti3025_cov.book Page 27 Tuesday, August 3, 1999 8:12 AM DND MESSAGES You can select a defined message that appears on the display of telephones that call your extension, while it is in DND mode. You can also ask the System Administrator to program additional messages. To program a DND message 1. Press . 2. Press {DND MSG}. The first five of the available messages are displayed (see the DND Messages table, at the end of this guide for a complete list of available messages).
Avanti3025_cov.book Page 28 Tuesday, August 3, 1999 8:12 AM FORWARDING CALLS You can program your telephone set to forward your calls to another extension. To program call forwarding 1. If your set does not have DN buttons, skip to step 2. If you want to program forwarding for a specific DN, first press the desired DN button. If more than one set with a button for the same DN is authorized to forward calls for that DN, the last programming performed overrides the previous. 2. Press {CALL FWD}.
Avanti3025_cov.book Page 29 Tuesday, August 3, 1999 8:12 AM NOTE Instead of dialing the extension number, you may press a MEMORY button programmed with an extension number (for internal calls only) - or press a SPEED DIAL button (or press [SPD/PROG] and a SPEED DIAL memory bin number) for internal or external calls, as determined by the contents of the memory. Calls are forwarded to the contents of the MEMORY button or SPEED DIAL bin.
Avanti3025_cov.book Page 30 Tuesday, August 3, 1999 8:12 AM ABBREVIATED DIALING This section describes several ways of abbreviating dialing. Save/Repeat and Redial are described in Outside Calls, above. SPEED DIAL Speed dial shortens the procedure of dialing outside numbers by using speed dial buttons and speed dial memories (called “bins”). To speed dial an outside number • Press the appropriate SPEED DIAL button, or Press [SPEED DIAL] and dial the desired speed dial bin code (three digits).
Avanti3025_cov.book Page 31 Tuesday, August 3, 1999 8:12 AM MEMORY BUTTONS MEMORY buttons are used for one-press dialing of extensions and feature codes. To dial with a MEMORY button • Press the programmed button. To program a MEMORY button 1. Press . 2. Press the MEMORY button to be programmed. 3. Dial the desired extension number (up to four digits) or Press [FEATURE] and then dial the desired feature code. See the Feature Codes table at the end of this guide. 4. Press .
Avanti3025_cov.book Page 32 Tuesday, August 3, 1999 8:12 AM General key functions Use the [LO HI] button to scroll through the menu of lists and through the entries in the Phone Book lists. Press [FEATURE] to return to the previous display. Press to exit from the Phone Book feature. Press [HOLD] to save your programming and remain in the Phone Book feature. Press {SAVE&EXIT} to save your programming and exit from the Phone Book feature.
Avanti3025_cov.book Page 33 Tuesday, August 3, 1999 8:12 AM You can then press {DIAL} to dial the number, {UPDATE} to change the name or number for the entry, or {REMOVE} to remove the entry from the Phone Book. To program your private Phone Book list For each entry in your private Phone Book list, you enter both a name and a telephone number. 1. 2. 3. 4. 5. 6. 7. 8. Press , when the telephone is idle. Press {PRIVATE}. Press {ADD NEW}. Enter the characters in the name (up to 16) by using the dialpad.
Avanti3025_cov.book Page 34 Tuesday, August 3, 1999 8:12 AM 5. Press {SAVE&EXIT} to save the change and exit the Phone Book menu, or press {NUMBER} if you want to change the number. 6. Enter the correct number. 7. Press {SAVE&EXIT}.
Avanti3025_cov.book Page 35 Tuesday, August 3, 1999 8:12 AM As shown in the above table, you press the dialpad button once for the first letter appearing on it, twice for the second letter appearing on it, and three times for the third letter appearing on it. With each press of the button, the corresponding character appears on the display.
Avanti3025_cov.book Page 36 Tuesday, August 3, 1999 8:12 AM ALARM Your telephone can sound an alarm ring at a programmed time. To program an alarm time 1. Press . 2. Press the time icon . 3. Dial the four-digit alarm time (HH:MM) using the 24 hour format (e.g. 1530 for 3:30 pm). 4. Hang up. The alarm icon appears on the second line. To cancel the alarm setting Before the alarm rings: 1. Press {CANCEL}. 2. Press {TIME ALARM}. To stop the alarm ring • Lift and replace the handset.
Avanti3025_cov.book Page 37 Tuesday, August 3, 1999 8:12 AM TELEPHONE LOCK You can prevent people from making outside calls from your telephone. To lock your telephone 1. Dial the LOCK code. The display shows ENTER CODE: 2. Dial your Executive Credit Code (see your System Administrator). 3. Hang up. The telephone lock dialing restrictions are in effect. The [LOCK] button, if defined, lights. To unlock your telephone • Repeat the above procedure.
Avanti3025_cov.book Page 38 Tuesday, August 3, 1999 8:12 AM DOOR UNIT Your system may have a door unit equipped with an intercom and electric door latch. When a visitor presses the doorbell, up to four system extensions ring. When the door bell rings If your telephone is ringing: • Press [SPKR] or lift the handset. If another extension is ringing: • Dial the PAGE zone code associated with the door unit, or Press the flashing [DOOR] button, if defined. You can now speak with the person at the door.
Avanti3025_cov.book Page 39 Tuesday, August 3, 1999 8:12 AM NOTE PAD You can save a number of up to 16 digits during a call. 1. Press . 2. Press {SPEED DIAL}. 3. Dial an available speed dial memory code (three digits) or press an available SPEED DIAL button. 4. Enter up to 16 digits. 5. Press . To dial the number saved, dial the Speed Dial memory code, or press the Speed Dial button you used to save the number (see ABBREVIATED DIALING).
Avanti3025_cov.book Page 40 Tuesday, August 3, 1999 8:12 AM ADVANCED FEATURES This section lists some advanced features which you can activate from your telephone. Details concerning the operation of these features can be found in the DIGITAL Systems Operating Instructions manual.
Avanti3025_cov.book Page 41 Tuesday, August 3, 1999 8:12 AM FEATURE CODES Features can be activated by pressing the [FEATURE] button and then dialing a feature access code. The default feature codes (see next page) reflect the feature initials, using the letters on the dialpad buttons. For example: To access Barge In • Press [FEATURE] followed by the dialpad buttons corresponding to the letters BI (Barge In). That is, FEATURE 2 4 ABC GHI The feature codes in your system may have been changed.
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Avanti3025_cov.book Page 45 Tuesday, August 3, 1999 8:12 AM System messages Message number Default message 01 CALL_ (Basic message) 02 CALL * * * * * (1) 03 CALL HOME 04 CALL ME 05 GONE OUT 06 READ MAIL 07 VOICE MAIL 08 CALL BOSS 09 TAKE MSGS 10 GONE HOME 11 JOB DONE 12 IN TROUBLE 13 CLIENT 14 BRING WORK 15 ANY NEWS? 16 REPORT DUE 17 COME HERE 18 MEET.
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