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UserGuide.book Page 3 Thursday, August 5, 1999 3:40 PM 76-110-0500/0, Issue 1 Avanti 3025 telephone set User guide Telrad Telecommunications Inc.
UserGuide.book Page 4 Thursday, August 5, 1999 3:40 PM Printed in Israel 76-110-0500/0, Issue 1 Telrad Telecommunications Inc.
UserGuide.book Page iii Thursday, August 5, 1999 3:40 PM NOTICE This publication refers to Telrad Integrated Multi Application Generator (ImaGEN), Release 7.0, connected to Telrad DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 exchanges, Release SB7/DB7/LB7, as of July 1999. Telrad reserves the right to modify the equipment and software described herein without prior notice. However, changes made to the equipment or software described herein do not necessarily render this publication invalid.
UserGuide.book Page iii Thursday, August 5, 1999 3:40 PM CONTENTS WHAT IS IMAGEN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 BASIC CONCEPTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 WHAT IS A MAILBOX? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 SOFTKEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 ICONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
UserGuide.book Page iv Thursday, August 5, 1999 3:40 PM REVIEWING CID CALLS FOR ANOTHER EXTENSION . . . . . . . . . 48 INDEXING YOUR MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 FORWARDING YOUR MESSAGES TO ANOTHER LOCATION . . . 52 PROGRAMMING FOLLOW-ME NUMBERS . . . . . . . . . . . . . . . . . . 53 ANSWERING A FOLLOW-ME CALL . . . . . . . . . . . . . . . . . . . . . . . . 55 RECORDING CONVERSATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . 57 SCREENING INCOMING CALLS . . .
UserGuide.book Page 1 Thursday, August 5, 1999 3:40 PM WHAT IS IMAGEN? IMAGEN is a multiple application generator that incorporates an electronic voice mail system, providing you with an easy, fast and dependable way to communicate with people inside and outside your organization.
UserGuide.book Page 2 Thursday, August 5, 1999 3:40 PM BASIC CONCEPTS WHAT IS A MAILBOX? Every internal IMAGEN user is assigned a mailbox for their own personal use. This is where the recorded messages you receive are stored. Each mailbox has a unique number (up to six digits). Your mailbox number is usually the same as your extension number.
UserGuide.book Page 3 Thursday, August 5, 1999 3:40 PM For example, when recording a message you can add additional recording time by: • • • pressing the {ADD TIME} softkey, or dialing [4] on the dialpad, or pressing the add time icon . For some functions there is no softkey or icon, but only a number on the dialpad. For your convenience both the softkey (if available) and the digit for performing a certain function appear in the menus in this manual.
UserGuide.book Page 4 Thursday, August 5, 1999 3:40 PM Icon Meaning End of message/End of record. Press to indicate you have finished recording a message or a conversation. Playback. Play a message. Save the message. Record. Used to: Leave a message, Record a greeting or your name, Modify a previously recorded message, or Record a conversation. Undelete. Restore a message you have deleted. Visual list/Distribution list.
UserGuide.book Page 5 Thursday, August 5, 1999 3:40 PM ference between pressing the {LEAVE MSG} softkey and dialing [2] on the dialpad. There are other menus that you only hear -- they may have no display, or only a partial display. In still other menus you see a full display, but hear only some of the options. You make a selection from a menu by pressing the appropriate key. You may then receive another, different list of options, depending upon your selection.
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UserGuide.book Page 7 Thursday, August 5, 1999 3:40 PM ACCESSING IMAGEN The IMAGEN External Main Menu (below) is played to external callers dialing in to the IMAGEN system. You can access this menu from outside the system by dialing the IMAGEN telephone number, given to you by the system administrator. You hear the following options: To call an extension Dial [1] and the extension no.
UserGuide.book Page 8 Thursday, August 5, 1999 3:40 PM If a caller from outside the system dials an extension that is busy or doesn't answer, IMAGEN responds with the following options: To wait for the extension Dial [1] To leave a message Dial [2] To reach the operator Dial [0] To return to the previous menu Dial [*] Your system may be programmed differently, and you may not have the option of waiting for the extension, or you may be prompted to leave a message immediately.
UserGuide.book Page 9 Thursday, August 5, 1999 3:40 PM GETTING STARTED WITH YOUR MAILBOX ENTERING YOUR MAILBOX You generally enter your mailbox from your own extension, using the IMAGEN access code that the system administrator has defined. However, you can also enter your mailbox from any standard tone dial telephone. For example, if you are at home and want to listen to the messages you received at the office, you can dial the IMAGEN telephone number and then enter your mailbox.
UserGuide.book Page 10 Thursday, August 5, 1999 3:40 PM 3. Enter your password; you receive the MAILBOX Menu.
UserGuide.book Page 11 Thursday, August 5, 1999 3:40 PM To enter your mailbox from a telephone outside the system 1. Dial the IMAGEN telephone number; you receive the external MAIN Menu. 2. Dial [#] and your mailbox number; you are asked to enter your password. 3. Enter your password; you receive the MAILBOX Menu. RECORDING YOUR NAME AND PERSONAL GREETINGS You personalize your mailbox by recording your name and your own personal greetings. To record your name: 1.
UserGuide.book Page 12 Thursday, August 5, 1999 3:40 PM 2. Press {YOUR NAME} or [3]; you receive the PERSONAL GREETINGS RECORD Menu. To playback the message {PLAY OLD} [1] To erase the existing message {ERASE OLD} [3] To record a new message {RECORD NEW} [5] {AMPLIFY} [6] To record a new message -with amplification 3. Press {RECORD NEW} or , and wait for the tone before saying your name.
UserGuide.book Page 13 Thursday, August 5, 1999 3:40 PM 5. Press {SAVE MSG} or , to save the recording of your name; you return to the PERSONAL GREETINGS Menu. NOTE If you exit the END OF RECORD Menu without pressing {SAVE MSG}, your recording will not be effective. To record your personal greetings You record your various personal greetings in the same way that you record your name.
UserGuide.book Page 14 Thursday, August 5, 1999 3:40 PM CHANGING YOUR PASSWORD You receive your initial password from the system administrator, but can change it at any time. You may also cancel your password. However, if you do so, anyone can enter your mailbox and listen to your messages. To change your password 1. Enter your mailbox (dial the IMAGEN access code and dial [#][#]). 2. Enter your current password; you receive the Mailbox Menu. 3.
UserGuide.book Page 15 Thursday, August 5, 1999 3:40 PM 4. Press {PASSWORD} or [5]; you are asked to enter your new password.Enter your new password (up to 12 digits) followed by [#]; or dial [#] to cancel your current password (see the NOTE below). You now have the following options: To confirm the new password {CONFIRM} [1] To cancel the new password {CANCEL} [2] To exit [*] 5.
UserGuide.book Page 16 Thursday, August 5, 1999 3:40 PM LEAVING MESSAGES LEAVING ORDINARY MESSAGES You can leave a message from inside or outside of your mailbox. To leave a message 1.
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UserGuide.book Page 18 Thursday, August 5, 1999 3:40 PM To review your recorded message {PLAYBACK} [1] To confirm and save this message in the system {SAVE MSG} [2] To erase this message [3] To add to this message {ADD TO MSG} [4] {RERECORD} [5] {SAVE OPTIO} [6] To erase this message and record a new one To confirm and save this message with options 5. Press {SAVE MSG} or [2]; your message is sent and you return to the MAIN Menu.
UserGuide.book Page 19 Thursday, August 5, 1999 3:40 PM LEAVING SPECIAL TYPES OF MESSAGES A message can be tagged with one or more of the following four attributes: 1. Urgent. A message tagged 'URGENT' will be heard before other non-tagged messages sent to the target mailbox, regardless of its chronological arrival. 2. Confidential. When you tag a message with the CONFIDENTIAL attribute, the system indicates that it saved the message as “confidential”.
UserGuide.book Page 20 Thursday, August 5, 1999 3:40 PM To tag a message with a special attribute 1. Dial [6] in the END OF RECORD Menu (see above), you receive the MESSAGE ATTRIBUTES Menu as follows: To designate a message as urgent {URGENT} [1] To designate a message as private {CONFIDENTL} [2] To tag a message as confirmed {CONFIRM} [3] To designate a message as future delivery {FUTUR DLVR} [4] 2. Select the attribute you desire for your message by dialing the corresponding number.
UserGuide.book Page 21 Thursday, August 5, 1999 3:40 PM 4. Dial 4 digits to enter the delivery time and dial [*]. When the selected date and time arrive, the message disappears from your mailbox and appears at the destination mailbox. MODIFYING THE DATE AND TIME OF A FUTURE DELIVERY MESSAGE After you have recorded a future delivery message, you have the option of modifying the date and the time at which the message will be sent. To modify the date or time 1. Enter your mailbox. 2.
UserGuide.book Page 22 Thursday, August 5, 1999 3:40 PM LEAVING A MESSAGE FOR A MAILBOX GROUP Your system administrator can designate a number of mailboxes as belonging to the same group, known as a mailbox group. Each group is assigned a number, from 10 to 89. This enables you to record a single message, and send it to all the mailboxes in a group with a single operation.
UserGuide.book Page 23 Thursday, August 5, 1999 3:40 PM 3. For a system defined mailbox group If you want to send a message to a mailbox group, enter the group number; you hear a message: This is mailbox group number ___ or This is . Please state your message clearly, then dial pound. For a specific group you define If you want to define a specific mailbox group for this message, dial pound; you hear a message: “Please enter mailbox number. For Dial By Name, dial pound.
UserGuide.book Page 24 Thursday, August 5, 1999 3:40 PM To review your recorded message {PLAYBACK} [1] {SAVE MSG} [2] To confirm and save this message in the system To erase this message To add to this message To erase this message and record a new one To confirm and save this message with options [3] {ADD TO MSG} [4] {RERECORD} [5] {SAVE OPTIO} [6] If you hang up without pressing any key, your message is sent and you exit IMAGEN.
UserGuide.book Page 25 Thursday, August 5, 1999 3:40 PM RECEIVING MESSAGES LISTENING TO YOUR MESSAGES If there are any messages waiting for you in your mailbox, the [MSG] button lights up; you hear a broken dial tone when you lift the handset; and the second line of your idle display tells you how many new and existing messages there are. The number in the upper right hand corner is the mailbox number. To listen to your messages 1.
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UserGuide.book Page 28 Thursday, August 5, 1999 3:40 PM The above menu enables you to change the volume or speed of the message you are listening to, or to repeat the message with its time tag. If you select [1] -- New Messages, either from the MAILBOX Menu or the MESSAGE TYPE SELECTION Menu, you are informed how many of these were tagged ‘Urgent’ by the sender. ‘Urgent’ messages are played first and are prefixed by an 'URGENT!' announcement.
UserGuide.book Page 29 Thursday, August 5, 1999 3:40 PM 2. Enter your current password; you receive the Mailbox Menu. 3.
UserGuide.book Page 30 Thursday, August 5, 1999 3:40 PM To activate the header option 1.
UserGuide.book Page 31 Thursday, August 5, 1999 3:40 PM To review your messages on the telephone display 1. From the MAILBOX Menu, press {VISUAL LST} or [9]; you receive the following message category listing: Mbox 20 John Smith NEW : 10 URGENT : 2 OLD : 11 FUTURE : 1 CERTIFY : 1 2. Press the softkey adjacent to the message category you wish to view; you receive a listing of the messages contained in the selected category.
UserGuide.book Page 32 Thursday, August 5, 1999 3:40 PM • • • The time that the message was sent appears in 24hour format. The sender or telephone extension of the person who sent the message appears next. If the message was left by an external caller, the telephone number of the external caller is displayed (if applicable to your system); otherwise, the tag ‘EXTERNAL’ appears. The duration of the message is displayed on the right of your screen.
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UserGuide.book Page 34 Thursday, August 5, 1999 3:40 PM REVIEWING CONFIRMATION MESSAGES You can use the visual message display to review details of your confirmation messages.
UserGuide.book Page 35 Thursday, August 5, 1999 3:40 PM announces how many messages have been successfully recovered, and you may listen to them by selecting the OTHER MESSAGES option from the MAILBOX MENU. NOTE If the undelete messages option does not appear in the menu, this is because there are no deleted messages in your mailbox that are capable of being restored. REPLYING TO A MESSAGE You can immediately reply to a message as soon as you finish listening to it.
UserGuide.book Page 36 Thursday, August 5, 1999 3:40 PM 3. Press {END OF MSG} or [#]; you receive the END OF RECORD Menu: To review your recorded message To confirm and save this message in the system {PLAYBACK} [1] {SAVE MSG} [2] To erase this message [3] To add to this message {ADD TO MSG} [4] {RERECORD} [5] {SAVE OPTIO} [6] To erase this message and record a new one To confirm and save this message with options 4.
UserGuide.book Page 37 Thursday, August 5, 1999 3:40 PM 1. When you hear a message you want to copy or transfer, press {COPY/SEND} or [5]; you receive the COPY/SEND Menu: To keep this message and send a copy to another mailbox {COPY MSG} [1] To transfer this message to another mailbox {TRANSF MSG} [2] To keep this message and send copies to group members {COPY TO GP} [3] To transfer this message to group members {TRNS TO GP} [4] To carbon copy {CARBON CPY} [5] To carbon send [6] 2.
UserGuide.book Page 38 Thursday, August 5, 1999 3:40 PM or Press {SET OPTION} or [4] if you want to tag your message prior to sending; you receive the SEND/ COPY OPTIONS Menu: To tag the message as urgent {URGENT} [1] To tag the message as confidential {CONFIDENTL} [2] To tag the message for confirmation {CONFIRM} [3] Select the attribute you want to attach to the message by pressing the corresponding number or softkey; you can attach any or all of the attributes in this fashion.
UserGuide.book Page 39 Thursday, August 5, 1999 3:40 PM To carbon copy or carbon send a message, you must first be listening to it. 1.
UserGuide.book Page 40 Thursday, August 5, 1999 3:40 PM 4. Repeat step 3 for each mailbox to which you want to carbon copy or carbon send the message. 5. When the list is completed, dial [#] twice. Proceed as for sending a message to a group of mailboxes. MESSAGE ANNOTATION -ADDING YOUR OWN COMMENTS You may want to add your own comments to a message that you are copying or transferring to someone else's mailbox.
UserGuide.book Page 41 Thursday, August 5, 1999 3:40 PM NOTE Just as you can record an annotation for a message to a single mailbox, so you can add an annotation to a group message. However, you cannot add more than one annotation to a group message. If you hang up while located in the ANNOTATION Menu, your message nonetheless will be transferred or copied. To abort a ‘send’ or ‘copy’ operation, dial [3] to exit the ANNOTATION Menu, and then [*] to exit the COPY/SEND Menu. 1. Dial [1].
UserGuide.book Page 42 Thursday, August 5, 1999 3:40 PM To delete an annotation from a message • After recording the annotation, before saving it, press {ERASE MSG} or [3] in the END OF RECORD Menu. To change the annotation of a message 1. Press {COPY/SEND} or [5] while listening to either the annotation or the message itself; you are transferred to the COPY/SEND menu. 2.
UserGuide.book Page 43 Thursday, August 5, 1999 3:40 PM CALLER IDENTIFICATION (CID) LIST, DISPLAY AND DIAL REVIEWING CID CALLS LISTED ON YOUR DISPLAY Lists of answered and unanswered incoming outside calls -- supported by the Central Office for caller identification service -- can be viewed on the display of an Executive telephone set with expanded display. The user can toggle between a display of caller’s names and caller’s numbers.
UserGuide.book Page 44 Thursday, August 5, 1999 3:40 PM • the current ‘display mode’ -- either ’name’ or ‘number’; with a softkey -- to the right and to the left -- alongside each of the last four elements. CALLER ID LIST For: BOB KEYMAN Ext.
UserGuide.book Page 45 Thursday, August 5, 1999 3:40 PM • the number of calls of that type to the telephone set user’s extension DN; • the page number of the list. To scroll backward or forward and view other pages of the list, use the [LO HI] key at the bottom of the telephone set -- by pressing [LO] to scroll backward, or [HI] to scroll forward -- and view additional five row sets of unanswered calls. b.
UserGuide.book Page 46 Thursday, August 5, 1999 3:40 PM • alternatively, you can request lists of either: • ’answered’ calls -- by pressing the right or left {ANSWERED} softkey; or • ’all calls’ -- by pressing the right or left {ALL CALLS} softkey. The description of the operations, displays and scrolling between list pages applied to the ’answered’ or ’all calls’ list alternatives are similar to those for ’unanswered’ calls, as presented above.
UserGuide.book Page 47 Thursday, August 5, 1999 3:40 PM A call detail display -- for the selected call --appears, as shown in the display example below: ALL CALLS - 8 DATE: DEC 3, 1999 TIME: 11:45 AM NAME: MARTHA GRANT NUMBER: 516-555-5555 CALLING TRUNK: 5232 5 a.
UserGuide.book Page 48 Thursday, August 5, 1999 3:40 PM Placing a call from the CID call detail display To place a call to the caller whose details appear in the call detail list, simply press either the right or left softkey alongside either the caller’s name or number on the CID call detail display. REVIEWING CID CALLS FOR ANOTHER EXTENSION If you are authorized to enter the mailbox of another extension, you can also view that extension’s list of incoming outside calls.
UserGuide.book Page 49 Thursday, August 5, 1999 3:40 PM INDEXING YOUR MESSAGES IMAGEN offers you the possibility of tagging your old messages, and sorting them into indices for future retrieval. This allows you to identify and access a specific message without having to first listen to all chronologically preceding messages.
UserGuide.book Page 50 Thursday, August 5, 1999 3:40 PM 2. Press {INDEX} or [8]; you hear the following message: Enter a message index number between 1 and 9, or dial pound [#] for the system index. 3. Select a number between 1 and 9 -- for example, 7 -- to tag the message as ‘7’ in your personal index; or dial [#]; IMAGEN assigns the message a System index number between 10 and 137, and informs you accordingly: Message index . You are returned to the LISTEN Menu.
UserGuide.book Page 51 Thursday, August 5, 1999 3:40 PM 3. Enter the appropriate private index tag or Dial [#] followed by the system index tag, and dial [#] again to confirm. IMAGEN retrieves and plays the message as instructed. You are then transferred to the LISTEN Menu. NOTE If you enter an identification number that does not exist, IMAGEN informs you accordingly, and plays the message that comes next in numerical order.
UserGuide.book Page 52 Thursday, August 5, 1999 3:40 PM FORWARDING YOUR MESSAGES TO ANOTHER LOCATION If you know you are going to be away from your desk, you can have any messages you receive forwarded to another telephone extension, outside line or pager. This is called the Follow-me Option.If you have activated the follow-me option, then after a message is left in your mailbox, the follow-me destination telephone rings. Upon answering, you hear a recorded announcement that you have a message.
UserGuide.book Page 53 Thursday, August 5, 1999 3:40 PM PROGRAMMING FOLLOW-ME NUMBERS Step 1: Enter the follow-me number You can designate one or two follow-me numbers, for different times of the day. 1. Press {SET OPTION} or [4] in the MAILBOX Menu; you receive the MAILBOX OPTIONS Menu. 2.
UserGuide.book Page 54 Thursday, August 5, 1999 3:40 PM 1. Press {FLW TIME} or [4] in the FOLLOW-ME Menu; you are prompted to enter the start and stop times. 2. Enter four digits for the start time -- for example, 1545 for 3:45 PM. 3. Enter four digits for the stop time -- for example 0000 for midnight. NOTE Instead of programming your own start and stop times, as above, you can have your follow-me start and stop times automatically correspond to your organization's start and end of work hours.
UserGuide.book Page 55 Thursday, August 5, 1999 3:40 PM Step 4: Activate (or deactivate) the follow-me number Once you have programmed at least one follow-me number, you can activate the follow-me option. 1. Select {1ST FOLLOW or {2ND FOLLOW} from the MAILBOX OPTIONS Menu. 2.
UserGuide.book Page 56 Thursday, August 5, 1999 3:40 PM NOTE If you dial [3], the follow-me option is disabled. No more messages are forwarded to that number, unless you activate it again. If you dial [4], the system will try to reach you at this number again, when an additional new message arrives. Answering a follow-me call forwarded to a pager When you have activated follow-me for a pager and you receive a message, the pager beeps.
UserGuide.book Page 57 Thursday, August 5, 1999 3:40 PM RECORDING CONVERSATIONS IMAGEN enables you to record your telephone conversations. You must have the system administrator program designate the [CALL RECORD] button to operate at your station. A conversation you have recorded is stored in your mailbox, as any message is. You can, therefore, transfer or copy the recorded conversation to another mailbox or mailbox group. (See Copying or transferring a message to another mailbox).
UserGuide.book Page 58 Thursday, August 5, 1999 3:40 PM SCREENING INCOMING CALLS The call screening feature allows you to screen external calls arriving at your station through the auto attendant. You hear who is calling you and decide which calls you want to answer, and which callers you prefer having leave a message. You must ask the system administrator to program this feature to be operative at your station. When the feature is operative and you receive a call, the auto attendant answers the call.
UserGuide.book Page 59 Thursday, August 5, 1999 3:40 PM 4. To reject the call, either: • press {END SCREEN}; • press any key other than [SPKR]; or • simply refrain from answering; the caller hears your no answer greeting. At this stage, you can no longer change your mind and pick up the call. To stop screening your calls • Press your programmed [CALL SCREEN] button again; the button light goes off.
UserGuide.book Page 60 Thursday, August 5, 1999 3:40 PM MESSAGE MONITORING AND CALL INTERCEPTION The message monitoring feature allows you to monitor messages being recorded in your mailbox for you, by external callers. When message monitoring is activated for your telephone set, each of your calls will be answered by the automated attendant, who will suggest that the caller leave you a message.
UserGuide.book Page 61 Thursday, August 5, 1999 3:40 PM To intercept the call 1. To intercept and answer the call, either: • pick up the receiver; • press {ANSWER SCREEN}; or • press [SPKR]. or 2. To reject the call, either: • press {END SCREEN}; • press any key other than [SPKR]; or • simply refrain from answering; To stop monitoring your calls • Press your programmed [MESSAGE MONITOR] button again; the button light goes off. To set the monitoring time for your calls 1.
UserGuide.book Page 62 Thursday, August 5, 1999 3:40 PM 5. Dial either: • the digit -- [1] to [9] -- for the desired respective monitoring time; or • [#] -- for unlimited monitoring time; the auto attendant responds with an announcement of the selected monitoring time; for example: • if you dialed [1] -- “five seconds”; • if you dialed [9] -- “forty five seconds”; • if you dialed [#] -- “unlimited”; if no setting is defined, the default monitoring time is 10 seconds.
UserGuide.book Page 63 Thursday, August 5, 1999 3:40 PM DIALING ASSISTANCE FOR OUTSIDE CALLERS Outside callers who do not know the extension number of the person they wish to reach have three different types of assistance available to them: Dial by Name enables them to reach the person by dialing a few letters of their name. Extension Assistance plays recorded announcements of extension numbers. Single Digit Dialing allows the caller to reach a preprogrammed extension by dialing one digit.
UserGuide.book Page 64 Thursday, August 5, 1999 3:40 PM To dial by name 1. Dial the IMAGEN telephone number; you hear the following options: To call an extension Dial [1] and the extension no. To leave a message Dial [2] and the mailbox number To dial by name Dial [3] To conduct an interview Dial [4] To use single digit dialing Dial [5], [6], [7] or [8] To ask for extension assistance Dial [9] To ask for operator assistance Dial [0] To disconnect Dial [*] 2.
UserGuide.book Page 65 Thursday, August 5, 1999 3:40 PM • If the letters match several possible names, you are given a choice of which name you want to dial. For example, if you want to reach Jack Brown, dial BR and [#], you hear a recorded announcement, giving you the first name in the directory that starts with BR: There are several subscribers with that name.
UserGuide.book Page 66 Thursday, August 5, 1999 3:40 PM The secondary extension assistance announcement gives the extension numbers of various people in the department.
UserGuide.book Page 67 Thursday, August 5, 1999 3:40 PM PROGRAMMED INTERVIEW If the system administrator has programmed this feature, it conducts a recorded interview with an outside caller. For example, the system administrator can program an interview that takes orders over the phone. The recorded interview questions might ask the customer her name and address, what product they want to order, what size, what color, etc. and how they want to make payment. The answers are recorded.
UserGuide.book Page 68 Thursday, August 5, 1999 3:40 PM NOTE Your system administrator may program up to nine different interviews into the system. If there is more than one interview, the main opening greeting contains dialing instructions for accessing the different interviews. For example, To order a catalog item, dial [7]. To request billing information, dial [8]. Once the caller has dialed into the desired interview, it is conducted as above.
UserGuide.book Page 69 Thursday, August 5, 1999 3:40 PM FOREIGN LANGUAGE ANNOUNCEMENTS IMAGEN offers you the option of having your mailbox operate in languages other than English. If this option has been installed in your system your system administrator can program your mailbox so that you and people calling your mailbox have a choice of hearing announcements and instructions in up to ten different languages.
UserGuide.book Page 70 Thursday, August 5, 1999 3:40 PM DIALING OUT WITH CUSTOMIZED DIRECTORIES An optional software package called the Electronic Business Card is available with IMAGEN. It enables the system administrator to define special dialing directories, so that directory lists of your customers or clients appear on your display. You can dial the extension of the person you want, simply by pressing the softkey next to their name.
UserGuide.book Page 71 Thursday, August 5, 1999 3:40 PM To dial out using a customized directory 1. Press ; a list of defined directories appears, as in the example below: DIRECTORIES INTERNAL EXTERNAL PRODUCTS HELP SUPPORT MISCELLANEOUS 2.
UserGuide.book Page 72 Thursday, August 5, 1999 3:40 PM 3. Press the softkey for the alphabetical range that includes the name of the person you want to call (in this example Frost); a list of names appears: EXTERNAL FERMI E FLORENCE FROST JACK GERALD GETTYSBURG P - 02 GIMBLE JOE GOBART GOLDWYN GORDON GORRINSON 4. You can use the [LO HI] key to page through the names in that particular directory. 5.
UserGuide.book Page 73 Thursday, August 5, 1999 3:40 PM ADVANCED IMAGEN SUBSCRIBER FEATURES This section contains a description of a number of more advanced mailbox features. If you prefer, each of these features can also be programmed for you by your system administrator, on the dedicated IMAGEN Personal Computer. AUTOMATIC COPYING OF UNHEARD MESSAGES If a number of employees in your organization handle the same type of calls, IMAGEN can see to it that they receive each other's messages as well.
UserGuide.book Page 74 Thursday, August 5, 1999 3:40 PM To program your mailbox to automatically copy unheard messages 1. Dial [4] in the MAILBOX Menu; you receive the MAILBOX OPTIONS Menu. 2. Dial [7] -- Auto-copy; you are transferred to the AUTO COPY Menu: To select the auto-copy destination {DESTINATIO} [1] To select the auto-copy time period {TIME} [2] For non-urgent messages {NON-URGENT} [3] For private messages {CONFIDENTL} [4] For common messages {COMMON} [5] 3.
UserGuide.book Page 75 Thursday, August 5, 1999 3:40 PM Copies of all messages forwarded to another mailbox by this feature remain in the source mailbox. In addition, messages copied to the automatic-copy mailbox will NOT be on-forwarded to other mailboxes in the event that they are unheard by your colleague as well.
UserGuide.book Page 76 Thursday, August 5, 1999 3:40 PM To delete Mailboxes from your personal distribution group 1. From the MAILBOX OPTIONS Menu, press or [6] to access the DISTRIBUTION LIST Menu; you hear the announcement The current member number is . 2. Press {DELETE} or [3] to delete the current member or Press {NEXT} or [2] (repeatedly if necessary) to scroll through the other mailboxes in your group, and dial [3] to when you reach a mailbox you wish to delete.
UserGuide.book Page 77 Thursday, August 5, 1999 3:40 PM By proceeding through a series of menus, you can specify: • the conditions under which you want the Auto attendant to operate; • the types of calls and times at which mailbox forwarding instructions will apply; • whether callers should be forwarded internally or externally, or given the option to leave a message. A.
UserGuide.book Page 78 Thursday, August 5, 1999 3:40 PM B. Select the Auto attendant method of operation for your mailbox You can choose one of the following three Auto attendant modes for dealing with incoming calls: • Internal -- The Auto attendant initially transfers all incoming calls to your internal extension. If there is a ‘busy’ or ‘no answer’ response, calls are handled according to mailbox forwarding instructions (as described below).
UserGuide.book Page 79 Thursday, August 5, 1999 3:40 PM C. Program the call handling method for all no answer/ busy calls You can determine how all incoming calls are to be handled if your extension is busy or there is no answer. There are several options available: • Default -- You can decide to have calls handled according to the tenant programming for your system; or have IMAGEN play the regular BUSY/NO ANSWER menu, either with or without offering the caller the option to ‘camp on’ to your extension.
UserGuide.book Page 80 Thursday, August 5, 1999 3:40 PM To program the no answer/busy call handling method for all calls 1. From the AUTOMATED ATTENDANT Menu, select [3]; you are transferred to the OPERATION Menu: To select the Default option {DEFAULT} [1] To select the Record option {RECORD} [2] To select the Unscreened Transfer option {UNSCRN} [3] To select the Follow-me option {FOLLOW-ME} [4] To select the Internal Forward option {INT FRWARD} [5] 2.
UserGuide.book Page 81 Thursday, August 5, 1999 3:40 PM to enter an internal extension number. You are then asked to select either {SCREENED} or [1], to have calls forwarded on a screened basis, or {UNSCREENED} or [2] to have them forwarded on an unscreened basis. After making your selection, you are returned to the AUTOMATED ATTENDANT Menu. D.
UserGuide.book Page 82 Thursday, August 5, 1999 3:40 PM • • System Forward no answer -- you can decide how unanswered calls that arrived via the DIGITAL system should be handled. System Forward Busy -- you can decide how calls that arrived via the DIGITAL system and received a busy signal, should be handled. To program the no answer and busy call handling method for specific types of calls 1.
UserGuide.book Page 83 Thursday, August 5, 1999 3:40 PM IMAGEN AT A GLANCE To Enter Your Mailbox At your extension: 1. Enter the IMAGEN access number; 2. Dial [#] twice; 3. Enter your password (if applicable). From another extension: 1. Enter the IMAGEN access number; 2. Dial [#]; 3. Enter your Mailbox Number; 4. Enter your password (if applicable). From outside the system: 1. Dial the IMAGEN telephone number; 2. Dial [#]; 3. Enter your Mailbox Number; 4. Enter your password (if applicable).
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UserGuide.book Page 85 Thursday, August 5, 1999 3:40 PM TO LEAVE A M ESSAGE W ITH CONFIRMATION 2 -- m ailbox num ber, m essage -- # 6 3 * # 6 2 * # 6 1 * TO LEAVE A PRIVATE MESSAGE 2 -- m ailbox num ber, m essage -- TO LEAVE AN URGENT M ESSAGE 2 -- m ailbox num ber, m essage -- TO LEAVE A FUTURE DELIVERY MESSAGE 2 6 # -- m ailbox num ber, m essage -- 4 -- m onth (2 digits), day (2 digits), tim e (4 digits, 24 hr.
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UserGuide.book Page 87 Thursday, August 5, 1999 3:40 PM TO R ECO RD AN AN NO TATIO N A N D THEN C OPY THE M ESSA GE 5 1 1 -- m ailb ox n um b e r -- -- an no ta tio n -- 2 TO R ECOR D A N A NN OTATION AN D TH EN TR ANSFER THE M ESSA GE 2 5 1 -- m ailb ox n um b e r -- -- an no ta tio n -- 2 TO CARBON COPY/SEND A MESSAGE COPY 5 5 OR SEND 1st mailbox no. 3 --- --last mailbox no.
