3020&3015D.txt.
3020&3015D.txt.book Page 2 Tuesday, August 3, 1999 1:14 PM 79-620-0010/A, Issue 1 Avanti 3020 set Avanti 3015D set User guide Telrad Telecommunications Inc.
020&3015D.txt.book Page 3 Tuesday, August 3, 1999 1:14 PM NOTICE This publication refers to Telrad's Avanti 3020 set and Avanti 3015D set connected to Telrad's DIGITAL KEY BX system, Release SB7, or Telrad's DIGITAL 400 system, Release DB7, or Telrad’s DIGITAL 1000 system, Release LB7, as of July, 1999. Telrad reserves the right to modify the equipment and the software described herein without prior notice.
Printed in Israel 3020&3015D.txt.
3020&3015D.txt.book Page iii Tuesday, August 3, 1999 1:14 PM CONTENTS ABOUT YOUR AVANTI TELEPHONE ................................................ 1 TELEPHONE SET BUTTONS ............................................................ 1 SWITCHING FROM HANDSET TO HANDSFREE OPERATION ....... 6 DISTINCTIVE RINGING ..................................................................... 7 MUTE .................................................................................................. 8 HOT DIALPAD ...........
Figure 1 Avanti 3020 set faceplate iv
3020&3015D.txt.
3020&3015D.txt.book Page 1 Tuesday, August 3, 1999 1:14 PM ABOUT YOUR AVANTI TELEPHONE The Avanti 3020 and Avanti 3015D sets are equipped with onhook dialing, full speakerphone and hot dialpad capability, which enables you to make a call or operate any feature by pressing the dialpad buttons. You may also receive and disconnect calls, program features and perform all operations without lifting the handset. You may lift the handset or switch between handsfree and handset operation at any time.
3020&3015D.txt.book Page 2 Tuesday, August 3, 1999 1:14 PM NOTE In this guide, telephone set fixed buttons appear in bold type, in capital letters and within square brackets, e.g., [HOLD]. Softkeys appear in bold and italicized type, in capital letters within curly brackets. Some of the names of softkeys are slightly different on the Avanti 3020 set and the Avanti 3015D set. For example, the message softkey appears as {SEND MSG} on the Avanti 3020 set and as {SND MG} on the 3015D set.
3020&3015D.txt.book Page 3 Tuesday, August 3, 1999 1:14 PM Fixed feature buttons The following fixed feature buttons appear on your Speakerphone set: [HOLD] This button places a call on hold. [FEATURE] Press [FEATURE] and then dial a feature access code to activate features (see the Feature codes table at the end of this guide). [PICK UP] Press this button to pick up calls. [TRANSFER/CONFERENCE] Press this button to transfer calls and when establishing and exiting conference calls.
3020&3015D.txt.book Page 4 Tuesday, August 3, 1999 1:14 PM is active. Pressing this button when the telephone is idle changes the display contrast. [FLASH] Depending on system programming, this button is used to disconnect or to send Flash Signal to the connected remote exchange. Programmable buttons The following buttons on your set have already been programmed to perform specific functions. The System Administrator can program these buttons to perform other functions.
3020&3015D.txt.book Page 5 Tuesday, August 3, 1999 1:14 PM DN buttons DN buttons are buttons associated with specific Directory Numbers. The first DN button is your Primary DN button, which has the same number as your extension. The Primary DN button is used for making and receiving most of your calls. Whenever you pick up the handset, your Primary DN button, or - if it is not available - another DN button lights green.
3020&3015D.txt.book Page 6 Tuesday, August 3, 1999 1:14 PM NOTE for each applicable feature. Consult your System Administrator for further details about the programming of your telephone set. Outside line buttons One or more of the buttons on your telephone may be associated with either specific lines or outside line groups. To access a line for dialing outside the system, press an outside line button.
3020&3015D.txt.book Page 7 Tuesday, August 3, 1999 1:14 PM DISTINCTIVE RINGING You can program telephone sets located close to each other with distinctive rings, to enable you to identify which telephone is ringing. Nine different rings are available. To change the ring for your telephone set 1. Press [*] and [#] simultaneously. 2. Press one of the dialpad buttons ([1] - [9]). When you hear the ring that you want: 3. Press [#]. 4. Lift and replace the handset.
3020&3015D.txt.book Page 8 Tuesday, August 3, 1999 1:14 PM MUTE If you want to talk to someone in your office during a call, without the connected party hearing, you can disable the handset or telephone set microphone. To enable or disable the microphone (MUTE) • Press [MUTE] during a conversation. To enable or disable the handset microphone (HANDSET MUTE) During a handset call: • Press [HS MUTE] (if programmed). NOTE If your set is Single Audio Path (SAP), pressing [MUTE] deactivates both microphones.
3020&3015D.txt.book Page 9 Tuesday, August 3, 1999 1:14 PM HOT DIALPAD The hot dialpad enables you to dial and activate features without lifting the handset or pressing [SPKR] first. NOTE The instructions in this guide assume that you have hot dialpad capability.
3020&3015D.txt.book Page 10 Tuesday, August 3, 1999 1:14 PM INTERNAL CALLS To place a non-ringing call • Dial the extension number. To place a ringing call 1. Dial tone access code [1]. 2. Dial the extension number. If the extension you called is busy (CALLBACK) When you dial an extension and hear busy tone, you can activate the Callback feature: 1. On the Avanti 3020, press {CALL BACK}. On the Avanti 3015D, press {CLLBCK}. When the called extension becomes available, your telephone rings. Then: 2.
3020&3015D.txt.book Page 11 Tuesday, August 3, 1999 1:14 PM BARGE INTO A CONVERSATION Depending on system programming you may be able to break into another conversation.When you dial an extension and hear busy tone: • On the Avanti 3020, press {BARGE IN}. On the Avanti 3015D, press {BRG IN}. A warning tone is heard by all parties, depending on system programming. PAGE CALLS You can make announcements through an external page unit, or through the speakers of all DIGITAL telephones in a page zone. 1.
3020&3015D.txt.book Page 12 Tuesday, August 3, 1999 1:14 PM ANSWERING CALLS When you receive a call an indicator flashes green on a telephone set that is programmed with DN buttons. For internal calls the top line of the display shows the name of the caller and their extension number. For external calls the display shows the trunk name and number. You usually also hear a ring, unless your set has been programmed not to ring.
3020&3015D.txt.book Page 13 Tuesday, August 3, 1999 1:14 PM CALL WAITING You may hear either a ring or a beep, indicating a second call, while already engaged in a conversation. You can answer the call without disconnecting the first call. To answer a second call 1. Press [HOLD]; The first call is put on hold. The indicator for that line flashes green. 2. Press the DN or outside line button that is flashing green; you receive the second call. To return to the first call 1. Press [HOLD]; 2.
3020&3015D.txt.book Page 14 Tuesday, August 3, 1999 1:14 PM OUTSIDE CALLS Outside calls may be placed by accessing an outside line (or group) or by using the Least Cost Routing (LCR) feature. When the instructions tell you to access an outside line, you may: • Dial an outside line number, an outside line group number or the LCR access code (usually [9]); • Press an outside line or outside line group button; • Press the LCR button.
3020&3015D.txt.book Page 15 Tuesday, August 3, 1999 1:14 PM To dial the number saved 1. Access an outside line. 2. Press [FEATURE]. 3. Dial the SAVE/REPEAT access code. AUTOMATIC REDIAL If you dial an outside number and hear busy tone, you can have the system dial the number several times, at defined intervals. When you hear busy tone: • Press an ARD button. When the outside party answers: • Press [SPKR] or lift the handset.
3020&3015D.txt.book Page 16 Tuesday, August 3, 1999 1:14 PM To cancel trunk queue 4. On the Avanti 3020, press {CNCL TKQUE}. On the Avanti 3015D, press {CL TKQ}. CIRCUMVENT EXTENSION RESTRICTIONS (TRAVEL CLASS OF SERVICE) You can dial an outside number from a toll-restricted telephone by temporarily assigning it your own extension's Class Of Service (COS) or a system-wide (Global) COS accessible only to privileged users. 1. Press [TC] (if defined) or dial the TRAVEL COS (Class Of Service) access code.
3020&3015D.txt.book Page 17 Tuesday, August 3, 1999 1:14 PM HOLD There are two types of hold: • Exclusive hold: the call can be retrieved only from your extension. • Inclusive hold: the call can also be retrieved by other sets with a button for that appearance. You cannot transfer a call that is on hold. When you place a call on hold, you automatically receive dial tone and can make a page call or dial to another extension. If you do not receive dial tone, this means that no DN is available.
3020&3015D.txt.book Page 18 Tuesday, August 3, 1999 1:14 PM TRANSFERRING CALLS You can transfer a call to another extension: 1. Press [TRANSFER]. 2. Dial the extension number. 3. Announce the call when the other party answers and then hang-up. To retrieve a transferred call If you have not yet hung up and the other party has not yet answered the transferred call, you may retrieve the transferred call. • 18 Press the line button associated with the call.
3020&3015D.txt.book Page 19 Tuesday, August 3, 1999 1:14 PM CONFERENCE CALLS A total of eight parties, any of which may be on outside lines, can participate in a conference. To establish a conference 1. Make the first call. 2. On the Avanti 3020, press {CONFERENCE}. On the Avanti 3015D, press {CONF}. 3. Make the next call. After the call is answered: 4. Press {JOIN} .
3020&3015D.txt.book Page 20 Tuesday, August 3, 1999 1:14 PM PICKUP You can answer a call at another extension, without leaving your desk. To pick up a call on hold or ringing at another extension 1. Press [PICK UP]. 2. Dial the number of the extension at which the call is ringing or on hold. To pick up a call ringing in your pickup group • Press a MEMORY button programmed with GROUP PICK UP. or 1. Press [PICK UP]. 2. Press [*]. See ABBREVIATED DIALING for instructions on how to program MEMORY buttons.
3020&3015D.txt.book Page 21 Tuesday, August 3, 1999 1:14 PM MESSAGES If after dialing an extension, there is no answer or you hear busy tone, you can send a basic message or a message from a defined list, which appears on the display of the extension you called. When you send a basic message, display telephones show “CALL” followed by your extension name or number (e.g. “CALL STEVE”).
3020&3015D.txt.book Page 22 Tuesday, August 3, 1999 1:14 PM 3. On the Avanti 3020, press {SEND MSG} On the Avanti 3015D, press {SND MG}. 4. Hang up. The message is sent. Canceling the message process You may cancel the message process at any time: • Press [FLASH]. RECEIVING MESSAGES When messages have been left at your extension, your [MSG] indicator lights and you hear a broken dial tone when you lift the handset or press [SPKR]. The display informs you of messages waiting for you.
20&3015D.txt.book Page 23 Tuesday, August 3, 1999 1:14 PM DO NOT DISTURB (DND) If you do not want calls to ring at your telephone, temporarily, you can activate the DND feature. NOTE If your telephone set is not programmed with DN buttons, the DND indication is slightly different. If the [DND] button flashes red, this indicates that your set is programmed for Call forward. You can deactivate Call forward by pressing the flashing [DND] button. To place your telephone in do not disturb mode • Press [DND].
3020&3015D.txt.book Page 24 Tuesday, August 3, 1999 1:14 PM To program a DND message 1. Press [FEATURE]. 2. Press [SPEED DIAL/PROG]. 3. Press [DND] or On the Avanti 3020, {DND MSG} On the Avanti 3015D, {DND MG}. 4. Enter a message number, or, Press [LO HI] repeatedly to scroll through the available messages (see the DND Messages table at the end of this guide for a complete list of available messages).
3020&3015D.txt.book Page 25 Tuesday, August 3, 1999 1:14 PM FORWARDING CALLS You may program your telephone set to forward your calls to another extension. To program call forwarding (Avanti 3020) 1. If your set does not have DN buttons, skip to step 2. If you want to program forwarding for a specific DN, first press the desired DN button. 2. 3. 4. 5. If more than one set with a button for the same DN is authorized to forward calls for that DN, the last programming performed overrides the previous.
3020&3015D.txt.book Page 26 Tuesday, August 3, 1999 1:14 PM the contents of the memory. Calls are forwarded to the contents of the MEMORY button or SPEED DIAL bin. If you change the contents of the SPEED DIAL bin, calls are forwarded to the new destination. This does not apply to the MEMORY button. 6. Hang up. To cancel call forwarding (Avanti 3020) 1. If your set does not have DN buttons, skip to step 2. If you want to cancel forwarding for a specific DN, first press the desired DN button. 2. Press [#].
3020&3015D.txt.book Page 27 Tuesday, August 3, 1999 1:14 PM 4. Dial the code designating the calls you want forwarded: In order to program Dial All calls [A] or [2] External calls [E] or [3] Internal calls [I] or [4] 5. Enter the new destination for Call forwarding.
3020&3015D.txt.book Page 28 Tuesday, August 3, 1999 1:14 PM 5. Dial the code designating the type of call forwarding that you want to cancel: In order to program Dial All calls [A] or [2] External calls [E] or [3] Internal calls [I] or [4] 6. Hang up. CANCELING CALL FORWARD TO ME If another set has programmed your telephone set as its forwarding destination and you do not wish to be disturbed by those calls, you can cancel your status as a call forwarding destination.
3020&3015D.txt.book Page 29 Tuesday, August 3, 1999 1:14 PM ABBREVIATED DIALING This section describes several ways of abbreviating dialing. Save/Repeat and Redial are described in Outside Calls, above. SPEED DIAL Speed dial shortens the procedure of dialing outside numbers by using speed dial buttons and speed dial memories (called “bins”). To speed dial an outside number • Press [SPEED DIAL/PROGRAM] and dial the speed dial code (three digits), or Press the appropriate SPEED DIAL button.
3020&3015D.txt.book Page 30 Tuesday, August 3, 1999 1:14 PM MEMORY BUTTONS Memory buttons are used for one-press dialing of extensions and feature access codes. To dial with a MEMORY button • Press the programmed button. To program a MEMORY button 1. Press [FEATURE]. 2. Press [SPEED DIAL/PROGRAM]. 3. Press the MEMORY button to be programmed. 4. Dial the desired extension number (up to four digits) or Press [FEATURE] and then dial the desired feature code.
3020&3015D.txt.book Page 31 Tuesday, August 3, 1999 1:14 PM General key functions Use the [LO HI] button to scroll through the menu of lists and through the entries in the Phone Book lists. If you only see the name, press the [LO HI] button to view the number. Press [FEATURE] to return to the previous display. Press {EXIT} to exit from the Phone Book feature. Press [MUTE] to delete the last character(s) you entered. Press [HOLD] to save your programming and continue programming another entry.
3020&3015D.txt.book Page 32 Tuesday, August 3, 1999 1:14 PM If you want to see details of the entry before dialing the number on the Avanti 3020 telephone set, press the softkey on the right side of the appropriate name. With the Avanti 3015D telephone set, press [TRANSFER]. The display shows the name for the entry, the number of the speed dial bin (e.g. 003) where the entry is stored, and the telephone number for the entry.
3020&3015D.txt.book Page 33 Tuesday, August 3, 1999 1:14 PM To delete an entry from your private Phone Book 1. Access Phone Book as if you are going to dial a number (steps 1-4 in “To dial a number from the Phone Book” above) for the entry you want to delete. 2. On the Avanti 3020 telephone set, press the softkey to the right of the entry, On the Avanti 3015D telephone set, press [TRANSFER]. 3. Press {REMOVE}. To revise an entry in your private Phone Book 1. Access the entry you want to revise. 2.
3020&3015D.txt.
3020&3015D.txt.book Page 35 Tuesday, August 3, 1999 1:14 PM Warning signal You hear a three-beep warning tone: • If you try to access a Phone Book list that you are not authorized to use; • If you try to save a name without entering a number for it; • If you try to add a new name to your private list when you have no available speed dial bins; or • If you try to access a list that has no names defined.
3020&3015D.txt.book Page 36 Tuesday, August 3, 1999 1:14 PM ALARM Your telephone can sound an alarm ring at a programmed time. To program an alarm time 1. On the Avanti 3020 set, press {PROGRAM}. On the Avanti 3015D set, press {PROG}. 2. Press {TIME}. 3. Dial the four-digit alarm time (HH:MM) using the 24 hour format (e.g. 1530 for 3:30 pm). 4. Press {SAVE}. To cancel the alarm setting 1. Press [#]. 2. Press [FEATURE]. 3. Dial TIME ALARM access code [8][2]. 4. Hang up.
3020&3015D.txt.book Page 37 Tuesday, August 3, 1999 1:14 PM TELEPHONE LOCK You can prevent people from making outside calls from your telephone. To lock your telephone 1. Dial the LOCK access code. Display telephones show ENTER CODE: 2. Dial your Executive Credit Code (see your System Administrator). 3. Hang up. The telephone lock dialing restrictions are in effect. The [LOCK] button, if defined, lights. To unlock your telephone • Repeat the above procedure.
3020&3015D.txt.book Page 38 Tuesday, August 3, 1999 1:14 PM DOOR UNIT Your system may have a door unit equipped with an intercom and electric door latch. When a visitor presses the doorbell, up to four system extensions ring. When the door bell rings If your telephone is ringing: • Press [SPKR] or lift the handset. If another extension is ringing: • Dial the PAGE zone access code associated with the door unit, or Press the flashing [DOOR] button, if defined. You can now speak with the person at the door.
3020&3015D.txt.book Page 39 Tuesday, August 3, 1999 1:14 PM NOTE PAD You can save a number of up to 16 digits during a call. 1. Press [FEATURE]. 2. Press [SPEED DIAL/PROGRAM] twice. 3. Dial an available speed dial bin number (three digits) or press an available SPEED DIAL button. 4. Enter up to 16 digits. 5. Press [SPEED DIAL/PROGRAM]. To dial the number saved, do a regular Speed Dial using the Speed Dial bin number or button you used to save the number (see ABBREVIATED DIALING).
3020&3015D.txt.book Page 40 Tuesday, August 3, 1999 1:14 PM ADVANCED FEATURES This section lists some advanced features which you can activate from your telephone. Details concerning the operation of these features can be found in the DIGITAL Systems Operating Instructions manual.
3020&3015D.txt.book Page 41 Tuesday, August 3, 1999 1:14 PM FEATURE CODES Features can be activated by pressing the [FEATURE] button and then dialing a feature access code. The default feature codes (see next page) reflect the feature initials, using the letters on the dialpad buttons. For example: To access Barge In • Press [FEATURE] followed by the dialpad buttons corresponding to the letters BI (Barge In). That is, FEATURE 2 4 ABC GHI The feature codes in your system may have been changed.
3020&3015D.txt.
3020&3015D.txt.
3020&3015D.txt.
3020&3015D.txt.book Page 45 Tuesday, August 3, 1999 1:14 PM System messages Message number Default message 01 CALL_ (Basic message) 02 CALL * * * * * (1) 03 CALL HOME 04 CALL ME 05 GONE OUT 06 READ MAIL 07 VOICE MAIL 08 CALL BOSS 09 TAKE MSGS 10 GONE HOME 11 JOB DONE 12 IN TROUBLE 13 CLIENT 14 BRING WORK 15 ANY NEWS? 16 REPORT DUE 17 COME HERE 18 MEET.
3020&3015D.txt.
