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3015ip-3000ip.book Page 2 Friday, September 30, 2005 4:06 PM PN 53-410-4000/1 Issue 1 Avanti 3000ip and Avanti 3015ip sets USER GUIDE Telrad Connegy, Inc.
015ip-3000ip.book Page 3 Friday, September 30, 2005 4:06 PM NOTICE This publication refers to Telrad Connegy's Avanti 3000ip and Avanti 3015ip sets connected to Telrad Connegy's AdvanceIP system running software Release.3.10, as of October, 2005. Telrad Connegy reserves the right to modify the equipment and the software described herein without prior notice. However, changes made to the equipment or to the software described herein do not necessarily render this publication invalid.
3015ip-3000ip.book Page iii Friday, September 30, 2005 4:06 PM CONTENTS 1. INT RODUCTION ................................................................ 1-1 A BOUT THIS GUIDE ...................................................................... 1-2 GUIDE STRUCTURE ........................................................................ 1-2 NOTATION CON VENTIONS ............................................................. 1-3 2. ABOUT YOUR AVANTI IP T ELEPHONE ....................................
3015ip-3000ip.book Page iv Friday, September 30, 2005 4:06 PM To return to the first call (Avanti 3015ip only) .................... 3-4 OUTSIDE CA LLS ............................................................................ 3-4 To place an outside call ..................................................... 3-4 Deleting dialed digits ......................................................... 3-5 To redial the last outside number you dialed .....................
3015ip-3000ip.book Page v Friday, September 30, 2005 4:06 PM DND MESSAG ES ........................................................................3-14 To program a DND message ...........................................3-14 To cancel your DND message .........................................3-15 FO RWA RDIN G CALLS ....................................................................3-15 To program call forwarding ..............................................3-15 To cancel call forwarding ................
3015ip-3000ip.book Page vi Friday, September 30, 2005 4:06 PM 4. CONNECTING YOUR A VANTI IP TELEPHONE 1 ......................... 4-1 A VANTI IP SET C ONNE CTION S ........................................................ 4-2 Rear side connectors .......................................................... 4-2 Power connection .............................................................. 4-3 Data connection ................................................................ 4-3 Telephone initialization ........
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3015ip-3000ip.book Page 2 Friday, September 30, 2005 4:06 PM ABOUT THIS GUIDE The Avanti 3015ïp and Avanti 3000ip sets are two advanced IP extensions of the AdvanceIP system, designed to combine rich telephone functionality with the advantages of the Internet protocol. Figure 1-1 The Avanti 3015ip set GUIDE STRUCTURE This Guide contains four Sections: Section Contents 1. INTRO DUCTION Describes this Guide 2.
3015ip-3000ip.book Page 3 Friday, September 30, 2005 4:06 PM Section 4. CO NNEC TING IP TELE PH ONE YOUR Contents A VANTI Explains how to connect and activate your Avanti IP telephone, as well as the meaning of some system messages. Figure 1-2 The Avanti 3000ip set NOTATION CONVENTIONS In this Guide, telephone set fixed buttons appear in bold type, in capital letters and within square brackets, e.g., [HOLD]. Softkeys appear in bold and italicized type, in capital letters within curly brackets, e.g.
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3015ip-3000ip.book Page 2 Friday, September 30, 2005 4:06 PM ONHOOK DIALING The Avanti 3015ïp and Avanti 3000ip sets are capable of onhook dialing, full speakerphone and hot dialpad capability, which enables you to make a call or operate any feature by pressing the dialpad buttons. You may also receive and disconnect calls, program features and perform all operations without lifting the handset.
3015ip-3000ip.book Page 3 Friday, September 30, 2005 4:06 PM described in this guide may not be available on your telephone set. For more information, see your System Administrator. TELEPHONE SET BUTTONS The Avanti 3015ip has an array of programmable and fixed feature buttons (see Figure 2, below). The 3000ip has no user-programmable buttons; other than this, its functionality is identical to that of the Avanti 3015ip. Figure 1, above, shows the faceplate layout of the Avanti 3000ip set.
3015ip-3000ip.book Page 4 Friday, September 30, 2005 4:06 PM S OFTKEYS Softkeys have several functions, which change according to the state of your telephone. A softkey's function, at any particular moment, is indicated on the telephone display. To operate a displayed function, press the corresponding softkey. S YSTEM ONLY) PROGRAMMA BLE BUTTONS (AVANTI 3015IP SET The following buttons on your set have already been programmed to perform specific functions.
3015ip-3000ip.book Page 5 Friday, September 30, 2005 4:06 PM [PICK UP] Press this button to pick up calls. [TRANSFER/CONFERENCE] Press this button to transfer calls and when establishing and exiting conference calls. NOTE The [TRANSFER/CONFERENCE] button is referred to in this Guide as [TRANSFER] or [CONFERENCE], depending on the operation being described. [SPEED DIAL/PROGRAM] This button is used for speed dialing and for programming various features.
3015ip-3000ip.book Page 6 Friday, September 30, 2005 4:06 PM [DND] This button activates and deactivates Do Not Disturb. [MUTE] This button disables and enables your telephone microphone. [SPKR] For handsfree operation, press [SPKR] instead of lifting or replacing the handset. Whenever this guide instructs you to lift or replace the handset, you may press [SPKR] instead. DN buttons . On the Avanti 3015ip, DN buttons are buttonsassociated with specific Directory Numbers.
3015ip-3000ip.book Page 7 Friday, September 30, 2005 4:06 PM telephone set that is not programmed with DN buttons. These differences are pointed out in this Guide for each applicable feature. Consult your System Administrator for further details about the programming of your telephone set. Outside line buttons. One or more of the buttons on yourtelephone may be associated with either specific lines or outside line groups. To access a line for dialing outside the system, press an outside line button.
3015ip-3000ip.book Page 8 Friday, September 30, 2005 4:06 PM 3. Press [#]. 4. Lift and replace the handset. Your telephone set re-initializes and all telephone rings (internal, external, recall, etc.) sound with the distinctive ring selected. WORKING WITH THE MICROPHONE If you want to talk to someone in your office during a call without the connected party hearing, you can disable the handset or microphone. TO ENABLE OR DISABLE THE MICROPHONE (MUTE) • Press [MUTE] during a conversation.
3015ip-3000ip.book Page 9 Friday, September 30, 2005 4:06 PM out lifting the handset or pressing [SPKR] first. NOTE The instructions in this guide assume that you have hot dialpad capability. TO CHANGE THE DISPLAY LANGUAGE You can choose one of a set of three languages for your Avanti 3000ip or Avanti 3015ip display. The actual set of languages offered changes according to the country in which you are located.
3015ip-3000ip.book Page 10 Friday, September 30, 2005 4:06 PM • [5][7] for the second language; • [5][8] for the third language. The display goes off momentarily, and comes back on in the selected language.
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3015ip-3000ip.book Page 2 Friday, September 30, 2005 4:06 PM INTERNAL CALLS To place a non-ringing call • Dial the extension number. To place a ringing call 1. Dial tone access code [1]. 2. Dial the extension number. IF THE EXTEN SION YOU CALLED IS BUSY OR DOES NOT AN SWER (CALLBACK) When you dial an extension and hear busy tone or there is no answer, you can activate the Callback feature: 1. Press {CLLBCK}. When the called extension becomes available, your telephone rings. Then: 2.
3015ip-3000ip.book Page 3 Friday, September 30, 2005 4:06 PM For external calls the display shows the trunk name and number. You usually also hear a ring, unless your set has been programmed not to ring. NOTE On outside line calls, AdvanceIP systems support Caller Name and Caller Identification display. TO ANSWER A RINGING OR FLASHING CALL (AVAN TI 3015IP ONLY) • Pick up the handset or • Press the button that is flashing green.
3015ip-3000ip.book Page 4 Friday, September 30, 2005 4:06 PM 2. Press the DN or outside line button that is flashing green; you receive the second call. TO RETURN TO THE FIRST CALL (AVANTI 3015IP ON LY ) 1. Press [HOLD]; 2. Press the flashing DN button. NOTE If your telephone does not have DN buttons, you cannot put an internal call on hold. This means that you cannot answer another arriving internal call without disconnecting the first internal call. In this case, you must hang up first.
3015ip-3000ip.book Page 5 Friday, September 30, 2005 4:06 PM 2. Dial the number. See also, ABBREVIATED DIALING, below. D ELETING DIALED DIGITS When dialing an outside number, you can delete digits. Pressing the {DELETE} softkey will erase the last digit entered. NOTE The Delete Dialed Digits feature may be unavailable when dialing over specific types of outside lines. TO REDIAL THE LA ST OUTSID E NUMBER YOU DIALED 1. Obtain an outside line. 2. Press [REDIAL].
3015ip-3000ip.book Page 6 Friday, September 30, 2005 4:06 PM • Inclusive hold: the call can also be retrieved by other sets with a button for that appearance. You cannot transfer a call that is on hold. When you place a call on hold, you automatically receive dial tone and can make a page call or dial to another extension. If you do not receive dial tone, this means that no DN is available. TO PLACE A CA LL ON EXCLUSIVE HOLD • Press [HOLD] once.
3015ip-3000ip.book Page 7 Friday, September 30, 2005 4:06 PM TRANSFERRING CALLS You can transfer a call to another extension: 1. Press [TRANSFER]. 2. Dial the extension number. 3. Announce the call when the other party answers and then hang-up. TO RETRIEVE A TRAN SFERRED CALL On the Avanti 3015ip, if you have not yet hung up and the other party has not yet answered the transferred call, you may retrieve the transferred call. • Press the line button associated with the call.
3015ip-3000ip.book Page 8 Friday, September 30, 2005 4:06 PM • Press the [ARD] button again. NOTE Several Automatic redials may be activated simultaneously by using more than one ARD button. BARGING INTO A CONVERSATION This feature enables you to break into another conversation. When you dial an extension and hear busy tone: • Press {BRG IN}. A warning tone is heard by all parties, depending on system programming.
3015ip-3000ip.book Page 9 Friday, September 30, 2005 4:06 PM 3. Dial the MEET ME PAGE access code ([6][6]). 4. Press [FEATURE]. 5. Dial the PAGE zone access code. WAITING FOR AN AVAILABLE OUTSIDE LINE TO ENTER A TRUNK QUEUE When you try to select an outside line and hear busy tone: 1. Press {TKQUE}. When an outside line becomes available, the system rings your extension. Then: 2. Press [SPKR] or lift the handset. 3. Listen for outside dial tone and dial the desired number. TO CA NCEL TRUNK QUEUE 4.
15ip-3000ip.book Page 10 Friday, September 30, 2005 4:06 PM 3. Make the next call. After the call is answered: 4. Press {JOIN}. Repeat steps 2 through 4 to add up to five more parties to the conference, using the [CONFERENCE] button instead of the softkey (in step 2). If there are more conference participants a {NEXT} softkey appears. Press it to view the rest of the list of participants. After pressing {NEXT} you can return to the previous display by pressing {PREV}.
3015ip-3000ip.book Page 11 Friday, September 30, 2005 4:06 PM To pick up a call ringing in your pickup group • Press a MEMORY button programmed with GROUP PICK UP. or 1. Press [PICK UP]. 2. Press [*]. See ABBREVIATED DIALING for instructions on how to program MEMORY buttons. MESSAGES If after dialing an extension, there is no answer or you hear busy tone, you can send a basic message or a message from a defined list, which appears on the display of the extension you called.
3015ip-3000ip.book Page 12 Friday, September 30, 2005 4:06 PM 2. Hang up. The message is sent. TO SELECT A ND SEND A DEFINED M ESSAGE You can select a message from a defined list (see a list of system messages at the end of this guide). After dialing an extension: 1. Press [MSG]. 2. Enter a message number (two digits; e.g. 08). Or you can scroll through the message list with [LO HI]. If the message includes asterisks (*), you may edit it using the dialpad.
3015ip-3000ip.book Page 13 Friday, September 30, 2005 4:06 PM To scroll through your messages • Press [LO HI]. TO CA LL THE MESSAGE SENDER 1. Press [SPKR]. 2. Press [MSG]. TO DELETE A MESSAGE While the message is displayed: 1. Press [MSG] (when lit; not when flashing). 2. Use [LO HI] to scroll to the message you wish to delete. 3. Press [#]. 4. Hang up. D ELETING ALL MESSA GES To delete all messages left at your telephone 1. Press [#]. 2. Press [MSG]. 3. Hang up.
3015ip-3000ip.book Page 14 Friday, September 30, 2005 4:06 PM If the [DND] button flashes red, this indicates that your set is programmed for Call forward. You can deactivate Call forward by pressing the flashing [DND] button. TO PLACE YOUR TELEPHON E IN DO NOT DISTURB MOD E • Press [DND]. The DND indicator lights steady red and no calls ring at your telephone. Internal callers hear busy tone and see your DND message, if programmed.
3015ip-3000ip.book Page 15 Friday, September 30, 2005 4:06 PM 4. Enter a message number, or, Press [LO HI] repeatedly to scroll through the available messages (see the DND Messages table at the end of this guide for a complete list of available messages). If the message includes asterisks (*), you may edit the message by pressing the desired digits on the dialpad. The numbers you dial appear in the message, in place of the asterisks. 5. Press {SAVE}. TO CA NCEL YOUR DND MESSA GE 1. Press [#]. 2.
3015ip-3000ip.book Page 16 Friday, September 30, 2005 4:06 PM To program Call forward always Call forward busy Call forward no answer Dial [F][L] or [3][5] [F][B] or [3][2] [F][N] or [3][6] 3. Press [*]. If you have several DNs assigned to your extension, you can program call forwarding for all your DNs at once (provided you have been authorized to do so by system programming). 4.
3015ip-3000ip.book Page 17 Friday, September 30, 2005 4:06 PM 2. Press [#]. 3. Press [FEATURE]. 4. Dial the code that designates in which situation you want your call forwarding canceled: To program Dial Call forward always [F][L] or [3][5] Call forward busy [F][B] or [3][2] Call forward no answer [F][N] or [3][6] 5. Dial the code designating the type of call forwarding that you want to cancel: To program Dial All calls [A] or [2] External calls [E] or [3] Internal calls [I] or [4] 6. Hang up.
3015ip-3000ip.book Page 18 Friday, September 30, 2005 4:06 PM ABBREVIATED DIALING This section describes several ways of abbreviating dialing. Save/Repeat and Redial are described in Outside Calls, above. SPEED DIAL Speed dial shortens the procedure of dialing outside numbers by using speed dial buttons and speed dial memories (called “bins”). TO SPEED DIAL A N OUTSIDE NUMBER • Press [SPEED DIAL/PROGRAM] and dial the speed dial code (three digits), or Press the appropriate SPEED DIAL button.
3015ip-3000ip.book Page 19 Friday, September 30, 2005 4:06 PM MEMORY BUTTONS (AVANTI 3015 IP ONLY) Memory buttons are used for one-press dialing of extensions and feature access codes. TO DIAL WITH A MEMORY BUTTON • Press the programmed button. TO PR OGRAM A MEMORY BUTTON Press [FEATURE]. Press [SPEED DIAL/PROGRAM]. Press the MEMORY button to be programmed. Dial the desired extension number (up to four digits) or Press [FEATURE] and then dial the desired feature code.
3015ip-3000ip.book Page 20 Friday, September 30, 2005 4:06 PM * An asterisk ( ) above a category name indicates there are new calls of that category. NOTE Only incoming calls with Caller ID will be displayed under {INCOM} or {MISSED}. The display shows {INCOM}, {OUTGO}, {MISSED}. Pressing each of these will display details of a call: On the top left of the display are shown the ordinal number in the list, caller ID (if available) and number.
3015ip-3000ip.book Page 21 Friday, September 30, 2005 4:06 PM stored in an available speed dial bin and has a name associated with it. If you change the number stored in that speed dial as described in “To program a speed dial number or speed dial button” on page 3-18, you also change the number for the Phone Book entry. You can use the Phone Book feature to dial a number only when your telephone set is in idle state.
3015ip-3000ip.book Page 22 Friday, September 30, 2005 4:06 PM 3. Use the [LO HI] button to scroll through the list or use the dialpad to enter appropriate characters until the name appears on the display. 4. Press [PAUSE]. The Phone Book automatically dials the number. 5. You can then press {DIAL} to dial the number, {UPDATE} to change the name or number for the entry, or {REMOVE} to delete the entry from the Phone Book.
3015ip-3000ip.book Page 23 Friday, September 30, 2005 4:06 PM 2. Press [TRANSFER]. 3. Press {REMOVE}. TO REVISE AN EN TRY IN YOUR PR IVA TE P HON E BOOK 1. Access the entry you want to revise. 2. Press [TRANSFER]. 3. Press {UPDATE}. Enter the correct characters for the name. Use [MUTE] for backspacing. 4. If you want to change the number: Press {NUMBER}, or skip to step 6 to leave the number unchanged. 5. Enter the correct number. 6. Press [PROGRAM].
3015ip-3000ip.book Page 24 Friday, September 30, 2005 4:06 PM With each press of the button, the corresponding character appears on the display. If you want to enter two characters from the same button on the dialpad, for example D followed by E, wait two seconds between entering characters (until you see the cursor “_” at the next position), or press the [NEXT] button to indicate you have finished programming that character. Enter “Z” by pressing [9] four times. Enter “Q” by pressing [7] two times.
3015ip-3000ip.book Page 25 Friday, September 30, 2005 4:06 PM ALARM Your telephone can sound an alarm ring at a programmed time. TO PR OGRAM AN ALAR M TIME 1. Press {PROG}. 2. Press {TIME}. 3. Dial the four-digit alarm time (HH:MM) using the 24 hour format (e.g. 1530 for:30 pm). 4. Press {SAVE}. TO CA NCEL THE A LA RM SETTING 1. 2. 3. 4. Press [#]. Press [FEATURE]. Dial TIME ALARM access code [8][2]. Hang up. TO STOP THE ALARM RIN G • Press [SPKR] twice or lift and replace the handset.
3015ip-3000ip.book Page 26 Friday, September 30, 2005 4:06 PM 2. Dial your Executive Credit Code (see your System Administrator). 3. Hang up. The telephone lock dialing restrictions are in effect. The [LOCK] button, if defined, lights. TO UN LOCK YOUR TELEPHONE • Repeat the above procedure. DOOR UNIT Your system may have a door unit equipped with an intercom and electric door latch. When a visitor presses the doorbell, up to four system extensions ring.
3015ip-3000ip.book Page 27 Friday, September 30, 2005 4:06 PM NOTEPAD You can save a number of up to 16 digits during a call. 1. Press [FEATURE]. 2. Press [SPEED DIAL/PROGRAM] twice. 3. Dial an available speed dial bin number (three digits) or press an available SPEED DIAL button. 4. Enter up to 16 digits. 5. Press [SPEED DIAL/PROGRAM]. To dial the number saved, do a regular Speed Dial using the Speed Dial bin number or button you used to save the number (see “ABBREVIATED DIALING” on page 3-18).
3015ip-3000ip.book Page 28 Friday, September 30, 2005 4:06 PM example). Browse through the available tones by pressing the numeric keys [1] through [9]. 4. After finding your preferred tone, press the leftmost softkey (the one underneath the current selection on the second line of the display). The display changes to: Exit this menu? 5. Press {}. The display shows: Information Menu? 6. Press {} to exit programming mode. The display changes to Save and exit? 7.
3015ip-3000ip.book Page 29 Friday, September 30, 2005 4:06 PM TO CIRCUMVENT EXTENSION RESTRICTIONS TRA VEL CLASS OF SERVICE) You can dial an outside number from a toll-restricted telephone by temporarily assigning it your own extension's Class Of Service (COS) or a system-wide (Global) COS accessible only to privileged users. 1. Press [TC] (if defined) or dial the TRAVEL COS (Class Of Service) access code. The display shows ENTER NO: 2.
3015ip-3000ip.book Page 30 Friday, September 30, 2005 4:06 PM WHILE CONNECTED TO A CENTREX OR PBX OUTSIDE LINE 1. Press [FEATURE]. 2. Press [FLASH]. ADVANCED FEATURES This section lists some advanced features which you can activate from your telephone. Details concerning the operation of these features can be found in the AdvanceIP Systems Operating Instructions manual and in the Feature Description Addendum for AdvanceIP Release.
3015ip-3000ip.book Page 31 Friday, September 30, 2005 4:06 PM • Virtual station; • Page transfer; FEATURE CODES Features can be activated by pressing the [FEATURE] button and then dialing a feature access code. The default feature codes (see next page) reflect the feature initials, using the letters on the dialpad buttons. For example: To access Barge In • Press [FEATURE] followed by the dialpad buttons corresponding to the letters BI (Barge In).
3015ip-3000ip.book Page 32 Friday, September 30, 2005 4:06 PM The feature codes in your system may have been changed. If so, enter the updated feature access codes in the “Access method” column of the Feature codes table.
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3015ip-3000ip.book Page 34 Friday, September 30, 2005 4:06 PM T ABLE 3-2: F EATURE COD ES Feature name (C ONTINUED ) Abbreviati on Access method TP TRUNK SPEED DIAL (1) - [FEATURE] [8][7] - VOICE MESSAGE (1) - - TRUNK PATCH (1) Access method not assigned by dult. (2) Only available on ISDN PRI calls. (3) In the AdvanceIP 400 up to eight; in the AdvanceIP 1000 up to 24. Not all of the above features are available on every type of telephone set.
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3015ip-3000ip.book Page 36 Friday, September 30, 2005 4:06 PM TABLE 3-3: DND M ESSAGES (CONTINUED) Message number Default message Updated message 29 30 (1) When editing messages, enter digits in place of the asterisks.
3015ip-3000ip.book Page 37 Friday, September 30, 2005 4:06 PM Message number T ABLE 3-4: S YSTEM M ESSAGES Default message Updated message 01 CALL_ (Basic message) 02 03 CALL * * * * * (1) CALL HOME 04 CALL ME 05 GONE OUT 06 READ MAIL 07 08 VOICE MAIL CALL BOSS 09 TAKE MSGS 10 GONE HOME 11 JOB DONE 12 13 IN TROUBLE CLIENT 14 BRING WORK 15 ANY NEWS? 16 REPORT DUE 17 18 COME HERE MEET.
3015ip-3000ip.book Page 38 Friday, September 30, 2005 4:06 PM (2) Messages 22 to0 are to be defined by the customer.
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3015ip-3000ip.book Page 2 Friday, September 30, 2005 4:06 PM AVANTI IP SET CONNECTIONS Your Avanti IP set must be connected to the computer network and to a power source. Usualy the telephone will be connected for you by a Telrad Connegy technical support representative. Still, it is recommended that you familiarize yourself with the connections of your Avanti IP set, should the need arise to reconnect it.
3015ip-3000ip.book Page 3 Friday, September 30, 2005 4:06 PM From left to right, the connectors are as follows: TABLE 4-1: AVANTI IP SET REAR SID E CONNECTORS Socket Function Power (marked +48V DC) Power input jack EXT Not used.
3015ip-3000ip.book Page 4 Friday, September 30, 2005 4:06 PM Insert the other end of the data cable into the data network socket. TELEPHON E INITIALIZATION Once power and data are connected, the Avanti IP telephone will begin the initialization process. The programmable buttons will flicker green, while the telephone connects to the system and performs the testing and loading operations prescribed in its configuration.
3015ip-3000ip.book Page 5 Friday, September 30, 2005 4:06 PM T ABLE 4-2: S YSTEM M ESSAGES Message Meaning Connecting to System The telephone is starting to connect to the Unite IP system’s main control.
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