Specifications

9
TSAPI provides a system level computer telephony
interface between the DIGITAL system and a computer
network server running on an NT network. TSAPI
provides third-party, call-control functionality.
TAPI and TSAPI provide for very cost-efficient
computer telephony integration.
PC applications supported by the DATALync data card
include TAPI applications and custom written
applications, using the TelradLINK protocol.
The APPLync data card supports TSAPI and ACD I.Q.
applications.
The APPLync and DATALync data cards, when
installed in Avanti telephone sets, provide an interface
with a PC via a snap-in RS-232 configured port.
Other CTI applications allow PC users to place, control,
and monitor telephone calls from a PC. For example,
the TelradLINK protocol, used in conjunction with an
individual developer's software, gives your organization
the ability to talk to customers or prospects while
reviewing all contacts, sales or other information on a
PC screen. The TelradLINK protocol allows third-party
companies to write customized CTI software
applications that interface with and provide additional
features for your DIGITAL KEY BX, DIGITAL 400,
and DIGITAL 1000 systems. Access to all features of
the Avanti station can be done through a window on
your contact management or database software right
on your PC screen. Extended TAPI and TSAPI enables
you to interface with developer software or off-the-
shelf TAPI and TSAPI compatible applications. User
productivity is improved through shorter dialing time,
reduced call set-up time, and the ability to tailor scripts
or presentations to customer requirements, such as PC
screen pops linking customer records to incoming or
outgoing calls.
Caller ID (called ANI on T1 digital lines and CLIP on
PRI or BRI digital lines), the most widely used CTI
application, displays the telephone number of the calling
party on Avanti sets with displays. When linked to a
PC, CTI applications can check a database and provide
screen pops with customer information or files on the
PC screen as the call is received.
The Computer Telephony applications are described in
detail in Section 4, DIGITAL KEY BX, DIGITAL 400
and DIGITAL 1000 Computer Telephony Integration.
Direct Inward Dialing (called Direct Number
Identification Services on digital lines) enables the
routing of incoming calls directly to a specific individual
station.
Avanti sets with display will show a 16 character
alphanumeric DNIS. The DID/DNIS information can
be used in CTI applications for call routing, screen
pops, and application launches.
The DIGITAL systems offer you the best in voice and
data communications today and, with their state-of-the-
art data technology, provide the platform from which
to plan sophisticated data communication applications
for tomorrow.
Telrad has been successfully designing and
manufacturing telecommunications systems for almost
half a century. The DIGITAL systems have been
designed and built based on the experience gained by
Telrad over the years.
Telrad's development and manufacturing facilities meet
the highest standards of the industry and have been
awarded ISO 9001 and ISO 9000.3 certification, as
well as the highest national award for quality.
The DIGITAL KEY BX, DIGITAL 400, and
DIGITAL 1000 systems are described in Sections 2
Introduction