Specifications

71Digital Family Features
Private hold
Six PRIVATE HOLD buttons, situated on the right of
the display panel, enable the attendant to retain outside
calls on private hold at the console, without returning
the calls to the common hold queue. This feature
facilitates efficient call monitoring and handling.
Queues
All calls directed to an attendant enter a Main Call
queue and may enter other sub-queues as well,
depending on system programming. The system can
handle over 40 (First In-First Out) call queues (with a
possible four Main Call queues). Call queues simplify,
delegate, and prioritize call handling.
Recall: A transferred call, or a call left on hold
recalls the attendant position's Recall queue.
Private recall queue: Certain calls, which an
attendant wishes to deal with personally, may recall
to the attendant that last dealt with the call, rather
than recalling the main attendant position.
Dial attendant: Internal calls directed to the
attendant position are routed to a special attendant
queue.
Hold: Incoming calls may be placed on hold in a
common Hold queue. Calls may be retrieved from
the Hold queue by any attendant at the attendant
position.
Incoming Call Identifier (ICI): The Main Call
queue can be subdivided into up to eight Incoming
Call Identifier (ICI) queues to which trunks and
extensions are assigned for selective answer at the
attendant console.
Release
Terminate a call or complete a process (for example,
transfer) by pressing the RELEASE button.
Selective answer
Answer calls according to priority, from any of the call
queues active at the console.
Serial calls
An outside caller may request to be transferred to a
number of extensions in succession. The serial function
returns the caller to the attendant after the completion
of each call transfer, to enable further transfers to other
extensions.
Softkeys
Softkeys, on both sides and at the bottom of the display,
change their function dynamically during the course
of operation. The current function of each softkey is
indicated on the display (see Avanti Telephone Features
in Section 2, Terminal Units, above).
TAPI driver for CTI*
See PC Attendant Features in Section 2, Terminal
Units, above.
Trunk test
The attendant may access any trunk individually, even
if it belongs to a trunk group, to check if it is operative.
Voice mail integration*
See PC Attendant Features in Section 2, Terminal
Units, above.
* Requires the PC Attendant option.