Specifications

70 Digital Family Features
Drop
Cancel a current feature or disconnect a current call
and return to the previous state by using the DROP
button.
Executive suite
When an attendant or receptionist handles calls for a
number of organizations, the Executive suite feature
enables the attendant/receptionist to process the calls
efficiently. For each incoming call, an appropriate name
or message appears on the display, indicating for which
organization the arriving call is intended. With this
information, the attendant can answer the call as a
representative of the appropriate organization.
Flash over trunk
Press the FLASH softkey to disconnect the current call
while retaining the line for dialing.
Flash signal
Press the FLASH-SIGNAL softkey to signal a PBX
or CENTREX exchange when accessing features or
services on the PBX or CENTREX exchange.
Headset
The attendant position can be operated with a headset.
Heavy load on main queue indication
When more than a pre-defined number of calls are
waiting in a queue, or when a call has been left on hold
for longer than a pre-defined time, an indication of the
heavy call load on the main queue appears on the Avanti
Attendant display (see Overflow, below).
Idle state
When idle, the Avanti Attendant does not hear dial
tone.
Incoming Call Identifier (ICI)
See Queues, below.
Interflow
When pre-programmed heavy call traffic conditions
are met, a defined interflow from the attendant console
or attendant position is automatically activated. Until
the interflow condition disappears, all calls to the
attendant console or attendant position are sent to the
interflow destination. This destination may be any
station, attendant console, attendant position, trunk,
trunk group, hunt group, MDN, ACD plan, ImaGEN
or voice-store-and-forward mailbox, or speed dial num-
ber. Besides destinations internal to the DIGITAL
system, the speed dial number can target a networked
system, a least cost route (LCR), the ImaGEN network,
or the public network.
Interposition call
One attendant can call directly or transfer calls to
another attendant position.
Mute ring
When a new call arrives in an empty call queue, and
when calls are left unprocessed in queues, the DIGITAL
systems sound a tone. These tones can be muted and
reactivated by toggling the MUTE RING button.
Overflow
When pre-programmed heavy call traffic conditions
are met, a defined overflow station is automatically
activated. Until the overflow condition disappears, all
calls ringing the attendant console or attendant position
ring simultaneously at the overflow station (see Heavy
load on main queue indication, above).
Passing dial tone
The attendant can pass a trunk to an extension not
normally entitled to access that trunk.
Position busy
When an attendant console is placed in the position
busy state, the console is inactive until returned to
normal operation.