Specifications

46
Identification Presentation (CLIP) protocol. For ISDN
carriers the system supports both CLIP and Caller Line
Identification Restriction (CLIR) that can be
programmed to operate on a call-by-call basis (see
ISDN Features, below). The ANI caller identification
feature for T1 can be programmed to show the calling
party ID number on a trunk-by-trunk basis, where
supported by the outside lines.
You can program the DIGITAL system to display
either the incoming caller ID name or number (See
Figure 28).
Figure 28 Caller ID list display
In addition to sending the Caller ID number to the
station display, the Caller ID interfaces with ImaGEN,
ISMDR, and TelradLINK. A major advantage is call
routing based on the incoming Caller ID number.
ImaGEN can use the Caller ID data to route incoming
calls to a specific extension. This enables you to route
a call directly to the person who should be processing
it. Up to 1,000 Caller ID entries can be defined (see
Caller ID under ImaGEN System Features, in Section
5, ImaGEN Voice Mail and Automatic Attendant
Features, above).
The Caller ID number data is forwarded to the ISMDR
database. The Caller ID number data is also processed
for calls made or received via the proprietary interface
TelradLINK, TSAPI, and TAPI applications. With
these applications based on the caller ID/ANI
information, customer records can be sent as screen
pops on your PC. You see the calling party's file while
you receive the call, letting you review the file before
speaking to the customer.
Chaining digits under a private speed dial button
You may program a group or series of digits in a speed
dial button string in order to invoke several actions,
such as the activation of features or dialing, by pressing
a single button. This enables direct one-button access
to ImaGEN voice mail functions, such as:
Transfer to mailbox button
Password
Immediate answer to voice message.
Class Of Service (COS)
Extensions are assigned a Class of Service, through
which access and restriction profiles to various system
features and outside lines are programmed. The Class
of Service may be different for Day and Night operation.
Also, the DIGITAL systems may be programmed to
provide five global (system-wide) COSs that may be
accessed by any user with the appropriate password.
Users with the appropriate password may also use their
Class of Service at another station (see Traveling Class
of Service in the User Features, below).
Configuration backup and restore
From either a local or remote location, a customer's
configuration data can be uploaded from the system
to a PC, for backing up onto disk, or restored
(downloaded) from the PC to the system, to update a
system configuration.
Digital Family Features