Specifications

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SYSTEM FEATURES
The main features of the DIGITAL KEY BX,
DIGITAL 400, and DIGITAL 1000 systems are listed
below. Section 12 lists the features that apply to the
SynopSys system. The features described here may
have different characteristics in the SynopSys system.
Those features marked with an asterisk (*) require the
ImaGEN option.
Access restriction
Individual extensions may be restricted from accessing
specific outside lines or groups of lines. Different
access restrictions can be programmed for day and
night service.
ACD (Automatic Call Distribution) option
Using a sophisticated software program, the ACD
program routes and distributes incoming calls among
agents and ACD groups and provides supervisors with
statistical reports (on the telephone display) of incoming
call traffic and call processing. See Section 3, Automatic
Call Distribution (ACD) Applications, for a detailed
description of ACD.
ACD I.Q. option
Using the data collected from the ACD program, ACD
I.Q. (Automatic Call Distribution - Information Query)
provides sophisticated statistical reports, histograms,
and graphs that can be viewed on a personal computer
screen, printed, stored, and retrieved. ACD I.Q. enables
you to easily define the exact parameters desired for
each report. See Section 3, Automatic Call Distribu--
tion (ACD) Applications, for a detailed description of
the ACD I.Q. option.
Alphanumeric display of names - upper and lower
case
Names can be assigned to extensions, page zones,
trunks, trunk groups, hunt groups, and MDN groups
so that when features are accessed or calls are placed,
the name of the feature, source, or destination, rather
than the facility's Directory Number or access code, is
displayed. Names may have up to 16 letters and
numbers, e.g. "Purchasing Linel" or "Sally Lane
SALES". names can be entered in the system program
in upper or lower case, and they appear on the telephone
display as they were programmed (for example,
BROWN or Brown).
Analog outside line volume control
The system audio signal amplification on individual
analog outside lines can be programmed to suit the
physical distance from the central office. Three
amplification levels are possible.
Analog station support
Telrad analog key telephones (manufactured after
August 1987) are supported by the DIGITAL family
of systems.
ANI (Automated Number Identification)
The DIGITAL system receives the Caller ID
information for calls coming in on T1 circuits (see
Caller ID option, below).
Announcement messages (9 messages) -
administrative*
See ImaGEN System Features in Section 8, ImaGEN
Voice Mail and Automated Attendant Features, above.
Digital Family Features
* Requires the ImaGEN option