Specifications

37Introduction
Automatic purge
Messages that have been left for longer than a pre-
programmed number of weeks can be purged from the
ImaGEN database to avoid wasting disk space. The
system can be programmed to provide a warning
message to the system administrator prior to purging
the voice mail messages. The purge can be programmed
to delete only specific types of messages, for example,
only old messages.
Automatic route to hunt / MDN mailbox
Calls transferred to a busy MDN or hunt group, and
forwarded to the ImaGEN voice mail are automati--
cally sent to the mailbox for that MDN or Hunt group.
Caller ID routing of calls
Incoming calls to the voice mail system can be
automatically routed to specific telephones in your
DIGITAL system, based on the incoming caller
identification number received from the public
exchange. This enables you to route calls coming from
a particular number, office, or area to a specific
telephone in the DIGITAL system, eliminating the
need to transfer the calls. For example, calls can be
routed directly to the sales or service person who is
responsible for the area from which the call is received,
or calls from a particular customer can be routed to the
person handling that account or file. You can program
up to 1,000 Caller ID entries through the automated
attendant in the ImaGEN system.
Caller ID routing of messages
When an outside caller leaves a message, the Caller
ID data is stored and can be displayed in the Visual
message list on Avanti 3025, Avanti 3020F, and Avanti
3020H telephones (see Visual message selection in
ImaGEN mailbox user features, above).
Delayed voice mail answer when a free station exists
When a trunk is routed to more than one station, and
one of the stations is busy and programmed with Call
Forward Busy to the ImaGEN voice mail, the free
stations are given a chance to answer before the call
is forwarded to the voice mail.
Delete message confirmation
Once a message is deleted, the ImaGEN confirms the
deletion.
Dial ahead
Experienced users can dial ahead through the ImaGEN
without listening to the recorded instructions. ImaGEN
continues at the message pertinent to the point reached
in the system.
Direct group message
You may record a message and send it directly to a
mailbox group.
Directory services
You may set up different directories that may be
accessed by incoming callers. The directories include:
Automated attendant dial-by-name: To
enable external callers to reach extensions
by dialing the party's name.
Directory assistance: To allow a caller to
determine the extension number of each
employee.
Help: To provide instructions about which
code, extension, or department to contact
for a certain service (e.g. "Dial 8 to place
an order").
Products: To provide a list of your
company's products.
Single digit routing: To provide a list of
people or departments that can be dialed by
pressing a single button.
Imagen Voice Mail and Automated Attendant Features