Specifications

35Imagen Voice Mail and Automated Attendant Features
as record, playback, fast forward, copy, send, volume
adjustment, etc. (see Figure 21).
Urgent message designation
See Urgent message designation under ImaGEN
Incoming Caller Features, above.
Visual message selection
Users of the Avanti 3025, Avanti 3020F, and Avanti
3020H sets can view a list of the messages in their
mailbox, and page up and down the list on their display.
To select the specific message that you want to hear,
simply press the corresponding softkey. You can call
up this list from the voice mail menu, and then, at the
press of a button, toggle between the list and the voice
mail menu. For each message, the date and time of
receipt, the sender's name, DN or CALLER ID, and
the length of the message are displayed.
Voice memo
You may leave a voice message memo at an extension
by dialing the extension number and then pressing the
voice memo softkey or the programmable button to
directly access the extension's mailbox. This can be
done when the extension is busy or while it is ringing.
Volume adjustment
When playing a message, you can increase or decrease
the volume at the press of a button.
IMAGEN SYSTEM FEATURES
The ImaGEN system features include:
Ambiguous name reconciliation
When programming ImaGEN, you can access a list of
up to 15 ambiguous name pairs. For ease of
reconciliation of these names, you can toggle between
this list and the ImaGEN screens used to program the
name corrections.
Announcement messages (9 messages) - administrative
Announcement messages may be recorded and
programmed to automatically play on a daily, weekly,
or monthly basis to any DN or page zone. Multiple
messages may be programmed to play at the same DN
or page zone. Use these messages to remind your staff
of deadlines, meetings, etc. For example, "The
marketing department's monthly strategy meeting will
start at 9:30 this morning" may be programmed to play
over a page zone. Up to nine different announcement
messages may be programmed.
Announcement messages (50 messages) - ACD/hunt
group
The system can be programmed so that certain messages
are played at a pre-defined time after an incoming call
reaches the extensions or trunks connected to the
ImaGEN. For example, an incoming call that reaches
the system hears Music on Hold for a preset time and
then hear an announcement message such as "We are
presently busy; we will be able to assist you shortly."
The system can be configured so that the announce-
ment messages work in conjunction with the Automatic
Call Distribution (ACD) feature on the DIGITAL
system. Up to 50 announcement messages may be
programmed.
Automated attendant
The ImaGEN automated attendant answers incoming
calls and, through a series of recorded menus and
telephone directories, helps incoming callers reach the
desired extension.
When answered by the automated attendant, outside
callers follow recorded instructions that explain how
to dial directly to the extension of their choice by
extension number or by using the Dial-By-Name feature,
or how to access directory assistance to learn the desired
extension number. This affords the convenience of
direct inward dialing on outside lines, and, since these
calls are not transferred via an attendant, it reduces the
workload on the receptionist. ImaGEN can also double