Specifications

32 Imagen Voice Mail and Automated Attendant Features
Call routing (external callers off premise forwarding)
Call forwarding can be programmed to automatically
route external callers through the ImaGEN automated
attendant directly to an external telephone without the
need for a dedicated extension in the DIGITAL system.
External callers can also be routed to an extension in
the DIGITAL system and, if that extension is busy, or
if there is no answer, be forwarded to an external
telephone.
Call screen
Users of stations programmed with a CALL SCREEN
button can screen incoming calls to their extension by
listening to the caller's response to the automated
attendant, and answering only the calls they wish to
accept. Unanswered calls are automatically directed to
the user's mailbox.
Confirmation-certification
When sending a message to a mailbox or a group of
mailboxes, you can request confirmation that the
message was heard by each person to whom it was
sent. As soon as the message is listened to, the sender
receives a message in their mailbox certifying receipt
of the message. If you sent the message to a mailbox
group, you receive a separate confirmation message as
your message is heard by each member of the group.
Caller ID list
Where available from the central office, the DIGITAL
system stores the Caller Line Identification Number
of the incoming calls. You can view a list of these calls
and reply to calls by pressing the appropriate softkeys.
The caller ID list shows the ID of the caller and the
time of the call. For every directory number, the system
can store 100 caller ID messages.
Continuous listening
You can define your mailbox to allow you to hear your
messages one after the other without selecting the
messages individually. This feature can be defined to
apply all the time, only when you call the mailbox
from outside, or not to apply at all.
Day and time tag (header)
All calls recorded in your mailbox may be prefixed
with the date and time they arrived. Messages left by
other users in the DIGITAL system are also tagged
with the extension number or the name of the sender.
Display prompts
On Avanti 3025, Avanti 3020F, Avanti 3020H, Avanti
3015DF, Avanti 3015DH, and Avanti Attendant
stations, the ImaGEN menu options appear next to the
softkeys on the station. You may progress through the
ImaGEN menus by pressing the appropriate softkey
instead of dialing digits on the dial pad. With the Avanti
3025 set, some of the ImaGEN menu options appear
as icons at the lower edge of the display. These options
can be selected by pressing the key below the icon.
ImaGEN softkey and icon operation allows you to see
all options currently available and activate them without
waiting for the audio prompts.
Forwarding messages
Individual mailboxes can be programmed to forward
messages to the user at another destination. Users can
decide to send only urgent messages, urgent and external
messages, or all new messages.
Future delivery
Messages can be programmed for delivery to a mailbox
or group of mailboxes at a future date and time.
Mailbox name announcement
You can assign names to mailboxes or mailbox groups.
Before sending or copying a message to a mailbox or
a mailbox group, you hear a message with the mailbox
name (if recorded). Also when recording a direct group
message, the mailbox group's name (if recorded) is
played.