Specifications

30 Imagen Voice Mail and Automated Attendant Features
IMAGEN INCOMING CALLER
FEATURES
Each of the ImaGen incoming caller features is described
below.
Attendant assistance
At any stage in call processing, the caller may dial the
attendant for personal assistance.
Automated Attendant Dial-By-Name (DBN)
Callers reaching the automated attendant may dial the
name of the person that they would like to reach, rather
than waiting to learn the extension number. See
Automated attendant at the beginning of this section.
Also see Directory assistance, below.
Automated interview
ImaGEN can serve as an automated interviewer for
callers on pre-defined incoming outside lines, or the
interview feature can be accessed from the automated
attendant by dialing the interview digit.
Callers are asked a series of up to eight pre-recorded
questions. The answers are recorded through the
ImaGEN and stored in a separate file, in a dedicated
mailbox, where they can be reviewed, collated, and
summarized at a later time. The automated interview
process concludes with a ninth recorded message that
can be used as a sign-off message, or to provide the
caller with further instructions. Up to nine separate
interviews can be programmed to run concurrently in
the ImaGEN, so that nine distinct interviews can be
conducted simultaneously.
Camp on
Incoming callers answered by the automated attendant
can camp themselves on (choose to wait for) the busy
extension.
Camp on recall
If an extension, where a call is camped on, remains
busy for more than a pre-defined time, the caller is
returned to the automated attendant. When this occurs,
the caller hears the personal opening greeting of the
called party.
Directory assistance (secondary assistance option)
The Directory assistance feature of the Automated
Attendant provides callers with a list of numbered
choices from which to make their selection. For
example, the initial message might state: "Press 5 for
the Order Department, 6 for Customer Service, 7 for
Shipping..." If you press "5" this can be followed by
a second message: "Press 1 to place a new order, 2 to
change an order, 3 for emergency shipments..." or you
may receive a secondary message: "This is the Order
Department; press 1 for Ellen Boller, 2 for Mark Frost,
3 for Mary Lauder, 4 for John Stone..."
Fax-tone recognition and routing
Incoming fax transmissions routed through the
automated attendant are recognized and automatically
forwarded to the single line circuit of the fax machine.
A dedicated fax line is not required.
Messages
After leaving a message in a user's mailbox, the
following options are provided:
Erase: After playback, erase the message.
Extend: Extend the time allotted for message
recording.
Playback: Playback the message you recorded.
Re-record: Erase the recorded message and record
another message.
Save: Save a recorded message.