Specifications

28 Imagen Voice Mail and Automated Attendant Features
Figure 18 IMAGEN message classification choices
on the Avanti 3025 set display
Callers answered by the Automated Attendant can also
opt to wait on hold for a busy station by choosing the
appropriate option when they receive a busy greeting.
Certain automated attendant parameters can be
programmed from your telephone, for example, the
type of calls serviced by the automated attendant
(internal/external) and the call forward options.
The Automated Attendant can also double as an after
hours attendant by providing the caller with information
or by directing them through the voice mail system.
VOICE MAIL
The Voice Mail is a sophisticated, reliable, and
confidential solution to the problem of unanswered or
busy calls and also enables you to send voice memos
internally to any station (see Voice Memo, below).
When a caller reaches a busy station or receives no
answer at an extension, he or she is connected to
ImaGEN, and hears one of the mailbox owner's pre-
recorded personal greetings. Different greetings may
be recorded, by the mailbox user, for busy and no
answer situations. In addition, a temporary message
may be recorded for special situations, for example
when you are out at a convention or on vacation. The
caller can then record and edit a voice message of any
length in the users mailbox, or call another extension.
For stations with displays, the number of voice messages
recorded in your mailbox appears on your station
display (see Figure 19). For Avanti 3025, Avanti 3020F,
and Avanti 3020H sets, a list of the voice messages in
your mailbox can be seen on the display, enabling you
to select a specific message for playback.
Mailbox owners may review messages in their mailbox
and select options such as replay, save, erase the
message, or send or copy the message to other
mailboxes.
Advanced functions include call screening on incoming
calls, recording a call in progress, voice memo, tagging
messages with date and time information or urgent or
private classifications, future message delivery,
forwarding message reminders to internal or outside
numbers (including pager systems), and message
restoration, which gives the users a 15-minute window
o restore messages they have deleted, even if they have
already hung up the telephone.
ImaGEN provides you with a variety of ways to access
your messages even when you are not at your telephone:
Listen to the messages sequentially by
pressing the lit telephone message button
Select the message that you want to hear,
from the message list appearing on the
display of the Avanti 3025, Avanti 3020F,
and Avanti 3020H telephone sets
Locate indexed messages quickly by
requesting the message by its index
number