Specifications

27Imagen Voice Mail and Automated Attendant Features
Separate lists appear for New and Urgent, Old, Certified,
and Future Delivery messages. These lists can be
accessed through the ImaGEN menus on the telephone
display. The display shows the date, time, sender (Caller
ID), and duration of the message. You can page through
the list, or play any message on the list, by pressing
the adjacent softkey.
With a networked personal computer, you can access
your telephone messages from your E-mail inbox using
the unified message feature. See Unified message under
ImaGEN mailbox user features, below. In addition,
you can see a display of message statistics showing
how many New, Urgent, Old, Certified, and Future
Delivery messages you have (see Figure 17)
With the ImaGEN interview feature, nine sets of
interview questions - each with up to eight questions
and one closing message - may be programmed.
Separate sets of interview questions can be programmed
for each of the four tenants.
Nine ImaGEN announcer messages may be
programmed to serve the voice mail application.
In addition, 50 different announcer messages may be
programmed to serve the Automatic Call Distribution
application option in the DIGITAL system.
Configuration and administration of ImaGEN is
simplified through easy-to-understand, menu-driven
software. With the Avanti 3025 set, ImaGEN menu
choices can be accessed through the softkeys adjacent
to each selection and via the icons at the bottom of the
display.With the Avanti 3020F and Avanti 3020H sets,
ImaGEN menu choices can be accessed through the
softkeys adjacent to each selection.
The Application generator provides a powerful and
versatile tool for defining and modifying ImaGEN
menus and operations, as described in Section 6,
ImaGEN Application Generator and Other Optional
Features, below.
AUTOMATED ATTENDANT
When answered by the Automated Attendant, outside
callers hear recorded instructions which explain how
to dial the extension or department of their choice, or
how to access directory assistance. This affords the
convenience of direct inward dialing on outside lines,
and, since these calls are not transferred via an attendant,
the attendant is free to perform other tasks.
With the Automated Attendant Dial-By-Name feature,
both outside callers and extension users reaching the
automated attendant may dial the name of the person
that they are trying to reach rather than waiting to find
out the extension number. Up to 1,500 names can be
entered in the Automated Attendant Dial-By-Name
file.
Alternately, the Automated Attendant Directory
assistance feature can provide a list of numbered choices
from which callers may select. See Directory assistance,
under the ImaGEN Incoming Caller Features, below.
Figure 17 Display of message statistics