Specifications
23Digital Key BX, Digital 400 Digital, 1000 Computer Telephony Integration
Computer Telephony Integration (CTI) provides for
the mutual exchange of information between a computer
system and a telephone system thereby increasing the
value and versatility of each system. CTI provides
businesses with a tool to improve customer service,
increase employee efficiency and productivity, save
time, and reduce operating cost.
The Telrad DIGITAL family of systems supports the
following Computer Telephony Integration (CTI) links
and Service Provider Interfaces (SPI):
TAPI (Telephony Application Programming
Interface) using the DATALync data card and
the Telrad TAPI SPI;
TSAPI (Telephony Services Application
Programming Interface) using the APPLync
data card and the Telrad TSAPI SPI;
ACD Link - using the APPLync data card,
for ACD I.Q. applications (see Section 3,
Automatic Call Distribution Application
Options;
OAL (Open Architecture Link) - using the
OAL module, for external voice mail
applications (see Telrads OAL, below).
Figure 14 Data capabilities
ImaGEN Unified Message
TSAPI Server
Networked PCs
DIGITAL System
ACD I.Q. applications