Specifications

18 Terminal Units
PC ATTENDANT FEATURES
The PC attendant runs on a PC running Windows 95,
98, NT, or 2000, using a telephone port in the DIGITAL
system. A handset, headset, or optional Sound Blaster
card can be used for audio.
An attendant has clear, easy-to-use screens and a
custom-built, color-coded keyboard for fast and efficient
call processing.
The following describes the PC attendant features.
Busy Lamp Field
Any of the extensions in the DIGITAL system can be
placed on the Busy Lamp Field (BLF) to provide an
icon with a visual indication of the status of extensions
and to enable dialing of extensions with a click of the
mouse. Busy Lamp Field icons can be created for the
speed dial numbers so they can be dialed with a mouse
click. Different folders can be set up for groups of
speed dial and extension icons (for example, extensions
in each department). The icons within any group can
be selected individually.
Call Register
Calls to the PC attendant are recorded on a chronological
log showing the date and time of the call, duration of
ringing, duration of call, number or name of called or
calling party. The Call Register options enable display
of any of all of the following call categories: incoming
or outgoing, internal or external, answered or
unanswered. The Call Register accesses the Phone
Book database to initiate callback. Call Register data
can be printed or the database can be exported, for
example, to Microsoft Excel for preparing a spreadsheet.
Caller ID box and picture
If the caller ID of a call ringing the PC attendant
matches a Phone Book entry, the Phone Book entry
details appear on the PC attendant screen. These details
can also include a picture of the caller. To help identify
the caller, ring styles can be customized for each Phone
Book entry and can be stored as a .wav file.
Report printing
A report printing feature enables the attendant to print
call data reports or export to the database for processing
and printing (see Call Register).
TAPI driver for CTI
A TAPI driver is included with the PC attendant, to
enable screen-popping from customer/client databases
and other efficient benefits that CTI offers, if the PC
is running TAPI-compliant software.
Voice mail integration
The PC attendant integrates with the ImaGEN voice
mail system, giving the attendant the ability to route
callers to the voice mail, even if the station is not call
forwarded to the voice mail.
Access to ImaGEN can be achieved on-screen. Just
click the mouse on one of the frequently-used ImaGEN
features (Play, Record, Skip, Fast Forward, Pause, or
Rewind) or on one of up to six additional user-definable
ImaGEN feature buttons.
MAINTENANCE
The attendant plays a crucial role in maintaining smooth
system operation. The attendant is informed, via the
display, of alarm messages generated by the DIGITAL
system diagnostics. In addition, the attendant can test
ports and trunks to see if they are noisy or busy. The
attendant can also cancel all system messages.
With the PC attendant, when the DIGITAL system
sends an alarm, a Console Alarm Notification dialog
box is displayed, giving the alarm number and a
description of the alarm condition.