Specifications

17Terminal Units
The personal computer-based attendant position for
the DIGITAL system, provides the features of the
telephone set attendant console with the added
convenience, greater flexibility, and ease of use found
in a PC-Windows environment (see Figure 10). In
addition to the call processing features, the PC attendant
provides integration with a phone book, voice mail,
and a drive for TAPI.
The Avanti attendant telephone set (see Figure 8) has
the capability and sophistication of a PBX console.
With the aid of programmed logical queues, softkey
operation, an expanded display with graphic capabilities,
and DSS Add-on unit, the attendant can cope quickly
and easily with greater volumes of call traffic.
An answering position can be configured in the system,
in place of, or in addition to, an attendant console.
Recalls and calls dialed to the attendant ring at the
answering position.
CALL QUEUES
The DIGITAL systems can be divided into up to four
logical tenant groups. Each group has 12 First-In-First-
Out (FIFO) call queues, controlled by the attendant,
for selective handling and equal sharing of call traffic.
All callers reaching the attendant hear ringback tone
or Music on Hold, and enter a Main Call queue. In
addition, incoming calls on privileged CO lines or
internal extensions, can enter one of eight Incoming
Call Identifier (ICI) queues. Interposition calls, recalls,
and personal recalls also enter special queues.
Each queue has a button appearance at the attendant
console. To answer a call from a queue, the attendant
simply presses the queue button. With the PC attendant
calls in a queue can be answered with a click of the
mouse.
On the display, the attendant sees the source of calls
ringing at the console and is able to answer calls
according to priorities.
DISPLAY
The attendant's task is greatly facilitated by softkeys
and icons, which change their function according to
the console's state, and prompt the attendant as to the
valid options open for further call processing.
The button functions at any particular moment are
indicated on the display.
Figure 10 PC attendant call processing window