This document has been prepared by Telrad Telecommunication and Electronics Industries, Ltd. for use by the employees and customers of Telrad Telecommunication and Electronics Industries, Ltd. or their subsidiaries, and may not be reproduced without prior written approval from Telrad Telecommunication and Electronics Industries, Ltd., or by one of its subsidiaries. Telrad Telecommunication and Electronics Industries, Ltd.
1. INTRODUCTION 6 2. TERMINAL UNITS 11 3. AUTOMATIC CALL DISTRIBUTION (ACD) APPLICATION OPTIONS 20 4. DIGITAL KEY BX, DIGITAL 400 & DIGITAL 1000 COMPUTER TELEPHONY INTEGRATION 23 5. ImaGEN VOICE MAIL AND AUTOMATED ATTENDANT FEATURES 26 6. ImaGEN APPLICATION GENERATOR AND OTHER OPTIONAL FEATURES 39 7. DIGITAL FAMILY FEATURES 43 8. DIGITAL KEY BX, DIGITAL 400 & DIGITAL 1000 SYSTEM DESCRIPTION 72 9. DIGITAL KEY BX, DIGITAL 400 & DIGITAL 1000 CONFIGURATION CAPABILITIES 76 10.
This document describes the Telrad DIGITAL family of integrated telephone systems, including the DIGITAL 1000 medium- and large-business system, DIGITAL 400 and DIGITAL KEY BX small- and medium-business systems and the SynopSys smallbusiness system. These telecommunications systems provide a clear migration path from the smallest 13 ports, supporting four outside lines and nine telephones, to the largest 1024 ports, supporting up to 255 outside lines and up to 925 telephones.
DIGITAL 1000 system can grow to 925 extensions and 255 outside lines (a maximum of 1024 ports combined). The same peripheral equipment and stations are supported on the DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 systems. This protects your investment and ensures easy expansion of your telephone system up to the largest configuration in the family.
or from a remote site via a modem. Programming can be performed online for immediate implementation, (without disrupting system operation), or offline, for downloading at a later time. The DIGITAL systems are provided with a family of voice/data Avanti telephone sets characterized by an attractive man-machine interface, for simple operation.
TSAPI provides a system level computer telephony interface between the DIGITAL system and a computer network server running on an NT network. TSAPI provides third-party, call-control functionality. TAPI and TSAPI provide for very cost-efficient computer telephony integration. Caller ID (called ANI on T1 digital lines and CLIP on PRI or BRI digital lines), the most widely used CTI application, displays the telephone number of the calling party on Avanti sets with displays.
through 11, with the technical specification appearing in section 13. THE SYNOPSYS SYSTEM The SynopSys small business system provides a wide range of telephone features plus an array of options while remaining truly affordable. With its foundation of advanced Digital Signal Processing (DSP), you get pristine sound quality. Its modular design lets you quickly and easily expand your SynopSys system as your telephone needs grow. The SynopSys system is compact yet powerful.
TELEPHONE INSTRUMENTS Avanti telephone set features Telrad is introducing the new digital family of seven telephones: Avanti. These sets have been designed to provide the user with an easy-to-use yet extremely versatile telephone. Buttons: The design and spacing of the buttons has been developed to enable the user to easily dial or perform other telephone features. All of the stations have nine fixed buttons, including HOLD, REDIAL, CONFERENCE/TRANSFER and FEATURE, and from four to 29 programmable buttons.
The function of each of the Avanti telephones programmable buttons can be defined through system programming. To help you customize each individual telephone set precisely for the needs of the extension user, 57 programmable button maps are available in the DIGITAL KEY BX system, 73 programmable button maps are available in the DIGITAL 400 system, and 143 programmable button maps are available in the DIGITAL 1000 system.
Base: Each telephone comes with a base that allows you to adjust the telephone to either of two positions for the comfort of the user. The base can also be used to easily mount the telephone on the wall. Distinctive station ringing: By selecting any one of the available distinctive ring tones for a station, users can easily recognize when their station rings. Communication: Models of the Avanti family of telephone sets are available with full duplex and half duplex communication.
Figure 6 Avanti 3020F and 3020H display sets In addition, on Avanti 3025, Avanti 3020F, Avanti 3020H, Avanti 3015DF, Avanti 3015DH, and Avanti 3015H stations: Handsfree: Initiate calls and talk handsfree, through the high-quality built-in speakerphone, on internal, local, long-distance, and international calls.
The Avanti family includes seven stations: Avanti 3025 with graphic display, full duplex (Figure 7) Avanti 3020F with 4 line by 24 character display, full duplex (Figure 6) Avanti 3020H with 4 line by 24 character display (Figure 6) Avanti 3015DF with 2 line by 20 character display, full duplex (Figure 4) Avanti 3015DH with 2 line by 20 character display (Figure 4) Avanti 3015H 15 buttons with no display (Figure 5) Avanti 3000 four buttons with no display (Figure 8) The Avanti 3025, Avanti 3020F, Avanti 302
The data cards come in special telephone set base modules that snap into the bottom of the Avanti telephone sets. By connecting a Avanti telephone with the DATALync data card to a PC running a commercially available dialer software package, you may operate call processing features (dial, answer, and hang up) from the PC, using the PC keyboard or mouse. The DATALync data card also supports interface for CTI using TAPI and provides an interface to customer written applications using the TelradLINK protocol.
Figure 10 PC attendant call processing window The personal computer-based attendant position for the DIGITAL system, provides the features of the telephone set attendant console with the added convenience, greater flexibility, and ease of use found in a PC-Windows environment (see Figure 10). In addition to the call processing features, the PC attendant provides integration with a phone book, voice mail, and a drive for TAPI.
PC ATTENDANT FEATURES The PC attendant runs on a PC running Windows 95, 98, NT, or 2000, using a telephone port in the DIGITAL system. A handset, headset, or optional Sound Blaster card can be used for audio. An attendant has clear, easy-to-use screens and a custom-built, color-coded keyboard for fast and efficient call processing. The following describes the PC attendant features.
Avanti 3025 set Avanti 3020F set Avanti 3020H set Avanti 3015DF set Avanti 3015DH set Avanti 3015H set Avanti 3000 set 128x240 graphic 4x24 4x24 2x20 2X20 - - 128x240 graphic Cursor movement button Y - - - - - - Y Enter button Y - - - - - - Y Fixed buttons 9 9 9 9 9 9 9 22 Programable buttons 29 24 24 19 19 19 4 15 Soft buttons 16 6 6 3 3 - - 16 Icons on display Y - - - - - - Y Dual-color LED buttons 29 24 24 19 19 19 4 29 Handsfr
Figure 11 Telephone display of ACD statistics Figure 12 Telephone display of a list of ACD agents APPLICATIONS processing statistics about their agents. Figure 11 shows ACD statistics, and figure 12 shows a list of ACD agents as it might appear on the Avanti 3025 telephone display. Telrads Automatic Call Distribution (ACD) system provides two optional software packages that support the DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 systems.
Figure 13 ACD I.Q sample agent status and call distribution windows With ACD, calls directed to a central service facility are routed to the appropriate call queues. Calls entering each of the queues are directed to the first available agent. Based on parameters programmed when configuring your system, the ACD system determines which agent is able to process the call first, thus enabling your organization to reduce the time callers must wait.
to viewing the ACD statistics on the telephone screen, multicolored statistical reports and histograms may be viewed on the computer screen or sent to a printer. Reports may be viewed immediately or stored for later retrieval and processing. The supervisor may program the system to generate specific reports at designated times: monthly, weekly, daily, or at the end of a shift or other time interval.
Computer Telephony Integration (CTI) provides for the mutual exchange of information between a computer system and a telephone system thereby increasing the value and versatility of each system. CTI provides businesses with a tool to improve customer service, increase employee efficiency and productivity, save time, and reduce operating cost.
TAPI The Telrad DIGITAL family of systems supports TAPI, Telephony Application Programming Interface. TAPI provides a programming interface for the development of telephony control applications. TAPI enables the integration of shrink-wrapped software applications with the DIGITAL family of systems. Telrad's TAPI product is implemented in the DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 systems via the DATALync data card, the TelradLINK protocol, and the Telrad TAPI Service Provider Interface (SPI).
TSAPI is implemented via Telrad's APPLync data card and Telrad's TSAPI SPI. TSAPI provides a cost-effective CTI solution by eliminating the requirement for desktop CTI integration, and replacing it with system/network level integration (see Figure 16).
Telrad's Integrated Multi-Application Generator ImaGEN - uses a dedicated personal computer to provide advanced automated attendant and voice mail facilities, plus an application generator and other optional applications that are totally integrated with the DIGITAL systems' switch. ImaGEN serves both outside callers on tone telephones and internal Avanti telephone users. Messages can be retrieved internally or from remote locations.
Separate lists appear for New and Urgent, Old, Certified, and Future Delivery messages. These lists can be accessed through the ImaGEN menus on the telephone display. The display shows the date, time, sender (Caller ID), and duration of the message. You can page through the list, or play any message on the list, by pressing the adjacent softkey. With a networked personal computer, you can access your telephone messages from your E-mail inbox using the unified message feature.
may be recorded for special situations, for example when you are out at a convention or on vacation. The caller can then record and edit a voice message of any length in the users mailbox, or call another extension. For stations with displays, the number of voice messages recorded in your mailbox appears on your station display (see Figure 19).
Access the messages in your mailbox from a telephone in a networked system Choose the message you want from your E-mail inbox using your PC All access to mailboxes and message modification is controlled by private codes to ensure totally confidential communications. ImaGEN-DIGITAL SYSTEM INTEGRATION Direct communication is established between the processor of the ImaGEN PC and the DIGITAL system Central Pro-cessing Unit (CPU).
IMAGEN INCOMING CALLER FEATURES Each of the ImaGen incoming caller features is described below. Attendant assistance At any stage in call processing, the caller may dial the attendant for personal assistance. Automated Attendant Dial-By-Name (DBN) Callers reaching the automated attendant may dial the name of the person that they would like to reach, rather than waiting to learn the extension number. See Automated attendant at the beginning of this section. Also see Directory assistance, below.
Save options: Save a recorded message and assign one of the following special handling classifica-tions to it: Urgent, Private, Certified (confirmation of receipt), or Future Delivery. Private messages After recording a message, the caller can designate the message as private. This prevents automatic copying of the message to other mailboxes. Record time-out warning While recording a message, the ImaGEN voice mail system sends a "beep" to warn you that the time allotted for a message is running out.
Call routing (external callers off premise forwarding) Call forwarding can be programmed to automatically route external callers through the ImaGEN automated attendant directly to an external telephone without the need for a dedicated extension in the DIGITAL system. External callers can also be routed to an extension in the DIGITAL system and, if that extension is busy, or if there is no answer, be forwarded to an external telephone.
Mailbox name updating The ImaGEN updates the mailbox names daily to match any changes made in the DIGITAL system's directory number (DN) names. Mailbox password A password is required to access any mailbox. The password is normally assigned to each user by the system administrator during initial programming of ImaGEN. Passwords can be up to 12 digits long. Mailbox users may change their password at any time.
Send: Send a message to another mailbox. The message is transferred from your mailbox to another mailbox. Send to group: Send a message to a defined group of mailbox owners. The message is transferred from your mailbox to a group of mailboxes. Message monitoring and intercepting Users can monitor messages, while they are being left in their mailbox, and intercept them to take the call, if desired. The message monitor and intercept feature must be enabled to access this function.
as record, playback, fast forward, copy, send, volume adjustment, etc. (see Figure 21). Urgent message designation See Urgent message designation under ImaGEN Incoming Caller Features, above. Visual message selection Users of the Avanti 3025, Avanti 3020F, and Avanti 3020H sets can view a list of the messages in their mailbox, and page up and down the list on their display. To select the specific message that you want to hear, simply press the corresponding softkey.
Figure 21 Unified messaging -Use E-mail to select your telephone message Automated attendant and voice mail tenant service Using the tenant feature, each of up to four tenants sharing the DIGITAL system and the ImaGEN can optionally have their own automated attendant, opening greetings, special service messages for day and night service, and special messages for holiday and vacation periods. Automated Attendant Dial-By-Name Up to 1,500 names may be stored in the Automated Attendant Dial-By-Name file.
Automatic purge Messages that have been left for longer than a preprogrammed number of weeks can be purged from the ImaGEN database to avoid wasting disk space. The system can be programmed to provide a warning message to the system administrator prior to purging the voice mail messages. The purge can be programmed to delete only specific types of messages, for example, only old messages.
Disk space reporting The amount of recording time left on the disk is easily determined, and, if there is not enough free space, messages can be purged (see Automatic purge, above). Dynamic mailbox groups Mailbox groups can be created so that messages can be forwarded to a specific group of mailbox users. Up to 80 mailbox groups can be created, with a total of up to 1,200 mailbox numbers in the groups. Each group can include up to 198 mailboxes or individual mailbox groups.
The ImaGEN system can provide your DIGITAL system with other optional applications including: Application generator Electronic Business Card Integrated Station Message Detail Recording (ISMDR) APPLICATION GENERATOR The Application generator option of ImaGEN provides a powerful and versatile interactive, Windows-based application and development environment that enables you to define, view, and modify ImaGEN menus and operations.
ELECTRONIC BUSINESS CARD OPTION With the Electronic Business Card feature, up to 10 different directories can be created with up to 1,000 entries, in total. These directories, and the entries that comprise them, can be used to establish files of electronic business cards that can be viewed on the telephone display (see Figure 23). An Electronic Business Card directory can be programmed as a help directory, to provide you with help messages on the graphic display of the Avanti 3025 telephone.
Figure 26 Dial-By-Name programming screen Figure 26 shows the Electronic Business Card DialBy-Name programming window with the details of a record.
other call parameters on which you want the reports to focus. Reports can then be viewed on your ImaGENPC screen or printed via a printer connected to your system. ImaGEN can be programmed to start printing each section of ISMDR reports (for example, data about each extension, outside line, prefix, or account code) on a new page. You may carry out all ISMDR programming tasks from the ImaGEN PC without interrupting real-time operation of the ImaGEN voice mail system.
SYSTEM FEATURES The main features of the DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 systems are listed below. Section 12 lists the features that apply to the SynopSys system. The features described here may have different characteristics in the SynopSys system. Those features marked with an asterisk (*) require the ImaGEN option. Access restriction Individual extensions may be restricted from accessing specific outside lines or groups of lines.
Announcement messages (50 messages) - ACD/hunt group* See ImaGEN System Features in Section 8, ImaGEN Voice Mail and Automated Attendant Features, above. Announcer (SLT) An external announcer, for playing pre-recorded messages, can be configured to answer outside calls to a Uniform Call Distribution (UCD) group. Answering position An answering position to which calls, recalls, and dial attendant calls may be routed, can be configured in the system.
Behind PBX/CENTREX lines Individual outside lines may be defined as extensions of a larger exchange. Special parameters, such as flash time, may be programmed to match the requirements of the larger exchange. Branch routing (networking digital systems) Calls can be routed among different systems, branches, or departments of an organization at different locations with the press of a button.
Identification Presentation (CLIP) protocol. For ISDN carriers the system supports both CLIP and Caller Line Identification Restriction (CLIR) that can be programmed to operate on a call-by-call basis (see ISDN Features, below). The ANI caller identification feature for T1 can be programmed to show the calling party ID number on a trunk-by-trunk basis, where supported by the outside lines. You can program the DIGITAL system to display either the incoming caller ID name or number (See Figure 28).
CTI (Computer Telephone Integration) applications CTI applications, including Telephone Application Programming Interface (TAPI), Telephone Services Application Programming Interface (TSAPI), and the proprietary interface TelradLINK, enable integration of your DIGITAL systems and your personal computer (see Section 7, DIGITAL KEY BX, DIGITAL 400 and DIGITAL 1000 Computer Telephony Integration, above.
DSS Add-on unit The Direct Station Select (DSS) Add-on unit provides one-touch dialing of up to 120 Directory Numbers and speed dial numbers and a visual Busy Lamp Field (BLF) indication for up to 120 extensions. Up to four units may be chained together and attached to any Avanti Attendant, Avanti 3025, Avanti 3020F, Avanti 3020H, Avanti 3015DF, Avanti 3015DH, or Avanti 3015H set. Alternatively you can shift between the four button maps on a single DSS Add-on unit.
Hunt groups Groups of extensions, such as those within a company department, can be assigned a single Directory Number (DN). Calls placed or routed to that DN ring at all extensions within the group, in sequence, according to a pre-defined algorithm. Hybrid key/PBX configuration The DIGITAL systems can function as either key, PBX, or hybrid key/PBX systems, to suit any customer application requirements.
Manager/secretary A manager with a private secretary or several managers sharing one secretary can program all calls on their regular line to ring at the secretary's telephone when the secretary is at her desk and can program calls to ring directly at each manager's desk when the secretary is out of the office. The secretary's telephone can have a separate DN button for each manager so that she knows exactly whose call she is answering.
and forwarded, either to the specific person who should handle the call, or to the first available person from the group. You can assign a DID line to one DN at each telephone (programmed with MSA) so that callers can be given a direct line to reach the person handling their business, while other calls can be sent to the same telephone using the other DNs appearing on it.
Programming and Administration from a PC The system can be programmed in two ways: Offline: A system configuration can be prepared offline on an administration PC and stored on hard or floppy disk, without the PC being connected to the DIGITAL system.
Software upgrades When Telrad develops new software for the Avanti 3025, Avanti 3020F, Avanti 3020H, Avanti 3015DF, Avanti 3015DH, and Avanti 3015H telephone sets, the software can be downloaded to the telephones from a remote sight or from a PC connected to the MPD card in the system cabinet. The technician can specify that the download be done to these telephones system-wide, to all of a specific model of Avanti telephone, or to one specific telephone.
Traveling Class of Service Trunk attendant ring Trunk interdigit Trunk seizure Wait for next character Waiting tone timeout TAPI (Telephone Application Programming Interface) See Section 7, DIGITAL KEY BX, DIGITAL 400 and DIGITAL 1000 Computer Telephony Integration, above. Tenant service A number of features of the DIGITAL family of systems, such as call queues, call routing, access restriction, intercom restriction, etc., provide the system with tenant service capabilities.
Trunks The following trunk related parameters apply to the system. Ground start: The DIGITAL system interfaces with ground-start outside lines via a COG or T1 card. Loop start: The DIGITAL system interfaces with loop-start outside lines via a COL, CHL, COG, or T1/E1 card; in addition, in the DIGITAL KEY BX system, four ports are included on the MPD card.
ISDN FEATURES The main DIGITAL systems' ISDN features are described below. Call-By-Call Integrated Service Access On a call-by-call basis, based on the number dialed, the system, after connecting to an ISDN channel, can request PRI ISDN services such as Outward Wide Area Telephone Service (OUTWATS), foreign exchange (FX), or tie lines from the public network. With callby-call integrated service access, you have a great amount of flexibility.
the most efficient and economical route. For example, calls may be routed via the private network to the branch closest to the destination or routed directly to the public exchange, whichever is more practical. Back-to-back operation To double the system capacity, two DIGITAL systems can be connected by customer-owned tie lines. With back-to-back operation, all of the outside lines in both systems are available to any of the extensions in either system.
Message System messages can be sent to or received from any extension in a network of DIGITAL systems. The message LED on the receiving station will light, and the display will show the DN of the sending station. Multiple branch connection More than two DIGITAL systems can be connected to each other via public exchange tie lines, and each system can be connected by outside lines to the public exchange.
USER FEATURES The following describes the DIGITAL systems' main user features. Those features marked with an asterisk (*) require the ImaGEN option. Barge in When trying to call a busy extension, privileged users may barge into an existing call, if permitted by system programming. Account code Enter account codes for each outside call placed or received, to record the account number as part of the call record.
internal calls can be forwarded to one destination and external calls to another destination. Forwarding no answer calls: Forward internal, external, or all calls for your extension that are unanswered, to a programmed no answer forward extension, to an outside number, or to the voice mail. All calls can be forwarded to a single destination, or internal calls can be forwarded to one destination and external calls to another destination.
Call pickup Calls to individual extensions may be retrieved by other system users in several ways. Direct: Retrieve a call ringing at a specific extension. Group: Retrieve any call ringing within your retrieval group, from your telephone, without having to know which extension or outside line the call is on. On hold: Retrieve a call on hold at another extension in the system. One touch: With the press of one button, any station can pick up incoming calls to any other extension in the system.
speak. The one-way conference mediator can provide a party with speaking rights, as long as, at any one time there are not more than six parties with speaking rights. The conference loop is useful for making an announcement to a large number of people at once, with the press of a button. Meet-me conference (option) - 8 parties: Up to eight internal or outside parties can hold a meet-me conference by calling a meet-me-conference DN. All eight parties can participate fully in the conference.
display panel incline. The Avanti Attendant and Avanti 3025 sets have a graphic display with some softkey functions displayed as icons. On Avanti Attendant, Avanti 3025, Avanti 3020F, and Avanti 3020H sets, the LCD also provides softkey operation, worktable features, and full length message display. In addition, on the Avanti 3025, Avanti 3020F, and Avanti 3020H sets, you can see a list of voice mail messages and lists of caller ID data.
private trunks, trunk groups, LCR, ISDN, DPNSS, T1/E1, or tie lines (see Call forwarding, above). With the ImaGEN option, the automated attendant or System Dial-By-Name features can be used to forward an external caller to a telephone external to the DIGITAL system. Feature button Access features by pressing the FEATURE button and dialing the feature access code. Letter codes relating to the feature name are used as a memory aid.
Last number redial The user can redial the last outside number dialed, at the press of a button. Meet-me page A paged party can call a page initiator during a page call without knowing the page initiator's extension number. Memory buttons Memory buttons are used to dial extensions at the press of a single button. The memory buttons can also be used to provide single-button access to features. messages may be edited and sent to no answer and busy stations.
Offhook voice announce with handsfree answerback (option) While conducting a call via the handset of an Avanti 3025, Avanti 3020F, Avanti 3020H, Avanti 3015DF, or Avanti 3015DH station, an internal caller may call your station via your speaker, and you may answer via the station microphone, without disrupting the call currently in progress via the handset. Onhook dialing and monitoring All operations may be performed without having to lift the handset.
Save/repeat dialing Save a dialed number under the save button for subsequent one-touch dialing with save/repeat. The number is stored until it is replaced by another number. This feature is useful for storing a number that will be redialed several times on a specific day but is not dialed on a regular basis. dial button may be set to act as a feature button. Buttons: You may program speed dial buttons with internal or external numbers for one button speed dialing of features or outside numbers.
Tone button Place tone (ringing) calls to internal extensions by pressing the TONE button prior to dialing the extension number. When transferring outside calls, pressing the TONE button automatically places the call on hold. Traveling Class of Service (COS) The COS of a station may be temporarily changed to a traveling COS. This feature allows you to "take" your COS with you, and use it at any other station in the system by entering the directory number and COS password.
Busy Lamp Field See Avanti telephone set features and PC Attendant Features in Section 2, Terminal Units, above. Call Register* See PC Attendant Features in Section 2, Terminal Units, above. Call transfer The attendant can transfer calls: Screened Unscreened Handsfree Confirmed Page Camp on Call ID box and picture* See PC Attendant Features in Section 2, Terminal Units, above. Cancel all messages (system) Each attendant may cancel all system messages stored at extensions assigned to that attendant position.
Drop Cancel a current feature or disconnect a current call and return to the previous state by using the DROP button. Executive suite When an attendant or receptionist handles calls for a number of organizations, the Executive suite feature enables the attendant/receptionist to process the calls efficiently. For each incoming call, an appropriate name or message appears on the display, indicating for which organization the arriving call is intended.
Private hold Six PRIVATE HOLD buttons, situated on the right of the display panel, enable the attendant to retain outside calls on private hold at the console, without returning the calls to the common hold queue. This feature facilitates efficient call monitoring and handling. Queues All calls directed to an attendant enter a Main Call queue and may enter other sub-queues as well, depending on system programming.
The DIGITAL systems' modular hardware and flexible software enable every installation to be tailored precisely to meet the customer's needs. The system is extremely versatile: it can be configured as a PBX, as a hybrid PBX/key telephone system (KTS), or as a squared KTS.
of a multiple-cabinet configuration. All other cards may be allocated to any slot in any cabinet. POWER SUPPLY A power supply unit slides into each cabinet. There is a separate power supply for use in the six slot DIGITAL KEY BX system, the 15 slot DIGITAL 400 system, and the 15 slot DIGITAL 1000 system. In the DIGITAL KEY BX system, the power supply is located above the system cards. In the DIGITAL 400 and DIGITAL 1000 systems, the power supply is located to the right of the system cards.
Figure 33 DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 modular growth SYSTEM GROWTH Both the DIGITAL KEY BX system and the DIGITAL 400 system can be expanded by the addition of one or two modular card cabinets. The DIGITAL 1000 system can be expanded by the addition of from one to three modular, card cabinets. Figure 33 shows the DIGITAL systems at their various expansion levels. The expansion cabinets attach simply and unobtrusively to the original cabinet.
SYSTEM CONFIGURATION Figure 34 shows the number of possible extensions (stations, ISDN terminals, or SLTs) and trunks (loopstart, ground-start, ISDN Primary Rate Interface [PRI], ISDN Basic Rate Interface [BRI], DPNSS or QSIG network, DID, E&M tie, or T1/E1) in each cabinet configurations of the SynopSys, DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 systems (SynopSys only supports loop-start and BRI trunks). The SynopSys system comes in a single cabinet.
In the DIGITAL KEY BX system, four loop start CO circuits are provided on the MPD card. The minimum configuration of 4/16 (four outside lines and 16 stations) requires only two cards - the MPD and one ELD. In the DIGITAL 400 system, the minimum configuration requires an MPD card, an ELD card, and a trunk card Card* Number of ports Function for an 8/16 configuration (eight outside lines and 16 stations).
N12 12 ISDN 12 (12B+D) DPNSS or QSIG Networking Interface more than 4 (not 2 per cabinet) more than 12 (not 10 per cabinet) more than 5 (not 4 per cabinet) more than 8 (not 6 per cabinet) more than 15 (not 12 per cabinet) more than 13 (not 12 per cabinet) 22 more than 9 (not 8 per cabinet) N30 30 ISDN 30 (30B+D) DPNSS or QSIG Networking Interface N20 20 ISDN 20 (20B+D) DPNSS or QSIG Networking Interface N10 10 ISDN 10 (10B+D) DPNSS or QSIG Networking Interface more than 2 (not 1 per cabinet)
EXPANSION INCREMENTS Additional expansion is achieved using the cards shown in Figure 35: MPD 1 DTMF receiver, MOH and BGM audio channels (for the DIGITAL KEY BX system, the MPD card includes 4 loop-start CO lines, audio channels, and relays) OCD 3 option modules RS232 RS232 (extra RS232 port) DRV DIGITAL 1000 Driver card* ULD 16 U - interfaces for 16 Avanti digital stations or attendants UHD 8 U - interfaces for 8 Avanti digital stations or attendants ELD 8 S-interfaces for 16 DIGITAL stations EHD 4 S-in
OPTION CARD Each of the option cards (OCD) can support up to three option modules (see Figure 36). The six available options are: Multiple Interface Module (MIM) to interface with: - Four ImaGEN voice mail ports - External equipment such as background music, external bells, public address systems, and door units.
Modem module: The DIGITAL family of systems supports one internal modem dedicated for remote administration and maintenance. Open Architecture Link (OAL) module to interface with: - Third-party voice mail, Interactive Voice Response (IVR), or any other Voice Processing Equipment (VPE). - External equipment such as background music, external bells, public address systems, and door units.
MAXIMUM CONFIGURATION DIGITAL KEY BX DIGITAL DIGITAL 1000 128 384 1024 Maximum number of stations, ISDN terminals or SLTs 96 254 925 Maximum number of loop-start, ground-start, Direct Inward Dialing trunks, E&M tie lines or PRI ISDN, BRI ISDN, DPNSS,QSIG or T1/E1* channels 48 144 255 8 16 48 12 16 16 4 4 24 Maximum number of ports DSS Add-on units connected to Avanti sets and Avanti Attendant consoles Proprietary Voice Mail/Automated Attendant system - ImaGEN ports Avanti Attendant
APPLICATIONS The applications listed here are described in detail in previous sections of this document. Automatic Call Distribution (ACD/ACD I.Q.
External Bells Avanti telephones Telephone Application Programming Interface (TAPI) Voice Recognition Dialing Music on Hold/ Background music Telephone Application Programming Interface (TSAPI) TI/EI Carriers Modem Electronic Business Card Dial-By Name Voice mail plus External Paging/Relay Unified Messaging Circuit Switched Data ACD/ACD I.Q.
The functioning of the DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 systems can best be understood by dividing each of them into four major subsystems - control, switching, signaling, and peripherals (see Figure 38). CONTROL The control subsystem is concentrated in the MPD card and includes one 32-bit microprocessor for applications and control, and a communications microcontroller.
SynopSys The SynopSys system combines the control, switching, signaling and peripheral subsystems into the Basic card, enabling a SynopSys system to operate with just one card. All data and audio switching in the system uses digital signaling. The speech and call processing tones are converted from analog to digital signals and from digital to audio signals in the DIGITAL stations.
ADMINISTRATION The DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 systems' configuration is stored on a memory cartridge attached to the Main Processing Card (MPD). Software updates can be implemented simply and easily by removing the current cartridge and replacing it with an updated one. In the SynopSys system, the software is stored on a chip on the Basic card. The SynopSys system is a plugand-play system that comes with a basic configuration already programmed.
The SynopSys system uses the seven telephone models of the DIGITAL family of telephone sets. The DIGITAL telephone sets support 36 button Add-on units, which provide DSS one-touch dialing and Busy Lamp Field indication. Considerations for planning station location and comprehensive installation instructions and procedures for the DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 systems are provided in the DIGITAL Installation manual and the DIGITAL 1000 addendum.
Figure 39 SynopSys cabinet INTRODUCTION With the SynopSys, Telrad provides a small business telephone system that is rich in the most advanced telecommunication features, yet very affordable. SynopSys provides small-sized companies with a highpower telephone system with the most sophisticated modern telephone features, including ISDN capabilities and a variety of voice mail options, and a platform ready to move forward to the future advancements in telecommunications.
Telephone operation can be maintained with a power failure unit routing Single Line Telephones to the analog trunks. The SynopSys system also supports 36 button Addon units on any DIGITAL telephones connected to the Basic card.
Figure 40 DIGITAL family of telephone sets When working via modem, new configurations or changes to the current configuration can be prepared off site, and downloaded to the customer system without a technician having to visit the customer site. Most of these procedures cause no interruption to system operation.
The SynopSys system provides customization of stations through 15 button maps. The DIGITAL sets offer, as standard, a wide variety of advanced features.
Outside lines 4 4 4 4 8 8 8 8 8 12** 12** 12** DIGITAL Telephones (SAP or DAP) Single Line Telephones Total ports 8 SAP or 4 DAP 8 SAP or 4 DAP 8 SAP or 4 DAP 16 SAP or 8 DAP 8 SAP or 4 DAP 16 SAP or 8 DAP 8 SAP or 4 DAP 16 SAP or 8 DAP 24 SAP or 12 DAP 8 SAP or 4 DAP 16 SAP or 8 DAP 24 SAP or 12 DAP 1 5 9 1 9 1 17 9 1 17 9 1 13 17 21 21 25 25 33 33 33 37** 37** 37** * In these configurations any of the four S buses can be configured for ISDN Basic Rate Interface terminals or for DIGITAL telephone se
SYSTEM AND USER FEATURES The main SynopSys system and user features are listed below. For an explanation of the features appearing in this list, see the DIGITAL KEY BX, DIGITAL 400, and DIGITAL 1000 features in Section 7.
Station self-test SynopSys MailMate Integrated Voice Mail option* System speed dial System timers: - Attendant recall - Automatic EHU printout - Automatic test start - Barge-in tone - Call forward no answer - Call record warning tone - CENTREX flash - CO signal flash - Day recall - Delayed ringing - Dialing pulses per second - DTMF dial-off duration - DTMF dial-on duration - First digit timeout - Forced onhook - Handsfree - Hold - Hot line - Hunt no answer - Make/break ratio - Maximum interdigit dialing - N
Call forward all Call pickup Call transfer Caller ID list option Camp on Camp on tone Conference - eight parties - Meet-me-conference - Standard conference Consultation (split call) Contrast adjustment (electronic) Delayed ring Destination status display Dial-By-Name (System DBN)** Direct line termination Direct station selection - DSS button Direct trunk and trunk group selection Display Distinctive rings and tones Distinctive station ringing Do Not Disturb (DND) Door unit operation (option) Dual color LED
VOICE MAIL The SynopSys system can support three Telrad supplied voice mail options: ImaGEN: A multifaceted application generator with voice mail, automated attendant, and other features (see Section 5 ImaGEN Voice Mail and Automated Attendant Features and Section 6 ImaGEN Application Generator and Other Optional Features). SynopSys MailMate: A plug-and-play, digital, integrated voice mail system developed specifically for the SynopSys system.
AUTOMATED ATTENDANT OUTSIDE CALLER FEATURES Attendant access Automated attendant mailbox access Camp on Direct dial to extensions Leave voice message Single digit dialing SYNOPSYS MAIL Just plug SynopSys Mail into the SynopSys system single line port for plug-and-play operation of a very powerful voice mail application that integrates smoothly with your SynopSys system. SynopSys Mail includes an Automated Attendant with pre-recorded greetings that can be used as is, or can be easily customized.
(See also Section 12, SynopSys- The Small Business System Technical Specifications).
Extensions Avanti stations 16 Avanti telephone sets per full card (ULD) 8 Avanti telephone sets per half card (UHD) DIGITAL stations 16 (8 for offhook voice announce with HFAB) per full card (ELD) 8 (4 for offhook voice announce with HFAB) per half card (EHD) Telrad analogy key stations 8 per ELA card Single line Telephones (SLTs) 4 per SHD 4-port OPX (off premises extension) card 16 per ONS on-site extension card 8 per HONS on-site extension card ISDN terminal devices 8 per BRS card (4 S buses, ea
TECHNOLOGY System control Based on Intel microprocessor and microcontroller 80xxx families. Communications (internal LAN) Ethernet style Carrier Sense Multiple Access/Collision Detection (CSMA/CD) mechanism Switching Pulse Code Modulation, Space/Time Division Multiplexing (TDM) ISDN Systems marketed in the United States meet AT&T4ESS and 5ESS and NT-DMS100 ISDN Primary Rate Interface standards, and NI1-5ESS and NI1-DMS100 ISDN Basic Rate Interface standards.
Station wiring Avanti telephone sets and attendant console DIGITAL telephone sets) and attendant console Telrad analogy key telephone sets wire 1-pair modular twisted cable, 24 AWG wire 2-pair modular twisted cable, 24 AWG wire 2-pair and 3-pair modular twisted cable, 24 AWG wire Maximum cabling runs from cabinet (24 AWG) Avanti telephone sets and attendant console DIGITAL telephone sets) and attendant console Telrad analogy key telephone sets wire Single Line Telephones (SLTS) PC or printers (connected t
