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000Dtxt.book Page 3 Thursday, August 5, 2004 12:46 PM 76-110-0923/0 Issue 2 Avanti 3000D set User Guide Telrad Connegy Inc.
3000Dtxt.book Page 4 Thursday, August 5, 2004 12:46 PM NOTICE This publication refers to Telrad Connegy's Avanti 3000D set connected to the UNITe IP system, as of May, 2004. Telrad Connegy reserves the right to modify the equipment and the software described herein without prior notice. However, changes made to the equipment or to the software described herein do not necessarily render this publication invalid. © 2004 Telrad Connegy Inc.
3000Dtxt.book Page iii Thursday, August 5, 2004 12:46 PM CONTENTS ABOUT YOUR AVANTI TELEPHONE .............................. 1 TELEPHONE SET BUTTONS ........................................... 2 DISTINCTIVE RINGING .................................................. 4 MUTE ........................................................................... 4 HOT DIALPAD .............................................................. 5 INTERNAL CALLS ..........................................................
3000Dtxt.book Page iv Thursday, August 5, 2004 12:46 PM CONTENTS (cont.) MESSAGES .................................................................. 12 SENDING MESSAGES ............................................................ 13 RECEIVING MESSAGES .......................................................... 13 DELETING ALL MESSAGES..................................................... 13 DO NOT DISTURB (DND) ............................................ 14 DND MESSAGES....................................
3000Dtxt.book Page 1 Thursday, August 5, 2004 12:46 PM ABOUT YOUR AVANTI TELEPHONE The Avanti 3000D set is equipped with onhook dialing and hot dialpad capability, which enable you to dial or operate any feature by pressing the dialpad buttons. Only when you speak it is necessary to lift the handset. NOTE This guide describes the regular operation of the telephone. The configuration of your particular system and telephone may introduce differences in operation.
3000Dtxt.book Page 2 Thursday, August 5, 2004 12:46 PM TELEPHONE SET BUTTONS The Avanti 3000 set has eight fixed feature buttons plus four programmable buttons above the dialpad. NOTE In this guide, fixed buttons appear in bold type, in capital lett6ers, within brackets, e.g., [HOLD]. Fixed feature buttons The following fixed feature buttons appear on your telephone set: [HOLD] This button places a call on hold.
3000Dtxt.book Page 3 Thursday, August 5, 2004 12:46 PM [LO HI] This button adjusts the volume of the speaker, handset, headset, ringer and background music when any of these is active. [FLASH] Depending on system programming, this button is used to disconnect or to send Flash Signal to the connected remote exchange. Pre-programmed buttons The following buttons on your set have already been programmed to perform specific functions.
3000Dtxt.book Page 4 Thursday, August 5, 2004 12:46 PM DISTINCTIVE RINGING You can program telephone sets located close to each other with distinctive rings, to enable you to identify which telephone is ringing. Nine different rings are available. To change the ring for your telephone set 2. Press [*] and [#] simultaneously. 3. Press the {RING} softkey under the display. 4. Press one of the dialpad buttons ([1] - [9]). When you hear the ring that you want: 5. Press [#]. 6. Lift and replace the handset.
3000Dtxt.book Page 5 Thursday, August 5, 2004 12:46 PM be directed through your telephone speaker, so that people in your vicinity can hear the other end of the conversation. • Press [SPKR]. The [SPKR] indicator turns on. The other party is heard via the speaker. HOT DIALPAD The hot dialpad enables you to dial and activate features without lifting the handset or pressing [SPKR] first. NOTE The instructions in this guide assume that you have hot dialpad capability.
3000Dtxt.book Page 6 Thursday, August 5, 2004 12:46 PM 2. Dial the extension number. IF THE EXTENSION YOU CALLED IS BUSY (CALLBACK) When you dial an extension and hear busy tone, you can activate the Callback feature: 1. Press {CLLBCK}. When the called extension becomes available, your telephone rings. Then: 2. Press [SPKR] or lift the handset. You hear the called extension ringing. To cancel Callback • Press {CL CBK}.
3000Dtxt.book Page 7 Thursday, August 5, 2004 12:46 PM ANSWERING CALLS To answer a call • Press [SPKR] To answer an intercom call (coming through your telephone speaker) • Talk through the microphone. If you prefer, you may lift the handset instead. NOTE On outside line calls, the system supports Caller Name and Caller Identification display. CALL WAITING You may hear a beep, indicating a second call, while already engaged in a conversation.
3000Dtxt.book Page 8 Thursday, August 5, 2004 12:46 PM currently on hold. To return to the first call To disconnect the current call and return to the previous one: 1. Press [PICK UP]. 2. Press [HOLD]. OUTSIDE CALLS To access an outside line, you may: • • Dial an outside line or outside line group number; Dial the LCR access code (usually [9]). To place an outside call 1. Access an outside line. 2. Dial the desired number. See also Abbreviated dialing, below. When the called party answers: 3. Talk.
3000Dtxt.book Page 9 Thursday, August 5, 2004 12:46 PM 2. Press [SPKR] or lift the handset. 3. Listen for outside dial tone and dial the desired number. To cancel trunk queue Press {CL TKQ} CIRCUMVENTING EXTENSION RESTRICTIONS (TRAVELING CLASS OF SERVICE) You can dial an outside number from a toll-restricted telephone by temporarily assigning it your own extension's Class Of Service (COS) or a system-wide (Global) COS, accessible only to privileged users. 1.
3000Dtxt.book Page 10 Thursday, August 5, 2004 12:46 PM HOLD There are two types of hold: • Exclusive hold: the call can be retrieved only from your extension. • Inclusive hold: the call can also be retrieved by other sets with a button for the ringing line. You cannot transfer a call that is on hold. When you place a call on hold, you automatically receive dial tone and can make a page call or dial to another extension. To place a call on exclusive hold • Press [HOLD] once.
3000Dtxt.book Page 11 Thursday, August 5, 2004 12:46 PM TRANSFERRING CALLS To transfer a call to another extension: 1. Press [TRANSFER]. 2. Dial the extension number. 3. Announce the call when the other party answers and then hang-up. To retrieve a transferred call If you have not yet hung up and the other party has not yet answered the transferred call, you may retrieve the transferred call. • Press the line button associated with the call.
3000Dtxt.book Page 12 Thursday, August 5, 2004 12:46 PM If there are more conference participants a {NEXT} softkey appears. Press it to view the rest of the list of participants. After pressing {NEXT} you can return to the previous display by pressing {PREV}. PICKUP You can answer a call at another extension without leaving your desk. To pick up a call on hold or ringing at another extension 1. Press [PICK UP]. 2. Dial the number of the extension at which the call is ringing or on hold.
3000Dtxt.book Page 13 Thursday, August 5, 2004 12:46 PM SENDING MESSAGES To send a basic message After dialing an extension: 1. Press [MSG]. 2. Hang up The message is sent. To select and send a defined message You can select a message from a defined list (see a list of system messages at the end of this guide). After dialing an extension: 1. Press [MSG]. 2. Enter a message number (two digits; e.g. 08). Alternatively, you can scroll through the message list with [LO HI].
3000Dtxt.book Page 14 Thursday, August 5, 2004 12:46 PM DO NOT DISTURB (DND) If you do not want calls to ring at your telephone, temporarily, you can activate the DND feature. NOTE If your telephone set is not programmed with DN buttons, the DND indication is slightly different. If the [DND] button flashes red, this indicates that your set is programmed for Call forward. You can deactivate Call forward by pressing the flashing [DND] button. To place your telephone in do not disturb mode • Press [DND].
3000Dtxt.book Page 15 Thursday, August 5, 2004 12:46 PM sages (see the DND Messages table at the end of this guide for a complete list of available messages). If the message includes asterisks (*), you may edit the message by pressing the desired digits on the dialpad. The numbers you dial appear in the message, in place of the asterisks. 5. Press {SAVE}. To cancel your DND message 1. 2. 3. 4. Press [#]. Press [PROGRAM]. Press [DND] or {DND MG}. Hang up.
3000Dtxt.book Page 16 Thursday, August 5, 2004 12:46 PM External calls [E] or [3] Internal calls [I] or [4] 3. Enter the new destination for call forwarding. 4. Hang up. TO CANCEL CALL FORWARDING 1. Press [#]. 2. Press [FEATURE]. 3. Dial the code that designates in which situation you want your call forwarding canceled: In order to program Dial Call forward always [F][L] or [3][5] Call forward busy [F][B] or [3][2] Call forward no answer [F][N] or [3][6] 4.
3000Dtxt.book Page 17 Thursday, August 5, 2004 12:46 PM Press [*] if you wish to cancel all Call Forward to me, from all sets. BROWSING THROUGH HISTORY (Call Log) Your telephone enables you to view details of your external call history. Information about up to 90 calls (30 for eachof the categories: Outgoing, Incoming and Missed calls) is stored and can be displayed and dialed back. To access the Call Log press the {CALLS} softkey (the leftmost softkey).
3000Dtxt.book Page 18 Thursday, August 5, 2004 12:46 PM NOTE It is also possible to navigate through the calls in the list using the [LO HI] button. To delete a call, press the [#] button. ABBREVIATED DIALING This section describes several ways of abbreviating dialing. Save/ Repeat and Redial are described in Outside Calls, above. SPEED DIAL Speed dial shortens the procedure of dialing outside numbers by using speed dial buttons and speed dial memories (called “bins”).
3000Dtxt.book Page 19 Thursday, August 5, 2004 12:46 PM PHONE BOOK You can use the Phone Book feature to dial a number from your private Phone Book list (which you program), or from one of the ten Phone Book lists your System Administrator may have programmed. The Phone Book entries are stored in speed dial bins in alphabetical order. When you program a Phone Book entry, it is stored in an available speed dial number and may have a name associated with it.
3000Dtxt.book Page 20 Thursday, August 5, 2004 12:46 PM The Phone Book feature automatically dials the number. Press [TRANSFER]. The display shows the name for the entry, the number of the speed dial bin (e.g. 003) where the entry is stored, and the telephone number for the entry. You can then press {DIAL} to dial the number, {UPDATE} to change the name or number for the entry, or {REMOVE} to delete the entry from the Phone Book.
3000Dtxt.book Page 21 Thursday, August 5, 2004 12:46 PM Enter the correct characters for the name. Use [MUTE] for backspacing. 4. If you want to change the number: Press {NUMBER}, or skip to step 6 to leave the number unchanged. 5. Enter the correct number. 6. Press [PROGRAM]. ALARM Your telephone can sound an alarm ring at a pre-programmed time. To program an alarm time 1. Press {PROG}. 2. Press {TIME}. 3. Dial the four-digit alarm time (HH:MM) using the 24 hour format (e.g. 1530 for 3:30 pm). 4.
3000Dtxt.book Page 22 Thursday, August 5, 2004 12:46 PM TELEPHONE LOCK You can prevent people from making outside calls from your telephone. To lock your telephone 1. Dial the LOCK access code.. The display shows ENTER CODE: 2. Dial your Executive Credit Code (see your System Administrator). 3. Hang up. The telephone lock dialing restrictions are in effect. To unlock your telephone • Repeat the above procedure.
3000Dtxt.book Page 23 Thursday, August 5, 2004 12:46 PM • • • • • • • • • • • Executive Credit Code (ECC) programming; Executive intercom; External Call Forward; Hot line; Intrusion; Meet me conference; Pick up; Last hold; Page transfer; System speed dial; Trunk patch - Retrieve trunk patch. FEATURE CODES Features can be activated by pressing the [FEATURE] button and then dialing a feature access code.
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3000Dtxt.book Page 27 Thursday, August 5, 2004 12:46 PM System messages Message number Default message 01 CALL_ (Basic message) 02 CALL * * * * * (1) 03 CALL HOME 04 CALL ME 05 GONE OUT 06 READ MAIL 07 VOICE MAIL 08 CALL BOSS 09 TAKE MSGS 10 GONE HOME 11 JOB DONE 12 IN TROUBLE 13 CLIENT 14 BRING WORK 15 ANY NEWS? 16 REPORT DUE 17 COME HERE 18 MEET.
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