User Manual

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11
Trouble Shooting
Trouble Shooting
Steps of Regular Troubleshooting Routine
1. Power: Please make sure all devices are powered on (the source, extender set
and display).
2. Indicator: Please make sure LED indicators of the transmitter and receiver are
normal according to user manual.
3. Devices: Please make sure picture can be shown normally when connecting
source to display devices directly.
4. Cable: Plug in and out HDMI/Cat X cable or try another HDMI/Cat X cable.
• Please make sure the specific cable length is within the transmission
range listed in below table based on dierent resolutions.
Resolution and Transmission Range
1080P
4K@60 420
4K@30 444
4K@60 444
HDMI IN 49ft 33ft 10ft
HDMI OUT 49ft 33ft 16ft
Cat 5e/6 197ft 115ft 115ft
Cat 6a/7 230ft 131ft 131ft
• Cat 5e/6/6a/7 cable is recommended. Do not use Cat 5 cable. Please
make sure the two connectors of one Cat X cable are the same standard
(EIA/TIA 568B).
5. Compatibility: Please test other source and display devices to determine if it
is a compatibility issue.
Cable
Resolution