Warranty

Limited Warranty Information
AUX Product End User Limited Warranty
Subject to the terms and conditions set forth below, AUX USA Company. Warranties the products purchased from AUX USA
Company or from an AUX USA Company. authorized reseller/retailer to be free from defects in materials or workmanship under
normal consumer use during the respective Warranty Period set forth below. The Limited Warranty is valid only on Products
purchased and used in the lower continental United States (not including Alaska, Hawaii, or Puerto Rico). Cosmetic blemishes or
imperfections that do not affect functionality of the Product are not covered under this Limited Warranty. If the Product becomes
defective during the warranty period, Best Houseware Inc. will repair or replace the Product at its discretion.
A. 1 Year Parts & 5 Years Compressor Warranty
The term “Warranty Period” means a period of 1 or 5 Year(s) from the date of the sales receipt for the purchase of the
Product. Subject to the terms and conditions of this Limited Warranty, AUX USA Company. warrants to you (the original
retail purchaser) that, during the Warranty Period and under normal use and service, the Product will substantially conform
within the user instruction materials packaged with the Product.
B. Obtaining Warranty Service
To receive instructions for obtaining repair or replacement warranty services as well as general troubleshooting, you may
call 866-6AUXUSA or email us at [e-mail] or [e-mail] to begin the RMA process. Our
office hours are Monday – Friday, 9AM to 5PM Pacific Time. AUX USA Company will attempt to resolve technical issues
over email or via phone. If a resolution is not possible, AUX USA Company shall issue a Return Merchandise Authorization
(RMA) number for a Return. RMA numbers are valid for fifteen (15 days) from the date of issuance and void thereafter.
You must also:
1. Submit proof of purchase in the form of a dated bill of sale, receipt, or invoice placed within the return package and a
full detailed description of the defect found.
2. You must return the Product to AUX USA Company or to an AUX USA Company Authorized Service Provider in a
suitable packaging that provides adequate degree of protection against damage during transit to the location specified
by AUX USA Company. Costs associated with the packaging and shipping for warranty service shall be at your expense.
You are also responsible for insuring any Product returned and assume the risk of lost or damaged packages.
3. All returned Products must be accompanied by a valid RMA number located on the exterior of the package.
C. Exclusive Remedy
During the Warranty Period, AUX USA Company will, at its option and as your exclusive remedy for breach of this Limited
Warranty or any implied warranties:
 Repair or replace a defective Product, or
 In the event an exact replacement is not available, a model of equal or better value will be sent at no cost to you.
 Any replacement parts will be new or refurbished and the serviced unit will be warranted for the remainder of the
original Warranty Period, or thirty (30) days from the date of shipment of the Product back to you, whichever is
longer.
AUX USA COMPANY DOES NOT PROVIDE ANY WARRANTIES REGARDING ITS WARRANTY SERVICES AND, EXCEPT FOR THE
PRECEDING SENTENCE, DISCLAIMS ALL DUTIES (IF ANY) OF WORKMANLIKE EFFORT OR OF REASONABLE CARE.