Specifications

Troubleshooting
Error codes can appear either on the control panel or in a terminal emulation
program, such as HyperTerminal.
When you are using a control panel, one of the most common troubleshooting
strategies is to resend the command to see if the error was simply a timeout error.
When you are using BCS (Basic Control Structure) commands, one common
troubleshooting strategy is to enter the command again. Often the command has
simply been entered incorrectly (e.g., omitting an output in a Change command).
In other cases, the command has specified a value that is not valid (e.g., entering
a decibel value in an adjust volume command that is outside the volume range
for the audio board).
Technical Support
For questions concerning CP-20A error or warning messages, note the specific
information and contact AutoAssist.
AutoPatch provides technical support 24 hours a day, 7 days a week (except for
U.S. holidays). Before contacting technical support with a question, please
consult the product documentation. If this binder cannot fully answer your
question, have your serial number ready and contact your authorized AutoPatch
Dealer or AutoPatch AutoAssist. (The serial number is normally located on the
rear of the enclosure or remote panel; see also the Installation & Setup section of
this binder.)
AutoAssist Contact Information
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Toll-free U.S. and Canada – 800-622-0246
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International – 509-235-2636
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Website – www.autopatch.com
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Email – [e-mail]
System Error Codes
A-2 CP-20A Control Panel Operation
System Error Codes