Specifications
System Error Codes
This appendix provides an overview of common error codes that can appear on a
CP-20A Control Panel. The table below lists the error code, the name of the
code, the meaning of the code, and some basic troubleshooting strategies
(additional troubleshooting strategies are included on page A-2). The codes in
the table are not intended to be comprehensive. If an error code appears that is
not listed, note the specific number and contact AutoAssist (see Technical
Support, page A-2).
The first letter of the error code indicates the following:
q
E = Error
q
W = Warning
q
A = Alarm* (requires immediate attention)
q
I = Information*
* Because these codes very rarely appear, they are not included in the table.
Most Common System Error Codes
CP-20A Control Panel Operation A-1
System Error Codes
Error Code Name Meaning Troubleshooting Strategies
E01000A
Enclosure
timeout error
One or more of the enclosures
in a multi-enclosure system did
not acknowledge a control
operation command.
q
Resend the command.
q
Check the Status LED on the rear of each enclosure.
If any are red, contact AutoAssist.
q
Check the power indicators.
q
Check the link connections between enclosures.
EFF8002
Transaction
timeout error
The operation was not
completed before the timer
expired.
q
Resend the command.
q
Check the power indicators.
q
Check the link connections in multi-enclosure systems.
q
Check that the virtual matrix used in the command was valid.
E01DFFF
Missing hardware
support error
The hardware does not support
the command, e.g., an audio
request was made on a VM
that does not switch audio.
q
Resend the command on a virtual matrix that supports the
operation, e.g., send the audio request on the audio VM.
q
Call Technical Support to verify that the hardware supports the
command.
W010005
Sync timeout
warning
The system did not receive the
vertical interval sync signal.
Note that the switch occurred,
but not at the sync interval.
q
Resend the command.
q
Check the sync cable connections.
q
Check the HyperTerminal splash screen to verify that sync is
enabled (see the Vertical Interval Sync Board supplement).
q
Check that the sync signal from the generator is being
received by the vertical interval sync board.
q
Power the system down and check sync board alignment and
seating.