Operating instructions
Useful Information
44
*1 KX-TG6621/KX-TG6622
Caller ID
The base unit does not
ring.
*1
L The ringer volume is turned off. Adjust ringer volume (page
24).
I cannot make a call. L The handset is too far from the base unit. Move closer and try
again.
L Another unit is in use. Wait and try again later.
L Answering system is being used.
*1
Wait and try again later.
L If you are using a BT double adaptor to connect the unit,
remove the adaptor and connect the unit to the phone wall
socket directly. If the unit operates properly, check or replace
the adaptor.
L You dialled a call restricted number (page 27).
L The key lock feature is turned on. Turn it off (page 18).
L The unit is not designed to be used with rotary/pulse dialling
services.
Problem Cause/solution
Caller information is not
displayed.
L You must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
L If your unit is connected to any additional telephone
equipment, remove and plug the unit directly into the wall
socket.
L If you use a DSL/ADSL (JetStream) service, we recommend
that you contact your DSL/ADSL service provider to have a
DSL/ADSL Splitter installed. We do not recommend the use of
generic DSL/ADSL filters. Contact your DSL/ADSL service
provider for details.
L Other telephone equipment such as a monitored Burglar
Alarm or the modem in the SKY Digital decoder may be
interfering with this unit. Disconnect the other equipment and
try again.
Caller information is slow
to display.
L Depending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or later.
L Move closer to the base unit.
Time on the unit has
shifted.
L Incorrect time information from incoming Caller ID changes
the time. Set the time adjustment to “Manual” (off) (page 23).
The name stored in the
phonebook is not fully
displayed while an outside
call is being received.
L Edit the phonebook entry name to fit in 1 line of text (page 20).
Problem Cause/solution
TG6611_6621NZ(e).book Page 44 Monday, February 14, 2011 8:43 AM