Service manual

Service approach
Field Service on this printer is limited to a recommended time of 30 minutes, which includes
troubleshooting, teardown, and repair. Repairs that require more time should not be made and the
printer should be replaced.
The following are the major internal assemblies that can be replaced on this printer.
●
Fuser
● ETB
● DC Controller
● Formatter
●
Control Panel display
If troubleshooting or a Control Panel message determines that the failure is not associated with one
of these parts, do not attempt to repair the printer, but replace the unit. For more information on
messages that would indicate a printer needs to be replaced, refer to the
Critical error messages
on page 109 table and the Replaceable parts on page *** table.
Pre-service procedures
Follow the pre-service procedures before you perform service.
1. Turn off the printer.
2. Remove all media from the product.
3. Place the product on an ESD mat. If an ESD mat or an ESD-protected workstation is not
available, discharge body static and ground the product chassis before servicing the product.
4. Remove the print cartridges.
5. Unplug the power cord and the interface cable.
6. Lift the printer off of optional Tray 3 (if it is installed).
ENWW Service approach 61