Service manual

Problem Cause Solution
The device might not be correctly
configured.
Print a Configuration page.
One or more colors are not printing, or
are inaccurate.
Sealing tape might be on the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The device might be operating in
excessively humid conditions.
Verify that the device environment is
within humidity specifications.
One or more print cartridges might be
low. If you are using non-HP print
cartridges, no messages appear on the
device control panel or in the
HP Toolbox.
Replace any low print cartridges.
The control panel is set for override. Replace low or empty print cartridges.
A color is printing inconsistently after
you load a new print cartridge.
AaBbCc
AaBbCc
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Another print cartridge might be low. If
you are using a non-HP print cartridge,
it might be low or empty but you will
receive no indication.
Remove the print cartridge for the color
that is printing inconsistently and
reinstall it.
The control panel is set for override. Replace low or empty print cartridges.
The colors on the printed page do not
match the colors as they appear on the
screen.
The colors on your computer monitor
might differ from the device output.
Click the Color tab of the printer driver.
Under Color Options click Settings,
and select sRGB default.
If extremely light colors or extremely
dark colors on screen are not printing,
your software program might interpret
extremely light colors as white or
extremely dark colors as black.
If possible, avoid using extremely light
or extremely dark colors.
Table 6-14 Color document issues (continued)
144 Chapter 6 Troubleshooting ENWW