Service manual

Problem Cause Solution
Turn over the stack of paper in the
input tray, or try rotating the paper 180°
in the input tray.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
Toner appears around the printed
characters.
The media might be loaded incorrectly. Turn over the stack of paper in the tray.
If large amounts of toner have
scattered around the characters, the
paper might have high resistivity.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
An image that appears at the top of the
page (in solid black) repeats farther
down the page (in a gray field).
Software settings might affect image
printing.
In your software program, change the
tone (darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter
image first.
The order of images printed might
affect printing.
Change the order in which the images
are printed. For example, have the
lighter image at the top of the page,
and the darker image farther down the
page.
A power surge might have affected the
device.
If the defect occurs later in a print job,
turn the device off for 10 minutes, and
then turn on the device to restart the
print job.
Solving issues with color documents
This section describes issues that can occur when you print in color.
Table 6-14 Color document issues
Problem Cause Solution
Only black is printing when the
document should be printing in color.
Color mode is not selected in your
program or printer driver.
Select color mode instead of grayscale
mode.
The correct printer driver might not be
selected in the program.
Select the correct printer driver.
Table 6-13 General print quality issues (continued)
ENWW Troubleshooting tools 143