Service manual

Control panel message Description Recommended action
If a surge protector is being used, remove
it. Plug the device directly into the wall
socket. Use the power switch to turn the
device on.
Check the engine (DCC) firmware version.
Update if needed. Replace the DCC if a
firmware upgrade does not resolve the issue.
57 Fan Error
Turn off then on
The device has experienced a problem with
its internal fan.
Turn off the power by using the power
switch, wait at least 30 seconds, and then
turn on the power and wait for the device to
initialize.
The fan is not replaceable. Replace the
engine.
Supplies messages
Control panel message Description Recommended action
One of the following messages may display:
Incorrect black
Incorrect cyan
Incorrect magenta
Incorrect yellow
The <color> print cartridge not installed
correctly.
Reinstall the <color> print cartridge.
One of the following messages may display:
Install black cartridge
Install cyan cartridge
Install magenta cartridge
Install yellow cartridge
The supplies gauge will display the
consumption levels of print cartridges.
The out threshold has been reached. The supply must be replaced before
printing can continue.
One of the following messages may display:
Non HP black
installed
Non HP cyan
installed
Non HP magenta
installed
Non HP yellow
installed
A non-HP <color> cartridge is installed.
NOTE Any printer repair required
as a result of using a non-HP or
unauthorized supply is not covered
under warranty.
To use this cartridge, override by pressing
the
(Select) button on the control panel.
110 Chapter 6 Troubleshooting ENWW